Fernleigh Court Care & Nursing Home

Fletcher Road, Kempston, Bedford MK42 7FY
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9.4 53 Reviews
  • Fernleigh Court Care & Nursing Home, Bedford
Fernleigh Court Care & Nursing Home in Kempston, Bedfordshire, offers nursing care, residential care, dementia care, and respite care. It is home to up to eighty people and offers round-the-clock care and support for older people. The wellbeing team gets to know each person individually to offer a bespoke range of daily meaningful activities, from a trip to the local pub, baking, reading, gardening or gentle chair exercise. Residents love to get involved in the home's annual gardening competition; Country Court in Bloom.

Every detail has been thoughtfully designed, to be luxurious and comfortable. The home boasts a cinema, hair and beauty salon and family room. Residents love to meet with family and friends over a coffee in the café.

Care Provided by Fernleigh Court Care & Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1700
  • Self-Funded Residential Dementia Care: from £1700
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1750
  • RESPITE Self-Funded Residential Dementia Care: from £1750
  • RESPITE Self-Funded Nursing Care: from £1852
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Fernleigh Court Care & Nursing Home to find out the exact price for your requirements.

Contact Fernleigh Court Care & Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Fernleigh Court Care & Nursing Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Tendai Matore-Konzvo (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 2

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Visitors welcome at any time.

Parking

  • Plenty of parking available on site.

Fernleigh Court Care & Nursing Home Reviews (53)

9.4

Fernleigh Court Care & Nursing Home has a Review Score of 9.4 (9.399) out of 10, based on 33 reviews in the last 2 years.
Over all time Fernleigh Court Care & Nursing Home has 53 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Fernleigh Court Care & Nursing Home
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Total of 53, showing 41-53
Review from Jane W (Daughter of Resident) published on 12 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
It was a difficult transition for my Mum, being able to live independently, to needing full-time care. She is now pretty settled thanks to the kindness and understanding of the staff at Baycroft Kempston. My mother needs palliative care and our main concern was whether a nursing home would be able
to manage her pain compared to a hospice or Macmillan. Baycroft has managed to do this and I’d confidently recommend the home for residents needing end of life care. When Mum went to Baycroft after leaving hospital I thought she’d never be able to get out of bed again. Now she’s pretty spritely, can get to the Baycroft cafe, her nausea has been managed so well she’s enjoying her food again. The bottom line is you’re not there all the time and you’re leaving your vulnerable, loved one in the care of others which is something that worried me. I’m
really pleased we chose Baycroft. It’s a cheerful place and I know my mother is being well cared for and her medical needs are being met.
Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for taking the time to complete a review and thank you so much for your kind words. We are pleased your mother has settled and that you are happy with the care and support your mother is…read more
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Review from Brian S (Resident) published on 14 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In general, the care and attendance I have received during my stay at Baycroft Kempston have been excellent. My only criticism would be of the texture of the food, but this was solely the fault of an NHS team who failed to assess me or communicate with the management on site.
Reply from Charlotte Deans, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for taking the time to complete a review and for your kind words; I will make sure I pass on your feedback to the staff team.
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Review from H B (Granddaughter of Resident) published on 15 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Baycroft Kempston is an exceptional care home with not only wonderful, first-class living facilities but also extremely professional and compassionate staff. When we began looking for a home for my nan we wanted somewhere with a homely feel where residents can have as much freedom or help as they wish
and the best possible quality of life. With Baycroft we found this.
The home is especially fantastic for dementia patients which is often quite difficult to truly find in a home.
Sadly, after various circumstances, my nan entered the home for full-time nursing care and although she didn’t get to experience this amazing home whilst she still had full independence she was cared for with the utmost respect and compassion until her very last moment. The care and kindness showed to my nan and all the family at this very difficult time went above and beyond anything we could ever have wished for! We cannot thank you enough - especially your amazing nursing team.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind and honest words! I am so pleased we could be there for you all. Your lovely praise has been passed onto our nursing team.
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Review from Debbie S (Daughter of Resident) published on 4 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are extremely friendly.
The care they have been giving Mum is of an exceptional standard.
The nursing staff are extremely conscientious, particularly one carer who is so passionate about her caring.
The home is beautifully furnished, well laid out especially for dementia residents.
During
this difficult time, all the family can be assured, that Mum is receiving first-class care with compassion and empathy from all the staff.


