I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
I know from first-hand experience how well managed and superb the facilities and care areMarion B(Friend of Resident/Service User)
The staff were exceptional, the room was most comfortable and the food - delicious.Ann B(Daughter of Resident/Service User)
Bupa Cheltenham Care Home is located within Richmond Villages Cheltenham, a vibrant retirement community within attractive woodlands on the outskirts of Cheltenham.
At the heart of the village is the beautifully presented 60-bed Bupa care home, offering nursing and residential dementia care. The village offers a range of state-of-the-art facilities not always found in a care home, including restaurant, bar and café, library, activities studio, a wellness spa with treatment rooms,...
Care Provided by Richmond Villages Cheltenham
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Accreditations
- Adopt A Grandparent
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: from £1,595
- Self-Funded Residential Dementia Care: from £1,735
- Self-Funded Nursing Care: from £1,595
- Self-Funded Nursing Dementia Care: from £1,863
- RESPITE Self-Funded Residential Care: from £1,845
- RESPITE Self-Funded Residential Dementia Care: from £1,985
- RESPITE Self-Funded Nursing Care: from £1,845
- RESPITE Self-Funded Nursing Dementia Care: from £2,113
Contact Richmond Villages Cheltenham to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- Richmond Villages
- Private Owned
Person in charge
- Cara Wood (Village Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visitors welcome at any time. Please check-in and check-out at the reception desk.
Parking
- Free visitor parking is available on-site.
Richmond Villages Cheltenham Reviews (49)
Richmond Villages Cheltenham has a Review Score of 9.8 (9.837) out of 10, based on 18 reviews in the last 2 years.
Over all time Richmond Villages Cheltenham has 49 reviews.
We are so glad that we chose the Richmond for Mum's final years.
We will certainly pass on your lovely message to the dedicated team we have here at Cheltenham.
Thank you again,
All of the care floor staff are amazing and totally dedicated to the residents providing a great deal of support and understanding to Mum who is an amazing 97 years old!
We all know that the success of any business is from the top downwards and so our compliments to a very well run and organsided facility go to the management.
An excellent amount of activities each day help the day pass by easier and we look forward to the warmer months to enjoy the lovely grounds with Mum.
It is really nice to have the facilities when visiting which many other homes dont offer like being able to have lunch or dinner in the main restaurant or refreshments in the coffee lounge with Mum.
Wow what a lovely review such kind words that certainly go along way to feedback to such a hard working team, to recognise the fantastic activities and the dedication is amazing. It is a pleasure supporting your mother and thank you so much for sharing your experience. Best of wishes Cara (Village Manager)
When mum moved in the consultant geriatrician said her prognosis was poor. However, they had not factored in the outstanding level of care and nursing at Richmond Cheltenham.
Even when things are looking a bit bleak because mum's condition has progressed, I can leave her knowing that she is safe, well cared for, warm, hydrated and fed. Sadly she cannot participate in any of the activities and outings on offer. However I can absorb the happy and lively atmosphere as I walk from the reception to her room, and enjoy a chat with the friendly staff and residents.
Thank you for sharing your experiencebeing able to pass this feedback on to the hardworking team in Cheltenham means so much and is truly appreciated. (Village Manager)
Afrer spending a week in house with my stepfather & mother you truely get see see how attentive & caring the staff really are. The whole experience was enlightening to say the least, moving my parents to Richmond Village was most definitely the best choice the compassion & dignity shown is unsurpassable not only towards my parents but towards the rest of the family. A huge thank you to all.!!!
Thank you so much for the lovely kind words you have written and the recognition towards our attentive and caring team. It has and always will be a pleasure to support your late stepfather who everyone was so fond of and we continue to be there for your Mother. Thank you again we shall pass your kind words over to all. Best of wishes Cara (Village Manager)
A delightful purpose built retirement home. Extremely well furnished of the highest standard. Not cheap but needless to say very good value for your money.
On moving in I was taken back by the peace ad comfort the rooms radiated staff at all levels were most courteous and kind. An important attitude to have as residents get older. I have decided after a busy career in aviation to spend my remaining years to reside here.
