Fairfield Manor Care Home

Hitchin Road, Fairfield, Hitchin SG5 4SW
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9.8 88 Reviews
  • Fairfield Manor Care Home, Hitchin
Fairfield Manor Care & Nursing Home near Hitchin and Letchworth in Bedfordshire offers nursing care, residential care, dementia care, and respite care. Fairfield Manor is home to up to seventy-five people and offers a luxurious homely setting for the next chapter of life.

Residents enjoy a range of daily meaningful activities with numerous onsite facilities such as the café, cinema and hair salon. The landscaped garden provides secure open spaces for people to enjoy.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1650
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1800
  • Self-Funded Nursing Dementia Care: from £1800
  • RESPITE Self-Funded Residential Care: from £1700
  • RESPITE Self-Funded Residential Dementia Care: from £1700
  • RESPITE Self-Funded Nursing Care: from £1850
  • RESPITE Self-Funded Nursing Dementia Care: from £1850

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

These prices are only a guideline, please contact Fairfield Manor Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Shibu Thomas (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Number of floors: 2

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Visiting

  • Visitors welcome at any time

Parking

  • Onsite car park for visitors

Fairfield Manor Care Home Reviews (88)

9.8

Fairfield Manor Care Home has a Review Score of 9.8 (9.817) out of 10, based on 39 reviews in the last 2 years.
Over all time Fairfield Manor Care Home has 88 reviews.

Overall Experience
  • 75
  • 8
  • 4
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  • 1
Date Published
  • 88
  • 9
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  • 39
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Reviewer Connection to Fairfield Manor Care Home
  • 25
  • 13
  • 10
  • 9
  • 6
  • 4
  • 3
  • 3
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  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 88, showing 21-40
Review from M S (Son-in-law of Resident) published on 9 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean, staff were excellent at all times. Will definitely return again.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for your feedback. Would be delighted to welcome your father-in-law back at Fairfield. Kind regards

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Review from M H (Son of Resident) published on 23 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having looked after both mum and dad, I cannot fault the care and attention given to both of our parents. Nothing was too much trouble looking after them with dignity and respect. In the latter stages of their lives, they did everything possible to ensure they were comfortable and rested. The staff
were always friendly and caring and did everything possible both both them and us. Thank you so much for all you have done we cannot thank you enough.
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Review from D S (Son of Resident) published on 8 August 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum really enjoys the social events put on for the residents, i.e. bingo, music, singers and church services. Enjoys getting out of her room and mingling with other residents. The lady on social events is very good.
She also enjoys socialising with carers and has built up good relationships with
lots of them. Also, excellent support from the members of staff on reception.
Reply from Louise Chilcott, Customer Relationship Manager at Fairfield Manor Care Home

Thank you for the feedback. Will share with the team. Wonderful to hear Mum is enjoying her time with us. Kind regards.

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Review from K T (Son of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother is happy here, her dementia is progressing which has its own issues and difficulties. The staff are very caring and overall we are happy with the current situation.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving your review for Fairfield Manor Care and Nursing Home. Your feedback is important to us and will be shared with the staff team.

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Review from M H (Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall very good in all categories. The staff and activities are very good and have made many friends.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for taking the time to leave a review for Fairfield Manor Care & Nursing Home. We are so happy to know that you are happy at our care home and that you have been able to make new friends.

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Review from K M (Friend of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home with very good staff. Certainly quite expensive but residents seem happy and contented.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care & Nursing Home. We are pleased to hear that you are happy with the quality of care our staff team provides.

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Review from K C (Son-in-law of Resident) published on 11 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Family always receive a very warm welcome on arrival. Our family member has been here just over a year and has received excellent care from all the staff. She feels happy and secure in the open, caring environment which is Fairfield Manor. The Bistro is a lovely bright venue which is perfect for sitting
and chatting - it is wonderful to see residents, family and staff all interacting together.
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Review from P B (Daughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum and dad are in this care home and the care they have received has been amazing. The staff are amazing and the food is lovely they also get a choice. Excellent. Couldn't complain about a thing.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving your review for Fairfield Manor Care and Nursing Home. Your kind words are appreciate by all the staff.

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Review from J P (Granddaughter of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my grandparents have received has been amazing. They even look after the visitors as well.
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Review from G C (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Standards remain as high as previously. My wife and I received excellent care and are still very happy here.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for filling out one of our reviews. Your comments and feedback are appreciated and valued by all the staff.

