Buddleia House Care Home

16 Croft Avenue, Hucknall, Nottingham NG15 7JD
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9.9 59 Reviews
  • Buddleia House Care Home, Nottingham
At Buddleia House, the team pride themselves on delivering a level of care that focuses directly on each individual. Their approach centres on restoring residents' sense of independence, keeping them at the heart of everything they do.

Buddleia House is much more than a typical care home. It offers an environment designed to cater to all the senses, creating a unique experience that can only truly be understood by visiting. The home has also recently been awarded a Band 5 Quality Score by Nottinghamshire County Council, reflecting its exceptional standards.

Residents at Buddleia House are encouraged to enjoy and engage in daily living, regardless of their ability or condition. The home features a wide range of amenities, including an indoor garden area, a pub, a library, a pantry, a sweet shop, and creative art and music spaces. Outdoors, residents can enjoy raised garden beds, a beer garden, and other engaging facilities. It’s a care home like no other in Hucknall—residential care the way it should be.

The Montessori philosophy is at the core of everything Buddleia House does. They support residents to be as independent as possible, using positive risk-taking to empower individuals.

The team focuses on residents’ strengths, abilities, life stories, and experiences to help them find purpose and feel valued in their daily lives. Residents are encouraged to take part in meaningful activities, such as household chores or hobbies they enjoy, which can evoke fond memories and stimulate the senses. Activities might include baking a cake, writing a letter, working on a puzzle, playing a game, chair-based exercises, or engaging in art. These activities are designed to match each person’s abilities, boosting their confidence and self-esteem.

Visitors are always welcome to drop in or arrange a visit to explore everything Buddleia House has to offer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 38 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Rachel Squire (Care Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (38)

Buddleia House Care Home Reviews (59)

9.9

Buddleia House Care Home has a Review Score of 9.9 (9.916) out of 10, based on 24 reviews in the last 2 years.
Over all time Buddleia House Care Home has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Buddleia House Care Home
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Total of 59, showing 41-59
Review from Dawn J (Granddaughter of Resident) published on 29 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have actually just recommended my auntie for a placement here.
Small and cosy care home. The food looks delicious thanks to the dedicated cook. The place is always spotless. The new tearoom looks great for the residents in the summer.
Will just be glad when we can go and visit properly again.
Reply from Lorraine Poundall, Registered Manager at Buddleia House Care Home

Thank you for your lovely comment and for being part of the Buddleia House family. Caring for your gran is a pleasure and thank you for the recommendation.

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Review from M E (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a fabulous carer home, we so lucky we found it. The care is excellent so friendly and they keep residents occupied and active can't thank them enough.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Hi, Thank you for submitting your review and for your kind words. Your sister has really settled in really well at Buddleia House and is now part of our Buddleia House family, she is a lovely lady who really enjoys being busy and participating in our many activities. Our Companions have spent time getting to know her and she spends her days keeping busy from Boules to Baking to book club and spending time with her special friends. Thank you again.

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Review from A C (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was unable to speak in full sentences, she now holds part conversations and she's now happy smiling as her very wish is answered by the staff. She's always smartly dressed. Full personal care is given, nails and hair done and clean clothes. Finding this home for her was our wishes answered.
Thank you.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Hi, Thank you for your kind words and for submitting your review card. Your sister settled in straight away when she arrived at Buddleia House, she is chatty and friendly to residents and staff, loves to talk away. Our Companions have spent time talking with her and getting to know a little more about her. She loves to dance and sing and spend time outdoors. Working with our Companions she now has her daily routines and loves to help out with meaningful tasks and keeping busy. Thank you again.

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Review from Pat O (Daughter of Resident) published on 1 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have just come back from visiting my mother-in-law at Buddleia House and it never ceases to amaze me at the difference in her from when she arrived at the beginning of the year. She had been through the usual rounds of hospitals and halfway houses as well as trying to keep her in her own home, and
she was in an agitated, bewildered state. We had all had enough. Although visiting her is difficult at the moment we are delighted in the change in her. She is bright, healthy and continuing to give everyone a telling off, which is her usual bahaviour. She is 99 next birthday and I really think she could make the 100. When she went in I really thought she hadn't got long left. Whatever they are doing it is right.
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Review from Y K (Daughter of Resident) published on 25 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has moved in today. Choosing the right care home to replace one she had been happy and settled in was a very difficult decision. I chose Buddleia House because of the welcome received and sense of the level of care they will be able to offer Mum at 99. I hope we will not be disappointed, and
I am sure she will be loved and respected here in the say way as the previous care home.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your lovely review. Your mum is settling in well and getting to know our staff and the other residents. We always work together with each resident and their family to offer the best standards of person-centred care. Thank you again for your kind words.

