Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon BS21 6DY
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9.5 55 Reviews
  • Poets Mews Care Home - Avery Healthcare, Clevedon
A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.

The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided at the North Somerset care home.

Poets Mews Care Home has earned a regional reputation for excellence following the successful community-focused formula akin to the sister homes in Bristol and Weston-Super-Mare. Adopting an individual life story approach to dementia care has been a cornerstone of the home's success, providing in-depth insights into operational ethos.

Maintaining balance and promoting a healthy level of well-being is a strong focus. The robust outreach ethos ensures active engagement with the broader local community, with residents frequently seen exploring the Clevedon area and landmarks in beautiful North Somerset. The home features a hair salon, therapy suite, cinema room, café and library.

Local schools, clubs, and societies are warmly welcomed at Poets Mews Care Home. This practice has firmly positioned Avery's other homes at the heart of their communities, earning Avery Health Investor Residential Care Provider of the Year 2020.

To learn more about Poets Mews Clevedon, you can contact the team or schedule a visit. The Facebook page also provides details of all the latest things going on.
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Care Provided by Poets Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1530
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1700
  • RESPITE Self-Funded Residential Care: from £1580
  • RESPITE Self-Funded Residential Dementia Care: from £1690

These prices are only a guideline, please contact Poets Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Poets Mews Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Poets Mews Care Home - Avery Healthcare to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Person in Charge

  • Julie Bees (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Open 24 hours, no set visiting times.

Parking

  • Free off street parking available

Poets Mews Care Home - Avery Healthcare Reviews (55)

