Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 88 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shibu Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time

Parking

  • Onsite car park for visitors

Fairfield Manor Care Home Reviews (88)

9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.817) out of 10, based on 39 reviews in the last 2 years.
Over all time Fairfield Manor Care Home has 88 reviews.

Overall Experience
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Date Published
  • 88
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Reviewer Connection to Fairfield Manor Care Home
  • 25
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Total of 88, showing 1-20
Review from Christine T (Daughter-in-law of Resident) published on 30 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother in law has been living at Fairfield manor for the last 5 years and she is very happy, albeit her dementia journey has deteriorated. It has always been very important for her to be smart, have her hair done, jewellery on and this continues everyday. She is always dressed smartly and the carers
take time with her. She still has a good appetite and enjoys the varied menu. She loves to join in with the activities and loves a good sing song! As a family we enjoy coming to visit. The Bistro is such a social area for everyone to come together for a coffee or to join in with the activities.
Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

Thank you for your kind review. We're so pleased your mother-in-law feels happy and well cared for at Fairfield Manor. It's lovely to hear she enjoys the activities and meals.

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Review from Bernadette B (Daughter of Resident) published on 11 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father came in on respite for 6 weeks. On week 4 he decided to permanently move here as he said lovely atmosphere more here as he sad lovely atmosphere. The staff are brilliant friendly and look after him so well. Every time I visit dad all the staff seem happy and nothing is too much trouble. This
includes staff in office, receptionists, carers and activity staff. Dad likes plain food and staff know his likes and dislikes. I can relax and know dad is safe.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely review, it means a lot to all the team at Fairfield. Your father is a real joy to have staying with us, and no problem with food - we always try and accommodate likes and dislikes and all manner of tastes! Kind regards

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Review from R C (Brother-in-law of Resident) published on 23 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are the most helpful and ready to help.
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for your lovely review of Fairfield Manor Care & Nursing Home.

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Review from Jackie M (Daughter of Resident) published on 15 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every single worker member of staff showed exceptional care, compassion and dignity for my mum. Its hard to put into words how much the support meant. From the moment she arrived we felt she was not just well looked after but truly cared for. It was clear that every resident is treated with genuine
affection and respect. Whether it was the gentle attentiveness of the carers or nursing staff. The gentle encouragement from the activity team, the thoughtful meals from the kitchen team, or the clean comforting environment maintained by housekeeping, no role has gone unnoticed. You created a space where we could be with her without worrying about anything else. Thank you for giving us the peace to focus on being with her and the quiet strength and kindness you offered us.
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for your heartfelt review of Fairfield Manor Care & Nursing Home. We're honoured to have cared for your mum. It means a great deal to the whole team to know that our support made a difference to you and your family.

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Review from J H (Daughter of Resident) published on 24 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Exceptionally kind and caring staff doing a fantastic job in often challenging circumstances. My mother has been a resident for over 18 months. She has improved dramatically and was bed-bound (with full nursing required) when she arrived. She is now able to leave her room, eat meals in the dining room,
and participate in the various social activities organised. As a family, we feel very well supported.
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for your kind review of Fairfield Manor Care & Nursing Home. We're so pleased to hear how well your mother is doing and that she's enjoying the meals and activities. It means a lot to know you and your family feel supported. We appreciate your kind words!

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Review from Michelle B (Friend of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
Generally care home is okay but owner changed. Now they do more profit for their business rather than looking after residence. For example, toilet rolls they used to use much better one. Now discounted very cheap materials, no wipes, cleaning products around tables, toilet. Really saving materials around
home. They do not change as often as bedding, towels. We are not so happy compared with when my friend got in.
Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review from Wendy L (Power of Attorney of Resident) published on 31 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have been visiting this care home since August 2020. The staff are always friendly and helpful and the interior is furnished to a high standard.
The only complaints I hear from my resident is that the food and menu is not as varied as it was up to last year and that she struggles to pick from the
daily menu. However, my resident only likes typical English food and struggles with foreign type meals. My client does remain in her room permanently so can feel isolated at times. She does not participate in any activities by choice.
Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review from Linda O (Daughter of Resident) published on 28 March 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Fairfield home is like a family; the staff are very welcoming, the management are extremely professional, and the nursing care team are very experienced and caring. My Dad has been there for three years now, and he is very happy.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for the lovely review. We do see ourselves as one big family and enjoy having your Dad with us. Best regards.