Wow what a wonderful description of the amazing care home we have being an Oasis in the desert. It is an absolute pleasure to support you and so incredibly happy you have decided to live with us and spend time now relaxing after such a busy career. We certainly will pass your kind comments on to the staffing team . Best wishes Cara (Village Manager)
Mum loved the gardens which I was able to wheel her around when visiting; would be nice if that could happen with the help of the carers but understand resources and time likely at a premium.
Mum had a really nice room with a good view and the lovely staff were attentive, good humoured and caring. Have noticed other reviews and have to say we ALSO have referred to it as Richmond Hotel - it really has that feel!
Thank you so much for your kind words, it is lovely to hear how well your Mun settled and to recognise all the activities and events we offer here, it has been an absolute pleasure supporting your Mum and really hope to welcome her back again soon. Your amazing comments will be passed on to the whole team. Best of wishes Cara
Both of my parents suffered from dementia and spent the last years of their lives in Mandarin. Dementia is a complex and challenging condition, but together they worked with me to understand them both and to support them to the highest standard. I genuinely felt the carers treated them both like a member of their own families and both of my parents just adored the carers. Sufferers of dementia are included in the life of the home and invited to all events, they are supported in being accepted by the carers. The carers at Richmond Village go above and beyond for the residents and for their families. I cannot thank them enough.
Wow, such lovely words, thank you so much for taking the time to write this, it means so much to be able to pass on your comments to the whole team. It was an absolute pleasure to support both your parents; they were very much part of the family and are very much missed by us all. Thank you again. Your kind words will be passed on to the whole team. Best wishes, Cara (Village Manager)
As a restbite place I would totally recommend this care home.
Thank you so much for your kind words, this is so lovely to hear and we will certainly pass onto all the team, I am so glad we can offer respite at a time that allows rest and recuperation to build up independence and confidence. Thank you again, Best of wishes Cara (Village Manager)
Again an excellent home, meeting old and new staff. They are always so helpful, polite, friendly and nothing is too much trouble. Help you if you want but they will let you try. From front of house the restaurant and kitchen, whole behind the scenes all work together to make ones stay excellent. This place has cracked the nut for retirement, independent life with care if needed. Beautiful grounds, activities if you wish but also you can have your solitude. The team are excellent which reflects in the leader- well done thank you.
Wow what a wonderful review with such kind words, this is so lovely to hear and fantastic to feedback to the amazing staff team we have, thank you for taking the time to write these lovely comments - we can not wait to share this. Kindest of regards Cara (Village Manager)
From the day she arrived, she was welcomed like one of the family. Her care has been amazing with all staff aware of her needs and likes Mum has got involved in many of the activities and enjoys the social side of Richmond events. Although Mum is now mobile and able to care for herself now and thought she would return home, she has made the decision to stay at Richmond Cheltenham and continue enjoying everything on offer.
Thank you so much for your kind words, to hear how well your Mum settled and to know she wishes to stay is such a credit to the whole team that the rehabilitation was key and to live an independent active lifestyle. Thank you again this certainly will be passed onto to all. Best wishes Cara (Village Manager)
Few homes come near to providing a 'package of care' comparable to Richmond Cheltenham. A tranquil wood setting, designed and decorated which is a delight to the senses.
Thank you so much for the kind words you have written, to be able to share such positive experiences with all our community and staff really supports the vibrant atmosphere here at Cheltenham. Kindest Regards
My Dad was admitted for a 3 week respite following a really bad fall at end of November 24. He was in a bad state and really needed nursing to pull him through. From the moment he entered his room he started receiving love and care from the staff. As the time went by it was obvious that Richmond Villages was the best place for him on a permanent basis. He has completely settled in and has regained much of his independence. He enjoys the carers attention and he has built very good relationships with a number of them. He takes part in a number of activities and particularly likes his fitness sessions! His family often visit him and we all enjoy talking with his carers and other residents. Dad obviously misses being in his own home but he recently celebrated his 99th birthday with his children, grandchildren and great grandchildren. The staff were magnificent in helping us with arrangements to utilise the Linwell Lounge and even provided a birthday cake. So thank you one and all!