9.5

Poets Mews Care Home - Avery Healthcare has a Review Score of 9.5 (9.514) out of 10, based on 24 reviews in the last 2 years.
Over all time Poets Mews Care Home - Avery Healthcare has 55 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Poets Mews Care Home - Avery Healthcare
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Total of 55, showing 21-40
Review from N J (Son of Resident) published on 15 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
A well-run, clean and tidy home with caring and helpful staff.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave us such a lovely review. Your comments are very much appreciated by all of us.
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Review from A S (Son of Resident) published on 4 December 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
Poets Mews seems to be constantly understaffed and asking for simple things to be done seems very challenging. I have asked for my Mum’s TV to be installed for months and pictures put up but it is a gradual and slow process. If you are in on respite nothing is too much trouble until you become a permanent
resident, staff are constantly running around, great lack of management. A friend of my mum's who is a care home nursing manager has commented to us how badly this home is managed. Managers work 9 till 5, but most have left by 4 pm, they only care about money. Constant agency staff who don't even know who the senior carer is or the duty manager.
Positives, nice decor, warm, food is ok, coffee room.
Negatives, always a lot of strangers wandering about, my mum's room is not clean, light fitting full of dirt and dead flies, bathroom dirty, corridors smell of urine and are covered up with air fresheners, very understaffed, lack of decent management. Very high fees all considered.
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Review from S P (Daughter of Resident) published on 20 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been here now for six months and has settled in amazingly. The staff have been extremely conscientious and very understanding of Mum's needs. We love to visit her here and are so happy to see her settled and happy. Management is always available with any concern that we have.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write such positive feedback regarding your mum's care and experience with Poets Mews. I will share this with all of our staff team.
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Review from C J (Friend of Resident) published on 13 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After visiting a friend in Poets Mews for just over a year I thought it’s time I’d left a review. As soon as you walk in it feels welcoming. We can sit and have a coffee and cake in the garden or in one of the beautiful lounges. The staff are polite, friendly and attentive. The management and reception
team are always helpful and welcoming. The home is clean and tidy and their bedroom is always the same. The range of activities they have to offer covers many interests and have even joined in myself sometimes! My friend always compliments the food and the dining room always looks well presented.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write such a wonderful review. The whole team at Poets Mews really appreciate your feedback.
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Review from Helen G (Daughter of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We moved my dad from hospital to Poets Mews in May. My dad is on the memory floor as he has dementia, he is treated with dignity and respect. He is well cared for and receives great support from the care staff when required. I visit every day, Dad is always showered and wearing clean clothes. The home
is spotlessly clean, Dad's room is always clean and tidy.
Dad says the food is excellent and there is always plenty of it. All the meals I have seen look delicious.
The activities are just right for Dad, as he enjoys the weekly chair yoga as he has always been an active person. He enjoys the art sessions, but his favourite are weekly music sessions, it's a different choir, singer, or musician every week.
I cannot fault the staff at Poets Mews, as it's been a very stressful time, making the difficult decision to move Dad there, as we could no longer manage him at home. The support and care given to myself and my mother has been amazing.
Dad says he is happy and very well cared for.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for your wonderful review. It's a pleasure to support your dad and your family. Your kind words will be shared with our team and mean so much to all of us.
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Review from Helen R (Wife of Resident) published on 23 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been on the memory floor for a few months now. I know he is safe and well cared for. The food he keeps telling me is great. The staff are always smiling and kind to both my husband and me. Even when he is being difficult and believe me he can be difficult, they always try to make things
right for him. He enjoys doing some of the things like armchair yoga, and the diffrent music. Along with most dementia people they sometimes say no to doing things even when the staff know it is something they would like. They can't be made to do anything so it's very difficult in those circumstances for the staff as they have to respect that persons wishes. The staff from the from all departments at Poet's Mews deserve a medal for doing a very difficult job which I and my family were no longer able to do for my husband. I visit most days and see how the staff trying to make things fun for residents, ice cream sodas, cheese and pineapple on sticks . Well done to you all.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to write such a fantastic review for the team at Poets Mews. We love caring for your husband and all of our residents, and your feedback will be a great boost for the…read more
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Review from Brendan C (Son of Resident) published on 19 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Poets Mews for some fifteen months. She has dementia. She is totally happy and talks about the wonderful place where she lives. I have absolute confidence in the staff and the quality of the care my mother receives twenty-four-seven. The staff show affection for my mother
and encourage her and we are welcomed as if part of the Poets Mews family, which is how we feel.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to write such a wonderful review. It's a privilege to care for your mum and for you all to be part of our Poets Mews family.
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Review from Heather C (Daughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Management at this home work on a tick box basis. Never actually checking beneath what the form says. Despite the fact even a small amount of probing would highlight things are far from done correctly or with any compassion.
Her breath recently smelt like excrement. The box was ticked for her teeth
being cleaned!
Since my Mum has been here no one has ever seen management out of their office. Apparently, they walk the home twice a day but have managed to avoid being seen by any of the visitors Mum has.
Staff blatantly lie about things they are caught out on.
Activities are limited and of no value. She recently participated in a yoga session. This is laughable. It's an example of how the truth is twisted. She may have been in the room but she was not participating.
We're trapped. Mum has dementia, is easily upset. What impact of a move?
My advice to anyone considering Poets Mews Clevedon is don't do it in the first place.
Finances are the only thing cared about. Be warned.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
We appreciate your feedback and take your concerns seriously. Our primary goal is to provide compassionate and high-quality care to our residents, and we are deeply sorry to hear about your negative…read more
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Review from Cherie C (Granddaughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I’ll start with the positives. Food is of a reasonable quality. Some members of staff are warm and friendly. Overall though this home seems to do the bare minimum.
I have frequently found my nan's bed covered with excrement, smelling of urine and poorly cleaned. She is always in bed when I turn up.
No effort made to encourage her out.
She is on the dementia floor and I only ever see residents sitting, nothing to stimulate them from what I can see.
My nan often appears to not have had her teeth brushed or hair done.
Last time I was there her sheets had excrement on them but they could not be changed as there were no clean sheets!
My nan is one of the lucky ones who has frequent visitors able to get her out and monitor things so I dread to think what happens if people don’t.
The sad truth is this is probably not one of the worst homes. However, my nan pays a fortune for what in my view is below basic care.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for sharing your feedback with us. We appreciate your kind words about the food and some of our staff members. However, we are truly sorry to hear about the concerns you've raised regarding…read more