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Review from Richard B (Son of Resident) published on 27 March 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
I have experience of the Care Home for the past 4 years and would have to admit that it was excellent when it first opened but it has slowly gone downhill over the last couple of years. As the home added more residents it would appear the staff are really stretched at times and do not appear to have
much time for each resident. The food would appear not to be as good over the past year.
Reply from Shibu Thomas, Home Manager at Fairfield Manor Care Home

We appreciate your feedback and take your concerns very seriously. Our primary objective is to ensure the safety, well-being, and comfort of our residents. We value transparency and strive to improve our services based on feedback. Please contact our Home Manager should you wish to discuss this further.

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Review from Keith B (Husband of Resident) published on 5 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room resembles a hotel room and is very comfortable. The staff are friendly and accommodating to the individual needs, nothing is too much trouble. The best advice I can give is to come and see the home yourself and you will be surprised at what it can offer.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely review. We strive to offer a comfortable and welcoming environment and our doors are always open for anyone who would like to come and see. Kind regards

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Review from Louise R (Daughter of Resident) published on 13 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care and support my father (and I) received in his final weeks has been exceptionally caring, supportive and professional.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the kind words. It was a real pleasure caring for your father. Thinking of you and the family. Sincerely, Fairfield Manor Team.

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Review from S O (Son of Resident) published on 5 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for mum with lovely warm friendly and professional staff.
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home we are so pleased to know that your mum is well cared for by our wonderful and friendly staff team.

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Review from L C (Granddaughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a wonderful place! Today is my nans 95th birthday and they have gathered the residents in the bistro for tea and cake! Lovely team, with lovely facilities. Nan could not be happier.
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We're delighted to hear that your nan is happy here and that you appreciate the facilities we provide for our residents and families.

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Review from S C (Daughter of Resident) published on 4 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since my mum arrived in May 2024 she has been treated with care and affection by every individual member of staff. Her room is light and spacious and kept beautifully clean. The restaurant is lovely and she is given a good choice of menu daily. The activities team work very hard to provide a good selection
of activities and they encourage mum to join in. The bistro is bright and welcoming too and a nice place for the family to meet. Every time I visit morning afternoon and evening the home is welcoming and friendly I cannot fault it thank you (apart from the price obviously)
Reply from Louise Chilcott, Customer Relations Manager at Fairfield Manor Care Home

Thank you for reviewing Fairfield Manor Care & Nursing Home. We're thrilled to know that your mum is happy here, the food is to a good standard and that you value the facilities we provide for her care. It's also wonderful to hear that you always feel welcome with us.

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Review from A M (Daughter-in-law of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
We have all been made so welcome and part of the Fairfield Manor family.
The facilities and staff are amazing.
Thank you to everyone especially one staff member in particular for making it such a smooth transition for my mother in law.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for kindly completing a review card. We truly welcome all into our Fairfield Manor family.

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Review from Sue J (Next of Kin) published on 23 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff is very polite and nothing is too much trouble. They look after relatives as well as clients with respect and care.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the lovely feedback - highly appreciated. Kind regards.

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Review from R B (Nephew of Resident) published on 11 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Great facilities, wonderful staff, great attitude by all 10/10. My uncle is so happy living here.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for your comments. We are pleased your uncle is so happy living with us. Kind regards

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Review from J F (Husband of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Treated with a warm welcome, this should be the flagship standard of all care homes.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the wonderful feedback. The team at Fairfield are delighted to receive such feedback. Kind regards

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Review from V G (Daughter of Resident) published on 12 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really pleased with the care and service my mum is receiving. It is a beautiful home and mum is happy there. The staff are kind and caring and the facilities are excellent too. Nothing is too much trouble for anyone. All round everything is exceptional.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for taking the time and providing such lovely feedback. Kind regards.

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Review from B C (Daughter of Resident) published on 10 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Top-notch care has consistently been provided for my mother. Staff go above and beyond in all that they do. This includes care staff, domestic staff and nurses. The staff also ensure that plenty of enjoyable activities are provided and they will always ensure that attendance is facilitated if that is
what the individual wants. I would highly recommend this care home to everyone
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you so much for your lovely feedback. Kind regards - Customer Relationship Manager

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Fairfield Manor Care Home is calculated as follows: ( (390 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 460 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.

Laura

Laura Mills

Job Title: Senior Customer Relations Manager Joined: 2024

Laura Mills is the Senior Customer Relations Manager. As the first point of contact for enquiries, she takes pride in offering support and guidance to those embarking on a new chapter in their lives. Laura’s passion for meeting new people and her commitment to creating a warm and welcoming atmosphere are at the heart of her work.

Frequently Asked Questions about Fairfield Manor Care Home

What types of Care is Fairfield Manor Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Fairfield Manor Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Fairfield Manor Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fairfield Manor Care Home to the centre of Hitchin?

4.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairfield Manor Care Home to verify any information. View our terms and conditions. Fairfield Manor Care Home has an Enhanced Service - more info.