St Lauras Care Home

From the first moment I contacted St .Laura's, my family and I have received first class personal service and communication from the Manager. The manager has gone over and above to ensure the placement of this resident and their approach to his care has been entirely based around his particular needs, personality, likes and dislikes. Staff are available to discuss any issues and his placement there is going very well. Understanding the need for different approaches to different individuals is first and foremost.

Sr Laura's has been such a breath of fresh air for our Mum, the atmosphere is positive and kind. Every single member of staff is welcoming and warm. There always seems to be a smile and activities happening. The place is so well managed by the manager and standards are very high regarding cleanliness and systems . Mums support has been so wonderful. Carer and her team have made sure she has felt safe and welcomed not to mention trying so hard to improve her quality of life. There are so many thoughtful touches to the place . Mum feels really settled.

My husband stayed for nine days (respite care). It was his second visit and he was warmly welcomed by the manager and two carers. His room was spotlessly clean and when I collected him, all his clothes were freshly laundered. All the residents look happy and content and trips out are regularly arranged. They seem to be kept busy but the atmosphere is relaxed. When I collected him, he didn't seem to want to come home!

I thoroughly recommend St Laura's and the whole team.

St Laura's have been looking after our mother for the last year and the care she has received has been exemplary. The staff, without exception, have treated her with affection and dignity. Unfortunately she now only has days to live but everything is being done to make her as comfortable as possible in her final hours. We really are so appreciative of of all the staff at St Laura's and would not hesitate to highly recommend the care home.

Thank you to the manager and all of the team for everything.We really appreciate all of your support.

Thank you everyone for making him so welcome and allowing me to enjoy my annual County Bowls tour, knowing he's so well cared for.

Thank you all so much.

The manager and the staff have been excellent in dealing with my uncle's complex and demanding issues. I couldn't believe that they could have managed such a complex and demanding situation with such care and ease. My uncle is always happy and comfortable and has great affection for all those who look after him as we have as we have for the staff that come day and night.

My father moved into St Lauras almost three months ago. The care he has received since his arrival at the home has been second to none. The manager and all of her staff are kind, caring and very considerate. They look after my father (and indeed all of the residents) as if they are one of their own family members. Moving him into a care home was difficult, but I am one hundred per cent sure we made the right choice by choosing St Lauras. We know he is in safe hands under the care of the manager and the gang at St Lauras. Thank you all for everything that you do.

The environment at St Lauras is both welcoming and comforting, and it's clear that the manager and staff take great pride in maintaining a high standard of care. My father-in-law has been thriving under their care and we feel completely at ease knowing he is in such capable hands. Choosing St Lauras was absolutely the right decision and we are beyond grateful for the positive experience we've had here. The dedication and expertise of the manager and all the staff truly set this care home apart.

My father was always reluctant to discuss long-term care despite health crises from time to time. This month, aged nearly 98, he reached a point of deciding that he needed to move into a care home. We looked at 5 homes and were pleased that St Lauras had a vacancy as this was our first choice. Dad has settled very well indeed and we are delighted with all aspects of the home. In particular, I would commend the cheerful, encouraging manner of the manager and staff who have just the right mix of professionalism and personal, caring interest in the residents and their families.

My 89-year-old mother moved to St Laura's from another care home in June 2024. The manager and staff have gone above and beyond to help her settle in. The manager is very kind and she has not only been efficient, but she has also shown and leads the team who follow her example by delivering resident-focused care. Mum is always treated with dignity and kindness and all of her care needs are monitored. The atmosphere from when we walk into reception is warm and welcoming and this continues throughout the home. The communication between the manager and her staff and us as a family is wonderful. The rooms are clean and beautifully decorated. The food is varied and healthy. We as a family have no hesitation in recommending St Lauras.

So pleased with the care received by my family member. All the staff are warm, friendly and genuinely care. Nothing is too much trouble for them in helping my family member to settle. There are activities which people are encouraged to engage in as they choose. Food choices are catered to and would highly recommend this home.

My father has been well cared for since moving into St Lauras 18 months ago. Staff are unfailingly friendly and caring and are experts in working with people with dementia. My dad enjoys the regular outings and activities and shows every sign of thriving, within the limitations of his dementia and frailty. My siblings and I have no regrets about choosing St Lauras for our father.

We have found the staff very approachable, kind, knowledgable and patient. The food is excellent and plentiful. The rooms are kept clean as are the public areas. Occasionally there is a smell of urine which is hard to keep on top of, we are aware laundry is efficient. We feel my mother is well looked after.

Mum has now been a resident for 6 months and we have been really pleased at how well she is. The staff have always been very sensitive to what was a very hard decision for Mum and made the transition smooth and supportive. Staff are friendly and respond to communication very well. Visiting is easy and it is clear that Mum is cared for with patience and friendliness. Mum is not pushed into activities but there is a good range of potential events for a variety of interests. Any issues have been dealt with well. The location of the home is great for visits.

I have therefore rated St Lauras accordingly.

From her very first day at St Lauras, my mum has been treated with so much kindness, empathy and warmth. I am so grateful to all of the team for their hard work and dedication. There is nothing I could suggest for improvement, and I have never had any reason to worry or complain about my mum's care and experience. In addition, the friendliness and welcoming attitude towards relatives (including children and dogs!) means that there is a wonderful feeling of community that extends beyond residents. Thank you!

My mother-in-law has settled very well at St Laura, she is happy and well cared for, which we can see every time we visit. All the staff are friendly and welcoming from the manager, carers, and domestic staff. Due to the language barrier, the carers go out of their way to look up phrases so that they can communicate with her. She is engaging in the daily activities and we have often seen her singing and dancing with a carer when we visit. Her eating is a bit of an issue due to her taste buds changing and the carers often ask what her favourite foods are and accommodate accordingly. All the staff are very approachable and always greet us with a smile. Having worked in care myself, I know how care should be delivered, and so far I am very impressed and feel confident that my mother-in-law is in the right place. One of the carers stayed over their shift at 8 pm, talking to us on a visit about my mother-in-law and asking questions so she could learn more to help care for her better.