Woodthorpe Lodge

54 John Boden Way, Woodthorpe, Loughborough LE11 2ER
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9.3 63 Reviews
  • Woodthorpe Lodge, Loughborough
Woodthorpe Lodge in Loughborough offers dignified care to residents in a welcoming home.

With trained staff and a variety of social activities within the home as well as day trips out, residents can be entertained in different ways.

Nutritious, tasty meals that cater to individual's dietary requirements are available at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Nursing Care
  • Dementia Nursing Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Moderate Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1460

These prices are only a guideline, please contact Woodthorpe Lodge to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Natasha Birkin (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2019

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Woodthorpe Lodge are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Woodthorpe Lodge has plenty of onsite parking for visitors.

Woodthorpe Lodge Reviews (63)

9.3

Woodthorpe Lodge has a Review Score of 9.3 (9.287) out of 10, based on 20 reviews in the last 2 years.
Over all time Woodthorpe Lodge has 63 reviews.

Overall Experience
  • 37
  • 19
  • 1
  • 5
  • 1
Date Published
  • 63
  • 0
  • 3
  • 20
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Reviewer Connection to Woodthorpe Lodge
  • 15
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  • 10
  • 4
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  • 3
  • 3
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Total of 63, showing 41-60
Review from P S (Wife of Resident) published on 20 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband is well looked after and well cared for. I am very satisfied with his care.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Debra B (Daughter of Resident) published on 8 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We are very pleased with the care my mother is receiving and the general attitude and helpfulness of the staff. A few things that could be improved: A welcome back/better information on arrival. Communication to the family is unclear, sketchy and slow - particularly around Covid arrangement - often
confusing. Visiting needs to be available outside working hours. Response to residents' requirements can be very slow (eg cup of tea). Staff seem to be overworked - are there enough?
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge, we are pleased to hear that you are happy with the care your mother is receiving. We take all feedback extremely seriously and whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.

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Review from Lottie R (Granddaughter of Resident) published on 7 April 2021 Submitted via Website • Report
Overall Experience 2.0 out of 5
I wouldn’t recommend this care home. The staff aren’t very friendly and my grandma lost a lot of weight when she was here. The carers would speak to residents quite harshly and sometimes even shout at them. Also, there isn’t much stimulation for the residents, which I think is really important for elderly
people. For all of these reasons, we have now moved my grandma into a new care home where she is loving it.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We take all feedback extremely seriously and as you know, we have been in regular contact with yourself and your family where the points you raise have previously been addressed. Whilst we are unable to discuss individual circumstances online, we would like to point out that our residents are our top priority and we pride ourselves in giving the highest levels of care at all times, as well as having an activities programme with a varied and busy schedule to suit all pastimes and interests. If you would like to discuss anything further, please do contact our Customer Care Team on 0113 385 3800.

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Review from Stephen H (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely, modern and friendly care home. Staff are always smiling and chatty. Mum is happy, given all the restrictions that have been placed on care homes, but it will be lovely one day to return to normality. The staff work really hard, the food is super, according to Mum and she is very well looked
after.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from David K (Son of Resident) published on 1 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at the home since January. She has improved greatly, is putting on weight and seems to be more attentive and much less distressed. Lockdown has been hard on her. Staff seem very attentive, kind, caring and knowledgeable. She seems to enjoy the activities. I'm really pleased with the care
and service - they deserve commending.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from E V (Resident) published on 27 November 2020 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very tired carers, waited 40 minutes for someone to answer the bell. Wake you up at 9.30 to ask what you want for the next day's food.
No baths, had one last week, should have two a week. I'm not feeling happy. Food is not good. Nobody seems happy to go back to their room.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review. Feedback is extremely important to us and we are sorry that you do not feel that your experiences are currently meeting our high expectations. Our General Manager operates an open door policy and is always available to discuss anything you may like to change within the home to ensure that you are completely satisfied. We understand that since this review, these things have been addressed and we hope you are happy with the outcomes. However, if there is anything further you would like to discuss, our Customer Care Team can help and are available on 0113 385 3800.

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Review from Susie S (Daughter of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the first time we walked into Woodthorpe Lodge, there was a great feeling of genuine welcome and warmth, which never alters. Everyone is helped and can always find time to spend with you when you need it. I am so happy my mum has settled in, she only went for two weeks respite and refused to leave.
The food is amazing, tasty with a wonderful variety of well-balanced food. Carry on the way you are and we will all be happy.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from Muriel B (Respite Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had a very enjoyable 2-week stay at Woodthorpe Lodgemetting very nice residents. The staff were marvellous I cannot fault anyone at any time day or night. They all put 110% caring for the residents and who goes away for 2 weeks and gets their washing done for them? I can't think of anything nicer
except perhaps having my hair washed and set - Whoopee!!
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Woodthorpe Lodge. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from Elizabeth V (Resident) published on 17 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing. Nothing is too much trouble day or night. Wonderful food and great choices. Everyone is polite and caring. Everything is so clean and great domestic. Lovely, clean white bedding. Five stars.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review of Woodthorpe Lodge and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.

