Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 88 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shibu Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time

Parking

  • Onsite car park for visitors

Fairfield Manor Care Home Reviews (88)

9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.817) out of 10, based on 39 reviews in the last 2 years.
Over all time Fairfield Manor Care Home has 88 reviews.

Overall Experience
  • 75
  • 8
  • 4
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Date Published
  • 88
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Reviewer Connection to Fairfield Manor Care Home
  • 25
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  • 6
  • 4
  • 3
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  • 1
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  • 1
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Total of 88, showing 61-80
Review from Diane G (Respite Resident) published on 13 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in here directly from hospital in Norfolk. My family wanted me to be safe and have the care/help that I needed before moving into an apartment close to where they live. It worked well. I treated it as a holiday in a 5-star resort. I loved the food and I am a fussy eater but always found something
that could be changed or left off to cater to my taste. Would always come back if I need long-term care.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you so much for your wonderful review. It is lovely to hear that you enjoyed your respite stay with us at Baycroft Fairfield and that you enjoyed the 5-star treatment, as well as the food that is prepared by our talented catering team. I will ensure that your kind comments are passed on to the team. We wish you the best of luck at your new apartment.

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Review from Alison C (Sister of Resident) published on 15 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My sister has recently passed away from Huntington's disease, but we managed to get her back into Baycroft Fairfield for her final weeks with the family. The entire team from all the amazing HCAs and experienced nursing teams have been outstanding. My sister had deteriorated so much in her previous
home, that she ate a whole dinner on arrival at Baycroft Fairfield, because a member of staff sat with her, for as long as it took, and made her laugh. The chefs took time to make her food, and every single HCA, made an impact on my sister's last 12 months, and we will remember you all because she couldn't! Special thanks for doing the chippy run!
Time doesn't matter here, nobody is rushed, everybody is an individual, and despite my sister being deprived of every last motor function - they still did her hair and nails and made her laugh, a week before she passed away.
You all made us feel supported - so thank you all so much.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much Alison for taking the time to complete this review we really appreciate your kind words. Please be assured I will pass on your touching comments to all the staff team.

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Review from Y I (Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone is lovely and try to be helpful - room is very comfortable.
Have settled in nicely and love it.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave us such a lovely review. I am glad to hear that you are enjoying your stay at Baycroft Fairfield and that you have settled in well and find your bedroom comfortable.

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Review from P C (Resident) published on 13 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first came to Baycroft, I was nervous but was made very welcome but the staff. I have settled in very well, and I am very happy here. The food is excellent, and the accommodation is very good. I have been sitting in the garden, and I intend to join in with the activities.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really appreciate your comments. I am so pleased you have settled in and are happy living at Baycroft Fairfield.

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Review from D G (Cousin of Resident) published on 2 September 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find that a good indication of the service you will get from a business is from the staff, do they look enthusiastic and happy in their work? This usually means that they are proud of the service they provide. My impression from the Baycroft Fairfield staff is that they are.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. We are happy to hear that you feel our team are enthusiastic and proud of the service that they provide, I will ensure that your kind comments are passed onto the team.

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Review from T C (Son of Resident) published on 1 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We had been recommended this care home for its nursing capabilities and we were not disappointed. Respite care for 2 weeks turned into a permanent residency. The visiting doctor immediately diagnosed my mother's back problem and her recovery soon came. The staff are kindness itself. They are attentive
to her needs and there is a consistency of staff in the dementia unit which is an obvious asset. I would treat this as my second home as all the staff are so welcoming.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you so much for taking the time to leave a review for Baycroft Fairfield. It is so lovely to hear that your mother enjoyed her stay so much, that she has decided to stay with us permanently! I am so glad that your mother's back problem has been promptly diagnosed and her recovery journey is well underway. Thank you once again for your incredibly kind comments, I will ensure that these are passed on to the team.

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Review from M G (Friend of Resident) published on 16 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is beautifully decorated and very comfortable.
The staff are very friendly and welcoming.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to complete a review of our home. We are so happy to hear that you are made to feel welcome by our friendly team at Baycroft Fairfield. We are also pleased to see that you admire the surroundings and find them comfortable. I will ensure that your kind comments are passed onto the team.

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Review from J F (Daughter of Resident) published on 22 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring home with excellent communication with family members. The environment is stimulating, safe, welcoming and clean. The food and accommodation are excellent, and residents are well cared for.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really appreciate your feedback. Please be assured I will pass on your lovely feedback to the staff team.