Thank you Baycroft for making this difficult journey, more bearable.!

Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words, it was our pleasure to keep your loved one cared for and comfortable.
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Review from Leona H (Respite Resident) published on 1 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A professional and friendly approach at all times. Beautiful gardens very well looked after. Room and en-suite tastefully decorated/appointed. Always clean and tidy in all areas. Would recommend to anyone with no hesitation.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words. We pride ourselves on offering our residents the very best of everything.
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Review from M A (Resident) published on 12 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoy talking to the staff who are very helpful and really enjoy the 5-star meals onsite. The staff help me a lot and support me fantastically.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you very much for your review. Your honesty is greatly appreciated.
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Review from Wanda C (Daughter of Resident) published on 17 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was admitted to hospital and we were told she needed end of life care as she was very poorly. She was 88. We then started looking for care homes, initially on the internet, but when we found Baycroft Kempston was our closest care home, we booked an appointment immediately and went to view, literally
half an hour after my initial phone call. My daughter and I were blown away with what they could offer. The individual rooms are beautiful and we instantly knew this was where my mum would be happiest. They assessed her on the next working day and she was transferred the day after.
There was 24-hour nursing care, her every need was catered for. The staff looked after her better than I ever could have done. They allowed us to visit with Mum’s cat which meant so much as Mum’s time was limited.
Nothing was too much trouble for the staff, for my mum or my family. They delivered an amazing service for us all.
Mum spent her last days comfortably and peacefully. Superb! 10/10
Reply from Clare Twiss, General Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your kind words. The team pride themselves on delivering the best life possible for our residents, however long they are with us. I will let you into a secret, the staff loved…read more
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Review from Berenice W (Niece of Resident) published on 10 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My auntie went into Baycroft just before the COVID-19 lockdown, for respite with a view to staying. I cannot fault the care and attention she has received since being with them. I would have no hesitation to recommend other people to place their loved ones in their care.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much for your review. We are privileged to have your trust in you letting us care for your loved ones.
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Review from Karen P (Daughter of Resident) published on 11 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Baycroft Kempston since the beginning of 2020. Since the arrival, the staff made her feel at home and very welcomed.
I am extremely happy with the care and facilities Baycroft provide. It is a very difficult decision for choosing a care home for a relative, but I am
certain that Baycroft was the right choice. The staff are all very professional and friendly, and I feel they all go that extra mile for their residents.
The building, grounds and food are to a very high standard, and it is a wonderful place to visit, nothing ever seems to much trouble or effort for the staff.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you so much, we really appreciate your review and honesty. We love caring for your loved ones.
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Review from Linda P (Sister of Resident) published on 8 April 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My sister had the best of end of life care. The staff made us feel so cared for and important. Her care was inclusive and showed dignity. Perhaps simple improvements might be in the equipment for elderly/weak people. The cutlery was too heavy for her to handle. The glass for water was difficult to hold.
Her feet were over the end of the bed, even though she was only 6's". These are only observations. Everything else was perfect. I would give all the staff gold stars especially my sister's nurse.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
Thank you for your honesty Linda. We always appreciate our visitors reviews. Please feel free to drop in to see us anytime.
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Review from P C (Wife of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been receiving care at Baycroft Kempston. The care and treatment has been superb. When his health deteriorated the nurses were quick in recognising the problem and ensured that he was transferred to hospital promptly along with a carer.
The diagnosis of sepsis, pneumonia and a urine
infection was identified but immediate attention secured some recovery. A care plan was supplied by Baycroft staff which the hospital said was 'incredible'. They had never seen such a detailed and accurate document! Our thanks to all concerned.
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We pride ourselves on giving the highest standard of care to all of our residents and the best comfort to our residents families and friends. We are very privileged that you chose us and thank you so…read more
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Review from David L (Son of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
At a very difficult time, the staff at Baycroft made everything as personal and comfortable as possible showing empathy, care, and understanding at all times. They treated my Mum with dignity and us (the family) with a level of professionalism above and beyond what is expected. We can't speak highly
enough of the staff. Thank you!!
Reply from Laura Baker, Customer Relations Manager at Fernleigh Court Care & Nursing Home
We want to always make our residents and families comfortable and most importantly happy. We love getting to know all of our residents and their families. We really appreciate you spending the time to…read more
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Review from C M (Friend of Resident) published on 10 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Baycroft is superb 10/10, 5 stars. Excellent in every way! Can't recommend it highly enough. This is the best care my friend has ever received. She settled in immediately and is so comfortable. A big thank you to all the staff, what a brilliant team. Should also add that visiting friends and family
are made to feel very welcome. Baycroft's hospitality is second to none.
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Current Review Score: 9.4 (9.399)