Thank you so much for this amazing review, it is so fantastic to hear the love and care our staff who go above and beyond deliver is captured here, it means a lot to the team to pass this on. It is a pleasure supporting your Dad and to see his progress and independence grow. Thank you again , Best of wishes Village Manager
I will certainly stay there again when my other hip needs replacement! The whole complex is surrounded by mature gardens, well maintained and like a 5-star hotel!
Thank you so much for your kind words, it was an absolute pleasure to hear you enjoyed your stay and yes please would love for you to return again. We will certainly pass on your kind comments to the staffing team and how fantastic to recognise the excellent gardens our hard working team produce. We look forward to seeing you again soon, Best of wishes.
Richmond village site is a little gem, hidden away in its own small woodland setting. It provides first-class care for a wide range of needs in a safe and caring environment. When visiting it often feels more akin to being in a top hotel setting than a traditional care home.
Thank you so much for a delightful description of Richmond Villages Cheltenham, we are certainly proud of the lovely setting we are in and the outstanding care he amazing staffing team give. We will certainly pass on your comments. Best wishes.
I would highly recommend this care home.
Thank you so much for your kind words, it was a pleasure supporting your Mum - we will certainly pass on your comments to the whole staffing team. Best of wishes. (Village Manager)
My mum moved to Richmond Villages in August 2024. It took a while for her to settle, having been in her previous home for over sixty years. The staff at Richmond Villages were so welcoming and caring which helped so much. Mum joins in with all the activities, of which there is a wide and varied choice, and is making new friends. I cannot praise every member of staff enough for their kindness and thoughtfulness. I have not come across one without a smile on their face and always a lovely greeting when I go to visit. Mum moving to Richmond has put my mind at rest. The cleanliness is outstanding and the meals are wonderful, I have enjoyed a few of them with Mum myself. I cannot recommend Richmond Villages enough.
Thank you so much for your kind words and comments that will mean so much to the team and Village, it is an absolute pleasure welcoming your mum and knowing how well she has settled is a credit to the outstanding care all the community have. Thank you, Village Manager
I can't thank the Richmond Villages team in Cheltenham enough for the way they have welcomed Mum to the dementia ward under very sudden and difficult circumstances. All involved have taken over Mum's care beautifully having been equally well looked after by the Richmond Villages, Painswick team. A credit to the management and staffing of both facilities. I know I can speak on behalf of my whole family when I say an enormous thank you for helping us take care of Mum since my Fathers's unfortunate passing three years ago.
Thank you so much for your kind words, we will certainly pass this on to the whole team, it is so lovely having Mum with us, and enjoy seeing you all. Best of wishes (Village Manager).
environment. Great care always excellent cleanliness and food which I have tried in the downstairs
restaurant for special occasions which has been enjoyed by all the family. Staff have always stepped in and supported us with so many of their needs which always gives me piece of mind.
Thank you so much for your kind words, we certainly will pass on all your comments to the amazing team. It is absolutely wonderful your parents have enjoyed the care and attention they so deserve. Best of wishes Village Manager and Team Cheltenham.
The food looks amazing too for the residents and the downstairs restaurant is great for residents and friends too. Overall it’s a fantastic place to live in beautiful grounds and well kept gardens.
Thank you for such kind words, we will certainly pass on your acknowledgement to all of the team. It is fantastic the hard work of staff is seen and how well our brilliant facilities are looked after. Thank you again - Best wishes, Village Manager
My wife who has dementia spent two weeks at Richmond Villages Cheltenham, convalescing after knee replacement surgery. Everyone involved, from the cleaning and catering staff to the ward nurses and managers, was attentive and empathetic to all her needs. Her condition got temporarily worse after the operation but this was managed in a most caring environment to the highest standards. The short convalescence was crucial in her recovery from the surgery and the care team at Richmond Villages ensured that the outcome has been very successful. I cannot thank them enough for the outstanding holistic care provided during her stay.