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Review from W F (Son of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was recommended Buddleia House for my father by a customer of mine. Recommendations are always the best reviews and I couldn't be happier. The staff and management team have helped me and my family through all stages. They understood how difficult a decision this has been for us. I went to three different
care homes before here, but this is by far the best. It smells and 'is' clean. The food is first class. The staff are very attentive to not just my father's needs but to all residents. Five-star review.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your kind words. We are very pleased to hear that Buddleia House was recommended to you. We have all worked hard together with our residents and families to establish the Buddleia Community and we have enjoyed many happy times together. Your comments will be passed on to all members of our team. Thank you once again.

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Review from Catherine W (Daughter-in-law of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's such an emotional and difficult decision to make when choosing the right care home for your elderly and vulnerable parents. From the moment we stepped into Buddleia House we were met with a warm and welcoming feeling. The management took time to explain the facilities, activities and the care plans
they use. There is an array of stimulating activities geared up specifically for residents living with dementia. The home is beautifully furnished with attention to detail given to every area. Old photographs and artefacts help stimulate memories from yesteryear. My mother-in-law loves living here and has settled really well. Knowing she is happy and safe has really helped us relaxed too.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your kind words - we have all worked hard as a team to establish a community at Buddleia House over the last 10 months. Working together with residents and their families, we aim to provide the best standards of person-centred care, focusing on each individual resident. We are really pleased your mother-in-law has settled in well.

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Review from S T (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and Dad has settled in very well. Dad was accommodated at short notice which was a great help to our family. He is made to feel welcome and enjoys taking part in some of the activities.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Good morning and thank you for your kind review. Your dad has settled in very well into Buddleia House and is fast becoming part of our Community. He is a lovely gentleman who enjoys participating in our activities and helping out. Your comments are appreciated and will be passed on to the Buddleia House Team.

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Review from M J (Daughter of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum had been at another home for three years before transferring to Buddleia House. The difference in her was immediately apparent. She was more alert and joined in with activities, something she hadn't done before. She moved to Buddleia with her best friend. They would sit together and hold hands,
it was lovely to see. It soon became apparent that the staff were very professional as they realised that Mum was a very private person, especially when bathing, they would cover her and treated her as an individual with dignity. That meant a lot to us. They were all so kind. When we lost Mum it was plain to see that the staff were as upset as we were. They all loved her as much as she loved them. In fact, four of the staff, including the Manager acted as pallbearers at her funeral which was lovely. As for the food its all home-cooked and delicious and appetizing as we have sampled it many times. There is always a cup of tea and a cake on offer, or a drink at the bar. The social evenings are great fun. It is a very family orientated environment. It is more like a social club. All in all a very comfortable relaxing place for the residents and family. 5 Stars.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your very kind words and feedback. From the moment your mum moved into Buddleia House, she settled quickly into our community. It was an honour for our companions and Home Leader to escort her on her last journey. Our Companions always aim to provide the best standards of person-centred care, focussed on our residents' individual needs and wishes. We will pass on your comments to the Buddleia House team.

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Review from Michael J (Son-in-law of Resident) published on 20 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Although Mum was only at Buddleia House for approx 4 months before sadly passing away, it was obvious Mum really enjoyed her stay. She was well-loved by the residents and staff, so much so four of the staff, including the Manager, acted as pallbearers at her funeral which I thought was a wonderful gesture.
We felt so privileged. They even catered for Mum's wake at the home. The home-cooked food and presentation were wonderful. We have spent many family evenings there I.e. A Greek evening, Italian evening, bonfire night. We celebrated Mum's best friend's 100th birthday. We have also been invited to several more events as we are officially on the Buddleia House list of friends which we feel honoured to be involved with. As for the building itself, the bedrooms lack for nothing. They even have an ensuite. The lounge dining room and pub - yes a pub are all beautifully decorated with lots of memory inducing books, photos and memorabilia. We were very impressed. In my opinion, it is without a doubt 5-star accommodation. I could go on but I am only allowed 200 words.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your very kind words and wonderful positive feedback. Your Mum was a part of the Buddleia House community and a very lovely lady, we all do miss her.

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Review from D T (Daughter of Resident) published on 7 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent carers, nothing is too much trouble. Clean facilities and kept tidy. Good perfect food.
Fees crippling but compared to other care homes, very good.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your very Kind words. We are very proud of Buddleia House our staff and the Community we have established with our residents family and friends.

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Review from D C (Son-in-law of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been staying at your wonderful facility with fantastic staff. Although he has only recently started his stay, he is already saying he likes Buddleia House. I must admit that it is proving quite difficult for my wife to have her father stopping with you and not at home, however,
hopefully, time will ease this issue. A request would be for a regular outing provided by a member of staff for my father-in-law on a weekly basis if possible. Thank you for your continued support and helping my father-in-law settle in.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your feedback, and kind words. We all hope that together with the family we can help your father in law to settle into our Community at Buddleia House. We have been working together with our residents and their family's to get to know each individual and their interests in order to provide them with meaningful activities including Yoga, and Singing sessions and of course our extremely popular themed nights. Thank you again.

