Dovehaven Grove

Poplar Grove, Bamber Bridge, Preston PR5 6RE
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8.0 59 Reviews
  • Dovehaven Grove, Preston
Dovehaven Grove offers accommodation for people who are 55 years or older with a wide range of care needs, including dementia, mental health conditions, physical disabilities and sensory impairments.

The home, which was refurbished in 2020, sits next to accessible woodland and provides residents with beautiful views of Whity Grove Park. In addition to high-quality living spaces, Dovehaven Grove features a library room and a hairdressing salon.

Other facilities include a 'Zen Room' where people can relax in a calming space, a garden room for people unable to take part in outdoor planting as well as themed seating areas to support freedom of movement.

There are 60 bedrooms, some of which have en-suite bathrooms. The home has full accessibility for people who need adapted entrances and exits. The garden is wheelchair accessible and has been designed in consideration of residents' needs.

Please view the Dovehaven Facebook page for further insight into life at the home.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Dementia Residential Care
  • For a maximum of 55 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Stroke
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Emma Willoughby (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: No
  • Last Refurbishment: 2020

Room Information

  • Single Rooms (55)

Parking

  • Private visitor car park to the front of the home

Dovehaven Grove Reviews (59)

8.0

Dovehaven Grove has a Review Score of 8.0 (8.039) out of 10, based on 5 reviews in the last 2 years.
Over all time Dovehaven Grove has 59 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Dovehaven Grove
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Total of 59, showing 41-59
Review from Margaret S (Daughter of Resident) published on 9 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum moved into Dovehaven Grove Care Home at the end of January and I'm in full admiration for the care and standards from all the staff. The manager is wonderful and together with all the staff provide a loving, caring and friendly environment. I can now sleep at night knowing my mum is safe and
well cared for. Thank you to you all
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for your wonderful review, we do appreciate your kind words and feel pleased that you have peace of mind knowing your mother is safe and well cared for. Kind regards.

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Review from Janet R (Daughter-in-law of Resident) published on 23 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely place, especially since the new manager took over, nothing is too small, especially when Mum is hard work at times with her dementia. She has settled down and accepts that this is her home. A special thank you to all the staff who care for her. A lovely clean and friendly place, thank you all.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your wonderful review and your very kind words. Everyone works so hard to ensure that residents feel settled and happy, the team will be so pleased to know that you are able to see the benefits of this. Kind regards.

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Review from Kate B (Daughter-in-law of Resident) published on 20 August 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father-in-law was moved from another care home. All staff involved in his move have made it a stress-free experience. He has settled in well and this is mainly due to the care staff making him feel safe and secure.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time and trouble to review Dovehaven Grove. The manager and her team work so hard to ensure that our new residents quickly feel safe and settled in their new home. We appreciate your feedback. Kind regards.

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Review from Eddie W (Sister of Resident) published on 16 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I had not seen my sister for 16 months because of COVID, my only communication was by phone, they always answered within a few rings and gave me clear information which was comforting to me. When I arrived I was made very welcome and was offered refreshment. My sister has just finished her lunch, she
was clean, dressed and content. The staff were friendly and smiled and were attentive.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for taking the time to review Dovehaven Grove, your comments and ratings are very much appreciated. Kind regards.

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Review from Beverley K (Daughter of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, staff brilliant, can't do enough for my mum, very clean.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Many thanks for your 5* review, your kind comments are much appreciated.
Kind regards

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Review from G C (Sister of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first visit to Dovehaven Grove, and my first impressions are very positive. The setting of the residents is very good, with all doors secured, and a singing in book and keypads to access the stairs. Staff are polite and helpful, and the rooms and corridors are clean and airy. Furnishings
are tasteful - everything looks new. My sister enjoys her food, which she says is good, and her dietary requirements are being met. She is still "finding her feet" with new routines and people.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review, we appreciate your comments and feedback.
Kind regards

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Review from Denis C (Brother-in-law of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my first visit to this care home and was extremely happy with the reception I got when I arrived. The staff were lovely and helpful.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your review, we are very appreciative of your comments.
Kind regards

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Review from Christian B (Son of Resident) published on 17 June 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I visited the care home twice during May and enjoyed my visits. The staff and management were friendly and helpful. My mum appeared to be very happy and comfortable during both visits.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the time to review Dovehaven Grove, your comments are very much appreciated. Kind regards

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Review from Dorothy G (Sister-in-law of Resident) published on 8 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and caring home. Always very clean and nice smell. Staff excellent and cannot do enough for you. Ten out of ten.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for your review. We really appreciate your 5-stars and your ten out of ten! The team, work so hard to ensure that residents are safe, well and happy; it is good to know that is noticed. Kind regards.

