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Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon, North Somerset BS21 6DY
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Poets Mews Care Home - Avery Healthcare, Clevedon
Poets Mews Care Home - Avery Healthcare, Clevedon
Poets Mews Care Home - Avery Healthcare, Clevedon

A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.

The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided...  

Care Provided by Poets Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,650From £1,750
Nursing CareFrom £1,700N/A

Contact Poets Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Julie Bees(General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Single Rooms with ensuite Wet Room (80)

Visiting

  • Open 24 hours, no set visiting times.

Parking

  • Free off street parking available

Poets Mews Care Home - Avery Healthcare Reviews (65)

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9.7

Poets Mews Care Home - Avery Healthcare has a Review Score of 9.7 (9.722) out of 10, based on 27 reviews in the last 2 years. Over all time Poets Mews Care Home - Avery Healthcare has 65 reviews.

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Showing 65 reviews matching selected criteria
Review from James D (Son of Resident) published on 17 July 2026 Submitted via Postal Card
Overall Experience

Poets Mews is a truly lovely care home. We were really impressed from the first time we looked around. Mum is well looked after by the friendly, attentive staff. It's a huge help to us to know she is happy in this safe and calm environment. The home puts on lots of entertainment and activities for the residents. A really great place!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a positive review. It will be shared with the whole staff team who will all really appreciate your feedback.

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Review from K H (Daughter of Resident) published on 15 July 2026 Submitted via Website
Overall Experience
If you are looking for a care home in North Somerset for your loved one I cannot recommend Poet Mews highly enough.
We were so lucky to have mum stay for 2 weeks respite and from our initial show round until the day she came home we had first class service. Every member of staff (reception, admin, carers, kitchen, house keeping, activities & entertainment) treated mum with care, respect and dignity making her stay easy for us. We knew she was in exceptional hands so did not worry about her.
We also were treated the same on every visit, nothing was too much trouble and visiting was made easy for us.
The facilities are first class and mum felt like she was on holiday in a 5* hotel. So many spaces to break out into on a visit with refreshments always available. The rooms are bright and spacious with plenty of room for personal belongings to make it feel like home.
Daily activities kept mum busy and entertained. Lovely gardens too.

This is an exceptional home and would be my first choice

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for writing us such a wonderful review, it is so lovely to receive this and to be able to share it with our amazing staff team. It was a pleasure to support your Mum throughout her stay with us. Thank you again for your kind words.

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Review from Tim H (Son-in-law of Resident) published on 30 June 2026 Submitted via Website
Overall Experience

Needed to place mother in law in Poets Mews for 2 weeks respite care. From the initial call, having a walk round of the home right through to settling her in, I cannot praise the staff highly enough. Nothing was too much trouble. The home is clean, tidy and as good as any 5 star hotel I've stayed in.

However, the best part of the whole process was the staff. They treated her, and us, with dignity, kindness and above all caring. Thank you so much for looking after her.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for such a wonderful review. I will share this with the staff team. It was a pleasure supporting your mother in law.

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Review from Jill S (Respite Resident) published on 29 May 2026 Submitted via Postal Card
Overall Experience

Everything just excellent.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Dear Jill, thank you so much for taking the time to complete such a positive review for us. It was a pleasure to have you staying with us at Poets Mews. We hope to see you again soon. Your feedback will be shared with the staff team.

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Review from Kate K (Daughter of Resident) published on 6 March 2026 Submitted via Website
Overall Experience

Mum has been at Poets Mews for a few months now. When she arrived she was very reluctant to be there. Since then she has, unfortunately, had several stays in hospital. I cannot fault the staff for their attentiveness and care in getting Mum the help she needed every time she needed to go into hospital. Absolutely fantastic and made us, her family, feel so reassured knowing that she was in the best hands possible. Thank you. Now that Mum is back in the care home, she is much happier and knows herself that it is the best place for her to be. She is fond of several of the staff, gets involved in as many of the great activities as she can, loves having her hair done by the hairdresser and enjoys going up to the cinema to see a film. She has made a few friends as well. Us as a family also feel very welcome when we visit. The staff are friendly, helpful and professional.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely feedback which we will share with the staff team. We are very happy to see Mum making friends and enjoying life at Poets Mews.

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Review from S M (Daughter of Resident) published on 26 February 2026 Submitted via Website
Overall Experience
Joyce has been a resident at Poet's Muse for 14 months.In that time she has been treated with kindness, professionalism, care and fondness by every member of staff in every job role day and night. Everyone plays an integral part in Mum's stay. Her health, wellbeing and stability are assessed daily and appropriate action taken along with discussing and informing us at every step.

Mum has thrived since being at Poet's Muse, she is calm , content and happy due to the wonderful care, food, activities, cleanliness and maintenance of her room and surroundings. She loves having her hair done every week. All the relatives are made to feel so welcome day or night and we have been made to feel part of her new family. Grandchildren and great grandchildren love visiting ' Nana's Hotel' and it really is, with an abundance of additional extras. They think of every little detail to make residents and relatives feel wanted and special. Thank you all so much, we can truly relax when we aren't with Mum

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a wonderful review. Your feedback and kind words will be shared with the whole team, who will really appreciate the positive feedback you have given.

