Buddleia House Care Home

16 Croft Avenue, Hucknall, Nottingham NG15 7JD
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9.9 59 Reviews
  • Buddleia House Care Home, Nottingham
At Buddleia House, the team pride themselves on delivering a level of care that focuses directly on each individual. Their approach centres on restoring residents' sense of independence, keeping them at the heart of everything they do.

Buddleia House is much more than a typical care home. It offers an environment designed to cater to all the senses, creating a unique experience that can only truly be understood by visiting. The home has also recently been awarded a Band 5 Quality Score by Nottinghamshire County Council, reflecting its exceptional standards.

Residents at Buddleia House are encouraged to enjoy and engage in daily living, regardless of their ability or condition. The home features a wide range of amenities, including an indoor garden area, a pub, a library, a pantry, a sweet shop, and creative art and music spaces. Outdoors, residents can enjoy raised garden beds, a beer garden, and other engaging facilities. It’s a care home like no other in Hucknall—residential care the way it should be.

The Montessori philosophy is at the core of everything Buddleia House does. They support residents to be as independent as possible, using positive risk-taking to empower individuals.

The team focuses on residents’ strengths, abilities, life stories, and experiences to help them find purpose and feel valued in their daily lives. Residents are encouraged to take part in meaningful activities, such as household chores or hobbies they enjoy, which can evoke fond memories and stimulate the senses. Activities might include baking a cake, writing a letter, working on a puzzle, playing a game, chair-based exercises, or engaging in art. These activities are designed to match each person’s abilities, boosting their confidence and self-esteem.

Visitors are always welcome to drop in or arrange a visit to explore everything Buddleia House has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Squire (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Buddleia House Care Home Reviews (59)

9.9

Buddleia House Care Home has a Review Score of 9.9 (9.916) out of 10, based on 24 reviews in the last 2 years.
Over all time Buddleia House Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buddleia House Care Home
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Total of 59, showing 1-20
Review from Samantha C (Daughter of Resident) published on 18 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
To all the amazing staff at Buddleia House, I'm so very grateful to you for all of your love and kindness, you treated my dad with dignity. You gave my dad the chance to live again and enjoy life - you all listened and respected my dad and us as his family - you always made us feel so welcome and we
felt like part of the Buddleia family. We are forever grateful.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

We cannot thank you enough for allowing your father to join our Buddleia family - we are forever changed for having known and loved your father

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Review from Cath S (Brother of Resident) published on 10 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother moved into the home the beginning of 2025. The level of care at this home is outstanding. The staff are amazing, nothing is ever too much trouble, they are so caring and professional. They made my brother's last few months very happy and I thank them all from the bottom of my heart xx
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

It was an absolute pleasure to welcome your brother into our community along with his whole family! We only wish it could have been for longer but he will always hold a very special place in our hearts.

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Review from Steven N (Son of Resident) published on 22 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been in this care home for just over twelve months. All I can say is that I am so happy he is here. He is treated so well. The staff at the home are their main asset and boy, do they do a good job (check out their social media). Hand on heart, I can not fault this place and if you have
a loved one needing care, you can not go wrong sending them here!
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to write such a kind review for our home. We are thrilled that your father is with us and that you are so pleased with the care that he receives.

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Review from Karen S (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the staff highly enough for their kindness and compassion for the residents. The place is clean and very homely and I can't think of a better place for my mum.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your kind review, we love having your mum as a part of the Buddleia House family and appreciate all of your support of the home.

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Review from Anne K (Daughter of Resident) published on 16 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has now been a resident for just over a year. The staff helped Mum settle very quickly - so much so that at the end of a two-week respite stay, Mum decided she wanted to stay here permanently. In this year, the events that I have seen take place are brilliant, the way that everyone joins in
and takes part is wonderful to see. In terms of care, I have no issues at all, it's obvious that my mum's needs are met daily, the staff will go above and beyond.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your kind review of the home, Mum keeps us all on our toes and we are so thankful that she enjoys living here!