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Review from Eileen W (Sister-in-law of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Always very clean with a nice smell.
Staff always pleasant.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your (almost) 5* review. We very much appreciate your high rating and comments. Kind regards

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Review from Joan M (Wife of Resident) published on 6 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I know he is being well cared for. He enjoys all the music and singing that they have most days. Staff always very helpful when you ring, nothing is too much trouble. They make sure he has drinks and soft food all day and is always nicely dressed. His room always tidy. The home is always nice and clean.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for the 5* review you have given. It is very much appreciated and the team will be really pleased that you are happy with your husband's care. Kind regards

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Review from P T (Sister of Resident) published on 23 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister moved into Dovehaven Grove in October 2020. She is very happy. She loves the activities and the staff. She was lonely at home but not anymore. There are lots going on. She really enjoys living at Dovehaven Grove. The management and all the caring staff are excellent, caring for my sister.
They also take time to ask how the relatives are. I am very happy that my sister is safe and happy. I couldn't ask for more. Thank you.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for your 5* review. The team work so hard to ensure that residents are well cared for and your kind words and comments are very much appreciated. Kind regards

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Review from Lorna P (Daughter of Resident) published on 12 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home has recently come under the care of a new manager. The home has a lovely lively atmosphere now, there is a new open-door policy and the residents all look clean and very happy. My dad has formed good friendships with residents and tells us how lovely and very kind all of the staff are. He's
now a karaoke fan! Cannot praise the new manager enough and the fantastic hardworking staff. Thank you.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you very much for taking the trouble to review Dovehaven Grove. So glad to hear that your Dad is taking advantage of the fun to be had singing along with the karaoke. Thank you for your kind comments about the manager and her team, they are much appreciated. Kind regards.

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Review from Julie K (Daughter of Resident) published on 12 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Dad has been in Dovehaven since July 2020. It’s been a very challenging time due to COVID and the restrictions imposed on residents and families, however, things are now much better since being allowed back into the home. The home itself is spotless and modern. Dad is very happy with the food and
with the staff who have been most helpful. I’m happy that he is well cared for in this lovely home.
Reply from Alison Foreman, Head of Sales and Marketing at Dovehaven Grove

Thank you for taking the time and trouble to review Dovehaven Grove. We are all very pleased to be welcoming our families back to us, the team has worked so hard to ensure that our residents have been kept safe, well and happy during these difficult months. To receive such positive feedback will give the team a real 'lift'. Kind regards

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Review from Jimmy A (Friend of Resident) published on 5 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend who is a resident at Dovehaven Grove. He really has settled in well. One of their senior members of staff has been very helpful, and nothing is too much trouble for her to help my friend. The rest of the staff are great and go above and beyond to ensure my friend is well cared for.
Reply from Sandra Carr, Home Manager at Dovehaven Grove

Thank you very much for the 5* review. Your comments are much appreciated by the whole team. Kind regards.

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Review from Celestine M (Daughter of Resident) published on 18 January 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
Not been inside the care home due to Covid 19. Mum has been a resident since Sept 2020. Mum settled much more quickly than we had expected. Mum seems happier now and we know she is safe, well, clean and cared for 24 hours a day which puts our minds at rest. The care home now has a pod so luckily we
have been able to visit Mum. The staff are always very helpful, kind and accommodating and look after Mum well.
Reply from Sandra Carr, Home Manager at Dovehaven Grove

Thank you very much for your review, we appreciate your comments and are happy to know that your mind is at rest. Kind regards.

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Review from J T (Daughter of Resident) published on 28 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
After an initial settling time I am quite happy with the care of my mother, she seems happy and carers always seem kind towards her, considering she can be quite a stubborn person and strong-willed. Under the current Covid-19 situation, I have visited a couple of times and what I have seen I am happy
with.
Reply from Sara Allton, Home Manager at Dovehaven Grove

Thank you for your glowing review, we really appreciate your kind words. Myself and the team at Dovehaven Grove cherish our residents and strive to make our home a happy environment.

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Review from L H (Daughter of Resident) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father was put into Dovehaven Grove at the very short of the lockdown. We obviously haven't been able to visit. When we phone we are always warmly welcomed. Nothing is too much trouble. The friendly staff ask lots of questions to get to know all about dad. He has settled brilliantly. He has stopped
using his walking frame and has rosiness in his cheeks!
Reply from Sandra Carr, Home Manager at Dovehaven Grove

It is a pleasure to have your father with us; he brightens up our day. Thank you for your kind words.

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Review from D D (Wife of Resident) published on 2 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am writing on behalf of my husband, but he tells me the meals were excellent. The bedroom is comfortable. Pushed him in a wheelchair in the garden, did armchair exercises. Let me speak to him which we both found good due to the lockdown. If for any reason he had to go into the care home, we would
recommend this one. He has vascular dementia.
Reply from Tracey Otterman, Home Manager at Dovehaven Grove

Thank you for your kinds words, your husband was a pleasure to have stay with us.

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Current Review Score: 8.0 (8.039)

Overview of Review Score

The Review Score of 8.0 (8.039) out of 10 for Dovehaven Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.7 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.300 for Dovehaven Grove is calculated as follows: ( (48 Excellents x 5) + (2 Satisfactorys x 3) + (2 Poors x 2) + (8 Very Poors x 1) ) ÷ 60 Ratings = 4.3
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 3.739 Points relating to the number of positive Reviews for Dovehaven Grove is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 55 registered maximum number of service users is 11. 4 Positive Reviews ÷ 11 = 0.364
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (1)

Hannah

Hannah Cavanagh

Job Title: Home Manager at Dovehaven Grove

Welcome to Dovehaven Grove, where we are dedicated to creating a warm, supportive and homely environment for our residents.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Dovehaven Grove to verify any information. View our terms and conditions. Dovehaven Grove has an Enhanced Service - more info.