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Review from L S (Wife of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Buddleia House make the place. There's a very warm, caring feeling in the home. The manager goes "beyond the call of duty" to help the resident and their families. The staff are great and Buddleia House is new and purpose-built. The interior design is welcoming, colourful and cheery. The
seating is in little groups around coffee tables, not chairs round the outside of the room. There's a large lounge, garden room, snug and bar and jolly café. Pictures everywhere. Gardens with herbs, flowers, vegetables and chickens. A Montessori ethic. A great place for people with dementia.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your very Kind words. Buddleia House is a really lovely homely environment. We are very proud of Buddleia House, and the community we have established together with our residents family and friends.

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Review from C T (Son-in-law of Resident) published on 6 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent management control.
Excellent staff in practice and manner.
Excellent facilities, well presented and maintained.
N/B all care home should be subsidised by the government.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your kind words and excellent feedback. The whole team has worked very hard to ensure residents receive the best person centered care. We are very proud of the community we have established at Buddleia House and our familys and friends form an important part of this community. Thank

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Review from B W (Granddaughter of Resident) published on 4 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
June 2019 my Nana passed away and my grandad, who is 98 years old, had to go into a home. With living in Hucknall myself, my parents wanted him to be closer to family. Visiting Buddleia House I knew this was the place. With previously being a care worker myself but working a different side to it I knew
there was something special about the home/staff. Whenever I visited Grandad the staff would ask me what he was like, his interests, behaviour etc., so they could give him the best care he was used to and needed, they also weren't afraid to approach when something was concerning them. Seeing how happy my Grandad is has made me see the staff at Buddleia House as more family than just carers looking after him.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you for your kind words. Your Grandad is a lovely Gentleman who has settled in very well. Part of our Companions Role is to really get to know our residents to enable us to offer the best person-centred care. We have all worked hard to establish The Buddleia House Community and our resident's families are also part of our Community. Thank you again for your wonderful feedback

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Review from J T (Daughter of Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful social, interactive, vibrant home. Nothing is too much trouble. Staff are always very welcoming on family visits. There is humour, respect, energy and genuine care on staff and management's part to make each day worthwhile and inclusive. Mum has only been there a few weeks and I have noticed
a remarkable uplift in her spirits. She tells me she feels "safe" and that all the staff are "very good to her". The café is homely and tables properly set. The bar is genius!
There is music, song and celebration (regular "themed days") to be highly recommended.
Reply from Michele Hoy, Administration Manager at Buddleia House Care Home

Thank you so much for your kind words. We are so pleased your mum is settling in well she has quickly become part of the Buddleia Community. We all really enjoy our theme nights and the memories families make together on these nights are priceless. Buddleia House is a special place we are all very proud of.

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Review from C K (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Family is everything and Buddleia House has created a family and safe environment for my father. Nothing is too much trouble for the staff - from the management through to the companions. There is a level of respect and dignity throughout from morning until night. THey welcome family members with open
arms. Keep up the good work. A very special place!
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Review from Elizabeth B (Wife of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely home. My husband is very happy here and very settled. The staff are lovely and very caring.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your positive review and for taking the time to complete the feedback form. Its really great to know that your husband is very happy here at Buddleia House, as our residents are our primary focus. We look forward to enjoying some special times together as part of the Buddleia Community. Thank you again for your wonderful review.

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Review from Simon B (Relative of Resident) published on 11 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always a lovely welcome by the staff. Very pleasant and relaxing atmosphere. Always drinks and cakes anytime for everyone. Staff is always interactive with everybody, can't do enough for you. Feels like home.
Reply from Michele Hoy, Administration at Buddleia House Care Home

Thank you for your positive review and for taking the time to complete the feedback form. Its good to know that you find our home pleasant and relaxing, as a lot of thought has been put in to the interior decoration and furnishings to ensure our residents feel at home. We are focused on building the Buddleia House community and family and friends form and important part of this. Thank you again for your wonderful feedback.

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Current Review Score: 9.9 (9.916)

Overview of Review Score

The Review Score of 9.9 (9.916) out of 10 for Buddleia House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.916 for Buddleia House Care Home is calculated as follows: ( (264 Excellents x 5) + (22 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 287 Ratings = 4.916
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Buddleia House Care Home is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Sep 2021

Overall Good

  • Caring Good
  • Effective Outstanding
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Rachel

Rachel Squire

Job Title: Registered Manager Joined: 2023

I have always known that I would find myself caring for others. At 19 I left college and worked in a few different social care settings before finding my passion in dementia care. I started as a care assistant and found myself as a Home Manager at 24 years old and haven't looked back since. I adore empowering people - residents and staff alike.


I am delighted to have joined Milford Care, as I have wanted to be part of Milford Care for some time now; I visited Buddleia House on its open day back in 2019 and I adore the home.’

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