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Review from M K (Grandson of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our first visit was for the residents/families Xmas Party. The staff were welcoming from the get-go and put on a fantastic party. The food was delicious and providing dietary requirements was no bother at all. We thoroughly enjoyed ourselves and its great to see how happy my grandma is in the facility.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for your review of Woodthorpe Lodge. We are so pleased to hear that your grandparents move has been a positive experience for you all. We are very happy to hear how much you enjoyed the Xmas party. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for our residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from J M (Nephew of Resident) published on 20 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Brilliant care home, very clean and homely. Staff are very accommodating and friendly. We attended the Xmas Party and it was a great event and provided lots of happiness to our Uncle and Auntie.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found at Woodthorpe Lodge. The staff team will be delighted to hear your positive feedback, which I shall be sure to pass on.

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Review from Adam M (Nephew of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are incredible. Always attentive, caring and bring positive energy to their work. It really rubs off on my great uncle and aunty who always tell me how much they enjoy it here.
Alongside the excellent staff, the facilities and look/feel of the place are a class above any other care home I
have ever visited.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you so much for your review of Woodthorpe Lodge. We are so pleased to hear that your great uncle and aunty's move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from Fiona M (Relative of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely facilities and rooms. Very friendly, attentive staff who treat everyone like special human beings. Nice community events with lovely food and refreshments.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole Woodthorpe Lodge team.

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Review from J R (Daughter of Resident) published on 16 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been made to feel very welcome as have we all. Management has made sure to carefully plan her care. She could do with a few more activities to keep her stimulated and active. Overall very happy with Mum's respite stay.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for taking the time to write a review of Woodthorpe Lodge. It is lovely to receive your kind comments regarding our personalised care plans. Our home offers a varied activity programme tailored to their resident's interests. Please feel free to pop along to our next social committee meeting where our lifestyle manager would be delighted to hear any suggestions you may have. We appreciate your feedback and will make sure your comments are passed on to the whole team.

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Review from L S (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly caring staff. Lovely environment and beautifully furnished home. Lots of activities tailored to residents hobbies.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your lovely review, we are very proud of our homes and everything they do for our residents, especially the full and varied activities programmes. We shall ensure this message is passed onto our care team.

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Review from S G (Relative of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely environment very welcoming and nan seems very settled and happy.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you very much for your review. We are so pleased to hear your nan is feeling settled in her new home. We will make sure to pass on this kind feedback to our care team.

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Review from S J (Daughter-in-law of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very welcoming, very caring and attentive to needs.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you for your review of Woodthorpe Lodge. We are very appreciative of your kind words and pleased to receive such positive feedback. We shall make sure the Woodthorpe Lodge team receive this.

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Review from E S (Granddaughter of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are very caring and are very loving. The rooms are very beautiful and the decor is very modern. The staff provide high standards of care to all residents.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We are grateful for your lovely feedback. We are happy to hear such positive comments about our care team, we will make sure they receive this review.

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Review from P K (Son of Resident) published on 7 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic place, great surroundings and most importantly great staff that care.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

We appreciate you taking the time to write this review. Our Woodthorpe Lodge care team will be pleased to hear such kind feedback.

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Review from A M (Niece of Resident) published on 30 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our family are very happy with the care that our Auntie and Uncle are receiving. The staff are all friendly and happy to help out. There is a wonderful entertainment package to help residents feel relaxed. We know they are in good hands and it takes the pressure off us.
Reply from Rebecca Selkirk, PR Executive at Woodthorpe Lodge

Thank you very much for your review of our home, we appreciate you taking the time to write such kind words about our staff. Our Woodthorpe Lodge team work hard to ensure we provide varied and interesting activities for our residents to enjoy. We shall ensure this message is passed along to the team.

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Current Review Score: 9.3 (9.287)

Overview of Review Score

The Review Score of 9.3 (9.287) out of 10 for Woodthorpe Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 20 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.287 for Woodthorpe Lodge is calculated as follows: ( (121 Excellents x 5) + (88 Goods x 4) + (15 Satisfactorys x 3) + (1 Poors x 2) + (12 Very Poors x 1) ) ÷ 237 Ratings = 4.287
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Woodthorpe Lodge is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 19 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Apr 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (0)

There are no team members posted.

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