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Review from Chloe H (Granddaughter of Resident) published on 18 October 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
My nan has been in Poets Mews care since July 2022. There have been a lot of changes within this time. The majority of the staff on the floor are great people, friendly, attentive when they have time to be, and strike a balance of friendship and care in their interactions. Behind the scenes, however,
I’ve been extremely saddened by the lack of resources, attention to detail, and management of the home.
With almost every visit, I arrive to dirty sheets, and a dirty bathroom and the smell has been enough to sting eyes. This is rectified upon locating staff, but my nan has dementia and is very quiet so does not complain, therefore in the instance we are not visiting, nothing is done. She is rarely clean (dry faeces on her body and clothes) and whilst I appreciate she is regressing due to dementia, there is a severe lack of entertainment/any stimulus meaning she is left in bed all day and depression is the lonely and isolating outcome.
They need better management and more resources.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to share your thoughts and observations regarding your nan's experience. We value your feedback and are grateful for the kind words about our dedicated staff members.
We…read more
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Review from Louise B (Daughter of Resident) published on 21 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum stayed in Poets Mews, Memory Floor, from December 2022 until her death in August 2023. Throughout her time there, the staff treated her with kindness and respect. Most importantly, they connected with her and knew what she liked, mostly singing and eating! I popped in at all times of day and
often came in to hear her voice echoing down the hall, singing her favourite show tune with the lovely staff. Thanks to the manager and all the team for doing such a great job and making Mum's final months as happy as possible.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to leave us such a lovely review. It was a pleasure, and a privilege to look after your mum, she was very much loved, and we all enjoyed her singing.
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Review from W M (Daughter of Resident) published on 15 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was well cared for the entire two weeks of her respite stay. The staff were outstanding in her care and personality always pleasant.
Food was varied and always enjoyed.
Her room was comfortable and well laid out, making it easy and accessible for her as she has very little sight.
The mattress
would be our only complaint, very lumpy. This resulted in a sore, painful back, and I had to order a mattress topper for the second week. Suprised there are not readily available for elderly people when comfort is important.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write such a lovely review for us. Thank you also for your feedback which has been looked into and rectified.
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Review from A H (Granddaughter of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Poets Mews is such a lovely, beautiful care home. Staff are always welcoming and friendly. I know my grandma is happy living at Poets Mews as she is always happy and has always told me the staff treat her well. She always tells me the food is delicious. I would recommend Poets Mews to anyone looking
for a care home in Clevedon.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write us a review. Your comments will be shared with the staff team. Kind regards.
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Review from D C (Grandson of Resident) published on 29 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Excellent staff and good facilities.
More could be done to improve entertainment and stimulation.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for your review. We appreciate your feedback. Residents have a monthly meeting and part of this is to discuss the wellbeing events and activities. We ask for their input to ensure we are…read more
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Review from Louise L (Daughter-in-law of Resident) published on 22 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law has been looked after at Poets Mews for just over 6 months. The building is clean, light and well-kept.
The staff are all friendly and approachable. They are very good with my father-in-law. It is obvious that they know him well with a genuine rapport demonstrated between staff and
residents whenever we visit. We trust the staff to manage my father-in-law's care. Communication is good if we have any queries.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you so much for taking the time to write us a review. Your comments will be shared with the staff team. Kind regards.
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Review from Yvonne P (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All at Poets Mews have been so welcoming and helpful to our mother.
The facilities at Poets are excellent. Standard of food and restaurants are also very good with a balanced and varied diet.
All staff have been very caring, reception, chef, managers, laundry, nursing staff etc. Suggestion would be
for more day trips out to shops or something in the community.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for writing such a lovely review for Poets Mews. It's very important for us to be able to pass positive comments on to the team, it means a lot to us all. Thank you also for your suggestion,…read more
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Review from Kate W (Daughter of Resident) published on 9 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Positive welcome on arrival. Friendly and caring staff. Clean environment, beautiful gardens. First-class setting, making stay both positive and home from home.
Reply from Julie Bees, Manager at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to write such a positive review for us. I will be sharing this with the team.
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Review from W W (Respite Resident) published on 8 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Poets Mews is clean, comfortable and peaceful with a relaxed and cheerful atmosphere. The staff, without exception, are caring and look after residents as if family. There is much laughter, privacy is respected but community activities are well-run.
I am only a temporary resident but would be happy
to stay here long-term if it became necessary.
Reply from Rachel Aran, Marketing Administrator at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home in Clevedon. We are delighted to hear that you have enjoyed your short stay with us as a part of our loving care community. We would be…read more
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Review from Ted C (Son of Resident) published on 25 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were welcomed with a great deal of warmth and care. It was evident that Mum had found a brilliant care home with delightful and professional staff. The facilities are excellent, being spacious, bright and appropriate to a range of needs. I know she is in a good place and will be well looked after.
Thank you.
Reply from Rachel Aran, Marketing Administrator at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to review Poets Mews Care Home in Clevedon. We are delighted to hear how happy you are with the care your mum has received from our dedicated staff team since being a…read more
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Review from S N (Daughter of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 2.0 out of 5
I was reluctant to write another review as I feel that the home has not lived up to our family’s expectations. With numerous managerial changes, the home has fallen short on so many levels, coupled with substantial annual fee increases. However, the tide does seem to be turning and although there are
still lots that need addressing, we have witnessed some positive improvements. The continuity of staff does seem to be a challenge, but there are some fabulous members of staff who go above and beyond their job description. My Mother’s key worker has been instrumental in getting my mother up and out of her wheelchair and keeps the family informed of progress. The Well-being member of staff does a fantastic job given. He is doing the work of what was originally a role for 2/3 people. My Mother’s room is not always cleaned to a high standard, but I can always tell when certain housekeeping staff have cleaned it as it is always spotless. An entry system would improve security.
Reply from Victoria O'Hara, Regional Director at Poets Mews Care Home - Avery Healthcare
Thank you for taking the time to give us your feedback. We are very pleased that you have seen positive changes at Poets Mews. Whilst recruitment in the care home sector is challenging, we continue to…read more
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Current Review Score: 9.5 (9.514)

