St Lauras Care Home

I can't thank them enough for all the help and support they've shown my family so far, and I have confidently put my trust into the management and the team to ensure my father's wellbeing.

From the very beginning of the pre-admission process last Summer, the manager and her team of staff at St Lauras have been wonderful. On his arrival at the beginning of July, Dad received the warmest of welcomes, and was gently settled into his new surroundings. The manager and her team have been incredibly caring and supportive, both to Dad and to us as a family, which means so very much to us. St Lauras provides excellent care in a comfortable, safe and stimulating environment, which is everything that we had wished for Dad. Communication with St Lauras and updates are first class. We truly appreciate everything that they do.

Thank you all.

All the staff are very friendly and helpful, especially the manager, always polite and helpful. St Lauras is very clean, and residents of what I can see are always happy.

My mum came to St Lauras in July. She's 97 and has mild dementia and severe short term memory loss. She was loathe to leave her home of 45-years and home town of 70-years. The St Lauras team have been kind, caring and sensitive and cope very well with Mum's periodic (if rare) outbursts of anger and frustration at her new circumstances. They are gradually and sensitively introducing her to her new life.

My mother and father had respite care in St Lauras Care Home. The care and attention they received was very good. I expected very good care. What impressed me about St Lauras was the staff's attitude. They were happy while working, not rushed, helping their clients as much time as it took. The staff were confident in their roles, not looking over their shoulders for the boss. They did not pretend to be busy, when not busy they would chat and laugh with the clients. As a visitor, I was very welcomed and staff made time to talk to me as well. Thank you.

I'm extremely pleased with the service provided by St Laura's Care Home.

We moved our mother to St Laura's as we didn't feel she was being cared for adequately in the previous care home.

What a contrast, St Laura's is a lovely building in a beautiful location, the staff are all professional and polite.

My mother is being looked after with kindness and care so as a family we are no longer worrying about her welfare.

Well done St Laura's, keep up the good work!

I approached Mum going into a care home with trepidation as I had promised her that I would always look after her and that she would never go into a home. Slowly, realising over several years that I could no longer give Mum the 100% care that she needed as someone suffering from Dementia, I approached St Lauras, which from the reviews seemed to be a really good care home, and was not disappointed as all the staff are really professional, warm and approachable. Mum is really settled and happy now, showing me a lovely smile every time I visit her and her lovely colourful nails that get varnished often. Mum has made a small group of friends that she spends time with for breakfast, afternoon tea and doing activities together, such as sherry club and seated exercise classes. The best decision I ever made, all be that it was a reluctant one, Mum looks so healthy, happy and has plenty of activities around her to occupy her mind. Well done to you all at St Lauras; you really are the best.

We thought long and hard about putting Mum into care and tried respite care initially. After just two weeks, we saw such a change in Mum that we were happy for her to become a full-time resident. All the staff we have dealt with have been kind, helpful and caring.

I would like to express my gratitude and appreciation to the manager and her team at St Laura's for all their help and support at what has been an extremely difficult and stressful time for us all. We viewed many care homes once it was agreed that Mum could no longer manage to live safely at home due to her progressing Dementia, and St Laura's and the manager stood out well above any others due to not only the beautiful setting and facilities but because of the care, compassion, support and effort that everyone gave us. Knowing Mum can now live out her remaining years in such an excellent environment lifted a massive weight from our shoulders, and all we now have to think about is looking forward to life returning to some normality and being able to spend as much time as we can visiting Mum and enjoying life with her whilst we can. So, thank you, to all at St Laura's you are all living angels who deserve medals and recognition for the amazing work you do caring for the elderly and vulnerable.

I have recommended two other residents who are now at St Lauras and cannot speak more highly of this care home. My Mother is in a very happy place. Thank you all.

Dad was one of the first residents to move into St Lauras. We chose Hertfordshire because the choice is so much better here, and we struck gold with St Lauras. Everything was brand new, having just opened, and it had the atmosphere of a friendly hotel - with light spacious communal areas and corridors, tasteful décor, cinema room, gym, and a separate room for family meals. Dad is very pleased with his own room.

The staff have been excellent and worked tirelessly throughout the challenges Coronavirus brought 3 months after opening. Visits were stopped or adapted to keep everyone safe, and this is a top priory from the dedicated team there.

Dad was quite frail when he entered St Lauras, but with care and attention, he has regained weight and lost energy and is content and settled there now. It's often a difficult choice to make to go into a care home, but this has clearly been the best thing for my dad at a time when he was struggling to look after himself properly. Thank you, St Lauras.

My mum has been a resident at St Lauras for two months now. From day one, the staff have been truly wonderful! The carers are lovely, kind, caring and empathetic. The staff appear to love their work and this shows in everything they do. The manager is so caring, approachable and understanding. She always makes time to speak and listen to any concerns. I must include the lovely administrator in my review, because she is also wonderful. My mum particularly loves the creative activities, so a special thank you to the staff who run those. It is so reassuring to know that my mum is in such safe and caring hands, and you can't put a price on that.

My uncle has been with St Lauras for a little over a year. As NOK and POA, I am very satisfied with the care he has received. During the year, he has progressed to the Rose level, where dementia patient is cared for, and he has been very happy. Throughout the coronavirus pandemic, St Lauras has been fastidious with its management and infection control. I have been able to see and speak to my uncle pretty much throughout, albeit not always face-to-face. I am very happy and relieved that I found St Lauras and, even in hindsight, would choose it again. Top marks to both the management and care teams.

The care at St Lauras has been good even when things got really tough in January. The staff know my dad well now, are sensitive to his needs and take good care of him in what is a very difficult time for him.

I am so impressed by how the team have pulled together to care for the residents during the difficult days of the pandemic.

I’m guessing that finding a care home for a loved one isn’t easy at the best of times, and it certainly came with plenty of challenges during a global pandemic. At every step, my contact with St Lauras has been impeccable, and they have helped to make us, as a family, feel supported during this really difficult time. Given that visits have been limited (and sometimes impossible) over the past months, St Lauras has been great at keeping me updated on care plans, general activities, and next steps. I really cannot speak highly enough of the staff and management team. They have made a very difficult time bearable. My ratings here are based on my opinions based on virtual visits (lockdown means I haven’t actually been able to visit more than at a very basic level) and feedback from my relative. It’s difficult for me to have a personal opinion on some of them, such as the food and drink, as I have no direct insight, but I am confident that the feedback I have had is accurate.

The hardest thing I’ve ever done was making the decision for my dad to move into a residential home during the middle of a pandemic. It’s been so hard letting go and handing over all trust to a group of strangers. There have been emotional ups and downs, and St Lauras have been amazing. Giving my dad all the care he deserves and being so kind. They have always been so patient with all my phone calls and been so caring to my dad. I can’t wait for things to open up so I can spend more quality time with him and show my real appreciation to the staff. There are some outstanding carers St Lauras and management are always on have for advice and support.

Very happy with the staff and facilities at St Lauras. My Mum took a while to settle, but with patience and understanding from all the staff, she now seems much happier. Whenever I visit St Lauras, I leave happy in the knowledge that Mum is being properly cared for. The Covid testing system on arrival is very organised, everyone knows their role, and this gives me confidence that the care home is managed very well. I would definitely recommend St Lauras.

The hardest thing in my life was sharing my mum with a care home, and then we visited St Lauras. I can’t put into words how loving and genuine the staff are, how beautiful the home and grounds are and how at home my family feel when we visit. I visited at least 12 care homes in and around the area, and there is no doubt in my mind, St Laura’s is a league of its own.