Overview of Review Score

The Review Score of 9.4 (9.399) out of 10 for Fernleigh Court Care & Nursing Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.399 for Fernleigh Court Care & Nursing Home is calculated as follows: ( (273 Excellents x 5) + (70 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (34 Very Poors x 1) ) ÷ 391 Ratings = 4.399
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fernleigh Court Care & Nursing Home is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 29 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (4)

Tendai

Tendai Matore

Job Title: General Manager Joined: 2022

My name is Tendai Matore-Konzvo and I am the General Manager at Fernleigh Court. Previously, I was the Clinical Deputy Manager and prior, worked as a Specialist Community Public Health Nurse and Registered General Nurse for a combined 16 years.


Fernleigh Court is a warm and friendly home where everyone is made to feel loved, safe and comfortable which we extended to resident’s friends and families. All staff give care that is bespoke to each resident. Activities of daily living, likes and preferences are tailored around individual needs.


As General Manager of our home, I strive to do the best for residents, their families/friends and my dedicated colleagues. I aim to make Fernleigh Court a home from home, so our residents are stimulated, and all their healthcare needs are met by giving a high standard of care whilst staying with us.

Chloe

Chloe Kenna

Job Title: Customer Relations Manager Joined: 2022

Chloe Kenna is our Customer Relations Manager at Fernleigh Court. With over five years of experience in the industry, Chloe serves as the friendly face and initial contact for families at Fernleigh Court. Her passion for helping others shines through as she guides families from the very beginning of their journey, providing invaluable support and advice throughout the moving process. Whether answering questions or offering reassurance, she is committed to creating a positive experience for everyone she meets

Kerry

Kerry Gent

Job Title: Head Chef Joined: 2021

I am a passionate and positive chef who beams pride and professionalism in all I do.


I have been a Head Chef for 25 years and am lucky enough to have worked in kitchens across the world including Sydney, Australia and Phuket, Thailand. I have cooked for several high-profile celebrities including Sir Elton John and Princess Diana.

My versatility has been an asset throughout my career and I have adapted to different environments having worked in hotels, gastropubs, high-end restaurants and now Fernleigh Court. I even spent 6 months cooking at Yarlswood Detention Centre!


I have mentored students from various local colleges and won a national purple umbrella award with my last apprentice. I also earned and retained a rosette for 3 years whilst working at a busy local hotel where I trained ‘Masterchef - The Professionals’ finalist, Louisa Ellis straight from catering college.

These rewards are nothing in comparison to the feeling I get from delivering high-quality, delicious dishes to the residents of Fernleigh Court, Kempston and seeing their smiling faces when they enjoyed my food!

Above all, I am fanatical about cooking and want everyone to enjoy whatever dishes my team and I create!

Michelle

Michelle Wing

Job Title: Receptionist Joined: 2019

My name is Michelle and I have been a receptionist here at Fernleigh Court since we opened in November 2019.


Before coming here, I used to volunteer at Bedford Central Club doing Bingo and organising weekly bands to come sing I’m a people person so I love it when my Bistro area is full of residents enjoying themselves with the various activities we have going on whilst enjoying our delicious cakes. I also enjoy puzzles and crosswords so you will often find me helping residents with their jigsaws.


My hobbies include reading (thank you Kindle Unlimited), eating Yorkshire pudding, walking my husky and going away in my caravan and I’m lucky enough to have visited some amazing places which have been recommended by some of our residents who love telling me of their adventures. I love star gazing with my Astrophotography mad son and I am often found at 3 am outside in the garden with a blanket!


I absolutely love my job here at Fernleigh Court and I am lucky enough to work with such amazing & caring people and consider myself very lucky to be working here.

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