Buddleia House Care Home

16 Croft Avenue, Hucknall, Nottingham NG15 7JD
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9.9 67 Reviews
  • Buddleia House Care Home, Nottingham
At Buddleia House, the team pride themselves on delivering a level of care that focuses directly on each individual. Their approach centres on restoring residents' sense of independence, keeping them at the heart of everything they do.

Buddleia House is much more than a typical care home. It offers an environment designed to cater to all the senses, creating a unique experience that can only truly be understood by visiting. The home has also recently been awarded a Band 5 Quality Score by Nottinghamshire County Council, reflecting its exceptional standards.

Residents at Buddleia House are encouraged to enjoy and engage in daily living, regardless of their ability or condition. The home features a wide range of amenities, including an indoor garden area, a pub, a library, a pantry, a sweet shop, and creative art and music spaces. Outdoors, residents can enjoy raised garden beds, a beer garden, and other engaging facilities. It’s a care home like no other in Hucknall—residential care the way it should be.

The Montessori philosophy is at the core of everything Buddleia House does. They support residents to be as independent as possible, using positive risk-taking to empower individuals.

The team focuses on residents’ strengths, abilities, life stories, and experiences to help them find purpose and feel valued in their daily lives. Residents are encouraged to take part in meaningful activities, such as household chores or hobbies they enjoy, which can evoke fond memories and stimulate the senses. Activities might include baking a cake, writing a letter, working on a puzzle, playing a game, chair-based exercises, or engaging in art. These activities are designed to match each person’s abilities, boosting their confidence and self-esteem.

Visitors are always welcome to drop in or arrange a visit to explore everything Buddleia House has to offer.
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Care Provided by Buddleia House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Contact Buddleia House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Buddleia House Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Alisha Hussain (Care Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Buddleia House Care Home Reviews (67)

9.9

Buddleia House Care Home has a Review Score of 9.9 (9.902) out of 10, based on 31 reviews in the last 2 years.
Over all time Buddleia House Care Home has 67 reviews.

