Woodthorpe Lodge

54 John Boden Way, Woodthorpe, Loughborough LE11 2ER
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9.2 74 Reviews
  • Woodthorpe Lodge, Loughborough
Woodthorpe Lodge in Loughborough offers dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in different ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
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Care Provided by Woodthorpe Lodge

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1460
  • Self-Funded Residential Dementia Care: from £1460
  • RESPITE Self-Funded Residential Care: from £1460
  • RESPITE Self-Funded Residential Dementia Care: from £1460

These prices are only a guideline, please contact Woodthorpe Lodge to find out the exact price for your requirements.

Contact Woodthorpe Lodge to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Contact Woodthorpe Lodge to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Natasha Birkin (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Woodthorpe Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Woodthorpe Lodge has plenty of onsite parking for visitors.

Woodthorpe Lodge Reviews (74)

9.2

Woodthorpe Lodge has a Review Score of 9.2 (9.166) out of 10, based on 28 reviews in the last 2 years.
Over all time Woodthorpe Lodge has 74 reviews.

Overall Experience
  • 42
  • 22
  • 2
  • 6
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Date Published
  • 74
  • 11
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  • 28
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Reviewer Connection to Woodthorpe Lodge
  • 19
  • 16
  • 10
  • 4
  • 3
  • 3
  • 3
  • 3
  • 3
  • 2
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  • 2
  • 1
  • 1
  • 1
  • 1
Total of 74, showing 41-60
Review from J B (Son of Resident) published on 19 September 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
The quality of care is better than Mum's last care home and probably better than average. The food is good, and the rooms are nice. They are doing well at remembering Mum's individual needs and spotting problems. However, the fees are very high. Apparently, some other care homes have even higher fees,
but at the time of writing, Woodthorpe's fees are an eye-watering £65,000 per year. This is higher than the combined salaries of my wife and I working full time. We thought about caring for Mum ourselves, but we would go insane.
The staff are friendly and helpful but over-worked. There are usually more staff on duty than the official minimum but there are times when no staff are visible, all occupied with residents in their rooms, leaving several other dementia residents on their own in the lounge. The big mystery is where all the money is going? Not enough is being spent to recruit and retain care staff.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for your feedback. Please be assured our fees, salaries and wages are reviewed regularly to ensure that we are always as competitive as we can be in each area. All of our staff have access to our award-winning 'wellbeing pathway', which includes 24-hour counselling support line to help them in times of stress. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you. Alternatively, you can contact our Customer Care Team on 0113 465 4000.
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Review from J N (Daughter of Resident) published on 31 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Woodthorpe Lodge has looked after my mother in a caring and sensitive manner, taking into consideration her thoughts and feelings. I can relax in the knowledge that she is safe, warm, well fed and the activities are carefully planned to include individual interests eg. gardening and crafts.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for leaving this great feedback for Woodthorpe Lodge. The care team will be so happy to hear that your mother living at Woodthorpe Lodge is giving you peace of mind and comfort. We hope she’s enjoying the varied activities organized by the team! Please be sure to let the home know if there are any specific activities your mother would like to do during her stay. Thank you again!
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Review from Katharine C (Daughter of Resident) published on 24 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are really happy with the care our father receives. He is calm and content. The care staff are friendly and efficient.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for leaving these kind words for our care team at Woodthorpe Lodge. We’re extremely proud of our care team at the home and all they do for our residents. We’ll be sure to pass your feedback on to the team.
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Review from S G (Husband of Resident) published on 27 July 2022 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
My wife received two weeks of respite care at Woodthorpe Lodge. She has advanced Parkinsons resulting in a severe loss of mobility at certain times, especially at night. She was assessed in advance and we were assured that the staff could manage her complex care needs. However, they fell way short leaving
her anxious and distressed. Incidents included: being left on the commode for ninety minutes, as no one was available to help her off; being left cold all night after falling asleep on top of the bed, a carer refused to help her into bed and no extra blanket was offered; being told by a carer that she was 'putting it on' as they had seen her walking earlier; night staff refusing to help her out of bed to use the toilet as it was 'against the law'; lack of basic equipment e.g. a rotunda which she relies on when mobility is low.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you. Alternatively, you can contact our Customer Care Team on 0113 465 4000.
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Review from Suzanne G (Respite Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 2.0 out of 5
