What types of Care is Richmond Manor Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Richmond Manor Care Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Richmond Manor Care Home to the centre of Bedford?

7.5 mile(s) as the crow flies, distance by road may be significantly further.

Richmond Manor Care Home, 14 Dunstable Street, Ampthill, Bedford, Bedfordshire MK45 2JT

Review from D W (Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

A very caring and friendly atmosphere. The staff are fantastic and can't do enough to help you. Facilities are excellent: a film room, large and small lounges, an activity room and best of all, the coffee shop where residents can meet with each other and their visitors. There is a choice of menu at

all meals, and if none suits you, you can order something else.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for sharing your experience of Richmond Manor. We're thrilled to hear that you've found the atmosphere so caring and friendly, and that our team has been able to support you in every way possible. It's wonderful to know that the facilities are being enjoyed, as these spaces are designed to bring people together and make every day special.

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Review from G P (Daughter of Resident) published on 21 August 2025 Submitted via Postal Card • Report

Overall Experience

Our mother came to live at Richmond Manor at the end of 2024. We were made to feel very welcome right from the start, and the atmosphere is always very happy and friendly. The homemakers are very supportive and caring, and mums' personal care and needs are treated with care and understanding. Nothing

is ever too much trouble for the homemakers.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words about Richmond Manor. Were delighted to hear that you and your mother felt so welcome from the very beginning. Creating a happy, friendly atmosphere where residents feel truly at home is at the heart of what we do, and its wonderful to know our Homemakers care and support have made such a difference. Your feedback means a great deal to the whole team well be sure to share it with them.

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Review from Patrica M (Respite Resident) published on 15 August 2025 Submitted via Postal Card • Report

Overall Experience

The wonderful team at Richmond Manor saved my life! Seriously ill, I came from the hospital six months ago for 'End of Life Care'. Thanks to the dedicated care of lovely, friendly, and compassionate staff I have made a good recovery, now taking full care of myself and completely mobile. The care team

are, without exception, a credit to Richmond Manor, their hard work and commitment creating such a happy and nurturing home. With their help I have been able to fulfil my wish to become well enough to go home, for which I am so grateful.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

We are thrilled to hear what a wonderful experience you had at Richmond Manor. Your kind words mean the world to us, and we couldn't be prouder of our wonderful care team who work with such dedication, compassion, and commitment every day. It has been our privilege to be part of your recovery, and we are so pleased that you feel ready to return home. On behalf of everyone at Richmond Manor, we wish you continued good health, and you are welcome to visit us anytime.

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Review from Sue W (Daughter of Resident) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Dad recently had two weeks respite care at Richmond Manor. All the staff are so welcoming and helpful, the facilities are great and Dad's room was lovely and clean. Most importantly of all, the residents appeared to be happy and enjoying themselves. As Dad's only carer it's such a comfort to me to know

that they are there to care so well for Dad when I need to have a break.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your kind words. We're so pleased to hear your dad felt well cared for during his respite stay at Richmond Manor. It's wonderful to know that our team, facilities, and the warm atmosphere brought you both comfort and peace of mind. We're always here whenever you need us.

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Review from Kathleen T (Wife of Resident) published on 28 April 2025 Submitted via Postal Card • Report

Overall Experience

I would like to say a massive thank you to all the wonderful staff who cared for my husband during his time there. They were so kind and helpful at all times to both of us and I really appreciate that. My very best wishes to you all.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words. It was our privilege to care for your husband during his time with us. Your appreciation means the world to the whole team, and we're glad we could offer support to both of you. Sending our very best wishes to you and your family.

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Review from Jen L (Daughter of Resident) published on 9 April 2025 Submitted via Website • Report

Overall Experience

Our Mum lived at Richmond Manor for two years before she passed away at the age of 96. She had Alzheimer's, and when it was no longer safe for her to live at home, we were fortunate to find Richmond Manor.

Mum was very happy there-always smiling, always high-fiving everyone. The carers and staff

were friendly, and some, in particular, were truly exceptional. Her room was cosy and homely, always kept clean, and she was well looked after. The food was great, though in her final years, she mostly preferred biscuits!
They made sure she always had plenty of these while still offering proper meals.

It's a lovely environment. There was always a different space to take her such as quiet rooms, lovely garden or balcony. The café was especially sociable and welcoming.

Overall, Richmond Manor provided excellent care. When Mum passed away, the staff were genuinely sad, and some even attended her funeral, which meant so much to us. We can't thank them enough for their kindness and dedication.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your heartfelt words and for sharing your Mum's story. We're truly honoured that Richmond Manor could be part of her journey, and it means the world to know she was happy here and surrounded by people who cared deeply for her.It's always our aim to create a home that feels comforting, safe and full of warmth, and knowing that she felt that, is incredibly touching.Your Mum clearly left a lasting impression on those around her, and her passing was felt deeply by the team. Thank you again for your kind words and for allowing us to care for such a special lady. She will always be remembered fondly at Richmond Manor.

