Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 88 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.
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Care Provided by Fairfield Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1850
  • Self-Funded Nursing Dementia Care: from £1850
  • RESPITE Self-Funded Residential Care: from £1800
  • RESPITE Self-Funded Residential Dementia Care: from £1800
  • RESPITE Self-Funded Nursing Care: from £1900
  • RESPITE Self-Funded Nursing Dementia Care: from £1900

Get in touch with us today to arrange a free personal care assessment. This will help us provide a weekly fee tailored to your individual needs. Please note that the prices shown are only a guide — contact our Care Home for an exact quote based on your requirements.

These prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in Charge

  • Shibu Thomas (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time

Parking

  • Onsite car park for visitors

Fairfield Manor Care Home Reviews (88)

9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.815) out of 10, based on 37 reviews in the last 2 years.
Over all time Fairfield Manor Care Home has 88 reviews.

Overall Experience
  • 75
  • 8
  • 4
  • 0
  • 1
Date Published
  • 88
  • 4
  • 14
  • 37
  • 51
Reviewer Connection to Fairfield Manor Care Home
  • 25
  • 13
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 41-60
Review from L W (Granddaughter of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
This is a home that looks nice on paper, and looks nice when you walk in; it's one for the family's conscience rather than the resident, which unless you've seen lots of care homes is something you don't realise until you've already chosen to place your family member there. Baycroft Fairfield has not
responded to my family's concerns regarding my grandmother's care appropriately on numerous occasions. I imagine this is a good home for someone with mental capacity but my family have found them totally hands-off for those who lack it, and unfortunately, I don't think it is a good environment for those with dementia, for example, because of low staffing and lack of personalised approach to care. Not worth the money.
Reply from Sophie Baker, Sales and Marketing Manager at Fairfield Manor Care Home
Thank you for your review. We're sorry to learn that your experience fell short of your expectations. We want to address your concerns about staffing levels. Please be assured that we take staffing…read more
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Review from J H (Daughter-in-law of Resident) published on 10 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff have been so friendly and helpful, even if no previous contact. They can never do enough for residents or family. Thank you.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home, your kind comments are greatly appreciated. It is great to know that you feel that the staff are friendly and helpful. I will ensure that…read more
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Review from Becky K (Daughter of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful staff, good facilities and clean.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home. I am glad to hear that you find our home clean and that you are benefiting from the facilities on offer, it is also great to know that you…read more
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Review from Yvonne M (Friend of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A really warm and friendly welcome as you step through the entrance door. Staff are very helpful and approachable. Facilities are exceptional and all staff and residents blend together well. A very nice home when you can no longer live in your own home.
Well done!
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home. I am glad to hear that you feel Baycroft Fairfield has a warm and friendly atmosphere from the moment you enter. It is great that you are…read more
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Review from Cynthia D (Friend of Resident) published on 31 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When entering the care home, it gives one of the opinion it is almost home from home. Friendly care is obvious and staff are very helpful. Would certainly recommend.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave such a lovely review for our home. I am glad to hear that you feel that our home has a warm, welcoming and homely atmosphere from the moment you enter. Care is…read more
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Review from A W (Daughter of Resident) published on 28 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy overall with Mother's care.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home. It is lovely to hear that you are happy with the standard of care that your mother receives at Baycroft Fairfield. I will ensure that your…read more
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Review from Beryl D (Respite Resident) published on 18 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Spending a few weeks of respite care after a knee replacement. I have found all members of staff very helpful and friendly. The accommodation is clean and comfortable and there is plenty of choice in the freshly prepared food. Staying here was definitely a good choice.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home. We understand how difficult it can be to find a care home that is right for you, so we are extremely happy to hear that you feel that…read more
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Review from I S (Son of Resident) published on 4 July 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother moved to Baycroft Fairfield for a period of respite care following a serious fall that had reduced her mobility and confidence.
The staff and residents made her feel welcome and included. Her medication, contact with nursing services and a local GP were all arranged quickly.
Over the 8 weeks
of respite, she began to walk with confidence and engage with others. Her diet has improved, her leg ulcers healed but best of all she became much more her old self. She made the difficult decision to remain at Baycroft Fairfield rather than return to living alone.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave such a lovely review of our home. I am glad to hear that your mother was made to feel welcome and included from the start of her stay and that her nursing needs…read more
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Review from Julie B (Daughter of Resident) published on 20 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful welcoming place. All the staff are very helpful, always smiling and attentive to residents and visitors. A lovely comfortable environment with a calm atmosphere. Mum has settled in quickly and is very happy here. There is a nice varied range of activities to keep the residents active and
engaged.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home
Thank you so much for taking the time to complete this review we really appreciate your kind comments. Please be assured I will pass on your lovely comments to all the staff.
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Review from Sheila H (Wife of Resident) published on 13 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On the whole a positive experience. My only criticism would be the speed of answering call buzzers but once assured everything goes well and they are helpful and polite. The place is pleasantly decorated with good quality furniture, more hotel than care home. The rooms and bathrooms are spacious. It
