Benson House

Churchfield Lane, Benson, Wallingford OX10 6SH
Review Us
9.8 60 Reviews
  • Benson House, Wallingford
Benson House is a purpose-built luxury care home, providing quality nursing, residential and dementia care for up to 70 residents on a permanent and short stay basis, giving you peace of mind that if your care needs change, they can support you. Their own fully trained nurses have specialist expertise and are chosen for their compassion and experience.

Luxuriously furnished with a cosy feel with various lounges which are perfect for socialising, a cinema room, bistro area and hairdressing salon, there’s plenty to keep residents engaged. With landscaped gardens and wind-proof glazed balconies providing outdoor seating all year round. Situated opposite the River Thames with strong links with the local community.

Safety and comfort are a foremost concern, so all rooms are fitted with a nurse call system and acoustic monitoring for residents' peace of mind. As well as improving quality of sleep, acoustic monitoring can help to reduce the risk of falls. For those living with memory loss or dementia, design features include dementia-friendly elements such as interior decoration, new stable door feature, light levels, floor coverings and signage which help to promote a sense of calm and wellbeing, while enabling people living with dementia to find their way around independently and safely.

Benson House offers first-class facilities and accommodation, allowing residents to feel welcome, relaxed and secure whilst also enjoying an active and independent lifestyle. If you’re a little unsure of what type of care is needed, or would like to move in as a couple, they’re happy to help with the details.

Show Benson House on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1782
  • Self-Funded Residential Dementia Care: from £1890
  • Self-Funded Nursing Care: from £1890
  • Self-Funded Nursing Dementia Care: from £1998
  • RESPITE Self-Funded Residential Care: from £1782
  • RESPITE Self-Funded Residential Dementia Care: from £1890
  • RESPITE Self-Funded Nursing Care: from £1890
  • RESPITE Self-Funded Nursing Dementia Care: from £1998

These prices are only a guideline, please contact Benson House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Cathy Deocadez (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Benson House Reviews (60)

Total of 60, showing 41-60
9.8

Benson House has a Review Score of 9.8 (9.770) out of 10, based on 39 reviews in the last 2 years. Over all time Benson House has 60 reviews.

Overall Experience

  • 52
  • 6
  • 2
  • 0
  • 0

Date Published

60
12
28
39
21

Review from Richard E (Son of Resident) published on 13 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father had to go into this home in the early part of this year, unfortunately, due to his well-being and health concerns. The service we have received, as a family, has been best in class, right from the point time when we enquired about him becoming a resident and this has continued with his care
throughout his time here.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about your father’s care at Benson House and it is lovely to hear the service we’ve provided has been to a high standard. Your feedback will be passed on to the team who will be delighted with your 5* review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jilly C (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my 91-year-old mother didn't settle at Benson House in the end and refused to stay, I have nothing but praise for the way the staff handled her. They showed amazing patience, kindness, tact and professionalism and it was through no fault of theirs that I was obliged to take my mother back
to the family house, which is totally unsuitable for her needs.
It wouldn't surprise me if my mother asks to go back in a few weeks. She is realising that Benson House is a safe, happy and supportive home. But sometimes pride and personality get in the way!
Fingers crossed!

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review Jilly and for your kind words and recognition of the team at Benson House. The care and services we deliver as a team to our residents and families is extremely important to us. We would love to welcome your mother back should she decide to come and stay again. Your positive feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Respite Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had a short respite stay at Benson House in the middle of February whilst I was away. The care was excellent and I felt relieved to know she was in safe hands. The staff involved in her care were kind and showed great empathy. My mother was able to continue her regular social life by having
visitors and family join her for lunches.

Reply from Cathy Deocadez, Home Manager at Benson House

Thank you for taking the time to leave us a review, we are so pleased to read your positive comments about the care your mother received during her short stay with us and the recognition of the team at Benson House. Your feedback has been passed on to the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Keith E (Son of Resident) published on 16 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Benson House are incredibly supportive and caring. My mum has Dementia and has been really well looked after since moving into Benson House. She is very frail but the team make every effort to get her out of bed, eat with other residents and be as active as possible. The whole building
and rooms are of excellent quality - really well-appointed and thought-through. Everyone on the staff is kind, and considerate and takes time to listen and explain things. The food is excellent, the environment calm and the gardens/landscaping are also great.

Reply from Home Manager, Home Manager at Benson House

Thank you Keith for taking the time to leave us a review, we are so pleased to read your comments about the care your mum is receiving, as well as the positive comments about our home and recognition of the team. The care and services we deliver as a team to our residents and families are extremely important to us. Your feedback will be shared with the team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Barbara B (Wife of Resident) published on 3 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was happy with his stay and liked his room with the garden view and it was convenient for him to access the communal areas. We felt safe leaving him in the care of the staff at Benson House.

