Poets Mews Care Home - Avery Healthcare

2 Cherry Avenue, Clevedon BS21 6DY
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9.7 61 Reviews
  • Poets Mews Care Home - Avery Healthcare, Clevedon
A purpose-built and carefully designed setting, Poets Mews Clevedon delivers personalised residential, respite and dementia care in a welcoming setting based in Somerset. The care home welcomes couples or companions to continue their care journey together.

The care home community exudes vibrancy and compassion, fostering an atmosphere of mutual support that is established and maintained by staff and residents. The meticulous staff selection significantly contributes to the inclusive care provided at the North Somerset care home.

Poets Mews Care Home has earned a regional reputation for excellence following the successful community-focused formula akin to the sister homes in Bristol and Weston-Super-Mare. Adopting an individual life story approach to dementia care has been a cornerstone of the home's success, providing in-depth insights into operational ethos.

Maintaining balance and promoting a healthy level of well-being is a strong focus. The robust outreach ethos ensures active engagement with the broader local community, with residents frequently seen exploring the Clevedon area and landmarks in beautiful North Somerset. The home features a hair salon, therapy suite, cinema room, café and library.

Local schools, clubs, and societies are warmly welcomed at Poets Mews Care Home. This practice has firmly positioned Avery's other homes at the heart of their communities, earning Avery Health Investor Residential Care Provider of the Year 2020.

To learn more about Poets Mews Clevedon, you can contact the team or schedule a visit. The Facebook page also provides details of all the latest things going on.
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Care Provided by Poets Mews Care Home - Avery Healthcare

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1550
  • Self-Funded Residential Dementia Care: from £1650
  • Self-Funded Nursing Care: from £1699
  • RESPITE Self-Funded Residential Care: from £1650
  • RESPITE Self-Funded Residential Dementia Care: from £1750

These prices are only a guideline, please contact Poets Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Contact Poets Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Poets Mews Care Home - Avery Healthcare to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Julie Bees (General Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019
  • Last Refurbishment: 2019
  • Number of floors: 3

Room Information

  • Single Rooms (80)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (80)

Visiting

  • Open 24 hours, no set visiting times.

Parking

  • Free off street parking available

Poets Mews Care Home - Avery Healthcare Reviews (61)

9.7

Poets Mews Care Home - Avery Healthcare has a Review Score of 9.7 (9.679) out of 10, based on 25 reviews in the last 2 years.
Over all time Poets Mews Care Home - Avery Healthcare has 61 reviews.

Overall Experience
  • 40
  • 12
  • 2
  • 5
  • 2
Date Published
  • 61
  • 9
  • 14
  • 25
  • 36
Reviewer Connection to Poets Mews Care Home - Avery Healthcare
  • 27
  • 12
  • 6
  • 5
  • 4
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 61, showing 61-61
Review from Kenneth H (Resident) published on 28 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been here only 3 weeks and am very impressed with my experience so far. I had previously spent 6 years in a residential home and needing care, I moved here on 31 January 2020. The accommodation is a year old and is a very high standard.
The staff are good and very caring.
Reply from Angus Matthew, Senior Marketing Manager at Poets Mews Care Home - Avery HealthcareMany thanks for your feedback. I will pass on your kind words to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Poets Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 25 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 24 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.679 for Poets Mews Care Home - Avery Healthcare is calculated as follows: ( (215 Excellents x 5) + (63 Goods x 4) + (14 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 293 Ratings = 4.679
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Poets Mews Care Home - Avery Healthcare is based on 24 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 24 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Dec 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (12)

Meet the Team (4)

Jemma

Jemma Smith

Job Title: Deputy Manager Joined: 2022

Hi, My name is Jemma and I am the deputy manager here at Poets Mews Care Home. I started here in 2022 as a Night senior carer working my way to team leader and recently stepping into the role of deputy manager.

Rafal

Rafal Pietrzyk

Job Title: Head Chef Joined: 2021

My name is Rafal and I am proud to say I am the Head Chef here at Poets Mews Care Home in Clevedon. I have been working in this sector for 16 years. Nutrition is important as is tempting those with a smaller appetite to eat well. I have a wealth of experience in the kitchen and look forward to bringing my passion and flare for our residents to enjoy.

Charlotte

Charlotte Henley-Smith

Job Title: Customer Service Advisor Joined: 2019

Hello, my name is Charlotte, and I have been at Poets Mews since it opened in 2019. I was the sous chef until October 2023. I really enjoyed being the sous chef, but felt I needed a change, and when the opportunity came up, I joined the customer service team. I love welcoming the residents and their families and getting to spend more time getting to know everyone.

Rachel

Rachel McDowall

Job Title: Senior Care Assistant Joined: 2022

Hello, I’m Rachel a senior care assistant here at Poets Mews Care Home in Clevedon, I first came to Poets Mews as an agency carer for 6 months and really loved all the residents, the staff and the managers. I thought to myself that I never wanted to leave Poets Mews and wanted to become a permanent member of the staff. This is when the manager gave me the role of being a Senior Care Assistant. I love my job as all the residents are so happy and very friendly and really enjoy staying here.


They enjoy all the activities which always puts a smile on my face when I see them all enjoying themselves. It’s lovely to see that we all as a team make a difference to the residents on a day-to-day basis.

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