Overall Experience
  • 63
  • 4
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Date Published
  • 67
  • 15
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Reviewer Connection to Buddleia House Care Home
  • 30
  • 8
  • 5
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 1
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Total of 67, showing 41-60
Review from S I (Daughter of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum went to Buddleia House for respite care in January following a recommendation. Although not there for very long, Mum was very well cared for both physically and emotionally. The staff were very attentive and aware of her needs. I felt happy she was being so well looked after.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your lovely review. It was a pleasure to welcome your mum to the Buddleia House family.
Our team work together to get to know each resident and provide them with the best standards of person-centred care during their time with us. It was a pleasure to care for your mum during her time with us.
Thank you again for your kind words.
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Review from Susan B (Daughter-in-law of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law has been at Buddleia House Care Home for six months now and we are very happy with the levels of care provided and how she has settled in. The staff at the home are all so committed and friendly and they have so many activities to keep all residents stimulated. The level of care provided
by the staff is exceptional and the communication with family is excellent. My mother-in-law is very happy at the home.
Reply from Michele Hoy, Administration at Buddleia House Care HomeThank you for your lovely review and kind words.
Your mum is a lovely lady who quickly settled into the Buddleia House family.
Our team of companions have worked together getting to know your mum during her time with us and following the Montessori principles to offer her the very best person-centred care.
Your mum likes to join in the activities she enjoys and is now part of our Buddleia House family. It is an absolute pleasure to care for your mum.
Thank you again for taking the time to complete this review and for your very kind words.
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Review from Vicky U (Friend of Resident) published on 13 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were in need of emergency respite care. The manager and deputy went out of their way to ensure a smooth transition into care.
The staff were welcoming and friendly. One could tell from the atmosphere in the care home that this was a place people could feel safe and supported and call their home.
I was impressed with the facilities and activities on offer. I would highly recommend Buddleia House.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for taking the time to complete this review. It was a pleasure to welcome your friend to Buddleia House and care for her in the short time she was with us.
Thank you again for the lovely review.
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Review from K S (Son of Resident) published on 9 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This review is somewhat odd in that due to Covid restrictions, we never visited Mum in her room or even in the "main body" of the home. At all times, we found the staff to be friendly and helpful. We were able to visit "via the window" initially and later in a designed Covid room. Mum always seemed
very happy and well cared for and appeared to have an excellent rapport with the staff.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for taking the time to submit a review. It is very much appreciated, and we welcome all feedback. From the moment your mum moved into Buddleia House, she settled in and became part of our Buddleia House family. Always a smile and one for a laugh with a great sense of humor. She helped teach a number of our Companions to Knit, and enjoyed our parties and loved dancing. Thank you once again.
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Review from Jean B (Wife of Resident) published on 30 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband went into Buddleia House on the 9th of May. The staff were wonderful to him. I could not believe it was a care home. We have been married for 64 years. I thought he would ask to come home. He never did. Even if a patient is disturbed, they are so gentle with them. I go home and never worry
because I know he has the best care possible.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your kind words, your husband has settled in well at Buddleia House and has quickly become part of the Buddleia House family. He is a lovely gentleman who is liked by our residents and staff alike. Thank you for the review and for taking the time to complete the review card. We really appreciate all feedback.
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Review from Stephen W (Relative of Resident) published on 23 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited on Sunday 5th June as part of the platinum jubilee celebrations. The communal areas were bright, lovely and well designed. A lounge flanked by a garden room (light and airy) and a games room. The staff interacted with the residents in a friendly way and I noticed that they responded immediately
to any sign of distress or anxiety. The most impressive feature is a successful attempt to make it not institutional, whilst clearly meeting regulatory standards.
Reply from Catherine Naj-Dyke, Administration at Buddleia House Care HomeThank you for your kind words and review and we were pleased that you were able to come in and join with our Jubilee celebrations, which residents, staff and visitors all enjoyed. Our staff have been trained in the Montessori method and we use this to enable our residents to live their lives as fully as they are able, moving away from being in any way, institutional. We welcome any feedback and if there are any suggestions you would like to make please do not hesitate to get in touch, thank you.
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Review from Karen D (Daughter of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was extremely nervous about leaving my mum again, after an unsettled time previously. I had no reason to worry at all. From the initial call about availability and a reassuring chat with the manager, she put me at ease, talked me through the whole process, called back when she said and the process
started. Mum settled in well and is loving her time now, enjoying all the daily activities, so many things for them to do if they want to, from gardening to making ice cream sundaes, her health has improved so much, happiest I've seen her for a while. Smiling, like the mum I know. All of the staff at Buddleia house are so caring nothing false, they genuinely care. I know that my mum is safe, well cared for and happy, which means the world to me and my family. Visits have been well supervised and all precautions for a safe visit are taken and the process is easy to follow. If you are looking are a place that cares, Buddleia House is the place.
