Dovehaven Grove

Poplar Grove, Bamber Bridge, Preston PR5 6RE
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8.0 59 Reviews
  • Dovehaven Grove, Preston
Dovehaven Grove offers accommodation for people who are 55 years or older with a wide range of care needs, including dementia, mental health conditions, physical disabilities and sensory impairments.

The home, which was refurbished in 2020, sits next to accessible woodland and provides residents with beautiful views of Whity Grove Park. In addition to high-quality living spaces, Dovehaven Grove features a library room and a hairdressing salon.

Other facilities include a 'Zen Room' where people can relax in a calming space, a garden room for people unable to take part in outdoor planting as well as themed seating areas to support freedom of movement.

There are 60 bedrooms, some of which have en-suite bathrooms. The home has full accessibility for people who need adapted entrances and exits. The garden is wheelchair accessible and has been designed in consideration of residents' needs.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Willoughby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (55)

Parking

  • Private visitor car park to the front of the home

Dovehaven Grove Reviews (59)

8.0

Dovehaven Grove has a Review Score of 8.0 (8.039) out of 10, based on 5 reviews in the last 2 years.
Over all time Dovehaven Grove has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovehaven Grove
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Total of 59, showing 21-40
Review from Gail R (Stepdaughter of Resident) published on 17 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing and caring home with lovely staff.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Wow! a 5-star review. Thank you very much, it is appreciated. Kind regards

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Review from Barbara S (Daughter-in-law of Resident) published on 10 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dovehaven Grove was brilliant. All staff were wonderful looking after my mother, she was very happy for the whole of her life, and I cannot fault the service. Thank you for everything you have done.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

I am writing to thank you for your review, which was wonderful to read. We do appreciate it. Apologies for not acknowledging your review sooner. Kind regards.

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Review from J S (Grandson of Resident) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My gran received excellent care from the staff. Nothing was too much trouble, tea, biccies and cake all provided with a smile and a few words to pass the day. She also had her hair done on-site regularly which she really enjoyed. When the time came for her to pass away, we were not there but I am forever
grateful that she had several attentive caring people around her that made sure she was loved til the end. Many, many thanks.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review, it is appreciated. Apologies we did not acknowledge as soon as it was published. Kind regards.

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Review from Robert W (Husband of Resident) published on 27 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife was put in Dovehaven three months ago. She is well looked after and kept safe.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review and ratings, it is very much appreciated by the manager and her team at the home. Kind regards

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Review from J F (Daughter of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is a lovely place, staff are very helpful.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your review, everyone at the home will be very happy to read your kind comments. Kind regards

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Review from Jacky C (Daughter of Resident) published on 30 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad was placed in Dovehaven Grove after a long period in the hospital to assess his needs on a discharge to assess placement. From the moment he arrived, we received exceptional treatment and a high level of care. We as a family were welcomed warmly and kept fully informed of how he was. We were
able to visit anytime and cannot speak highly enough of the staff and care he received.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove, we very much appreciate it. Kind regards.

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Review from Alan E (Son-in-law of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with the care my mother-in-law receives. She has settled in well. The activities that are provided are well led and organised by the management. All staff are approachable and management are easily contacted. The Queen's Jubilee party was fabulous and the entertainment was excellent. Two
members of staff need a special mention for their approachability and professionalism to their jobs. Looking forward to the new 'dove hub' too.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove, we certainly appreciate it. Your kind comments certainly reflect all the great things that happen at the home and we are so pleased that you were able to highlight the great work of the manager and team members as they put so much into making sure that everyone is safe, well and happy. Kind regards

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Review from Ruth E (Relative of Resident) published on 11 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I'm happy with the care and support my relative receives. I enjoyed the Jubilee party that the management and staff organised. All the residents and family members enjoyed this day. I'm looking forward to seeing more activities being held at Dovehaven Grove.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your review and ratings. Dovehaven Grove certainly enjoy activities and events, it's good to know that family members are also getting involved! Kind regards

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Review from Derek T (Husband of Resident) published on 1 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot praise the management and staff at Dovehaven Grove highly enough. My wife entered their care in May of 2022 and has really settled very quickly. She is happy and content and loves to join in the activities at the home. The staff are all so friendly and approachable and it seems nothing is too
much trouble. The manager and her team are keen to engage with residents' relatives and listen to their comments. Cannot thank them enough for the peace of mind I have knowing my wife is safe and cared for.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for writing such a wonderful 5* review, all of the team at Dovehaven Grove will be so pleased with your comments. The team work so hard to include families and loved ones in the life of the home and to know that you have 'peace of mind' makes it so worthwhile. Kind regards.

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Review from K M (Daughter of Resident) published on 19 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother went into Dovehaven Grove on the 16th of May unable to walk at all after a fall and very weak. The staff are wonderful and nothing is too much trouble. Today she met me by walking down the hallway unaided! I never thought I would see her walk again. Thank you so much to the whole dedicated
staff team at this wonderful place.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your wonderful 5* review. Your comments are very much appreciated and your story of your mother's continued improvement is heartwarming. Kind regards.

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Review from Joseph S (Son-in-law of Resident) published on 21 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother-in-law has been a resident at Dovehaven Grove for some time now. The manager and all the staff are very welcoming, provide a caring and friendly environment and are always on hand to answer any questions. A big thank you to the manager and all the staff.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for your thanks. The team at Dovehaven Grove work so hard to ensure that their residents are safe, happy and well so they will be pleased to have received your recognition. Kind regards

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Review from Carol B (Daughter of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The management team and care staff at Dovehaven Grove are all welcoming, friendly, approachable and professional. They are happy to openly interact with families and show great respect for all. We have found the manager to have an open-door policy and positively encourage family involvement and ideas
to create a happy and homely environment for our loved ones. A great team who do a fantastic job!
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for the wonderful review for Dovehaven Grove. The manager and her team will be very pleased that their hard work, care and consideration have been recognised. Kind regards.