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Review from Pauline O (Respite Resident) published on 27 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came as a respite patient, and when I first arrived, I thought it was very impressive and welcoming. It is a lovely place to stay, and I would highly recommend it. The activities are great and varied. Being bedbound, the activities carer sat with me - we had a lovely afternoon and really appreciated
it. The management and staff are caring and friendly.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review; we really do appreciate it. Please be assured I will pass on your lovely feedback to the staff team.

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Review from J P (Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The initial welcome was warm and all-encompassing. The standards achieved in the cookhouse were nothing short of miraculous given such limitations in their space and time. The rooms were beautifully prepared to please any integrity in age of prospective resident.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review we really appreciate your feedback. We are so pleased you enjoyed your stay with us.

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Review from C K (Daughter of Resident) published on 29 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent in all areas of care for my mother. Activities are interesting and fun. They have taken part in some brilliant activties.
Reply from Charlotte Deans, Regional Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate your comments. I am pleased that you are happy with the care and support your mother is receiving and that she enjoys participating in all the brilliant weekly activities that we provide.

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Review from J S (Resident) published on 18 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff have been very helpful in every way possible with my transfer from hospital.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review, we are pleased you are happy with the care and support you are receiving from all the staff at Baycroft Fairfield.

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Review from R J (Son of Resident) published on 28 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First of all, from the minute I brought my mother here the wonderful staff took over. The care they showed to both me and my mother at this stressful time was amazing. My mum is not the easiest of dementia patients but is being looked after by staff who really do care. It's a lovely place where my mum
is secure.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for your kind words, we are so pleased you are happy with the care and support your mum is receiving, please be assured I will pass on your lovely feedback to the staff team.

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Review from Patricia B (Resident) published on 21 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If the Queen lived here she would be very happy and I enjoy being with all the staff and other residents.
My friends have called me and said to me that since moving to Baycroft I am back to my happy self.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review and the wonderful feedback you have left us, we are so pleased you are happy with Baycroft and the care and support you receive.

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Review from Holly C (Granddaughter of Resident) published on 12 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nan needed emergency respite care just before Christmas 2021, they were able to sort everything and answer all my questions. She had never been to respite care before and was very adamant she would never go or wouldn't stay. The customer relations manager was very supportive and helped me and my
family to get her in, settled and happy within a matter of hours. Whilst also being very empathetic to our concerns and worries. Wouldn't hesitate to recommend or use them again; they are extremely well equipped to deal with my nan's needs and personality.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review, and thank you for your wonderful feedback; we really do appreciate it; I will pass on this lovely feedback to all the staff team.

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Review from A G (Son of Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean and luxurious facility. All the staff are very professional and courteous. Covid restrictions are very well managed. The staff are attentive and compassionate. The food and beverages are top class especially their soup.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review, I will pass on your lovely feedback to all the staff team.

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Review from D B (Respite Resident) published on 2 November 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent accommodation, service and food. Unable to find fault.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to complete this review we really appreciate it, I will pass on your wonderful feedback to the staff team.

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Review from M P (Resident) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care staff very helpful and responsive. Nursing staff excellent not always enough on. Catering staff open to suggestions and food quality is good.
New activities coordinator is very inclusive and innovative.
Promised therapies have not yet happened.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete one of our review cards, we really do appreciate it. Unfortunately due to the Covid 19 pandemic, we have been unable to commence therapies' however we hope to soon. I will pass on your lovely feedback to all the staff team.

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Review from Sarah B (Daughter of Resident) published on 13 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Baycroft, Fairfield on 2nd Sept 2021. I have been so impressed and relieved at the care and respect that my dad has received at Baycroft since he arrived. In only a week, I have seen a great change in his physical health but also in his emotional status. He is even watching TV again
which he hadn't done since my mum died in June. He loves all the attention he is given and thinks the food is fantastic, particularly his full English breakfasts! The nurses, carers and admin staff have all been welcoming to me and my sister as well and we love to come and visit.
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you so much for taking the time to complete this review and thank you for your kind words. We are so pleased your father has settled into Baycroft. I will pass on your wonderful feedback to all the staff team.

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Review from S W (Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Five stars all the way.
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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Fairfield Manor Care Home is calculated as follows: ( (390 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 460 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.

Laura

Laura Mills

Job Title: Senior Customer Relations Manager Joined: 2024

Laura Mills is the Senior Customer Relations Manager. As the first point of contact for enquiries, she takes pride in offering support and guidance to those embarking on a new chapter in their lives. Laura’s passion for meeting new people and her commitment to creating a warm and welcoming atmosphere are at the heart of her work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairfield Manor Care Home to verify any information. View our terms and conditions. Fairfield Manor Care Home has an Enhanced Service - more info.