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- Poets Mews Care Home - Avery Healthcare







A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.
The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided...
Care Provided by Poets Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Poets Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Poets Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Julie Bees(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Open 24 hours, no set visiting times.
Parking
- Free off street parking available
Poets Mews Care Home - Avery Healthcare Reviews (65)
Poets Mews Care Home - Avery Healthcare has a Review Score of 9.7 (9.722) out of 10, based on 27 reviews in the last 2 years.
Over all time Poets Mews Care Home - Avery Healthcare has 65 reviews.
Poets Mews is a truly lovely care home. We were really impressed from the first time we looked around. Mum is well looked after by the friendly, attentive staff. It's a huge help to us to know she is happy in this safe and calm environment. The home puts on lots of entertainment and activities for the residents. A really great place!
Thank you for taking the time to leave us such a positive review. It will be shared with the whole staff team who will all really appreciate your feedback.
We were so lucky to have mum stay for 2 weeks respite and from our initial show round until the day she came home we had first class service. Every member of staff (reception, admin, carers, kitchen, house keeping, activities & entertainment) treated mum with care, respect and dignity making her stay easy for us. We knew she was in exceptional hands so did not worry about her.
We also were treated the same on every visit, nothing was too much trouble and visiting was made easy for us.
The facilities are first class and mum felt like she was on holiday in a 5* hotel. So many spaces to break out into on a visit with refreshments always available. The rooms are bright and spacious with plenty of room for personal belongings to make it feel like home.
Daily activities kept mum busy and entertained. Lovely gardens too.
This is an exceptional home and would be my first choice
Thank you so much for writing us such a wonderful review, it is so lovely to receive this and to be able to share it with our amazing staff team. It was a pleasure to support your Mum throughout her stay with us. Thank you again for your kind words.
Needed to place mother in law in Poets Mews for 2 weeks respite care. From the initial call, having a walk round of the home right through to settling her in, I cannot praise the staff highly enough. Nothing was too much trouble. The home is clean, tidy and as good as any 5 star hotel I've stayed in.
However, the best part of the whole process was the staff. They treated her, and us, with dignity, kindness and above all caring. Thank you so much for looking after her.
Thank you so much for such a wonderful review. I will share this with the staff team. It was a pleasure supporting your mother in law.
Everything just excellent.
Dear Jill, thank you so much for taking the time to complete such a positive review for us. It was a pleasure to have you staying with us at Poets Mews. We hope to see you again soon. Your feedback will be shared with the staff team.
Mum has been at Poets Mews for a few months now. When she arrived she was very reluctant to be there. Since then she has, unfortunately, had several stays in hospital. I cannot fault the staff for their attentiveness and care in getting Mum the help she needed every time she needed to go into hospital. Absolutely fantastic and made us, her family, feel so reassured knowing that she was in the best hands possible. Thank you. Now that Mum is back in the care home, she is much happier and knows herself that it is the best place for her to be. She is fond of several of the staff, gets involved in as many of the great activities as she can, loves having her hair done by the hairdresser and enjoys going up to the cinema to see a film. She has made a few friends as well. Us as a family also feel very welcome when we visit. The staff are friendly, helpful and professional.
Thank you for your lovely feedback which we will share with the staff team. We are very happy to see Mum making friends and enjoying life at Poets Mews.
Mum has thrived since being at Poet's Muse, she is calm , content and happy due to the wonderful care, food, activities, cleanliness and maintenance of her room and surroundings. She loves having her hair done every week. All the relatives are made to feel so welcome day or night and we have been made to feel part of her new family. Grandchildren and great grandchildren love visiting ' Nana's Hotel' and it really is, with an abundance of additional extras. They think of every little detail to make residents and relatives feel wanted and special. Thank you all so much, we can truly relax when we aren't with Mum
Thank you so much for taking the time to leave us such a wonderful review. Your feedback and kind words will be shared with the whole team, who will really appreciate the positive feedback you have given.
After initially enjoying his stay in the residential wing he's now in the nursing section after a long stay in hospital. The improvement in his health after that hospital stay has been great and is down to the wonderful nursing team in that area.
We've found the management team, nursing team and all the staff so professional, kind, approachable and caring.
We wouldn't hesitate to recommend Poets Mews to anyone, be it for residential, respite, nursing or dementia care.
