Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon BS21 6DY
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9.3 54 Reviews
  • Poets Mews Care Home - Avery Healthcare, Clevedon
A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.

The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided at the North Somerset care home.

Poets Mews Care Home has earned a regional reputation for excellence following the successful community-focused formula akin to the sister homes in Bristol and Weston-Super-Mare. Adopting an individual life story approach to dementia care has been a cornerstone of the home's success, providing in-depth insights into operational ethos.

Maintaining balance and promoting a healthy level of well-being is a strong focus. The robust outreach ethos ensures active engagement with the broader local community, with residents frequently seen exploring the Clevedon area and landmarks in beautiful North Somerset. The home features a hair salon, therapy suite, cinema room, café and library.

Local schools, clubs, and societies are warmly welcomed at Poets Mews Care Home. This practice has firmly positioned Avery's other homes at the heart of their communities, earning Avery Health Investor Residential Care Provider of the Year 2020.

To learn more about Poets Mews Clevedon, you can contact the team or schedule a visit. The Facebook page also provides details of all the latest things going on.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1530
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1580
  • RESPITE Self-Funded Residential Dementia Care: from £1690

These prices are only a guideline, please contact Poets Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Julie Bees (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Open 24 hours, no set visiting times.

Parking

  • Free off street parking available

Poets Mews Care Home - Avery Healthcare Reviews (54)

9.3

Poets Mews Care Home - Avery Healthcare has a Review Score of 9.3 (9.317) out of 10, based on 29 reviews in the last 2 years.
Over all time Poets Mews Care Home - Avery Healthcare has 54 reviews.

Overall Experience
  • 35
  • 10
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  • 2
Date Published
  • 54
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Reviewer Connection to Poets Mews Care Home - Avery Healthcare
  • 23
  • 11
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Total of 54, showing 1-20
Review from C S (Respite Resident) assisted by family/friend published on 18 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very warm welcome on arrival.
All staff very friendly and helpful.
Room and communal areas spotlessly clean.
Food really good, excellent choices.
The summer fayre was entertaining.
Only negative was being woken during the nights by a resident shouting loudly for a nurse.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a positive, 5 star review. I will share this with the team who will all be very grateful for your feedback.

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Review from L L (Daughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mum had a 2 week respite stay following surgery. The staff were very welcoming, attentive and caring from
the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser
was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.

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Review from K F (Granddaughter of Resident) published on 18 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
Friendly, caring staff delivering great person centred care . Gran says that she feels spoilt here & everyone looks after her. Menu is varied & food always looks appetising.
Always a lovely relaxed & happy atmosphere.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!

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Review from Joe P (Son of Resident) published on 5 August 2025 Submitted via Website • Report
Overall Experience 3.0 out of 5
The building is fantastic with plenty of parking. All area's are beautifully decorated and kept immaculate.


However, the bad points are the food is often served cold, the staff seem unhappy. I asked for my father's medication to be given early evening rather than waking him past 9pm every night.

This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.
We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all feedback seriously as part of our ongoing commitment to quality improvement. While we're disappointed to learn that certain aspects of your experience did not meet your expectations, we appreciate you highlighting these areas, as it helps inform our continued efforts to support both residents and families.If you would like to discuss any of your concerns in more detail, please don't hesitate to get in touch directly.We wish your father and your family all the very best for the future.

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Review from S W (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with mum's care. She is happy and say everyone is nice.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review. I will share your feedback with the team.

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Review from A T (Niece of Resident) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie
had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.

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Review from J F (Resident) published on 13 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments, we will pass this on to the team.

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Review from M B (Son of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.

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Review from S M (Daughter of Resident) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Every member of staff are friendly, supportive, patient, professional and always have time for the residents and their family. The whole team no matter what their job are involved in making my dear mum as comfortable, happy and well cared for at all times night and day. We could not ask for more from
any care home. Thank you from our hearts to everyone.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful feedback, I will share it with the team, who really value positive feedback.

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Review from R A (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Poets Mews Care Home is very light and open, kept very clean and staff are very friendly and approachable. Management are contactable and communicate through online meetings and email. Residents are treated with kindness and respect and their room spaces are respected, with knocks before entering. Mum
seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, we really appreciate you taking the time to leave your feedback.

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Review from R B (Son of Resident) published on 5 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fab care home the staff are super and always smiling.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review and positive feedback. We appreciate you taking the time to submit your review.

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Review from J B (Granddaughter of Resident) published on 25 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely home, warm and welcoming, reception staff are very attentive and management are always available when wanting to talk with them, all staff are friendly and caring and I couldn't ask for anything better for my gran, she is always well presented and happy!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to write us such a lovely review. We will be sure to share this with our team.