Overview of Review Score

The Review Score of 9.5 (9.514) out of 10 for Poets Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 24 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.514 for Poets Mews Care Home - Avery Healthcare is calculated as follows: ( (185 Excellents x 5) + (70 Goods x 4) + (17 Satisfactorys x 3) + (7 Poors x 2) + (3 Very Poors x 1) ) ÷ 282 Ratings = 4.514
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Poets Mews Care Home - Avery Healthcare is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (5)

Jemma

Jemma Smith

Job Title: Deputy Manager Joined: 2022

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

Rafal

Rafal Pietrzyk

Job Title: Head Chef Joined: 2021

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Paul

Paul Springett

Job Title: Maintenance Joined: 2021

Hi, My name is Paul and I have been the Maintenance Man at Poets Mews Care Home in Clevedon since February 2021. My job involves various day-to-day activities, including general upkeep of the home, liaising with contractors on site and health and safety of the home. I also enjoy transporting residents out to activities on our minibus.

Charlotte

Charlotte Henley-Smith

Job Title: Customer Service Advisor Joined: 2019

Hello my name is Charlotte, I have been at Poets Mews for 4 years I was the sous chef until October 2023. I really enjoyed being the sous chef but felt I needed a change and when the opportunity came up I joined the customer service team, I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Rachel

Rachel McDowall

Job Title: Senior Care Assistant Joined: 2022

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.


They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.

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