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Review from Sally R (Daughter of Resident) published on 1 April 2025 Submitted via Postal Card • Report

Overall Experience

Mum has absolutely flourished since she arrived in December. Her family and friends all say she hasn't been or looked better or happier in the last 2 years. We are so grateful to Richmond Manor, the atmosphere, the staff, the food, the activities, the care, the decor - All are outstanding.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time review our home, we are thrilled to hear how happy you are with everything and that mum is flourishing in her new home

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Review from M S (Friend of Resident) published on 27 March 2025 Submitted via Postal Card • Report

Overall Experience

My experience of Richmond Manor and it's staff and carers was nothing but amazing, friendly and very helpful and caring. Richmond Manor is so clean, modern and somewhere I would certainly tell anybody wishing to need a place for a family member.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your lovely review, your feedback will be shared with all of our team. We really appreciate you sharing

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Review from Ian H (Stepson of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

Excellent care from the team at Richmond Manor Care Home. Well organised but with a very human touch that came across with each interaction. Food specially prepared for individual needs. Room spotless and thankfully no noisy beeps going off.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time to review our home, we pride ourselves on delivering the best care and support and will share your feedback with the team.

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Review from Paula S (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

My mother found it difficult to accept that she needed a care home! It took her over a year to do so! Whilst most of us would like to retain our independence for as long as we can, when it comes to choosing care for a loved one there are many factors to consider. We chose Richmond Manor Care Home for

many reasons, the reasons we chose it remain true to this day. A truly well-led management team led by a very good leader, the care home manager. An organisation, in our experience, is as good as the person at the top. A generous kind kind-hearted authentic leader who takes her responsibilities professionally knowing that everyone in the home needs to be acknowledged and cared for including residents and all staff. This pervades throughout the atmosphere in the home and it is always a delight to visit my mother. The home is clean, modern and is always welcoming whenever we visit. We would wholeheartedly recommend anyone considering a care home to visit Richmond Manor Care Home, Ampthill.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your heartfelt review. We truly understand that making the decision to move into a care home can be a significant and emotional journey, and we are so pleased that your mother has found comfort and care at Richmond Manor.Your kind words about our team, mean the world to us. We are incredibly proud of the warm, welcoming, and compassionate environment we have created, and it's wonderful to hear that this has been your experience whenever you visit.It is our privilege to care for your mother, and we are grateful for your trust in us. If there's ever anything we can do to further support you and your family, please don't hesitate to let me know.

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Review from Clare D (Daughter of Resident) published on 5 March 2025 Submitted via Website • Report

Overall Experience

I have to thank all of your team for being so very amazing, professional, caring, supportive and just so gentle in our hour of need.
It may have only been a short time we were with you, but we will never forget your warmth and kindness to our family. You will all be remembered fondly by us all.
Thank

you on behalf of the resident's dear husband, he is very broken right now, but that evening you allowed him to stay with her, did him the power of good. Also, thank you for taking the time to go that extra mile and feed us all on a regular basis. Those little things helped so very much.
Please pass our thanks to the night staff we did not meet, for caring for our relative through the night. In fact anyone behind the scenes we did not get to thank in person.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your incredibly kind words. It was an honour for our team to care for your loved one and to support your family during such a difficult time. While your time with us may have been short, please know that your gratitude means the world to us, and we will always remember the trust you placed in our care.I will personally pass on your thanks to our night staff and everyone behind the scenes who played a part in supporting your family. Please know that you are in our thoughts, and if there is anything we can do for you, we are always here.

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Review from M R (Son of Resident) published on 24 February 2025 Submitted via Website • Report

Overall Experience

Richmond Manor Care Home has excellent and well-maintained facilities. Even more importantly, all the staff were all caring and kind in the support they gave to my stepmother in her final days. It was reassuring to us - and most of all to her - to see that she was in such safe, attentive and thoughtful

hands.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words and for sharing your experience of our home. We are truly grateful for your feedback and honoured to have been able to care for your stepmother in her final days. Ensuring that our residents feel safe, comfortable, and surrounded by kindness is at the heart of everything we do, and it means a lot to know that you felt reassured by the care and support she received. Please accept our deepest sympathies for your loss. If there is anything we can do for you or your family, please don't hesitate to reach out.

