Benson House

Churchfield Lane, Benson, Wallingford OX10 6SH
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9.8 69 Reviews
  • Benson House, Wallingford
The expert team at Benson Care Home can support a range of care requirements. They have a team of fully trained nurses with specialist expertise, chosen for their compassion and experience. The home is a purpose-built luxury care home that provides quality nursing, residential, and dementia care for up to 70 residents on a permanent and short-stay basis.

The home is luxuriously furnished, giving a homely feel. There are a range of living areas for residents to socialise, with various lounges as well as a cinema room and a hairdressing salon. There are also a variety of daily activities to keep residents engaged. If residents prefer to spend time outside, there is access to vast landscaped gardens, with outdoor seating all year round to soak up the sun. Safety and comfort are a foremost concern at Benson House. That’s why all rooms have acoustic monitoring and are fitted with a nurse call system. Acoustic monitoring can help improve quality of sleep and reduce the risk of falls, giving residents' peace of mind.

For those living with memory loss or dementia, the home’s design features create an inclusive environment. They have dementia-friendly interior design, such as a new stable door feature, floor coverings and signage, to enable individuals living with dementia to find their way around the home independently and safely.

Benson House offers first-class amenities and accommodation which allows residents to feel welcome, relaxed, and secure - ensuring residents can enjoy an active and independent lifestyle.
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Care Provided by Benson House

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1907
  • Self-Funded Residential Dementia Care: from £2022
  • Self-Funded Nursing Care: from £2022
  • Self-Funded Nursing Dementia Care: from £2138
  • RESPITE Self-Funded Residential Care: from £1907
  • RESPITE Self-Funded Residential Dementia Care: from £2022
  • RESPITE Self-Funded Nursing Care: from £2022
  • RESPITE Self-Funded Nursing Dementia Care: from £2138

These prices are only a guideline, please contact Benson House to find out the exact price for your requirements.

Contact Benson House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Benson House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Cathy Deocadez (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Benson House Reviews (69)

9.8

Benson House has a Review Score of 9.8 (9.773) out of 10, based on 42 reviews in the last 2 years.
Over all time Benson House has 69 reviews.