Reply from Home Manager, Home Manager at Benson House

Thank you Barbara for taking the time to leave us a review. It is great to hear your husband enjoyed his stay with us and his room with the garden view, as well as your positive comments about the care and team at Benson House. Your comments will be passed onto the team who will be delighted to hear your feedback.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T F (Daughter of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father died in Benson House on March 1st, since then my mother has received such loving care from all the staff it has been fabulous. The key staff really do go above and beyond to ensure that her needs are considered and looked after e.g. her hairdresser coming in especially to do her hair prior
to the funeral. We all fell part of the Benson House family.

Reply from Home Manager, Home Manager at Benson House

Thank you for your kind words. Your father was a much-loved member of our home community, and we would like to again send our condolences for your loss. Our team truly put their heart and soul into the care they provide, so to receive such warm and encouraging words from you and that you feel part of the ‘Benson House family’, really makes our day. It was an absolute pleasure to be part of your father’s daily life and to continue to be part of your mother’s.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S V (Respite Resident) published on 12 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay in Benson care home was satisfactory. There was good care and everyone was very kind and helpful. Every effort was made to make me feel comfortable and there were plenty of activities to keep me interested and stimulated.

Reply from Home Manager, Home Manager at Benson House

Thank you for taking the time to leave us a review. We're happy to hear that you enjoyed your stay and the range of activities within the home. The care and services we deliver as a team to our residents is extremely important to us. I will pass on your kind comments to the whole team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R S (Daughter of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Benson House are friendly, supportive and exceptionally kind. My mother has dementia and it was a hard decision to move her into residential care but I have felt supported throughout the process and the care she receives is excellent. The rooms are very attractive, the facilities excellent
and there is a beautiful garden. It is an immense relief to know my mother is safe and well cared for and I recommend Benson House without hesitation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen K (Daughter of Resident) published on 23 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Benson House recently welcomed my mother for a short respite stay, her first visit to the home. From our initial visit and throughout, the family felt assured that she was in not only good hands, but caring hands. My mother is quite a solitary lady and didn't choose to participate in the group activities,
but felt so well looked after in her own "hotel" room as she referred to it. The team couldn't have been more accommodating, and as is so often the case it's the small touches that make the biggest difference. We would absolutely go back there if and when the need arises next time, and wouldn't hesitate to recommend it.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark B (Son of Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact through to mum leaving communication from all staff was without fault.
Her respite care was exceptional, she was extremely happy throughout her stay and would return without hesitation.
After a bad experience with another care home, it was such a relief to find a care facility
that didn’t just meet but exceeded my requirements for looking after my dear mother.
5 stars are not enough to describe the Benson experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Simon J (Resident) published on 1 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I had a wonderful week at Benson House a very lovely home in every way.
Everyone was so kind, patient and helpful. I was made to feel at home very quickly nothing was too much trouble.
I left feeling that I have made lots of lovely new friends, and I hope to see them all again soon.
The food was
excellent a great mix of delicious interesting varied dishes.
Thank you so much everyone at Benson House.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gerald M (Respite Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Benson House is excellent and I loved my stay there, and I have already booked two more stays. Everyone who works there goes out of their way to make your stay enjoyable and that they did in abundance. Thank you to each and every one of you for looking after me so well. Benson House should be so proud
that they have such a wonderful team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Karin M (Wife of Resident) published on 28 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband recently completed a three weeks respite stay at Benson house. Having been very apprehensive to begin with, at the end of his stay he was almost sorry to leave. Feeling distinctly sad at leaving friends behind. From the minute we arrived, we were met at the door by key staff and made to feel
welcome. The warm, friendly, professional and personalised care was evident throughout. We are definitely planning on a return visit.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Brian L (Husband of Resident) published on 10 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Of all the homes I have visited in recent months to see if that home might be suitable for my wife and some respite for her, the Benson Home was outstanding. It is newly built and has the advantage of modern design and facilities but is also has a lovely atmosphere of calm, beauty, efficient management
and great and real, care. The whole building and fittings is of what I would describe as five star hotel quality but above all is its culture of really caring for all of its residents. What is absolutely obvious from the first arrival is every member of management and staff has one main objective and that is to provide a home for its residents as close to what their own families and homes would provide. The detailed training is obviously and rightly of supreme quality, but what is different is that the whole service and culture used and provided is one of real love and care. In my view, it is what any resident would wish for. My wife felt she was at home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sarah F (Daughter of Resident) published on 9 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were quite apprehensive about Mum spending some time at a care home, but right from our first visit, we were put at ease by the cheerful and professional welcome and the genuine kindness and attentiveness from all the staff. During her stay, Mum rediscovered her former buzz for life, and her self-confidence
grew daily. She started drawing and painting again, and she loved getting to know the other residents, either over the delicious 3-course meals in the restaurant or out on the patio or in the beautiful gardens, during the many activities, or just while relaxing with a cup of tea. The whole environment at Benson House is calm and welcoming and it is a cheerful and uplifting place to be. But it is the genuine care and attentiveness of the staff which makes it outstanding. I would not hesitate to recommend them for anyone looking for anything from some temporary respite to a longer-term caring and nurturing home. The original meaning of Care Home is often overlooked, but Benson House provides just that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jane B (Daughter of Resident) published on 5 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 87-year-old Mum stayed at Benson House for 2 weeks respite, whilst my family went on holiday. It is probably fair to say that Mum wasn't keen, but was equally worried about being left at home alone. However, she need not have worried, the whole experience was excellent from start to finish. The care
home itself is beautiful and very well equipped but what really made the whole experience was the staff. We felt welcome right from the start when we arrived to see a personalised welcome notice on the front door! All the staff were very friendly and attentive and Mum's care was very centred around her individual needs. I particularly liked how they introduced her to the other residents, as it can be quite daunting being the 'newbie'! I visited a couple of times before going on holiday and Mum seemed very settled. She enjoyed the activities and the company of the staff and the other residents. Mum is planning on a return trip next time we go on holiday - a success for all of us!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jean B (Friend of Resident) published on 19 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to all the staff for their caring, patience, dedication, professional personal input and friendliness. Visitors always made to feel welcome. The accommodation is second to none. Cleanliness excellent. Food looked delicious. Nothing was too much trouble. They were constantly in touch with Dr's,
district nurses, also Sue Ryder, whatever the needs.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R W (Wife of Resident) published on 16 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident in Benson House for four weeks. Due to the care and kindness of the staff, he has settled in amazingly well. The staff treats the residents with total respect and their thoughtful care preserves the dignity of the resident. The home and gardens are absolutely beautiful
throughout the home, a true home from home. The meals are first class and the chef and his team take huge pride in the preparation and presentation of all meals which are served in a lovely dining room or weather permitting Al Fresco. There is a busy activity programme and the activity coordinator with the help of the caring team organise activities suitable for all residents. Everyone is encouraged to get involved in some way and the days are busy with interesting and purposeful recreational activities. I am so pleased that I found Benson House and I feel very happy and confident that he is in a first-class quality care home and cared for by a team of professional and dedicated staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison A (Daughter of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely home! I am so pleased and happy with everything.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G H (Son of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects. The accommodations is first-class, and the care is extremely good. All staff are diligent, kind, friendly and very good communicators.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.770)