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Review from A M (Friend of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The reception is very welcoming and pleasant. The staff appear to be very professional, caring and polite to the residents and visitors.
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Review from G O (Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have now been here for 2 years and have found the facilities to be very good and the staff good and caring. The food is good and I am pleased to see a little more variety brought onto the menu. The activities are varied but often hampered by changes and shortages of staff. I would also like to see
the training room upstairs to be used more frequently. I believe the change of ownership has caused some unease and anxiety but hopefully, this will improve and things settle down.
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Review from L L (Son-in-law of Resident) published on 10 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
There is not a single thing we could mention as a negative. My mother-in-law's care has been beyond exemplary.
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Review from J F (Husband of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am commenting on behalf of my wife. The standard of this care home should be the goal that all care homes should strive for.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for taking the time to review Fairfield Manor Care & Nursing Home. We are delighted to hear your feedback and I will share your kind words with the rest of our staff team.

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Review from M C (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our father spent the last eight days of his life at Fairfield - we were very grateful for the compassionate and professional care that he received.
All the staff were friendly and kind, which we really appreciated at a difficult time.
Reply from Ioana Puscas, Home Manager at Fairfield Manor Care Home

Thank you for leaving a review for Fairfield Manor Care and Nursing Home. We're privileged to have been able to provide care for your father at our home and are pleased to hear that you were always made to feel welcome and comfortable by our staff team.

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Review from Jo T (Daughter of Resident) published on 30 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has only been here five weeks, and the care has been amazing. Mum is now back in the human race. Mum is flourishing, nothing too much trouble, and the staff lovely. They have all looked after me too!
Reply from Charlotte Deans, Customer Relations Manager at Fairfield Manor Care Home

Thank you for taking the time to leave a review for Fairfield Manor Care Home; we are very pleased that your mum settled in so well with us.

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Review from A K (Independent Advocate Deputyship) published on 4 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spoke with client privately in her room. Staff were very respectful of our private conversation. I met with managers to view care plan and daily logs. They were extremely professional and very helpful with all my questions.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. It is lovely to hear that you feel our team are respectful, helpful and professional. I will ensure that your kind comments are shared with our dedicated team.

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Review from J D (Respite Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Two weeks respite were fantastic and I really had a great time, wonderful care home and staff. Food was fresh and delicious. I look forward to my next visit. Thanks everybody. Good team building with other residents made good friends.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave a review for our home. I am glad to hear that you enjoyed your respite stay at Baycroft Fairfield and whilst there you enjoyed the delicious, fresh food on offer, aswell as benefitting socially and building meaningful bonds with other residents. I will ensure that your kind comments are shared with our team.

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Review from E B (Sister of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the third time my brother has been for respite at Baycroft Fairfield Care Home. Each time the staff have shown care and concern, friendliness and support, both for my brother and myself. The kindness is always there. The food is very good and cups of tea when I bring my brother back to Fairfield
after taking him out are very welcomed. My brother's room is very clean with everything he needs. All in all, a very pleasant experience. I would like my brother to live permanently at Fairfield in due course.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a lovely review for our home. It is wonderful to know that you feel that you would like your brother to live at Baycroft Fairfield permanently following his positive experiences on his short-term stays. I am glad to hear that you feel that the team are friendly, kind and compassionate and that your brother has benefitted from the delicious food on offer. I will ensure that your kind comments are shared with the team.

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Review from Avril K (Respite Resident) assisted by family/friend published on 30 August 2023 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
This was a difficult time for me but there was a friendly and welcoming atmosphere. Management and staff were attentive and caring. Heartfelt thanks for my time of respite care.
Reply from Lauren Digby, Regional Customer Relations Assistant at Fairfield Manor Care Home

Thank you for taking the time to leave such a heartfelt review for our home. We understand that making the decision to move into a care home can be a difficult, daunting time and to know that you felt welcome into our home by our caring, friendly and attentive team means a lot to us at Baycroft. We are glad to hear that you enjoyed your respite stay at Baycroft Fairfield, I will ensure that your kind feedback is shared with the team.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for Fairfield Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.817 for Fairfield Manor Care Home is calculated as follows: ( (390 Excellents x 5) + (57 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 460 Ratings = 4.817
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Fairfield Manor Care Home is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (2)

Shibu

Shibu Thomas

Job Title: Home Manager Joined: 2025

Shibu is the Home Manager at Fairfield Manor Care & Nursing Home, a role he is excited to step into after several years as the Clinical Deputy Manager. Shibu has a wealth of knowledge and experience in the healthcare sector and is a registered nurse with a specialty in cardiology. He is passionate about supporting families and their loved ones as they transition into the next chapter of their lives, always ready to offer guidance and care.

Laura

Laura Mills

Job Title: Senior Customer Relations Manager Joined: 2024

Laura Mills is the Senior Customer Relations Manager. As the first point of contact for enquiries, she takes pride in offering support and guidance to those embarking on a new chapter in their lives. Laura’s passion for meeting new people and her commitment to creating a warm and welcoming atmosphere are at the heart of her work.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fairfield Manor Care Home to verify any information. View our terms and conditions. Fairfield Manor Care Home has an Enhanced Service - more info.