Thank you so much for your kind words and details about the recovery of your wife, it was an absolute pleasure to have your wife stay with us and we would love to welcome you both back again in the future, perhaps to attend our events or have a lovely meal. We will certainly pass on your amazing review to the team and thank you again for your time in completing this. Best wishes.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 May 2023- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 26 June 2026Residential, nursing and dementia care beds available with ensuite facilities.
News (7) & Events (0)
- Posted: Friday 15 May 2026Whether you're looking for short-term care for a friend or family member, or even a break for yourself, or if you're considering longer-term care but wish to trial a potentially...
- Posted: Thursday 07 May 2026A retirement village in Cheltenham recently hosted a special hands-on photography workshop for its residents, welcoming award-winning photographer, Lee Hawley, at its beautiful grounds for an afternoon of creativity and...
- Posted: Monday 13 Apr 2026A retirement village in Cheltenham has marked National Sibling Day [10th April 2026] by sharing the remarkable story of the unbreakable bond of two beloved residents - twin brothers Colin...
There are no upcoming events for Richmond Villages Cheltenham.
Awards / Recognitions (7)
- Recipient: Richmond Villages CheltenhamDate: Tuesday 23 Sep 2025
- Recipient: Richmond VillagesDate: Friday 31 Jan 2025
- Recipient: Richmond Villages CheltenhamDate: Friday 17 Nov 2023
Meet the Team (5)
Cara has over 20 years of experience within the Care Sector, from supporting individuals with learning and physical disabilities to dementia and end-of-life care. She studied at the University of Chester and holds a degree-level qualification in Counselling with a focused approach to individual health and well-being. Cara has also studied in various roles in the Health and Social Care Sector, gaining mandatory social care qualifications and managerial qualifications throughout my career.
Cara is focused on bringing person-centred care and activities into the care home, ensuring independence skills are continued and developed.
In her spare time, she enjoys spending time with her family. Her husband and two children keep Cara busy, from being the taxi driver to all the after-school activities such as The Scouts, Drama classes, Ju-Jitsu and Badminton, as well as going to school plays and dance recitals.
Zoe has worked in Restaurants and Hotels for 20 years, in the UK, America and Australia. While she was raising her two daughters, she made a move to work in education in a role which allowed her to work with students who had special education needs. Focusing on behavioural needs in secondary school students.
In July 2022, Zoe returned to Hospitality as Richmond Village's head of Hospitality in Richmond Village's Cheltenham.
Julia qualified as a nurse many moons ago and has had a career in and around the NHS and private healthcare for over 30 years, including leading an innovative development of NHS data to support quality improvement. Julia has worked for Richmond Villages for the last 5 years and thoroughly enjoys going back to her roots and supporting people to live as independently as possible and to be cared for like a family member.
As Head of Activities and Spa at Richmond Village Cheltenham, Glenda is passionate about creating a vibrant and enriching environment for our residents. With a deep understanding of the unique needs of older adults.
She plans, organises, and leads a variety of engaging activities from fitness classes and social gatherings to cultural events, aimed at promoting physical, mental, and emotional well-being.
Additionally, Glenda oversees the Spa services, ensuring that residents enjoy a space dedicated to relaxation, rejuvenation, and self-care.
Her goal is to foster a sense of community, well – being, and connection, helping each resident live their life to the fullest in a safe and supportive environment.
Sandra joined Richmond Villages Cheltenham as a senior village adviser in 2026.
Frequently Asked Questions about Richmond Villages Cheltenham
What types of Care is Richmond Villages Cheltenham registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Richmond Villages Cheltenham have?
There are 60 Single Rooms.
What are the Facilities & Services at Richmond Villages Cheltenham?
Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Richmond Villages Cheltenham to the centre of Cheltenham?
2.3 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Villages Cheltenham to verify any information. View our terms and conditions. Richmond Villages Cheltenham has an Enhanced Service - more info.