makes other care homes look scruffy in comparison.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are happy with the décor and the facilities on offer at Baycroft Fairfield, we also appreciate your feedback…read more
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Review from Ruth C (Daughter of Resident) published on 21 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been here for 2 weeks for respite. She is well looked after and much more relaxed. Thank you.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a review for our home. It is great to hear that you feel that Mum has been well looked after throughout her respite stay and that she is now more relaxed. I will…read more
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Review from Mark S (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum is resident in the care home for some respite care, pending perhaps moving in on a personal basis. Our experience so far is an excellent one. The staff have been friendly, attentive and extremely helpful towards both my mum and our family.
The home itself is beautifully designed both internally
and externally, allowing family and friends to feel relaxed and comfortable.
The resident accommodation is equally furnished in a lovely pleasing, easy-to-use fashion, with all the modern comforts.
In all the experience has been great so far, including the culinary delights, hence the excellent review.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave us such a wonderful review. It is great to hear that you have had an excellent experience at Baycroft Fairfield and that you feel that the team have been…read more
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Review from A R (Daughter of Resident) published on 20 April 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum has been extremely well cared for at Baycroft Fairfield. Many thanks.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to complete a review of our home, it is lovely to hear that you're happy with the care that your mother is receiving. I will ensure that your kind comments are shared…read more
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Review from Eric G (Respite Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Welcomed by staff on arrival pleasantly. All staff did their best. My wife is happy with my care and so am I.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home
Thank you for taking the time to complete this review we really appreciate your lovely comments. I am so pleased you are happy with the care you are receiving, please be assured I will pass on your…read more
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Review from Brian L (Respite Resident) published on 12 April 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My children had researched local care homes and recommended Baycroft as the best all-around option. They were right! All aspects are clean, the staff are friendly, the nurses know their stuff and the food is excellent. The only downside is the gym facilities.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home
Thank you for taking the time to complete this review we really appreciate your kind comments. I will cascade your wonderful feedback to all the staff team.
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Review from Louise S (Daughter of Resident) published on 30 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is happy and being well looked after and meeting people. Lots of activities for her to join in with and to mix with others. They cook special food as she can't swallow very well, very impressed.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave a lovely review of our home. I am glad to hear that your mum is settling in well at Baycroft Fairfield, building meaningful friendships and taking part in our…read more
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Review from Marian J (Wife of Resident) published on 29 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Baycroft Fairfield is lovely and comfortable, cosy and clean and nothing is too much trouble. All the staff are marvellous, they are friendly and helpful at all times. I couldn't ask for better care for my husband than what he receives at Baycroft.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave such a lovely review of our home. I am glad that you feel that your husband receives a high level of care at Baycroft Fairfield and that you are happy with the…read more
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Review from K S (Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have settled well here. All the staff are friendly and helpful. I find the food very good, but the portions are large. A wide range of entertainment.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to complete a review of our home. I am happy to hear that you have settled in well at Baycroft Fairfield and that you are enjoying the food and entertainment. It is great…read more
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Review from M S (Daughter of Resident) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum came to Baycroft 3 months ago and is really happy. All the staff are so friendly and kind and there is a lovely atmosphere in the home. There is a good variety of activities and Mum has particularly enjoyed the singing and dancing shows. She also enjoys her meals. Visitors are always made welcome
and the bistro is a comfortable place to sit and chat. A lovely outside area which we look forward to using in the spring! Thank you to everyone.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home
Thank you for taking the time to leave such a wonderful review for our home, it is great to hear that your mum has settled in well and is really happy. I am glad that you feel welcome when visiting…read more
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Review from Helen F (Daughter of Resident) published on 22 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Being on the other side of the world during the time dad spent with you was very hard but knowing how well he was looked after by you all made it easier. When I rang from New Zealand all staff members knew who I was and made me feel welcome and involved in dad's care. I cannot thank you enough.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home
Thank you so much for taking the time to complete this review, we really appreciate your lovely comments. I am so pleased you felt welcome and involved in your dad's care.
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Current Review Score: 9.8 (9.815)

Overview of Review Score

The Review Score of 9.8 (9.815) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.815 for Fairfield Manor Care Home is calculated as follows: ( (370 Excellents x 5) + (54 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 437 Ratings = 4.815
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.

Laura

Laura Mills

Job Title: Senior Customer Relations Manager Joined: 2024

Laura Mills is the Senior Customer Relations Manager. As the first point of contact for enquiries, she takes pride in offering support and guidance to those embarking on a new chapter in their lives. Laura’s passion for meeting new people and her commitment to creating a warm and welcoming atmosphere are at the heart of her work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairfield Manor Care Home to verify any information. View our terms and conditions. Fairfield Manor Care Home has an Enhanced Service - more info.