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Review from Robert B (Son of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we too the last resort of having my mam admitted into a care home.
She had been in Buddleia House Care Home before for respite care, at home she had been diagnosed as being depressed.
She wasn't eating and because her lungs are damaged, she's constantly susceptible to chest infections,
she's made friends and is now eating.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to leave us a review. We are so pleased that Mum is part of the Buddleia House family and seeing her thriving and making friends is wonderful.

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Review from A J (Daughter of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very focused on providing quality care and good experiences to the resident. Care is sympathetic and delivered with empathy and humour where appropriate.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you for taking the time to complete a review for our home, we appreciate your kind words and are thankful that you chose Buddleia House as a home from home for your loved one.

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Review from Paula M (Friend of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming, clean, friendly staff who can't do enough for you, smiles. Lots of entertainment and activities for residents to do.
Overall, excellent.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your kind review, we are always so thankful for your ongoing support of the home and smiling face whenever you visit!

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Review from Dennis W (Husband of Resident) published on 13 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home. I could not ask for better. The staff are excellent.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you for your kind review, we are so thankful that you chose Buddleia House for your wife and we are grateful for your ongoing support of the home.

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Review from Kirsteen B (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are excellent - nothing is too much trouble for them. Care of Mum is exemplary.
The social staff make every season and event magical for the residents. The utmost thought is put into everything, the compassion of the staff never ends. Mum may not know where she is but we feel like shit is at
home.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for this kind and thoughtful review. Although Mum has only been with us for a short time, she has soon become a part of the Buddleia family and we are so thankful that she is with us.

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Review from Jo S (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has received the excellent care of Buddleia House Care Home for the last three and a half years. The stimulation, care and love she has experienced from every member of staff is outstanding. We are all 'family'.
The very rare occasion that we needed to raise an issue, it has been dealt with
immediately, successfully and professionally.
Mum recently had a fall and fractured her hip. She had a comparatively short stay in hospital following a replacement. Buddleia, as always, have welcomed her back, Mum was clearly happy to be there.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for this wonderful review. We love Mum so much and she is such a huge part of our Buddleia family. Her singing and dancing keeps everyone's spirits high.

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Review from Alison I (Daughter of Resident) published on 3 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit Mum at Buddleia House Care Home as the whole experience is made very homely and comforting by all the staff and surroundings. At Mum's advanced stage of dementia, it can be challenging to remain upbeat when visiting but staff always ensure they are on hand to assist
Mum or us and they are always a welcome ear to chat to.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to review your experience of Buddleia House, we are thrilled that you are happy with Mum's care with us and we are delighted that you chose our home for Mum.

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Review from Annette B (Sister of Resident) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been a resident at Buddleia House Care Home for just over two years now. I could not ask for a nicer place for him to call home. The management and care team are outstanding in every way. They really look after their residents, all of their well-being and needs, in a very professional
and genuinely caring manner. Families of residents are always made to feel most welcome whenever they visit - included is a smile and cup of tea, always! I rate the home ten out of ten for cleanliness, the care provided. This is truly a family home from home. Thank you Buddleia!
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your kind words in this review! We love having your brother live with us and his sense of humour and quick wit keeps the atmosphere jolly and happy at all times. We are so glad that you chose us to support him.

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Review from L C (Daughter of Resident) published on 19 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly and most importantly, all the staff at Buddleia House Care Home look after my dad really well, they look after all his needs while also making him feel that they are his friends and are always kind, look after his dignity and take time to chat to him and joke with him.
On top of that, I and
my brother are always made to feel welcome and can chat to the staff about any concerns or coordinate regarding his care whenever we pop in to see him.
They lay on regular entertainments and special teas and lunches and we are always welcome to go to these with him. And the house is regularly decorated for whatever festival is relevant such as Easter and Christmas.
They also always contact me with any issues that occur so that I am fully in the loop with how things are for Dad between my visits.
They are a marvellous team and could not give better care to Dad and consideration to Dad's family.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your lovely review of our home! Dad is an integral part of our family with his zest for life and incredible dance moves - we are thrilled he is with us.