Overall Experience
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Reviewer Connection to Benson House
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Total of 69, showing 41-60
Review from Liz O (Daughter of Resident) published on 18 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a find! We are thrilled with Benson House. We feel reassured knowing Dad is well cared for, well-fed and kept entertained. He is very happy and is constantly praising the lovely staff. There is always someone to check if he wants to join the many activities and to escort him. The staff are exceptionally
kind and caring. They even arranged for my dad to continue one of his favourite activities, table tennis, by bringing someone in weekly to play against him. A staff member is always there with him, ready to catch him if he falls! They are so thoughtful and even organised a tea party with cake for his 97th birthday, which really touched him. They are vigilant, constantly checking on him, due to recent falls. The future plans seem inclusive, encouraging resident involvement. Benson House is a beautiful building with lovely gardens and everything has been thought of. Thoroughly recommended.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, Liz. We are so pleased to read your positive comments about your Dad's care at Benson House and it is lovely to hear he is continuing his love for table tennis with us at the home. We're glad he enjoyed his 97th birthday with us and that the tea party was to his liking! Your feedback will be passed on to the team who will be delighted with your 5-star review.
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Review from Penelope C (Daughter of Resident) published on 14 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am in the deepest of gratitude for the compassionate and professional care of my mother at Benson House. On every level, the service is exemplary and all staff, from nursing staff to cleaners, are kind, conscientious and efficient. I could not have asked for a better place for my mother and also for
myself - I too, was supported and kept informed at all times of Mum's progress.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, Penelope. We are so pleased to read your positive comments about your mother's care at Benson House and it is lovely to hear that you felt supported well during this time. Your feedback will be passed on to the team who will be delighted with your five-star review.
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Review from Bill R (Husband of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was diagnosed with Alzheimer’s in 2019. When she was becoming increasingly anxious and life for me too was becoming difficult to contend with, we engaged carers to come in and help with her personal care and to give me brief moments of respite. As her condition worsened, I concluded that residential
care would be a better option for temporary respite breaks. The first home we chose ended disastrously and so we continued to look for other suitable homes. Finally, after becoming exhausted and at my wit's end, we looked at Benson House. I held meetings with different members of the management team and we had a home visit so my wife could be assessed. The staff were professional and friendly and, although I drove my wife to Benson House on the first day of her stay with some trepidation, we were greeted warmly and made to feel welcome. My wife settled in and is happy to return, which is a great endorsement.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review. We are so pleased to read your positive comments about the team at Benson House and we’re glad you both felt welcomed on the first day of your wife’s stay, which we hope helped put your mind at ease. Your feedback has been passed on to the team.
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Review from NIcola T (Daughter of Resident) published on 17 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Benson House Care Home in March 2022. The whole team made it like his home and loved him, even when his behaviour was difficult.
Friends and family described the facilities as "a five-star hotel", meaning we were all keen to visit. It is a warm, welcoming place with lounges and
great gardens. The cleaning and maintenance staff are excellent, keeping things tip-top. This rating also applies to the catering who personalise menus.
It was hard for Dad (with dementia) to take part in some activities but with two a day, there is plenty to choose from. He joined things with music or activities came to him in his room.
Staff and management felt like extended family who loved Dad as much as I do. With attention to detail of his behaviour and desires, they kept him safe and clean. As a testament, he had one bedsore in twenty months.
In his final days, the onsite nurses made sure he was peaceful and not in pain. They supported us as much as Dad when he finally died.
100% the right place for Dad.
Reply from Cathy Deocadez, Home Manager at Benson HouseNicola, thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss and we hope we made your dad’s time with us as comfortable and as peaceful as possible. It’s lovely to hear how you describe our home and appreciate that you felt Benson House was the right place for him. Your comments will be passed on to the team.
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Review from Karen S (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
During Mum's time within Benson House Care Home, I can only say that she received the very best care. She was very well looked after and each member of staff treated her with the care, kindness and respect that she deserved.
During her last couple of weeks, the nursing staff made sure that she was
made as comfortable as possible and the care staff were always there to reassure her when she was frightened. They treated her as though she was their own mum.
I spent a few nights with Mum when she was particularly poorly and I was always provided with tea and sandwiches etc., asked if there was anything I needed.
There is a happy atmosphere about the place that is so welcoming. I am going to miss Mum a lot. I will also miss my visits to Benson House and everyone who works there as in a short period of time, the staff have become a second family to me and I will miss them all.
Reply from Cathy Deocadez, Benson House Manager at Benson HouseWe are so sorry for your loss, Karen, and we hope we made your mum’s time with us as comfortable and as peaceful as possible. Thank you for your kind words and recognition of the team, we’re glad your mum received the care she deserved and you’re always welcome to visit us at Benson House. Your comments will be passed on to the team.
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Review from Alma F (Sister of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My beloved sister was admitted into the home on the 31/7/23. She found it quite hard settling at first due to owning her own home for over 60 years!


She soon became content due to the very friendliness of the staff. They were caring, kind and mostly very good in all aspects of care. I/we could not

have asked for a better care home with 24/7. The food is excellent and a lot of variations, and the cakes and biscuits were superb! They also have day trips out if the residents want to go. A hairdresser, chiropodist and many day activities. All the rooms have their own wet rooms washing facilities and toilet.


If you’re looking for a home to place your loved ones then this is the place, look no further.