Keep up the great work team PM. 10/10 from us!
Thank you so much for taking the time to write such a wonderful review for us. I will share your comments with the whole team and I know they will really appreciate your kind words.
We always feel welcome and part of mum's experience.
Issues that I would like improved :
*more one to one talking and walking with mum, residents should have at least 45 mins a day when staff talk with them and walk them around to keep them mobile
*when there is an activity- remembering to get mum to it,
*more care on personal hygiene ( teeth brushing and nail cleaning in particular),
*more active watching of TV. The Lounge TV is often on pause when I visit and it should be that someone ensures that there is always something on in the TV room.
Thank you for your lovely comments and for your feedback. We have now purchased an additional TV for the main lounge and the previous TV, which is also an activity table, has now been set up as the activity table for permanent use as that.
From reception to personal care, senior nursing staff to management and a special mention to Jude in entertainment. You are all amazing.
Thank you so much for your lovely comments. I will share these with the whole staff team. It's our pleasure to support your Dad.
My father was lucky enough to move into Poets Mews in Sept 2025 after a fairly long illness. During the 3 months of his stay until he sadly passed away, his care was second to none. The staff were exemplary and looked after my dad as if they were family. In fact evey single member of staff was utterly professional and also just lovely, caring people who couldn't do enough for Dad, or us, his family. I know that my dad felt extremely at home at Poets Mews, he wanted for nothing, their attention to detail and patience was heartwarming. Towards the end, the team rallied around us and made such a sad time loving and respectful. As a family, we can't thank everyone at Poets Mews enough for their support when my dad passed away recently and for their wonderful continued care of my mom. Thank you, everyone, from the bottom of our hearts.
Thank you so much for your wonderful review. It's our privilege to have been able to care for your Dad, and for us to continue to be able to support and care for your Mum. Your kind and lovely comments have been shared with the whole team.
A big thank you to the team for making my grandmothers stay a happy and memorable one, my family and I will be forever grateful, the management and all the team do a fantastic job! A big thank you to you all!
Thank you so much for leaving us such a wonderful review. This was shared will all of the team.
My mother has positively rallied since joining Poets Mews in April 2025. Staff on Mum's wing are friendly and genuinely liked by my mum. I personally appreciate how attentive staff are to Mum's needs, ensuring she is active in the mornings but can rest when she needs to as well. Very grateful to Poets Mews responding quickly to any medical needs Mum has expressed in her short time there - I would thoughourly recommend Poets Mews to any familities needing peace of mind for the care of older relatives.
Thank you so much for taking the time to write us such a lovely review. I will share your kind words with the team.
All staff very friendly and helpful.
Room and communal areas spotlessly clean.
Food really good, excellent choices.
The summer fayre was entertaining.
Only negative was being woken during the nights by a resident shouting loudly for a nurse.
Thank you so much for taking the time to leave us such a positive, 5 star review. I will share this with the team who will all be very grateful for your feedback.
the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.
Thank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.
Always a lovely relaxed & happy atmosphere.
Thank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!
The building is fantastic with plenty of parking. All area's are beautifully decorated and kept immaculate.
However, the bad points are the food is often served cold, the staff seem unhappy. I asked for my father's medication to be given early evening rather than waking him past 9pm every night.This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.
We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show
Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all...
Very happy with mum's care. She is happy and say everyone is nice.
Thank you for taking the time to leave us such a lovely review. I will share your feedback with the team.
We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.
Thank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.
I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.
Thank you for your lovely comments, we will pass this on to the team.
Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.
Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Poets Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Poets Mews Care Home - Avery Healthcare.
Meet the Team (4)

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Hello, my name is Charlotte, and I have been at Poets Mews since it opened in 2019. I was the sous chef until October 2023. I really enjoyed being the sous chef, but felt I needed a change, and when the opportunity came up, I joined the customer service team. I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.
They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.
Frequently Asked Questions about Poets Mews Care Home - Avery Healthcare
What types of Care is Poets Mews Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Poets Mews Care Home - Avery Healthcare have?
There are 80 Single Rooms.
What are the Facilities & Services at Poets Mews Care Home - Avery Healthcare?
Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Poets Mews Care Home - Avery Healthcare to the centre of Clevedon?
0.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poets Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Poets Mews Care Home - Avery Healthcare has an Enhanced Service -more info.