Reply from Michele Hoy, Administration at Buddleia House Care HomeThank you for your kind words, Karen. Your mum has settled in well and is now part of our Buddleia House family, she is a lovely lady, who joins in and takes part in some of the activities on offer. Thank you again for your lovely review.
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Review from Laura S (Daughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It’s an absolutely amazing care home staff can’t do enough for you. They are lovely with my dad and make sure he has everything he needs and he is well looked after. They do so many activities with him to keep him occupied. My dad loves it there.
Reply from Lorraine Poundall, Registered Manager at Buddleia House Care HomeThank you for your lovely comment. It's always a pleasure having your dad stay with us.
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Review from Dawn J (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have actually just recommended my auntie for a placement here.
Small and cosy care home. The food looks delicious thanks to the dedicated cook. The place is always spotless. The new tearoom looks great for the residents in the summer.
Will just be glad when we can go and visit properly again.
Reply from Lorraine Poundall, Registered Manager at Buddleia House Care HomeThank you for your lovely comment and for being part of the Buddleia House family. Caring for your gran is a pleasure and thank you for the recommendation.
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Review from M E (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fabulous carer home, we so lucky we found it. The care is excellent so friendly and they keep residents occupied and active can't thank them enough.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeHi, Thank you for submitting your review and for your kind words. Your sister has really settled in really well at Buddleia House and is now part of our Buddleia House family, she is a lovely lady who really enjoys being busy and participating in our many activities. Our Companions have spent time getting to know her and she spends her days keeping busy from Boules to Baking to book club and spending time with her special friends. Thank you again.
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Review from A C (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was unable to speak in full sentences, she now holds part conversations and she's now happy smiling as her very wish is answered by the staff. She's always smartly dressed. Full personal care is given, nails and hair done and clean clothes. Finding this home for her was our wishes answered.
Thank you.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeHi, Thank you for your kind words and for submitting your review card. Your sister settled in straight away when she arrived at Buddleia House, she is chatty and friendly to residents and staff, loves to talk away. Our Companions have spent time talking with her and getting to know a little more about her. She loves to dance and sing and spend time outdoors. Working with our Companions she now has her daily routines and loves to help out with meaningful tasks and keeping busy. Thank you again.
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Review from Pat O (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just come back from visiting my mother-in-law at Buddleia House and it never ceases to amaze me at the difference in her from when she arrived at the beginning of the year. She had been through the usual rounds of hospitals and halfway houses as well as trying to keep her in her own home, and
she was in an agitated, bewildered state. We had all had enough. Although visiting her is difficult at the moment we are delighted in the change in her. She is bright, healthy and continuing to give everyone a telling off, which is her usual bahaviour. She is 99 next birthday and I really think she could make the 100. When she went in I really thought she hadn't got long left. Whatever they are doing it is right.
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Review from Y K (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has moved in today. Choosing the right care home to replace one she had been happy and settled in was a very difficult decision. I chose Buddleia House because of the welcome received and sense of the level of care they will be able to offer Mum at 99. I hope we will not be disappointed, and
I am sure she will be loved and respected here in the say way as the previous care home.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your lovely review. Your mum is settling in well and getting to know our staff and the other residents. We always work together with each resident and their family to offer the best standards of person-centred care. Thank you again for your kind words.
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Review from W F (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended Buddleia House for my father by a customer of mine. Recommendations are always the best reviews and I couldn't be happier. The staff and management team have helped me and my family through all stages. They understood how difficult a decision this has been for us. I went to three different
care homes before here, but this is by far the best. It smells and 'is' clean. The food is first class. The staff are very attentive to not just my father's needs but to all residents. Five-star review.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your kind words. We are very pleased to hear that Buddleia House was recommended to you. We have all worked hard together with our residents and families to establish the Buddleia Community and we have enjoyed many happy times together. Your comments will be passed on to all members of our team. Thank you once again.
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Review from Catherine W (Daughter-in-law of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's such an emotional and difficult decision to make when choosing the right care home for your elderly and vulnerable parents. From the moment we stepped into Buddleia House we were met with a warm and welcoming feeling. The management took time to explain the facilities, activities and the care plans
they use. There is an array of stimulating activities geared up specifically for residents living with dementia. The home is beautifully furnished with attention to detail given to every area. Old photographs and artefacts help stimulate memories from yesteryear. My mother-in-law loves living here and has settled really well. Knowing she is happy and safe has really helped us relaxed too.
