
Hazel End has a lovely welcoming atmosphere and the facilities and decor are excellent.Rachael B(Daughter of Resident/Service User)

The culture is one of real warmth and dignity, with truly individual care.Marina W(Daughter of Resident/Service User)

All-in-all a very successful visit and we would be happy to use Hazel End again.Karen C(Wife of Resident/Service User)

Hazel End has a lovely welcoming atmosphere and the facilities and decor are excellent.Rachael B(Daughter of Resident/Service User)

The culture is one of real warmth and dignity, with truly individual care.Marina W(Daughter of Resident/Service User)

All-in-all a very successful visit and we would be happy to use Hazel End again.Karen C(Wife of Resident/Service User)

Hazel End is located in the market town of Bishop's Stortford and provides tailored residential and dementia care for up to 66 residents in single rooms with fitted furniture and en suite wet rooms, supporting privacy and dignity.
Hazel End continues to welcome new residents for residential and dementia care, for both shorter and permanent stays.
The home offers impressive facilities, including a coffee area, Sky Bar area, Cinema Room,...
Care Provided by Hazel End Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 66 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Smoking not permitted
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Fees can vary depending on care needs and other factors. Colleagues at Hazel End will be happy to discuss our weekly fees with you and what our fees include.
The price(s) shown are provided by the care home. Contact Hazel End Care Home for full pricing details and T&Cs.
Contact Hazel End Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Anchor
- Voluntary / Not for Profit Owned
Person in charge
- Claire Sparks (Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2019
- Last Refurbishment: 2019
- Number of floors: 3
Room Information
- Single Rooms (66)
- Single Rooms with ensuite Wet Room (66)
Visiting
- Visitors welcome at Hazel End care home.
Parking
- On-site parking including disabled parking provision.
Hazel End Care Home Reviews (85)
Hazel End Care Home has a Review Score of 9.8 (9.765) out of 10, based on 26 reviews in the last 2 years.
Over all time Hazel End Care Home has 85 reviews.
My Uncle stayed at Hazel End for two weeks of respite care in January. The staff instantly made him feel very welcome and were supportive the whole way through. Every time I visited I was also made to feel very welcome, the staff were so pleasant and couldn't do enough for us. My Uncle was encouraged to join in all activities and it was nice to know when I wasn't there lots of things were going on and he had staff to comfort him (also my cousin, in particular, was at ease and could enjoy her holiday knowing her dad was in a safe, friendly place). The facilities at the home are amazing, we liked the sky bar in particular and the tea room was always a nice to place to sit and have a drink and slice of cake or a pastry. My only comment would be that there wasn't a decaf tea option, unfortunately, however, they did advise they would place these on their order. My Uncle will definitely be staying here again when required - and I look forward to the warm environment and possibly a decaf tea!
Thank you for taking this time to share your comments with us. We’re so pleased to hear the friendly, caring support our staff team provide has been recognised. We take great pleasure in advising our team how fabulous their work is. We are also pleased to advise we do have decaf tea ready for your next visit! Thank you once again for your wonderful comments and taking the time to share.
Staff and facilities are excellent, all you could wish for.
Feedback is really important to us so we would like to say a huge thank you for taking the time to complete a review. We're so pleased to hear you found the staff and facilities to be excellent. Our staff work incredibly hard to ensure the residents feel at home and can utilise the wonderful facilities on offer.
Very nice - clean and excellent staff.
Thank you for taking the time to complete a review for us, we really appreciate feedback and like to ensure our residents and relatives are happy. It's fantastic to hear you found the staff to be excellent, we will ensure this comment is passed on.
Hazel End Care Home is a modern home from home. The care, love and attention that my aunt receives is second to none. She is treated like a friend, not just a resident. The staff are professional, kind and understanding. Each and every member of staff goes above and beyond all expectations. I haven't seen my aunt this happy in a long time. It's a relief to leave my aunt in a safe and happy home from home. Many thanks Hazel End.
Thank you, G S, for taking the time to share your thoughts, we really appreciate and value feedback from relatives. We're so pleased to hear you feel your Aunt is much happier now. We will ensure your feedback is relayed to our hard-working team and praise them for the excellent care and friendship they continue to provide. Thank you once again for your support.
The quality of the rooms, food and general surrounds is first class, this is a newly opened care home that has been finished to a very high standard indeed.
All the caring staff seem to really work well as a team and are very helpful, providing a personal touch during Dad's stay.
Points for improvement would be, communication at the first level, several of my emails and a couple of calls not returned. Payment by bank transfer or cheque only, waiting on a receipt for payment, very limited, TV channels with no cable in rooms, check-in procedure lengthy due to duplicate questions from when Dad was first assessed. Was asked to provide coat hangers(they found some in the end).
Other than the above: Excellent.
Thank you very much for your review and feedback.
We did experience some initial issues with our communication system which has now been rectified. I apologise if we were delayed in responding to you. We have now introduced a facility that enables payment to be made by debit/credit...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 November 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 03 September 2026We currently have three vacancies for care. Please contact Hazel End directly to discuss your enquiry.
News (2) & Events (0)
- 19 Dec 2025
Residents and colleagues at Anchor care homes across the Three Counties are embracing the festive spirit. From crafting Christmas decorations and singing carols, to decorating trees and baking festive treats,...
- 09 Oct 2024
Anchor, England’s largest not-for-profit provider of housing and care for people in later life, has received platinum status in the RSPCA’s annual PawPrints Awards for the second year in a...
There are no upcoming events for Hazel End Care Home.
Accreditations
There are no accreditations posted yet for Hazel End Care Home.
Meet the Team (2)

My Name is Claire Sparks and I am the Home Manager at Hazel End Care Home,
I have worked in care for 9 years starting off in the community and then coming to Hazel End just before we opened our doors.
Prior to working in care, I worked in the hospital as a domestic and one lady thanked me for supporting her and she sadly passed away. This really made me rethink and I was proud of myself for supporting her and had a sense of fulfilment for how grateful she was.
I started working at Hazel End as a Senior Carer, I progressed to Deputy Manager then Care Manager and now Home Manager. I have learnt so much working at Hazel End Care Home and progressed within the home. I'm proud to support our residents and make each day enjoyable living with us.

My name is Kerry Jeffrey and I am a Team Leader at Hazel End Care Home.
I started working in the care sector 15 years ago after seeing the support my dad had from the nursing team before he passed away. I felt I wanted to give something back to the community and joined a local care team working in the community as a senior carer and then as an area lead. I then moved onto the local hospital working on the wards as an assistant but wanted to get back to the care side of things, so went back out into the community with a hospital at home team until Covid struck. I then applied to work at Hazel End Care Home as a senior carer. This was my first time in a care home, and I loved the close-knit teamwork that you get compared to being out on your own.
I have now been at Hazel End for 4 years and in that time, I have worked my way up to Deputy Manager. When taken over by Anchor I took on the role of Team Leader so I was able to support staff daily on the floor. I like the position I am in as it gives me the opportunity to be a role model for new starters.
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