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Review from M Y (Niece of Resident) published on 27 January 2025 Submitted via Website • Report

Overall Experience

My Aunt had a recent stay here and from the moment we walked in the front door we knew that this was something special.
The facilities provided and the environment are faultless and so beautifully decorated.
The individual rooms are so cosy and comfortable.
My Aunt loved the food which was plentiful

and 5*.
The Management and all the staff we met were so friendly, and caring and genuinely had time for my Aunt and also us, nothing was too much trouble.
This really is a top-quality care home, providing luxury standards that set Richmond apart from other care homes in the Bedfordshire area.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind and glowing review. We're delighted to hear about your Aunt's positive experience during her stay with us and that you found our home to be something special from the moment you arrived. It's wonderful to know that you appreciated our beautifully decorated facilities and cosy, comfortable rooms, and we're thrilled that your Aunt enjoyed our 5-star dining experience. Our chefs take great pride in providing delicious and nutritious meals for our residents, so your feedback will mean a lot to them. We're especially grateful for your comments about our team. Ensuring our residents and their families feel genuinely cared for is at the heart of what we do, and it's so rewarding to hear that we were able to provide this for your Aunt and your family. Your kind words mean so much to us, and we're honoured to be recognised as setting a benchmark in the local area.

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Review from M N (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report

Overall Experience

Mum was well looked after during her stay and the staff kept me well informed of any changes.

Reply from Val Foley, CRM at Richmond Manor Care Home

Thank you for your kind review. We adore your Mum and welcome her whenever she likes to stay with us.

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Review from Derek W (Nephew of Resident) published on 1 October 2024 Submitted via Postal Card • Report

Overall Experience

The cognitive status of residents has improved significantly.
We found all the staff we met to be polite, cheerful and caring.
Richmond Manor is a nice home and one I would not mind coming to when a few years have passed.

Reply from Val Foley, Customer Relations Manager at Richmond Manor Care Home

We thank you for your review and are pleased to hear that you have seen the continuing high standards within our home. We find that with the correct team in place (as we have), then it will continue to be one of the best homes for miles around. Thank you.

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Review from Lynne H (Sister of Resident) published on 27 June 2024 Submitted via Website • Report

Overall Experience

Richmond Manor provides excellent care for my brother, who has dementia. He has now been a resident for six months and is settling in very well indeed. The environment is warm, friendly and very comfortable, and nothing is too much trouble for the care team. The management team and their entire staff

are lovely, kind, and supportive.
There is always plenty of things to do, with daily activities being offered to all residents. My brother particularly likes the singing and music sessions where he has even been known to dance with other residents.
In the interest of my brother's ongoing care, I would say that choosing Richmond Manor was completely the right decision. I can only thank and praise the hard-working staff for their continued support and commitment, and above all for the happiness I now see in my brother each time I visit.

Reply from Val Foley at Richmond Manor Care Home

We thank you for taking the time to leave a review for Richmond Manor and appreciate that you can see how hardworking all the team are to ensure your brother and all our lovely residents are cared for in every aspect of their wellbeing. Thank you for choosing Richmond Manor as the home for your brother.

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Review from K J (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report

Overall Experience

Mum is known by name by the care team. They are helpful and kind and encourage her to take part in the activities going on. The meals are interesting and well balanced and a good portion size for Mum. She has been at Richmond Manor for 8 months and has settled in well. Her room is kept very clean as

are all the common areas.

Reply from Val Foley at Richmond Manor Care Home

We appreciate your time in leaving an honest review and are so pleased that Mum loves being at Richmond Manor. The team work very well together to deliver the care that our residents need every day. Thank you once again.

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Review from D K (Niece of Resident) published on 24 May 2024 Submitted via Postal Card • Report

Overall Experience

I visit my aunty in the home every week since she has been there. She is very happy and enjoys the daily activities and the company of the staff and other residents. This month she really enjoyed watching the chickens hatch and seeing and holding the chicks. She likes all the staff and is happy with

all of the care provided.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your kind review of our lovely home and especially the staff and the activities we run on a daily basis. The chicks were definitely adored by our residents and we always welcome suggestions for events our residents would enjoy. I will pass your comments on to the team with thanks.

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Review from Sue D (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report

Overall Experience

Richmond Manor provides first-class care for Mum, who has dementia. Nothing is too much trouble for any of the staff from reception and all homemakers, to the kitchen and laundry. The rooms are well furnished and very comfortable. Mum is a very social person and loves taking part in any (and all) of

the activities. She is very happy here and I cannot recommend it highly enough.

Reply from Valerie Foley, Customer Relations Manager at Richmond Manor Care Home

Hi Sue. Thank you for your positive review praising Richmond Manor for the first-class care we give for your lovely Mum. We continually strive to maintain excellent standards throughout the home and I will pass your comments on to the team with thanks.

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Review from C R (Partner of Resident) published on 16 May 2024 Submitted via Website • Report

Overall Experience

My partner spent much of his time in Richmond Manor very unhappy and distressed, according to a DISS team report. I feel I was not kept fully informed of his behaviour.
He lost a lot of weight initially, he had dementia, and needed help with his meals.
Laundry could be an issue at times, clothing

damaged, missing, or not pressed, sometimes the clothes he wore didn’t fit and were obviously not his.
Carers on the whole were good, and did their best. The management was poor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your review and your comments. We take all feedback seriously and constructively, especially where our service delivery may have fallen below the high standards expected. Our thoughts are with you and members of your partner's family at this difficult time. We would welcome the chance to discuss this further with you in person.