My husband and I visited this home May 18 with a view to my booking for 2 weeks while we had a new bathroom. The home was very clean and comfortably furnished, the bedroom nice with en suite facilities and in the downstairs room a door out onto a terrace. I was told I could eat in my room - I’m a Parkinson’s
sufferer and don’t like eating in public as I’m slow and messy.
The food was adequate though. I didn’t think there was much choice (for Sunday lunch it was roast pork with all the trimmings or nut roast and “all the trimmings“ - not much choice if you don’t like trimmings). A traditional meal was midday only and teatime was sandwiches, sometimes with an added option of pasta or something left over from another meal. There was always soup at teatime, not midday.
On the whole, daytime staff all worked hard and were kind and efficient. Many of the night staff were too but a number of them unwilling to assist me to the toilet at night, their attitude being that if I could manage in the day.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for leaving this review. Please be assured that we take all feedback seriously and will look into these concerns. If you wish to speak to someone about your experience, please contact the Home Manager at Woodthorpe Lodge, who would be happy to arrange a meeting with you . Alternatively, you can contact our Customer Care Team on 0113 465 4000.
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Review from Hedley C (Son-in-law of Resident) published on 3 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law is a temporary resident. We were welcomed to the care home by all staff. The building and room are excellent. The premises are smart and very clean. The staff are very helpful and caring. An excellent first impression.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeOur team at Woodthorpe Lodge will be so pleased to hear your kind review, thank you! We’re glad you and your mother-in-law both felt welcome in the home and were happy with our state-of-the-art facilities. Thank you!
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Review from Sheila T (Wife of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's a fantastic place to be in. Everybody that works there is helpful and nothing is too much trouble. I would happily use this home again without any doubt.
Reply from Terri Kidd, PR Executive at Woodthorpe LodgeThank you for taking the time to review Woodthorpe Lodge. We’re so glad you were able to enjoy your visit. Thank you for your recommendation.
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Review from S H (Son of Resident) published on 28 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum is happy and well cared for here. Thank you to all the staff for their care and support. We thoroughly enjoyed our visit today, it was very emotional to be able to see Mum after such a difficult time.
Reply from Rebekah Steward, Customer Care Team at Woodthorpe LodgeThank you for taking the time to review Woodthorpe Lodge. It is wonderful to know your mum is enjoying living with us. We appreciate how important maintaining regular contact with loved ones is and it is lovely to be able to welcome families back into the home for more relaxed visits after such difficult and uncertain times. I will be sure to pass on your kind words to the team at Woodthorpe Lodge.
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Review from Tracy H (Daughter-in-law of Resident) published on 6 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We would like to thank all the staff as you all go over and beyond, which make us feel very welcome and not in the way. We would recommend to anyone that is looking to go into a home we would score you 10/10. Again, thank you to everyone.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed on to the whole team.
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Review from Joan W (Resident) assisted by family/friend published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place. Everyone is very helpful and kind - nothing is too much trouble. The food is excellent and I couldn't wish for a better room. Quite a lot of activities, which I really enjoy.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeWe are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team as they will be happy to receive such lovely feedback.
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Review from Elise W (Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to Woodthorpe Lodge in July 2020 for three weeks to see if I liked it. I liked it from the start - why, everyone is so kind and friendly. The place itself is beautiful, clean and built with care and thought. The greatest asset is the carers, who are all kind and helpful. It is a place where we
can continue to learn, develop and find friends.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeWe are very grateful for this review and would like to say thank you for taking the time to post this for us to see. We are very pleased that you are enjoying your time with us. It is important our residents feel relaxed and at ease. We will be sure to pass this message onto our team, as they will be happy to receive such lovely feedback.
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Review from P S (Wife of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well looked after and well cared for. I am very satisfied with his care.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.
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Review from Debra B (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care my mother is receiving and the general attitude and helpfulness of the staff. A few things that could be improved: A welcome back/better information on arrival. Communication to the family is unclear, sketchy and slow - particularly around Covid arrangement - often
confusing. Visiting needs to be available outside working hours. Response to residents' requirements can be very slow (eg cup of tea). Staff seem to be overworked - are there enough?
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for your review of Woodthorpe Lodge, we are pleased to hear that you are happy with the care your mother is receiving. We take all feedback extremely seriously and whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.