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Review from David R (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Whenever I visit Mum, it is immediately apparent that I am entering a well-run and caring environment. A lot of effort is made by the staff to keep the home looking bright and festive. We always seem to be celebrating something.
Despite Mum's quite advanced and sometimes challenging dementia, the care
staff work hard to support her.
If I can voice a room for improvement, it would be to ensure that the small, personal details be addressed, such as ensuring Mum has plenty of warm clothing on (as she does seem to feel the cold) and making sure that she is wearing her spectacles.
Overall though, I think that we have been fortunate to find such a good place for Mum at this stage of her life and it is heartwarming to receive smiling faces and a warm greeting from the staff members whenever I visit Mum.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you for taking the time to provide us with such a heartfelt and honest review of your experience at Buddleia House - we take on board your suggestions and look forward to implementing these improvements.

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Review from Paul B (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been a resident at the home for some time now and we have nothing but positive things to say about the staff and the care my mum receives. There is always some form of activity taking place and the whole atmosphere is one of joy. The staff are wonderful, all of them, attentive and thoughtful
and the place is extremely well-run. It is a big decision when it comes to choosing a home for your loved ones but we could not be happier with the care she receives at Buddleia House Care Home.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to review our home. We really appreciate your kind words about our Buddleia House family and we adore having your mum live with us.

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Review from A R (Daughter of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Buddleia House Care Home offer a warm and caring environment and I am confident that Mum is being well cared for, especially as her Alzheimer's progresses. It is very heartening to know she is in the safe and loving "home" which Buddleia provides.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to review our home. We appreciate your kind words about our Buddleia family and adore having your mum as a part of it.

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Review from M W (Son of Resident) published on 18 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I think the staff and other individuals associated with Buddleia House Care Home go above and beyond the mechanics of care. Organising activities and showing great personal care and attentiveness. The use of social media to allow relatives and others to keep in touch with activities is not only a good
idea but well executed.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for taking the time to review our home, we are proud of the family atmosphere and always enjoy welcoming you to our events and activities.

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Review from Rachel W (Daughter of Resident) published on 21 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't tell you how much I love this care home. I was super nervous when I heard the home would be getting a new manager last year. Turns out she is the best thing since sliced bread. She is caring, thoughtful, empathetic, approachable and goes out of her way to try and make my dad's quality of life
the best it can be.
Every single staff member is fantastic and goes above and beyond to care for my dad. I could not ask for anything more. I am so glad I found Buddleia House Care Home. Thanks to all of you for everything you do.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

We are so thrilled that you chose Buddleia House for your dad and that you are both a part of our family. Thank you for your incredibly kind words.

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Review from Lynne C (Daughter of Resident) published on 3 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
We choose Buddlier House for short respite for mum, she thought she was in beautiful hotel and rightly so you have to see it to believe how lovely, clean, modern and decorated to very high standard. She was treated like a queen in every aspect including her favourite tipple of whisky she couldn't ask
for more. Every one of the staff are a credit to Buddliea House, respectful, caring, kind with always a smile, and always entertaining them. Our family can't thank you all enough for every thing you have done for Mum.
Reply from Rachel Squire, Registered Home Manager at Buddleia House Care Home

Thank you so much for your kind words, it was a pleasure to have Mum with us for a short time - she kept us laughing and smiling throughout her stay with us.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Buddleia House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Buddleia House Care Home is calculated as follows: ( (264 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 287 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buddleia House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Rachel

Rachel Squire

Job Title: Registered Manager Joined: 2023

I have always known that I would find myself caring for others. At 19 I left college and worked in a few different social care settings before finding my passion in dementia care. I started as a care assistant and found myself as a Home Manager at 24 years old and haven't looked back since. I adore empowering people - residents and staff alike.


I am delighted to have joined Milford Care, as I have wanted to be part of Milford Care for some time now; I visited Buddleia House on its open day back in 2019 and I adore the home.’

Frequently Asked Questions about Buddleia House Care Home

What types of Care is Buddleia House Care Home registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Buddleia House Care Home have?

There are 38 Single Rooms.

What are the Facilities & Services at Buddleia House Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Buddleia House Care Home to the centre of Nottingham?

6.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Buddleia House Care Home to verify any information. View our terms and conditions. Buddleia House Care Home has an Enhanced Service - more info.