Baycroft Flitwick Care Home

I am a regular visitor to Baycroft and have been for the last two years. I feel like the staff are family, everyone polite and caring, they all know me by name now. The range of activities are amazing, there is always something going on be it games or musical entertainment. The staff are very helpful and a constant smile, if I have any concerns they are always there to take note and help wherever they can. Keep up the great work!

My Aunt has been at Baycroft for 18mths I cannot fault the care that she receives all staff are friendly and supportive

We were looking for a care home for my mum, who has dementia. We were looking for a home that was purpose built, with facilities that would help her remain safe & well looked after. Baycroft has been a god send! Staff are friendly, caring & attentive. Rooms are clean & tidy (don't smell) food is a focus with lots of variety & the entertainment team are always up to something to stimulate residents. Excellent home!

I'm very lucky as I don't need a lot of support. Thank you.

The facilities are excellent throughout and the equipment is modern.The individual bedrooms and bathrooms are maintained to the highest standard. There is a daily programme of activities which serves to keep the patients involved. I have always felt welcome on my frequent visits to my wife and never made to feel that I was in the way.

All of the staff are extremely helpful and caring towards my grandad and he feels extremely at home staying here :) He is cared for very well.

Baycroft have gone out of there way to help my mum to settle in her new environment. All of the staff are kind and extremely respectful. The whole building is extremely clean and the individual rooms are lovely. After a tricky start Mum has settled really well and is happy at Baycroft. The facilities are really good not only for the residents but for visiting friends and family.

Thank you, all

We arranged a respite stay for my mum, who has dementia, and are now very happy to make it permanent. The staff are absolutely amazing. Every single person, from reception & housekeeping to the carers, nurses & management team, have been incredibly friendly, kind & helpful. They genuinely go above & beyond to make residents feel comfortable & well cared for. My mum is looked after so well and has everything she needs. The facilities are fantastic, especially the bistro. There's always something going on which keeps residents engaged & happy. Most importantly, my mum has settled in really well, which gives us huge peace of mind, we couldn't be more grateful to the entire team.

Since being in Baycroft dad had several falls a week which was alarming and I did feel that this was due to lack of staff, it'd often go the alarms were going and no staff seemed to be present. After a few months we were told by a social worker that the home could no longer meet my dads needs. This seemed to have come after I'd raised my concerns about the number of falls he was having and the lack of staff at times. Not once did the home approach the family to say that they were struggling to meet my dads needs Dad was a bit challenging at times as he was suffering with delirium and what they said was dementia. Dad displayed these signs when he was assessed by the home in hospital. This home should be a residential home only if i cannot care for people with dementia

Mum initially arrived here for respite after a stay in hospital. She had been reluctant to agree to respite but after only a short stay here has applied to be a permanent resident. The staff have been amazing from the very start and we are over the moon with the care she has recieved. Mum feels totally at home now and as a family we could not have asked for more. Such a great team.

What can I say about Baycroft? First thing is 'when can I move in?' It's a shame we have to wait until later in life to really experience Baycroft, when perhaps its not appreciated as much as it should be. When I visit (and also dine in), I can see how attentive the staff are and how residents are cared for. I also know it's not put on as I visit most days, at different times and different areas of the building. Should the time come for me to need a care home (hopefully not for another forty years or so), I hope I'm as lucky to find (or be placed in) a place as good as that.

My stepmother is being very well looked after. The staff are kind and cheerful and the range of activities is great. She is treated with dignity and is always well dressed and clean.

Baycroft is a wonderful place. The staff are really attentive and caring, and mum has made so many new friends here. She really feels that it's her home

My husband has resided in Baycroft for just over a year. I find the staff caring and approachable and are able to handle any "situations" with ease. The library is well stocked and there are numerous activities on the go as well as outings for the residents which appear to be well appreciated. The food is quite varied and appears to suit most palates. Drinks (non alcoholic) are readily available. The Care Home is clean and warm as are the bedrooms. A delightful garden in which to sit in sunny weather, birds to feed and plants to grow in the greenhouse. All in all 100%

Lovely staff very helpful nothing is too much for them, they treat the residents with dignity & kindness always with a smile. Mum is very happy here. She loves her bedroom & the activities are really good, Mum loves having her nails painted & her hair always looks lovely, Mum really enjoys the singalongs with the amazing activity ladies!

We are very pleased with how my mum has settled in. The staff have all been friendly & helpfull Baycroft is spotlessly clean & its nice to see the residents doing activities.

Night staff took long time to respond and he wet the bed several times which was very upsetting. Night staff were often unfriendly and impatient. Support we expected for night wasn't there. Lack of bars in shower area, perching stool in bathroom would be useful, chair provided was not suitable, Lack of support for Parkinson's issues, mobility has deteriorated badly since his stay, Brien was deregistered from our GP by Baycroft which caused problem when back home plus pharmacy for repeat meds was changed and not returned to normal pharmacy. On the plus side, daytime staff were helpful and friendly. The building was always warm and clean. Reception staff during the weekdays were very approachable and helpful.

Whilst my mother was initially nervous to leave her room, she ventured into the shared dining room for Lunch when my wife visited on her third day, and has been joining the fireside she met there ever since. The conversation around the table may have been limited (as most there have varying degrees of dementia), but included lots of comments on how good the food is.

Garden and outdoor space is lovely.