Woodthorpe Lodge

I have been a resident in this care home for almost 2 years now and I have found my time here most enjoyable. I find the staff most friendly and helpful. Especially the management. They are very willing in every way to make my life as pleasant as possible and go out of their way to make my life easier.

Marjorie has been a resident now since September 2024 and I believe she's been well looked after. The staff appear to be attentive and always phone me if there's any problem with mum - so communication is good! She does however complain about the food (she enjoys good food) so perhaps there is some room for improvement here? One or two of the lady carers, according to mum, and whom I have witnessed in looking after her, 'really know their stuff' - and are also kind! They know who they are but I'm not allowed to mention names (lol). Service and care therefore overall Good/Excellent! Thank you.

Since my mother and father arrived at Woodthorpe Lodge all, of the staff have made a big effort to welcome them both, and help them into their new surroundings. The staff and management are always helpful and respond to requests. They always smile and are cheerful, happy and relaxed which helps with the resident's well being and comfort. Knowing that mum and dad were safe, warm and comfortable being fed regularly, and given medication on time has taken a massive weight off me. Thank you and well done to everyone at Woodthorpe Lodge.

My parents have settled well into the Woodthorpe Lodge community. It is good to know they are somewhere safe where they are well cared for and relieved of many of the responsibilities which had become a burden for them. They have comfortable rooms and enjoy engaging in some of the activities. It is good to know that the suggestions they have made in the residents' meetings have been heard and acted on. A big thank you to all the staff.

Where she is now is so much better

visited and no underwear was in her drawers , where is it all going ? also we find many items of clothing that do not belong to her , and I see other residents wearing her clothes. Many items have also gone missing lots of brand new pairs of shoes and slippers ,or just 1 of a pair missing ! Water jugs and glasses are often not in the room again also im concerned about yet another new owner

The staff try hard to keep residents active & engaged in numerous activities.

Mum's experience started off very well, in lovely surroundings with a pleasant room, good food and excellent activities. However, as time has moved on and she is becoming increasingly frail, it begins to feel that she is not receiving appropriate care. Many, if not most of her clothing and personal belongings have gone missing, despite labelling - laundry has been particularly problematic. Recently Mum has had falls, leading to a paramedic being called out who diagnosed that she was dehydrated - hence dizziness and falls. On the morning after, my brother went to visit to try and give her some fluid, which was not easy, as she was lying in bed so he had to support her sitting up. When a carer came into the room, my brother asked her if Mum had had breakfast. The carer did not know and went to check, returning with a bowl of cereal with milk, which my brother managed to help Mum to eat. Considering Mum's condition, it seems neglectful not to check that she was actually getting fluids.

Overall everyone has been amazing and very accommodating. Treated my mother with great respect and kindness when it was needed.

I couldn't wish for a better care home for him.

Woodthorpe Lodge has been excellent for my both mum and dad staying here. Comforting to know they are being looked after in safe and friendly environment.

We as a family have been very pleased with the care of my mum in your care home. The staff are very caring friendly and approachable. We have been kept well informed of any needs. Mum has been very happy here. She has been reluctant to join in with some of the many activities but when she has participated it has been lovely to see her smiling and enjoying herself despite her dementia.

Management and Front of House staff are very polite and friendly, and any queries which we raised through emails to the managers are swiftly dealt with. Mum appreciates the pampering opportunities, hair care, nail treatments etc. We do feel that mum does not engage in too many activities which we feel would enhance her lifestyle, perhaps the staff could push, use inclusion a little more, albeit difficult, I know.

- Dad's room is too clattered with nappies etc. As this is his living space, finding a different storage approach would be preferable.

Great home - that looks after my father-in-law well.

The staff are great - nothing is too much trouble.

Mum has thoroughly enjoyed her time at Woodthrope Lodge. The staff have all been extremely helpful and supportive of her and her direct family. We have all enjoyed visiting Woodthoorpe Lodge as it's very inviting, very clean and always well-presented. Whenever we have asked for things to be done for Mum, they have been very quick to oblige. I would recommend Woodthorpe Lodge as a care facility.

All I can say is 'I would stay here'!

We have visited and my mother-in-law only had on a dressing gown nothing else and was covered in dried on excrement maybe this home needs investigating.

10 out of 10 any day of the week!