Dovehaven Grove

My mum has been in for a month assessment. The place is first-class, very clean, the food looks good. The staff are extremely friendly and always helpful. There are plenty of activities going on and there is a high proportion of staff to residents.

It's brilliant that their hard work and commitment has been recognised in their recent CQC rating. Well done to you all.

My mum is happy and settled. Staff are brilliant.

Excellent staff, cannot do enough for our mum and us. She is so settled and happy now. Can't praise them enough.

Every confidence that my brother is being well looked after! There was/is an issue with contacting the home via telephone which needs improvement though I understand the telephone service/equipment is being improved.

Room was ready on arrival and they welcomed my grandad and the family with open arms and positivity. My grandad was a resident here for only a few months and whenever we were unable to visit they kept in touch and updated all the time. My grandad recently passed away at this care home and from the minute his health conditions deteriorated we were contacted and as a family, we were able to spend every minute with him.

My mum moved into Dovehaven Grove Care Home at the end of January and I'm in full admiration for the care and standards from all the staff. The manager is wonderful and together with all the staff provide a loving, caring and friendly environment. I can now sleep at night knowing my mum is safe and well cared for. Thank you to you all

A lovely place, especially since the new manager took over, nothing is too small, especially when Mum is hard work at times with her dementia. She has settled down and accepts that this is her home. A special thank you to all the staff who care for her. A lovely clean and friendly place, thank you all.

My father-in-law was moved from another care home. All staff involved in his move have made it a stress-free experience. He has settled in well and this is mainly due to the care staff making him feel safe and secure.

I had not seen my sister for 16 months because of COVID, my only communication was by phone, they always answered within a few rings and gave me clear information which was comforting to me. When I arrived I was made very welcome and was offered refreshment. My sister has just finished her lunch, she was clean, dressed and content. The staff were friendly and smiled and were attentive.

Lovely place, staff brilliant, can't do enough for my mum, very clean.

This was my first visit to Dovehaven Grove, and my first impressions are very positive. The setting of the residents is very good, with all doors secured, and a singing in book and keypads to access the stairs. Staff are polite and helpful, and the rooms and corridors are clean and airy. Furnishings are tasteful - everything looks new. My sister enjoys her food, which she says is good, and her dietary requirements are being met. She is still "finding her feet" with new routines and people.

This was my first visit to this care home and was extremely happy with the reception I got when I arrived. The staff were lovely and helpful.

I visited the care home twice during May and enjoyed my visits. The staff and management were friendly and helpful. My mum appeared to be very happy and comfortable during both visits.

A very friendly and caring home. Always very clean and nice smell. Staff excellent and cannot do enough for you. Ten out of ten.

Staff always pleasant.

I know he is being well cared for. He enjoys all the music and singing that they have most days. Staff always very helpful when you ring, nothing is too much trouble. They make sure he has drinks and soft food all day and is always nicely dressed. His room always tidy. The home is always nice and clean.

My sister moved into Dovehaven Grove in October 2020. She is very happy. She loves the activities and the staff. She was lonely at home but not anymore. There are lots going on. She really enjoys living at Dovehaven Grove. The management and all the caring staff are excellent, caring for my sister. They also take time to ask how the relatives are. I am very happy that my sister is safe and happy. I couldn't ask for more. Thank you.

The home has recently come under the care of a new manager. The home has a lovely lively atmosphere now, there is a new open-door policy and the residents all look clean and very happy. My dad has formed good friendships with residents and tells us how lovely and very kind all of the staff are. He's now a karaoke fan! Cannot praise the new manager enough and the fantastic hardworking staff. Thank you.

My Dad has been in Dovehaven since July 2020. It’s been a very challenging time due to COVID and the restrictions imposed on residents and families, however, things are now much better since being allowed back into the home. The home itself is spotless and modern. Dad is very happy with the food and with the staff who have been most helpful. I’m happy that he is well cared for in this lovely home.