Overview of Review Score

The Review Score of 9.8 (9.770) out of 10 for Benson House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 39 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.770 for Benson House is calculated as follows: ( (361 Excellents x 5) + (68 Goods x 4) + (12 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 444 Ratings = 4.77

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Benson House is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 37 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 8 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (12)

Meet the Team (3)

Cathy

Cathy Deocadez

Job Title: Home Manager

As the Home Manager, I believe in enhancing the lives of our residents and that they should be able to live the life they want. I enjoy taking on the responsibilities that come with managing a home and I encourage the inclusion of everyone in the home, to create a friendly environment and a great place for us all to live, work and visit.


I have been qualified as a licensed nurse since 1996 in the Philippines and a Registered Nurse in the UK since 2004 with me being a Senior Nurse for over 12 years. I am proud to have been promoted from Deputy Manager at Benson House to the new Home Manager and have the opportunity to support and develop the team at the home to create a culture where continuous learning is encouraged and valued.


I operate an open-door policy and am approachable, not only to my team but to the residents and their relatives too as it is their home. I encourage residents to make their rooms their own, by bringing in personal items to help make them homely for them.


I am passionate about being able to support and develop my team and seeing team members grow in their roles at the home as I work with them to offer the best care and environment possible for our residents.


I have lived in Benson for over two years and our home has a strong connection with the local community, and this is something that I am proud of and want to develop further. My favourite aspect of the local area is the river that the home overlooks and the accessibility to Oxford Centre.


In my spare time, I enjoy cooking and I like to create new dishes while cooking for my family and friends.

George

George King

Job Title: Customer Relationship Manager

Joined: 2024

As a Customer Relationship Manager, George brings a wealth of experience supporting families through important care decisions. Always available to answer questions, he provides compassionate guidance and personal show rounds, helping families find the best care solution for their loved ones.

Andy

Andy Farrow

Job Title: Site Maintenance Officer

Andy, our dedicated maintenance man, ensures Benson House Care Home is always safe and well-maintained. With a keen eye for detail and a passion for fixing things, Andy keeps our facilities running smoothly, creating a comfortable environment for all residents. His expertise and friendly demeanour are invaluable to our team.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Benson House to verify any information. View our terms and conditions. Benson House has an Enhanced Service - more info.