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Review from G S (Daughter of Resident) published on 17 February 2022 Submitted via Website • Report
Overall Experience 4.0 out of 5
Under quite stressful circumstances my mother was transferred to the care of this home 2 days before Christmas. Since then the team have taken over her care and worked tirelessly to make sure that she settled. My mother was resistant to change, but due to the determination of the care team and with
the support of the senior carers and managers, she is certainly starting to feel more comfortable and settled.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to write a review. You are right the team work so hard to ensure that our residents are settled and happy, your recognition of their hard work is much appreciated. Kind regards

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Review from David F (Son of Resident) published on 4 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been a resident for some time, throughout she has been treated very well and cared for lovingly. January has been a month of lockdown due to Covid, throughout we have had contact via the telephone which has worked exceptionally well. The staff have been excellent and supportive throughout.
A well-run environment that I can't fault.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your wonderful 5-star review. Your comments are very much appreciated; the team work so hard, and it gives them a great feeling of 'a job well done' when we receive such positive feedback. Kind regards.

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Review from Carol C (Daughter of Resident) published on 17 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has been in for a month assessment. The place is first-class, very clean, the food looks good. The staff are extremely friendly and always helpful. There are plenty of activities going on and there is a high proportion of staff to residents.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for your kind comments and wonderful feedback, it is very much appreciated. Kind regards

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Review from J R (Daughter of Resident) published on 8 December 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad is living with dementia, and we have just recently moved him from a previous care home. He has settled here very well, and he is happier here and seems content. All the staff and the manager have been so welcoming, and I am very happy with the care and attention he receives.
It's brilliant
that their hard work and commitment has been recognised in their recent CQC rating. Well done to you all.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review. we are so pleased to hear that your father has settled so well following his move. Your comments are very much appreciated. Kind regards.

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Review from Sandra T (Daughter of Resident) published on 29 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum is happy and settled. Staff are brilliant.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for your fabulous 5* review. We very much appreciate it. Kind regards

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Review from Wendy H (Daughter of Resident) published on 27 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent staff, cannot do enough for our mum and us. She is so settled and happy now. Can't praise them enough.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your wonderful review. So glad to hear that your mum is happy and settled, the team work so hard to ensure our residents are happy, safe and well. Kind regards

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Review from David C (Brother of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This is a very good care environment for my brother despite being a fairly old building. All staff were extremely friendly and attended to any concerns/queries both me and my sister had when we visited my brother (resident) in October. His room was clean and welcoming and in a quiet though easily accessible
location. The home had given a fundraising coffee morning earlier that day so the communal rooms were in the process of being cleaned. Residents have opportunities to do external activities if this enhances health and well-being - like visits to local leisure facilities.
Every confidence that my brother is being well looked after! There was/is an issue with contacting the home via telephone which needs improvement though I understand the telephone service/equipment is being improved.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove. I am sure that others looking for care for a loved one will find your feedback useful. Our home was only opened as a Dovehaven home in 2020, having been closed and totally refurbished. However, the wonderful character of the building has not been lost and we have retained many original features of the home, which gives it a real charm, but more importantly makes it feel like 'just like home'. It is a popular place to be, there is always something going on and we have identified that the phone system needs to be addressed to meet that need. This is in hand now, we are pleased to say. The team work so hard to ensure that residents are safe, happy and healthy and to have this recognised by friends and family members will give them a real sense of a 'job well done'. Kind regards

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Review from Craig A (Grandson of Resident) published on 12 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly can I say a massive thank you, my grandad was recently moved here at our request after a terrible stint in hospital. The manager helped from the moment we walked through the door before even moving Grandad in. As a family, we made the decision to bring him closer to home after he was dumped
from hospital into a care home away from his family. We contacted the home when I was refused entry at a pre-arranged visit at the other care home. Within one hour of contact, Dovehaven Grove Care Home contacted his care home and arranged transition that day to themselves. Supported us in providing a wheelchair to transition.
Room was ready on arrival and they welcomed my grandad and the family with open arms and positivity. My grandad was a resident here for only a few months and whenever we were unable to visit they kept in touch and updated all the time. My grandad recently passed away at this care home and from the minute his health conditions deteriorated we were contacted and as a family, we were able to spend every minute with him.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for taking the time and trouble to review Dovehaven Grove. Your feedback on the experience your family had will do much to reassure those searching for care that this home will be one to consider for their loved ones. We send our condolences to you and your family on the loss of your grandad. Kind regards.

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Current Review Score: 8.0 (8.039)

Overview of Review Score

The Review Score of 8.0 (8.039) out of 10 for Dovehaven Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.300 for Dovehaven Grove is calculated as follows: ( (48 Excellents x 5) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 60 Ratings = 4.3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.739 Points relating to the number of positive Reviews for Dovehaven Grove is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 4 Positive Reviews ÷ 11 = 0.364
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Hannah

Hannah Cavanagh

Job Title: Home Manager at Dovehaven Grove

Welcome to Dovehaven Grove, where we are dedicated to creating a warm, supportive and homely environment for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Grove to verify any information. View our terms and conditions. Dovehaven Grove has an Enhanced Service - more info.