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- Poets Mews Care Home - Avery Healthcare







A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.
The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided...
Care Provided by Poets Mews Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Eating Disorders
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Bariatric Care/Obesity
Facilities
- Own Furniture if required
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Poets Mews Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Poets Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Julie Bees (General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Visiting
- Open 24 hours, no set visiting times.
Parking
- Free off street parking available
Poets Mews Care Home - Avery Healthcare Reviews (62)
Poets Mews Care Home - Avery Healthcare has a Review Score of 9.7 (9.713) out of 10, based on 24 reviews in the last 2 years.
Over all time Poets Mews Care Home - Avery Healthcare has 62 reviews.
A smiley and friendly receptionist greets us on arrival, excellent care staff, they are very caring to all the residents, very clean home. I love following Poets Mews Care Home on social media, seeing the photos of mum enjoying the activities and smiling when I am not visiting her and unable to see it myself. Living in Dorset is especially nice that I can book a meal in the private dining room and have it with mum when we visit. Any little issues are promptly sorted out by the handymen. Mum has settled in and says she is being spoilt and lucky to find a lovely home. This is a first-class care home, thank you and well done.
Thank you so much for taking the time to write such a positive review for our staff and home. We really appreciate your feedback which has been shared with the team.
This is the second time I have been to Poets Mews for a week's respite and I must say If I had to go to a care home this is the one I would definitely consider. All the staff are so kind, nothing is too much trouble. The foreign staff were especially helpful. Having a facility for hot drinks at any time is a bonus. Thank you all.
Find staff very supportive and kind to all my needs. The food is very good. The activities are also very good and varied, staff very good.
Thank you so much for taking the time to leave such a wonderful review of your stay with us. I will share your feedback with the team who will really appreciate it. We look forward to seeing you again soon.
It was her first Birthday at Poets Mews after moving in a couple of months ago. Where she has settled in very well and is enjoying all that Poets Mews offers. We as a family are so happy with the care so far, that Mum has received since becoming a part of the community at Poets Mews!
Thank you so much for taking the time to complete this lovely review for us. It's a privilege and a joy to support your Mum, she's settled in so well to the Poets Mews family.
We are very happy with Poets Mews as is my father. The staff are always helpful and cheerful and nothing is too much trouble. It was my father's 90th birthday this month and the staff made it a very special day for him to enjoy. A lovely cake was made and shared. We find all aspects of Poets Mews excellent and would recommend to others.
Thank you so much for taking the time to leave such a wonderful review.
The facilities are excellent, clean and in particular the staff at all levels are kind, friendly and inclusive. I always get a big welcome, and Dad is very obviously well looked after and above all safe.
Minor points would be some more activities for men - most of the male residents are engineers it seems - and they would enjoy a model construction/building club? Maybe better communication re health please.
Thank you for your lovely review, and your suggestion. We will be looking into your suggestion and will have news about this very soon.
We could not ask for more.
Thank you all.
Hi, thank you so much for taking the time to leave such positive feedback. We really appreciate your kind words.
A well-run, clean and tidy home with caring and helpful staff.
Thank you so much for taking the time to leave us such a lovely review. Your comments are very much appreciated by all of us.
Positives, nice decor, warm, food is ok, coffee room.
Negatives, always a lot of strangers wandering about, my mum's room is not clean, light fitting full of dirt and dead flies, bathroom dirty, corridors smell of urine and are covered up with air fresheners, very understaffed, lack of decent management. Very high fees all considered.
Mum has been here now for six months and has settled in amazingly. The staff have been extremely conscientious and very understanding of Mum's needs. We love to visit her here and are so happy to see her settled and happy. Management is always available with any concern that we have.
Thank you so much for taking the time to write such positive feedback regarding your mum's care and experience with Poets Mews. I will share this with all of our staff team.
After visiting a friend in Poets Mews for just over a year I thought it’s time I’d left a review. As soon as you walk in it feels welcoming. We can sit and have a coffee and cake in the garden or in one of the beautiful lounges. The staff are polite, friendly and attentive. The management and reception team are always helpful and welcoming. The home is clean and tidy and their bedroom is always the same. The range of activities they have to offer covers many interests and have even joined in myself sometimes! My friend always compliments the food and the dining room always looks well presented.
Thank you so much for taking the time to write such a wonderful review. The whole team at Poets Mews really appreciate your feedback.
Dad says the food is excellent and there is always plenty of it. All the meals I have seen look delicious.
The activities are just right for Dad, as he enjoys the weekly chair yoga as he has always been an active person. He enjoys the art sessions, but his favourite are weekly music sessions, it's a different choir, singer, or musician every week.
I cannot fault the staff at Poets Mews, as it's been a very stressful time, making the difficult decision to move Dad there, as we could no longer manage him at home. The support and care given to myself and my mother has been amazing.
Dad says he is happy and very well cared for.
Thank you for your wonderful review. It's a pleasure to support your dad and your family. Your kind words will be shared with our team and mean so much to all of us.