Reply from Cathy Deocadez, Home Manager at Benson HouseAlma, thank you for your kind words and recognition of the team at Benson House. We are so sorry for your loss and we hope we made your sister’s time with us as comfortable and as peaceful as possible. Your comments will be passed on to the team
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Review from Joyce C (Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed in Benson House for close to a month and I can't praise it enough. The accommodation was first class and the staff were 100%. They were kind, caring and thoughtful. Nothing was too much trouble.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, Joyce. We are so pleased to read your positive comments about the care you received and the recognition of the team at Benson House. Your feedback has been passed on to the team.
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Review from Michael T (Husband of Resident) published on 13 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife seemed very content with her stay and happy with staff attendance. Because of her condition, she couldn’t tell me about the activities available. She was happy with the food and service. The room she had was comfortable and clean. She was at Benson House last year and I have booked her in again
late September and early October.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, Michael. We are so pleased to read the positive comments about your wife’s care at Benson House and it is lovely to hear she is happy with a number of services we provide. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Janet J (Sister of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother's move into residential care became critical as his mobility deteriorated. He had previously lived independently and so it was a big change for him to leave his home. The move to Benson House Care Home could not have gone more smoothly. The staff gave him a very warm welcome and he was soon
heard telling his visitors, "It's the best thing I've ever done."
He has a lovely room and has been able to bring some precious possessions and pictures and just some of his beloved books!
As a family, we are confident that he is being looked after safely, kindly and with due care for his particular health requirements.
When we visit we always feel that Benson House is a very friendly and welcoming place.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, Janet. We are pleased to read your positive comments about your brother’s care at Benson House and it is lovely to hear that the team have helped make his transition into the home as smooth as possible. Your feedback will be passed on to the team.
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Review from Richard E (Son of Resident) published on 13 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had to go into this home in the early part of this year, unfortunately, due to his well-being and health concerns. The service we have received, as a family, has been best in class, right from the point time when we enquired about him becoming a resident and this has continued with his care
throughout his time here.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, we are so pleased to read your positive comments about your father’s care at Benson House and it is lovely to hear the service we’ve provided has been to a high standard. Your feedback will be passed on to the team who will be delighted with your 5* review.
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Review from Jilly C (Daughter of Resident) published on 22 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Although my 91-year-old mother didn't settle at Benson House in the end and refused to stay, I have nothing but praise for the way the staff handled her. They showed amazing patience, kindness, tact and professionalism and it was through no fault of theirs that I was obliged to take my mother back
to the family house, which is totally unsuitable for her needs.
It wouldn't surprise me if my mother asks to go back in a few weeks. She is realising that Benson House is a safe, happy and supportive home. But sometimes pride and personality get in the way!
Fingers crossed!
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review Jilly and for your kind words and recognition of the team at Benson House. The care and services we deliver as a team to our residents and families is extremely important to us. We would love to welcome your mother back should she decide to come and stay again. Your positive feedback will be shared with the team.
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Review from C B (Respite Resident) published on 22 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My mother had a short respite stay at Benson House in the middle of February whilst I was away. The care was excellent and I felt relieved to know she was in safe hands. The staff involved in her care were kind and showed great empathy. My mother was able to continue her regular social life by having
visitors and family join her for lunches.
Reply from Cathy Deocadez, Home Manager at Benson HouseThank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mother received during her short stay with us and the recognition of the team at Benson House. Your feedback has been passed on to the team.
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Review from Keith E (Son of Resident) published on 16 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at Benson House are incredibly supportive and caring. My mum has Dementia and has been really well looked after since moving into Benson House. She is very frail but the team make every effort to get her out of bed, eat with other residents and be as active as possible. The whole building
and rooms are of excellent quality - really well-appointed and thought-through. Everyone on the staff is kind, and considerate and takes time to listen and explain things. The food is excellent, the environment calm and the gardens/landscaping are also great.
Reply from Home Manager, Home Manager at Benson HouseThank you Keith for taking the time to leave us a review, we are so pleased to read your comments about the care your mum is receiving, as well as the positive comments about our home and recognition of the team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.
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Review from Barbara B (Wife of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was happy with his stay and liked his room with the garden view and it was convenient for him to access the communal areas. We felt safe leaving him in the care of the staff at Benson House.
Reply from Home Manager, Home Manager at Benson HouseThank you Barbara for taking the time to leave us a review. It is great to hear your husband enjoyed his stay with us and his room with the garden view, as well as your positive comments about the care and team at Benson House. Your comments will be passed onto the team who will be delighted to hear your feedback.
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Review from T F (Daughter of Resident) published on 15 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father died in Benson House on March 1st, since then my mother has received such loving care from all the staff it has been fabulous. The key staff really do go above and beyond to ensure that her needs are considered and looked after e.g. her hairdresser coming in especially to do her hair prior
to the funeral. We all fell part of the Benson House family.
Reply from Home Manager, Home Manager at Benson HouseThank you for your kind words. Your father was a much-loved member of our home community, and we would like to again send our condolences for your loss. Our team truly put their heart and soul into the care they provide, so to receive such warm and encouraging words from you and that you feel part of the ‘Benson House family’, really makes our day. It was an absolute pleasure to be part of your father’s daily life and to continue to be part of your mother’s.
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Review from S V (Respite Resident) published on 12 April 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My stay in Benson care home was satisfactory. There was good care and everyone was very kind and helpful. Every effort was made to make me feel comfortable and there were plenty of activities to keep me interested and stimulated.
Reply from Home Manager, Home Manager at Benson HouseThank you for taking the time to leave us a review. We're happy to hear that you enjoyed your stay and the range of activities within the home. The care and services we deliver as a team to our residents is extremely important to us. I will pass on your kind comments to the whole team.
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Review from R S (Daughter of Resident) published on 13 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Benson House are friendly, supportive and exceptionally kind. My mother has dementia and it was a hard decision to move her into residential care but I have felt supported throughout the process and the care she receives is excellent. The rooms are very attractive, the facilities excellent
and there is a beautiful garden. It is an immense relief to know my mother is safe and well cared for and I recommend Benson House without hesitation.
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Review from Helen K (Daughter of Resident) published on 23 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Benson House recently welcomed my mother for a short respite stay, her first visit to the home. From our initial visit and throughout, the family felt assured that she was in not only good hands, but caring hands. My mother is quite a solitary lady and didn't choose to participate in the group activities,
but felt so well looked after in her own "hotel" room as she referred to it. The team couldn't have been more accommodating, and as is so often the case it's the small touches that make the biggest difference. We would absolutely go back there if and when the need arises next time, and wouldn't hesitate to recommend it.
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Review from Mark B (Son of Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From initial contact through to mum leaving communication from all staff was without fault.
Her respite care was exceptional, she was extremely happy throughout her stay and would return without hesitation.
After a bad experience with another care home, it was such a relief to find a care facility
that didn’t just meet but exceeded my requirements for looking after my dear mother.
5 stars are not enough to describe the Benson experience.
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Review from Simon J (Resident) published on 1 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a wonderful week at Benson House a very lovely home in every way.
Everyone was so kind, patient and helpful. I was made to feel at home very quickly nothing was too much trouble.
I left feeling that I have made lots of lovely new friends, and I hope to see them all again soon.
The food was
excellent a great mix of delicious interesting varied dishes.
Thank you so much everyone at Benson House.
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Current Review Score: 9.8 (9.773)