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Review from S G (Daughter of Resident) published on 13 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see
it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a positive review for our staff and home. We really appreciate your feedback which has been shared with the team.

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Review from B S (Respite Resident) published on 6 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the second time I have been to Poets Mews for a week's respite and I must say If I had to go to a care home this is the one I would definitely consider. All the staff are so kind, nothing is too much trouble. The foreign staff were especially helpful. Having a facility for hot drinks at any
time is a bonus. Thank you all.
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Review from Dorothy W (Resident) published on 18 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Find staff very supportive and kind to all my needs. The food is very good. The activities are also very good and varied, staff very good.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review of your stay with us. I will share your feedback with the team who will really appreciate it. We look forward to seeing you again soon.

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Review from S D (Son of Resident) assisted by family/friend published on 9 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A huge thank you to the staff at Poets Mews who made our family celebrations with Mum on her 93rd Birthday such a special day.
It was her first Birthday at Poets Mews after moving in a couple of months ago. Where she has settled in very well and is enjoying all that Poets Mews offers. We as a family
are so happy with the care so far, that Mum has received since becoming a part of the community at Poets Mews!
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to complete this lovely review for us. It's a privilege and a joy to support your Mum, she's settled in so well to the Poets Mews family.

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Review from Cheryl A (Daughter of Resident) published on 22 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very happy with Poets Mews as is my father. The staff are always helpful and cheerful and nothing is too much trouble. It was my father's 90th birthday this month and the staff made it a very special day for him to enjoy. A lovely cake was made and shared. We find all aspects of Poets Mews excellent
and would recommend to others.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave such a wonderful review.

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Review from Kate C (Daughter of Resident) published on 19 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has settled very well into Poets Mews.
The facilities are excellent, clean and in particular the staff at all levels are kind, friendly and inclusive. I always get a big welcome, and Dad is very obviously well looked after and above all safe.
Minor points would be some more activities for men
- most of the male residents are engineers it seems - and they would enjoy a model construction/building club? Maybe better communication re health please.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely review, and your suggestion. We will be looking into your suggestion and will have news about this very soon.

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Review from L C (Daughter of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Exceptional service by everyone at Poets Mews, from reception, carers, food, cleaning and activities. Mum is really happy there. Nothing is too much trouble for them. They show genuine affection and really care. Everyone I see there greets you and spends time, keeping us informed how she is doing.
We
could not ask for more.
Thank you all.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Hi, thank you so much for taking the time to leave such positive feedback. We really appreciate your kind words.

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Review from N J (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-run, clean and tidy home with caring and helpful staff.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a lovely review. Your comments are very much appreciated by all of us.

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Current Review Score: 9.3 (9.317)

Overview of Review Score

The Review Score of 9.3 (9.317) out of 10 for Poets Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 29 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.317 for Poets Mews Care Home - Avery Healthcare is calculated as follows: ( (217 Excellents x 5) + (66 Goods x 4) + (24 Satisfactorys x 3) + (17 Poors x 2) + (17 Very Poors x 1) ) ÷ 341 Ratings = 4.317
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Poets Mews Care Home - Avery Healthcare is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Jemma

Jemma Smith

Job Title: Deputy Manager Joined: 2022

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

Rafal

Rafal Pietrzyk

Job Title: Head Chef Joined: 2021

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Paul

Paul Springett

Job Title: Maintenance Joined: 2021

Hi, My name is Paul and I have been the Maintenance Man at Poets Mews Care Home in Clevedon since February 2021. My job involves various day-to-day activities, including general upkeep of the home, liaising with contractors on site and health and safety of the home. I also enjoy transporting residents out to activities on our minibus.

Charlotte

Charlotte Henley-Smith

Job Title: Customer Service Advisor Joined: 2019

Hello my name is Charlotte, I have been at Poets Mews for 4 years I was the sous chef until October 2023. I really enjoyed being the sous chef but felt I needed a change and when the opportunity came up I joined the customer service team, I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Rachel

Rachel McDowall

Job Title: Senior Care Assistant Joined: 2022

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.


They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.

Frequently Asked Questions about Poets Mews Care Home - Avery Healthcare

What types of Care is Poets Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment & Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Poets Mews Care Home - Avery Healthcare have?

There are 80 Single Rooms.

What are the Facilities & Services at Poets Mews Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Poets Mews Care Home - Avery Healthcare to the centre of Clevedon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poets Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Poets Mews Care Home - Avery Healthcare has an Enhanced Service - more info.