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Review from Lottie R (Granddaughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I wouldn’t recommend this care home. The staff aren’t very friendly and my grandma lost a lot of weight when she was here. The carers would speak to residents quite harshly and sometimes even shout at them. Also, there isn’t much stimulation for the residents, which I think is really important for elderly
people. For all of these reasons, we have now moved my grandma into a new care home where she is loving it.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeWe take all feedback extremely seriously and as you know, we have been in regular contact with yourself and your family where the points you raise have previously been addressed. Whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times, as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.
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Review from Stephen H (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, modern and friendly care home. Staff are always smiling and chatty. Mum is happy, given all the restrictions that have been placed on care homes, but it will be lovely one day to return to normality. The staff work really hard, the food is super, according to Mum and she is very well looked
after.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.
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Review from David K (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home since January. She has improved greatly, is putting on weight and seems to be more attentive and much less distressed. Lockdown has been hard on her. Staff seem very attentive, kind, caring and knowledgeable. She seems to enjoy the activities. I'm really pleased with the care
and service - they deserve commending.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from E V (Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very tired carers, waited 40 minutes for someone to answer the bell. Wake you up at 9.30 to ask what you want for the next day's food.
No baths, had one last week, should have two a week. I'm not feeling happy. Food is not good. Nobody seems happy to go back to their room.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for your review. Feedback is extremely important to us and we are sorry that you do not feel that your experiences are currently meeting our high expectations. Our General Manager operates an open door policy and is always available to discuss anything you may like to change within the home to ensure that you are completely satisfied. We understand that since this review, these things have been addressed and we hope you are happy with the outcomes. However, if there is anything further you would like to discuss, our Customer Care Team can help and are available on 0113 385 3800.
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Review from Susie S (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we walked into Woodthorpe Lodge, there was a great feeling of genuine welcome and warmth, which never alters. Everyone is helped and can always find time to spend with you when you need it. I am so happy my mum has settled in, she only went for two weeks respite and refused to leave.
The food is amazing, tasty with a wonderful variety of well-balanced food. Carry on the way you are and we will all be happy.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Review from Muriel B (Respite Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a very enjoyable 2-week stay at Woodthorpe Lodgemetting very nice residents. The staff were marvellous I cannot fault anyone at any time day or night. They all put 110% caring for the residents and who goes away for 2 weeks and gets their washing done for them? I can't think of anything nicer
except perhaps having my hair washed and set - Whoopee!!
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for your review of Woodthorpe Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Woodthorpe Lodge. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.
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Review from Elizabeth V (Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing. Nothing is too much trouble day or night. Wonderful food and great choices. Everyone is polite and caring. Everything is so clean and great domestic. Lovely, clean white bedding. Five stars.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe LodgeThank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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Current Review Score: 9.2 (9.166)

Overview of Review Score

The Review Score of 9.2 (9.166) out of 10 for Woodthorpe Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.2 out of 5 from 28 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.166 for Woodthorpe Lodge is calculated as follows: ( (157 Excellents x 5) + (117 Goods x 4) + (32 Satisfactorys x 3) + (8 Poors x 2) + (18 Very Poors x 1) ) ÷ 332 Ratings = 4.166
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodthorpe Lodge is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 May 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (3)

Leah

Leah Parkinson

Job Title: Front Of House Manager Joined: 2025

Kind care is showing compassion, giving time and attention to help others. Kind care is contributing positively to improving the lives of others.

Claire

Claire Paisley

Job Title: Well-being Coordinator Joined: 2024

To me, kind care means slow down listen and really engage. Just remember that the person in front of you is someone's Mum, Dad, or Grandparent. Always have it in the back of your mind that it could be your loved one - or even you!

Michael

Michael Moore

Job Title: Deputy Manager

"Kind care means treating and helping someone with gentleness, compassion, and respect. It is about not only meeting their needs but also showing warmth and understanding. Kind care makes people feel valued, safe, and supported."

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