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Review from Mark A (Partner of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
My father in law has been in Poets Mews nearly 3 years.
After initially enjoying his stay in the residential wing he's now in the nursing section after a long stay in hospital. The improvement in his health after that hospital stay has been great and is down to the wonderful nursing team in that area.
We've found the management team, nursing team and all the staff so professional, kind, approachable and caring.
We wouldn't hesitate to recommend Poets Mews to anyone, be it for residential, respite, nursing or dementia care.

Keep up the great work team PM. 10/10 from us!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write such a wonderful review for us. I will share your comments with the whole team and I know they will really appreciate your kind words.

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Review from Cara M (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
The Care our mum receives at Poets Mews is excellent. In particular the range of activities are brilliant. The Food is wonderful and the accommodation is like a hotel.
We always feel welcome and part of mum's experience.
Issues that I would like improved :
*more one to one talking and walking with mum, residents should have at least 45 mins a day when staff talk with them and walk them around to keep them mobile
*when there is an activity- remembering to get mum to it,
*more care on personal hygiene ( teeth brushing and nail cleaning in particular),

*more active watching of TV. The Lounge TV is often on pause when I visit and it should be that someone ensures that there is always something on in the TV room.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments and for your feedback. We have now purchased an additional TV for the main lounge and the previous TV, which is also an activity table, has now been set up as the activity table for permanent use as that.

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Review from J K (Daughter of Resident) published on 20 February 2026 Submitted via Website
Overall Experience
Poets Mews you make a difference and especially when it really counts. Many thanks to Ian who went out of his way today to take Dad to a hospice in Bristol to see his wife on her birthday., and to all the wonderful team that helped make it happen. We can't thank you enough.

From reception to personal care, senior nursing staff to management and a special mention to Jude in entertainment. You are all amazing.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your lovely comments. I will share these with the whole staff team. It's our pleasure to support your Dad.

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Review from Karen B (Daughter of Resident) published on 18 February 2026 Submitted via Postal Card
Overall Experience

My father was lucky enough to move into Poets Mews in Sept 2025 after a fairly long illness. During the 3 months of his stay until he sadly passed away, his care was second to none. The staff were exemplary and looked after my dad as if they were family. In fact evey single member of staff was utterly professional and also just lovely, caring people who couldn't do enough for Dad, or us, his family. I know that my dad felt extremely at home at Poets Mews, he wanted for nothing, their attention to detail and patience was heartwarming. Towards the end, the team rallied around us and made such a sad time loving and respectful. As a family, we can't thank everyone at Poets Mews enough for their support when my dad passed away recently and for their wonderful continued care of my mom. Thank you, everyone, from the bottom of our hearts.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review. It's our privilege to have been able to care for your Dad, and for us to continue to be able to support and care for your Mum. Your kind and lovely comments have been shared with the whole team.

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Review from L B (Granddaughter of Resident) published on 29 December 2025 Submitted via Website
Overall Experience
I don't know where or how to start, my grandmother came to poets mews a year and 3 months ago and she had a fabulous time, lots of happy memories from trips to the garden centre to enjoying having her hair done in the hair salon at Poets Mews too puzzles and family meals and more, she enjoyed the food and loved the staff, she had a sense of humour and this went down really well with others, sadly she passed away in November and the staff as always were amazing ensuring she wasn't in pain and that she was comfortable, to delivering food to the family who were taking it in turns to stay with her, the home is purpose built and has everything you could ever wish for!

A big thank you to the team for making my grandmothers stay a happy and memorable one, my family and I will be forever grateful, the management and all the team do a fantastic job! A big thank you to you all!

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for leaving us such a wonderful review. This was shared will all of the team.

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Review from G B (Son of Resident) published on 21 October 2025 Submitted via Postal Card
Overall Experience

My mother has positively rallied since joining Poets Mews in April 2025. Staff on Mum's wing are friendly and genuinely liked by my mum. I personally appreciate how attentive staff are to Mum's needs, ensuring she is active in the mornings but can rest when she needs to as well. Very grateful to Poets Mews responding quickly to any medical needs Mum has expressed in her short time there - I would thoughourly recommend Poets Mews to any familities needing peace of mind for the care of older relatives.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to write us such a lovely review. I will share your kind words with the team.

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Review from C S (Respite Resident) published on 18 September 2025 Submitted via Postal Card
Overall Experience
Very warm welcome on arrival.
All staff very friendly and helpful.
Room and communal areas spotlessly clean.
Food really good, excellent choices.
The summer fayre was entertaining.

Only negative was being woken during the nights by a resident shouting loudly for a nurse.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a positive, 5 star review. I will share this with the team who will all be very grateful for your feedback.