My husband has been on the memory floor for a few months now. I know he is safe and well cared for. The food he keeps telling me is great. The staff are always smiling and kind to both my husband and me. Even when he is being difficult and believe me he can be difficult, they always try to make things right for him. He enjoys doing some of the things like armchair yoga, and the diffrent music. Along with most dementia people they sometimes say no to doing things even when the staff know it is something they would like. They can't be made to do anything so it's very difficult in those circumstances for the staff as they have to respect that persons wishes. The staff from the from all departments at Poet's Mews deserve a medal for doing a very difficult job which I and my family were no longer able to do for my husband. I visit most days and see how the staff trying to make things fun for residents, ice cream sodas, cheese and pineapple on sticks . Well done to you all.
Thank you for taking the time to write such a fantastic review for the team at Poets Mews. We love caring for your husband and all of our residents, and your feedback will be a great boost for the team. We are privileged to be able to care for your husband and see you all as part of the Poets Mews family.
My mother has been a resident at Poets Mews for some fifteen months. She has dementia. She is totally happy and talks about the wonderful place where she lives. I have absolute confidence in the staff and the quality of the care my mother receives twenty-four-seven. The staff show affection for my mother and encourage her and we are welcomed as if part of the Poets Mews family, which is how we feel.
Thank you for taking the time to write such a wonderful review. It's a privilege to care for your mum and for you all to be part of our Poets Mews family.
Her breath recently smelt like excrement. The box was ticked for her teeth being cleaned!
Since my Mum has been here no one has ever seen management out of their office. Apparently, they walk the home twice a day but have managed to avoid being seen by any of the visitors Mum has.
Staff blatantly lie about things they are caught out on.
Activities are limited and of no value. She recently participated in a yoga session. This is laughable. It's an example of how the truth is twisted. She may have been in the room but she was not participating.
We're trapped. Mum has dementia, is easily upset. What impact of a move?
My advice to anyone considering Poets Mews Clevedon is don't do it in the first place.
Finances are the only thing cared about. Be warned.
We appreciate your feedback and take your concerns seriously. Our primary goal is to provide compassionate and high-quality care to our residents, and we are deeply sorry to hear about your negative experience. We are committed to a thorough and compassionate approach to care. We will re-evaluate...
I have frequently found my nan's bed covered with excrement, smelling of urine and poorly cleaned. She is always in bed when I turn up. No effort made to encourage her out.
She is on the dementia floor and I only ever see residents sitting, nothing to stimulate them from what I can see.
My nan often appears to not have had her teeth brushed or hair done.
Last time I was there her sheets had excrement on them but they could not be changed as there were no clean sheets!
My nan is one of the lucky ones who has frequent visitors able to get her out and monitor things so I dread to think what happens if people don’t.
The sad truth is this is probably not one of the worst homes. However, my nan pays a fortune for what in my view is below basic care.
We take these concerns seriously and will be investigating and addressing the...
With almost every visit, I arrive to dirty sheets, and a dirty bathroom and the smell has been enough to sting eyes. This is rectified upon locating staff, but my nan has dementia and is very quiet so does not complain, therefore in the instance we are not visiting, nothing is done. She is rarely clean (dry faeces on her body and clothes) and whilst I appreciate she is regressing due to dementia, there is a severe lack of entertainment/any stimulus meaning she is left in bed all day and depression is the lonely and isolating outcome.
They need better management and more resources.
We are genuinely sorry to hear about the issues you've encountered, such as the cleanliness concerns...
My mum stayed in Poets Mews, Memory Floor, from December 2022 until her death in August 2023. Throughout her time there, the staff treated her with kindness and respect. Most importantly, they connected with her and knew what she liked, mostly singing and eating! I popped in at all times of day and often came in to hear her voice echoing down the hall, singing her favourite show tune with the lovely staff. Thanks to the manager and all the team for doing such a great job and making Mum's final months as happy as possible.
Thank you so much for taking the time to leave us such a lovely review. It was a pleasure, and a privilege to look after your mum, she was very much loved, and we all enjoyed her singing.
Food was varied and always enjoyed.
Her room was comfortable and well laid out, making it easy and accessible for her as she has very little sight.
The mattress would be our only complaint, very lumpy. This resulted in a sore, painful back, and I had to order a mattress topper for the second week. Suprised there are not readily available for elderly people when comfort is important.
Thank you so much for taking the time to write such a lovely review for us. Thank you also for your feedback which has been looked into and rectified.
Poets Mews is such a lovely, beautiful care home. Staff are always welcoming and friendly. I know my grandma is happy living at Poets Mews as she is always happy and has always told me the staff treat her well. She always tells me the food is delicious. I would recommend Poets Mews to anyone looking for a care home in Clevedon.
Thank you so much for taking the time to write us a review. Your comments will be shared with the staff team. Kind regards.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 December 2021Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (8) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Poets Mews Care Home - Avery Healthcare.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Poets Mews Care Home - Avery Healthcare.
Meet the Team (4)

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Hello, my name is Charlotte, and I have been at Poets Mews since it opened in 2019. I was the sous chef until October 2023. I really enjoyed being the sous chef, but felt I needed a change, and when the opportunity came up, I joined the customer service team. I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.
They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.
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