Woodthorpe Lodge

I have been a resident here since 06/12/2023. On the whole, it is a lovely place and the staff are nice. It is better now I am able to lock my room as I was having trouble with other residents coming in and moving my stuff. It's nice that I can enjoy doing my own thing in my room or join in the activities if I want to. I love attending the church service. My only worry is that my bin doesn't get emptied every day which is not nice as I am incontinent and use it for my pads.

Thank you all for the work you do.

Very impressed all in all.

Caring and friendly environment. Lovely care staff and approachable management/senior team. Homely feel.

Possibly/probably value for money.

Overall, everything is satisfactory.

Good care and good facilities. Staff are very caring, kind and considerate.

I found staff good, careful and helpful. Food was acceptable. I wanted for nothing.

My mum has settled in reasonably quickly, which is down to the excellent care. The staff are all lovely to Mum. The senior carers are all very professional and caring, plus easy to talk to. I do feel though that more domestic staff are needed to help clean the dining room after mealtimes, which would free up the carers to aid the residents. The home is well maintained and is nice and modern, which Mum loves. The management are all friendly and helpful and nothing is too much trouble. I feel happy knowing Mum is not only safe but happy. The fact that the home is all-inclusive makes it easier to manage.

My dad has settled in very well. The staff are really kind and helpful - we are very pleased that he is safe and well.

The staff at Woodthorpe Lodge are fantastic, nothing is too much trouble for them.

Dad moved into the home as a result of poor mobility and really struggled with the transition, however, all the staff have been fantastic, so friendly and accommodating. Every accommodation has been made to make him comfortable and fulfil all his needs. Thank you so much to everyone.

Came here on 14.07.22 having had a couple of horrendous weeks at another home. Just wanted to die. Within two weeks of being here feeling so much better. Thanks to the care and attention of all the staff. Have always felt safe and secure here. Not afraid to call for ambulance assistance when it was needed. Part of my health problem is 'swallowing normal meals'. The staff here have helped over come that by 'blending' all my food into a 'soup-like' consistency. Excellent home.

Polite and friendly staff. The home is clean and well-maintained. The food is good (I've even eaten there myself!). My Mum has been there just over a year and is very happy. I really don't think you can ask any more.

Everybody is very nice and friendly, you can improve service.

The change for the better with my friend since being here is remarkable. Everyone is very friendly and willing to help. Her bedroom is cosy whilst being scrupulously clean at all times. The meals are tasty and satisfying with a good variety of choices. I would recommend this care home to everyone, it is a home-from-home with added extras.

Gardens and outside area are always neat and tidy.

During the first few days of January 2023, my father became ill with a chest infection. This worsened and eventually required four courses of antibiotics. As a result of the illness my father's mental capacity - in particular, his short term memory has declined significantly. Throughout this difficult time, he has received excellent care from all the staff at Woodthorpe Lodge. Carers have been quick to identify his rapidly changing needs, calling for medical help and ensuring that he received timely medication. In addition, support staff have also been extremely helpful in assuring that my father's changing needs have been provided for and they have helped us, his family, to play our part in his care - Thank you!

Not a very good experience for my dad. His dietary needs were not met and medication was not ordered when it ran out. He basically spent six weeks respite in his room, his choice as in the dining room they were all dementia sufferers and nobody would talk to him. I spoke to management the day he went in regarding the chair being moved, support being put on the side of the bed and a chair being put in the bathroom so he could wash himself and nothing was done for the first two - though a chair in the bathroom did appear at some stage.

Most, if not all, of the other members of staff, were very well-intentioned but run off of their feet/the management of the care home was so bad that they couldn't deal with the resident's needs. My father has Parkinson's disease and needs his medication at specific times and they were hours late with his medication multiple times. He would press the help button and would not get assistance for a long period of time. He was not allowed to make a cup of tea but when he asked or was offered one it arrived eventually and was cold. I would not recommend this care home at all and don't understand the good reviews.