Richmond Manor Care Home

Mum has absolutely flourished since she arrived in December. Her family and friends all say she hasn't been or looked better or happier in the last 2 years. We are so grateful to Richmond Manor, the atmosphere, the staff, the food, the activities, the care, the decor - All are outstanding.

My experience of Richmond Manor and it's staff and carers was nothing but amazing, friendly and very helpful and caring. Richmond Manor is so clean, modern and somewhere I would certainly tell anybody wishing to need a place for a family member.

Excellent care from the team at Richmond Manor Care Home. Well organised but with a very human touch that came across with each interaction. Food specially prepared for individual needs. Room spotless and thankfully no noisy beeps going off.

My mother found it difficult to accept that she needed a care home! It took her over a year to do so! Whilst most of us would like to retain our independence for as long as we can, when it comes to choosing care for a loved one there are many factors to consider. We chose Richmond Manor Care Home for many reasons, the reasons we chose it remain true to this day. A truly well-led management team led by a very good leader, the care home manager. An organisation, in our experience, is as good as the person at the top. A generous kind kind-hearted authentic leader who takes her responsibilities professionally knowing that everyone in the home needs to be acknowledged and cared for including residents and all staff. This pervades throughout the atmosphere in the home and it is always a delight to visit my mother. The home is clean, modern and is always welcoming whenever we visit. We would wholeheartedly recommend anyone considering a care home to visit Richmond Manor Care Home, Ampthill.

Please pass our thanks to the night staff we did not meet, for caring for our relative through the night. In fact anyone behind the scenes we did not get to thank in person.

Richmond Manor Care Home has excellent and well-maintained facilities. Even more importantly, all the staff were all caring and kind in the support they gave to my stepmother in her final days. It was reassuring to us - and most of all to her - to see that she was in such safe, attentive and thoughtful hands.

This really is a top-quality care home, providing luxury standards that set Richmond apart from other care homes in the Bedfordshire area.

Mum was well looked after during her stay and the staff kept me well informed of any changes.

Richmond Manor is a nice home and one I would not mind coming to when a few years have passed.

In the interest of my brother's ongoing care, I would say that choosing Richmond Manor was completely the right decision. I can only thank and praise the hard-working staff for their continued support and commitment, and above all for the happiness I now see in my brother each time I visit.

Mum is known by name by the care team. They are helpful and kind and encourage her to take part in the activities going on. The meals are interesting and well balanced and a good portion size for Mum. She has been at Richmond Manor for 8 months and has settled in well. Her room is kept very clean as are all the common areas.

I visit my aunty in the home every week since she has been there. She is very happy and enjoys the daily activities and the company of the staff and other residents. This month she really enjoyed watching the chickens hatch and seeing and holding the chicks. She likes all the staff and is happy with all of the care provided.

Richmond Manor provides first-class care for Mum, who has dementia. Nothing is too much trouble for any of the staff from reception and all homemakers, to the kitchen and laundry. The rooms are well furnished and very comfortable. Mum is a very social person and loves taking part in any (and all) of the activities. She is very happy here and I cannot recommend it highly enough.

Carers on the whole were good, and did their best. The management was poor.

My experience on many occasions over the period from September 2021 until February 2024, was poor. The laundry service was lacking in care, the visit bookings were haphazard, the management and staff were at times quite unwelcoming, though I did find some of the carers very kind and caring.

My grandmother is very happy and content.

My grandma loves it when she comes and stays here. Home makers are really good at always going out of their way to make her feel special and welcome. The staff nurses are nice too.

Thank you.

My mum has been a resident of Richmond Manor for almost 3 years. As a family we have been very happy with the service that Richmond Manor offers. My mum's very content and well cared for. If there have been the inevitable concern/issue they have been quickly resolved. I would highly recommend Richmond Manor.

Richmond Manor Care Home was a wonderful place. The staff and management are very caring. Being from the States, I didn't know what to expect but Richmond Manor exceeded my expectations. Would highly recommend Richmond Manor.