Poets Mews Care Home - Avery Healthcare

I find the situation very enjoyable the staff are excellent and make you feel you are a person not someone off the street.

Poets Mews Care Home is very light and open, kept very clean and staff are very friendly and approachable. Management are contactable and communicate through online meetings and email. Residents are treated with kindness and respect and their room spaces are respected, with knocks before entering. Mum seems to spend time on her own in her room and we are not sure how much encouragement she receives from staff to be more sociable and involved with daily activities. Overall, we are very pleased with Mum's care.

A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.

This is the second time I have been to Poets Mews for a week's respite and I must say If I had to go to a care home this is the one I would definitely consider. All the staff are so kind, nothing is too much trouble. The foreign staff were especially helpful. Having a facility for hot drinks at any time is a bonus. Thank you all.

Find staff very supportive and kind to all my needs. The food is very good. The activities are also very good and varied, staff very good.

It was her first Birthday at Poets Mews after moving in a couple of months ago. Where she has settled in very well and is enjoying all that Poets Mews offers. We as a family are so happy with the care so far, that Mum has received since becoming a part of the community at Poets Mews!

We are very happy with Poets Mews as is my father. The staff are always helpful and cheerful and nothing is too much trouble. It was my father's 90th birthday this month and the staff made it a very special day for him to enjoy. A lovely cake was made and shared. We find all aspects of Poets Mews excellent and would recommend to others.

Minor points would be some more activities for men - most of the male residents are engineers it seems - and they would enjoy a model construction/building club? Maybe better communication re health please.

Thank you all.

A well-run, clean and tidy home with caring and helpful staff.

Negatives, always a lot of strangers wandering about, my mum's room is not clean, light fitting full of dirt and dead flies, bathroom dirty, corridors smell of urine and are covered up with air fresheners, very understaffed, lack of decent management. Very high fees all considered.

Mum has been here now for six months and has settled in amazingly. The staff have been extremely conscientious and very understanding of Mum's needs. We love to visit her here and are so happy to see her settled and happy. Management is always available with any concern that we have.

After visiting a friend in Poets Mews for just over a year I thought it’s time I’d left a review. As soon as you walk in it feels welcoming. We can sit and have a coffee and cake in the garden or in one of the beautiful lounges. The staff are polite, friendly and attentive. The management and reception team are always helpful and welcoming. The home is clean and tidy and their bedroom is always the same. The range of activities they have to offer covers many interests and have even joined in myself sometimes! My friend always compliments the food and the dining room always looks well presented.

Dad says he is happy and very well cared for.

My husband has been on the memory floor for a few months now. I know he is safe and well cared for. The food he keeps telling me is great. The staff are always smiling and kind to both my husband and me. Even when he is being difficult and believe me he can be difficult, they always try to make things right for him. He enjoys doing some of the things like armchair yoga, and the diffrent music. Along with most dementia people they sometimes say no to doing things even when the staff know it is something they would like. They can't be made to do anything so it's very difficult in those circumstances for the staff as they have to respect that persons wishes. The staff from the from all departments at Poet's Mews deserve a medal for doing a very difficult job which I and my family were no longer able to do for my husband. I visit most days and see how the staff trying to make things fun for residents, ice cream sodas, cheese and pineapple on sticks . Well done to you all.

My mother has been a resident at Poets Mews for some fifteen months. She has dementia. She is totally happy and talks about the wonderful place where she lives. I have absolute confidence in the staff and the quality of the care my mother receives twenty-four-seven. The staff show affection for my mother and encourage her and we are welcomed as if part of the Poets Mews family, which is how we feel.

Finances are the only thing cared about. Be warned.

The sad truth is this is probably not one of the worst homes. However, my nan pays a fortune for what in my view is below basic care.

They need better management and more resources.

My mum stayed in Poets Mews, Memory Floor, from December 2022 until her death in August 2023. Throughout her time there, the staff treated her with kindness and respect. Most importantly, they connected with her and knew what she liked, mostly singing and eating! I popped in at all times of day and often came in to hear her voice echoing down the hall, singing her favourite show tune with the lovely staff. Thanks to the manager and all the team for doing such a great job and making Mum's final months as happy as possible.