Overview of Review Score

The Review Score of 9.8 (9.773) out of 10 for Benson House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.773 for Benson House is calculated as follows: ( (393 Excellents x 5) + (63 Goods x 4) + (16 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 476 Ratings = 4.773
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Benson House is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Oct 2025

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (13)

Meet the Team (3)

Cathy

Cathy Deocadez

Job Title: Home Manager

As the Home Manager of Benson House, Cathy is dedicated to enhancing the lives of residents, ensuring they can live a fulfilled life. She fosters an inclusive atmosphere where everyone feels welcome, creating a friendly environment that is a wonderful place to live, work and visit.


Cathy’s commitment to inclusivity and well-being defines the exceptional care provided at the home. First qualified as a licensed nurse in 1996 in the Philippines, then as a Registered Nurse in the UK in 2004, she has now been working as a Senior Nurse for over 12 years.


Cathy is passionate about being able to support and develop my team and take pride in seeing each one of them grow in their role. All the team members at Benson House are dedicated to offering the best care and environment possible for residents.


In her spare time, she enjoys cooking and creating new dishes for family and friends.

George

George King

Job Title: Customer Relationship Manager Joined: 2024

As a Customer Relationship Manager, George brings a wealth of experience. He has supported many families through important care decisions. He is always available to answer questions and provides compassionate guidance. During personal tours of Benson House, he helps families find the best care solution for their loved ones.

Andy

Andy Farrow

Job Title: Site Maintenance Officer

Andy is our dedicated maintenance man and ensures Benson House is always safe and well-maintained. With a keen eye for detail and a passion for fixing, he keeps our facilities running smoothly. Creating a comfortable environment for all residents. His expertise and friendly demeanour are invaluable to our team.

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