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Review from L L (Daughter of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
My mum had a 2 week respite stay following surgery. The staff were very welcoming, attentive and caring from

the start. The bedroom was lovely, the garden was beautiful and all the facilities were very well kept and clean. Overall the food was good but some days were better than others. The hairdresser was lovely and my mum enjoyed watching a film in the cinema room. The only negative is there was a very noisy resident on my mums floor who was shouting at night, this only happened once or twice. My mum would definitely stay here again as her overall experience was very positive. The stay helped her recuperate and improve in readiness to go home.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for taking the time to leave us such a lovely review, it's very much appreciated and will be shared with the team.

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Review from K F (Granddaughter of Resident) published on 18 August 2025 Submitted via Website
Overall Experience
Friendly, caring staff delivering great person centred care . Gran says that she feels spoilt here & everyone looks after her. Menu is varied & food always looks appetising.

Always a lovely relaxed & happy atmosphere.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your lovely comments which I will pass on to the team. We are very happy that your Gran feels spoilt, that's exactly how she should feel!

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Review from Joe P (Son of Resident) published on 5 August 2025 Submitted via Website
Overall Experience

The building is fantastic with plenty of parking. All area's are beautifully decorated and kept immaculate.

However, the bad points are the food is often served cold, the staff seem unhappy. I asked for my father's medication to be given early evening rather than waking him past 9pm every night.
This took 3 requests before it was actioned.
My father was often left alone in his room and as he was confused about how to work the TV was left sitting staring at the walls. I asked if staff could turn the tv or dvd on and was left feeling I'd asked for too much.
Lastly my dad had a fall & taken to hospital where it transpired he'd had a urinal infection which caused dizziness. The staff told us before he was allowed back he'd need an assessment.

We were not contacted by the staff but eventually my mum found out that they had done the assessment and he'd need nursing care & he'd have to find a new nursing home as they were full. This bombshell dropped on a frail 87 yr old lady. Poor show

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to share your feedback. We're pleased to hear your positive comments about our building, dcor, and facilities, and that you found the environment well-maintained and welcoming.We always aim to provide the highest standard of care and communication, and we take all...  

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Review from S W (Daughter of Resident) published on 19 June 2025 Submitted via Postal Card
Overall Experience

Very happy with mum's care. She is happy and say everyone is nice.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to leave us such a lovely review. I will share your feedback with the team.

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Review from A T (Niece of Resident) published on 26 March 2025 Submitted via Postal Card
Overall Experience

We visited our auntie yesterday and what a beautiful place. Very friendly and helpful staff, bright and cheery and it felt so welcoming. Our auntie's room was lovely, everything was clean and everywhere we went was spotless. All the residents we met seemed very happy and very well cared for. Our auntie had a short stay (10 days) and she seemed very settled and comfortable. A wonderful place, thank you for looking after her so well.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you so much for your wonderful review, we really appreciate your feedback which has been shared with the team.

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Review from J F (Resident / Service User) published on 13 March 2025 Submitted via Postal Card
Overall Experience

I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for your lovely comments, we will pass this on to the team.

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Review from M B (Son of Resident) published on 10 March 2025 Submitted via Postal Card
Overall Experience

Mother has been at care home for a few months now. We have found Poets to be well run, friendly and clean. Mother is well looked after with plenty of interaction with carers/staff with good activities going on to break up the day. Overall Poets is like a hotel with a warm welcome always given.

Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare

Thank you for taking the time to complete a review. Your lovely comments will be shared with the team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 08 December 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (8) & Events (0)

News
  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 20 Mar 2025

    Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...

  • 11 Feb 2025

    On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...

Upcoming Events

There are no upcoming events for Poets Mews Care Home - Avery Healthcare.

Awards / Recognitions (12)

Accreditations

There are no accreditations posted yet for Poets Mews Care Home - Avery Healthcare.

Meet the Team (4)

Jemma Smith
Jemma SmithJob Title:Deputy ManagerJoined: 2022

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

Rafal Pietrzyk
Rafal PietrzykJob Title:Head ChefJoined: 2021

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Charlotte Henley-Smith
Charlotte Henley-SmithJob Title:Customer Service AdvisorJoined: 2019

Hello, my name is Charlotte, and I have been at Poets Mews since it opened in 2019. I was the sous chef until October 2023. I really enjoyed being the sous chef, but felt I needed a change, and when the opportunity came up, I joined the customer service team. I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Rachel McDowall
Rachel McDowallJob Title:Senior Care AssistantJoined: 2022

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.

They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.

Frequently Asked Questions about Poets Mews Care Home - Avery Healthcare

What types of Care is Poets Mews Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Poets Mews Care Home - Avery Healthcare have?

There are 80 Single Rooms.

What are the Facilities & Services at Poets Mews Care Home - Avery Healthcare?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Poets Mews Care Home - Avery Healthcare to the centre of Clevedon?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Poets Mews Care Home - Avery Healthcare to verify any information. View our terms and conditions. Poets Mews Care Home - Avery Healthcare has an Enhanced Service -more info.