Reply from Michele Hoy, Administration at Buddleia House Care HomeThank you for your kind words - we have all worked hard as a team to establish a community at Buddleia House over the last 10 months. Working together with residents and their families, we aim to provide the best standards of person-centred care, focusing on each individual resident. We are really pleased your mother-in-law has settled in well.
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Review from S T (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and Dad has settled in very well. Dad was accommodated at short notice which was a great help to our family. He is made to feel welcome and enjoys taking part in some of the activities.
Reply from Michele Hoy, Administration at Buddleia House Care HomeGood morning and thank you for your kind review. Your dad has settled in very well into Buddleia House and is fast becoming part of our Community. He is a lovely gentleman who enjoys participating in our activities and helping out. Your comments are appreciated and will be passed on to the Buddleia House Team.
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Review from M J (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been at another home for three years before transferring to Buddleia House. The difference in her was immediately apparent. She was more alert and joined in with activities, something she hadn't done before. She moved to Buddleia with her best friend. They would sit together and hold hands,
it was lovely to see. It soon became apparent that the staff were very professional as they realised that Mum was a very private person, especially when bathing, they would cover her and treated her as an individual with dignity. That meant a lot to us. They were all so kind. When we lost Mum it was plain to see that the staff were as upset as we were. They all loved her as much as she loved them. In fact, four of the staff, including the Manager acted as pallbearers at her funeral which was lovely. As for the food its all home-cooked and delicious and appetizing as we have sampled it many times. There is always a cup of tea and a cake on offer, or a drink at the bar. The social evenings are great fun. It is a very family orientated environment. It is more like a social club. All in all a very comfortable relaxing place for the residents and family. 5 Stars.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your very kind words and feedback. From the moment your mum moved into Buddleia House, she settled quickly into our community. It was an honour for our companions and Home Leader to escort her on her last journey. Our Companions always aim to provide the best standards of person-centred care, focussed on our residents' individual needs and wishes. We will pass on your comments to the Buddleia House team.
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Review from Michael J (Son-in-law of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was only at Buddleia House for approx 4 months before sadly passing away, it was obvious Mum really enjoyed her stay. She was well-loved by the residents and staff, so much so four of the staff, including the Manager, acted as pallbearers at her funeral which I thought was a wonderful gesture.
We felt so privileged. They even catered for Mum's wake at the home. The home-cooked food and presentation were wonderful. We have spent many family evenings there I.e. A Greek evening, Italian evening, bonfire night. We celebrated Mum's best friend's 100th birthday. We have also been invited to several more events as we are officially on the Buddleia House list of friends which we feel honoured to be involved with. As for the building itself, the bedrooms lack for nothing. They even have an ensuite. The lounge dining room and pub - yes a pub are all beautifully decorated with lots of memory inducing books, photos and memorabilia. We were very impressed. In my opinion, it is without a doubt 5-star accommodation. I could go on but I am only allowed 200 words.
Reply from Michele Hoy, Administration Manager at Buddleia House Care HomeThank you for your very kind words and wonderful positive feedback. Your Mum was a part of the Buddleia House community and a very lovely lady, we all do miss her.
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Review from D T (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers, nothing is too much trouble. Clean facilities and kept tidy. Good perfect food.
Fees crippling but compared to other care homes, very good.
Reply from Michele Hoy, Administration at Buddleia House Care HomeThank you for your very Kind words. We are very proud of Buddleia House our staff and the Community we have established with our residents family and friends.
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Review from D C (Son-in-law of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been staying at your wonderful facility with fantastic staff. Although he has only recently started his stay, he is already saying he likes Buddleia House. I must admit that it is proving quite difficult for my wife to have her father stopping with you and not at home, however,
hopefully, time will ease this issue. A request would be for a regular outing provided by a member of staff for my father-in-law on a weekly basis if possible. Thank you for your continued support and helping my father-in-law settle in.
Reply from Michele Hoy, Administration at Buddleia House Care HomeThank you for your feedback, and kind words. We all hope that together with the family we can help your father in law to settle into our Community at Buddleia House. We have been working together with our residents and their family's to get to know each individual and their interests in order to provide them with meaningful activities including Yoga, and Singing sessions and of course our extremely popular themed nights. Thank you again.
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Current Review Score: 9.9 (9.902)

Overview of Review Score

The Review Score of 9.9 (9.902) out of 10 for Buddleia House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.902 for Buddleia House Care Home is calculated as follows: ( (333 Excellents x 5) + (34 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.902
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buddleia House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 31 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (3)

Meet the Team (1)

Rachel

Rachel Squire

Job Title: Registered Manager Joined: 2023

I have always known that I would find myself caring for others. At 19 I left college and worked in a few different social care settings before finding my passion in dementia care. I started as a care assistant and found myself as a Home Manager at 24 years old and haven't looked back since. I adore empowering people - residents and staff alike.


I am delighted to have joined Milford Care, as I have wanted to be part of Milford Care for some time now; I visited Buddleia House on its open day back in 2019 and I adore the home.’

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