Richmond Manor Care Home

14 Dunstable Street, Ampthill, Bedford MK45 2JT
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9.7 60 Reviews
  • Richmond Manor Care Home, Bedford
Within Richmond Manor you will find luxurious living, coupled with an award-winning model of care.

Situated in the heart of Ampthill, this state-of-the-art care home offers a vibrant community where residents enjoy a busy and active lifestyle, with support where needed from the award-winning Homemakers, and last year Hamberley Care Homes were named Residential Care Provider of the Year (2022) in recognition of their ground-breaking approach.

Within the luxury care home you will also find the superb features and facilities which set Richmond Manor apart from the standard care home, including:

- Spacious en-suite bedrooms, decorated in a range of themes for comfortable and modern living
- A wellbeing and beauty salon which includes hairdressing and a nail bar
- A bar and a café where residents can enjoy socialising with friends
- Bright living spaces
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Rated as ‘Good’ in all areas by the Care Quality Commission (November 2021), Richmond Manor offers high quality residential, dementia and nursing care, as well as short breaks, all within a luxury environment. Please contact their friendly team today to arrange your tour, and to find out more.
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Care Provided by Richmond Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1925
  • Self-Funded Residential Dementia Care: from £2043
  • Self-Funded Nursing Care: from £2226
  • Self-Funded Nursing Dementia Care: from £2333
  • RESPITE Self-Funded Residential Care: from £2118
  • RESPITE Self-Funded Residential Dementia Care: from £2247
  • RESPITE Self-Funded Nursing Care: from £2449
  • RESPITE Self-Funded Nursing Dementia Care: from £2566

These prices are only a guideline, please contact Richmond Manor Care Home to find out the exact price for your requirements.

Contact Richmond Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Richmond Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Richmond Manor Care Home Reviews (60)

9.7

Richmond Manor Care Home has a Review Score of 9.7 (9.739) out of 10, based on 32 reviews in the last 2 years.
Over all time Richmond Manor Care Home has 60 reviews.

Overall Experience
  • 51
  • 7
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Date Published
  • 60
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Reviewer Connection to Richmond Manor Care Home
  • 22
  • 6
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  • 4
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Review from M N (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum was well looked after during her stay and the staff kept me well informed of any changes.
Reply from Val Foley, CRM at Richmond Manor Care HomeThank you for your kind review. We adore your Mum and welcome her whenever she likes to stay with us.
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Review from Derek W (Nephew of Resident) published on 1 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The cognitive status of residents has improved significantly.
We found all the staff we met to be polite, cheerful and caring.
Richmond Manor is a nice home and one I would not mind coming to when a few years have passed.
Reply from Val Foley, Customer Relations Manager at Richmond Manor Care HomeWe thank you for your review and are pleased to hear that you have seen the continuing high standards within our home. We find that with the correct team in place (as we have), then it will continue to be one of the best homes for miles around. Thank you.
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Review from Lynne H (Sister of Resident) published on 27 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Manor provides excellent care for my brother, who has dementia. He has now been a resident for six months and is settling in very well indeed. The environment is warm, friendly and very comfortable, and nothing is too much trouble for the care team. The management team and their entire staff
are lovely, kind, and supportive.
There is always plenty of things to do, with daily activities being offered to all residents. My brother particularly likes the singing and music sessions where he has even been known to dance with other residents.
In the interest of my brother's ongoing care, I would say that choosing Richmond Manor was completely the right decision. I can only thank and praise the hard-working staff for their continued support and commitment, and above all for the happiness I now see in my brother each time I visit.
Reply from Val Foley at Richmond Manor Care HomeWe thank you for taking the time to leave a review for Richmond Manor and appreciate that you can see how hardworking all the team are to ensure your brother and all our lovely residents are cared for in every aspect of their wellbeing. Thank you for choosing Richmond Manor as the home for your brother.
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Review from K J (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum is known by name by the care team. They are helpful and kind and encourage her to take part in the activities going on. The meals are interesting and well balanced and a good portion size for Mum. She has been at Richmond Manor for 8 months and has settled in well. Her room is kept very clean as
are all the common areas.
Reply from Val Foley at Richmond Manor Care HomeWe appreciate your time in leaving an honest review and are so pleased that Mum loves being at Richmond Manor. The team work very well together to deliver the care that our residents need every day. Thank you once again.
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Review from D K (Niece of Resident) published on 24 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit my aunty in the home every week since she has been there. She is very happy and enjoys the daily activities and the company of the staff and other residents. This month she really enjoyed watching the chickens hatch and seeing and holding the chicks. She likes all the staff and is happy with
all of the care provided.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your kind review of our lovely home and especially the staff and the activities we run on a daily basis. The chicks were definitely adored by our residents and we always welcome suggestions for events our residents would enjoy. I will pass your comments on to the team with thanks.
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Review from Sue D (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Richmond Manor provides first-class care for Mum, who has dementia. Nothing is too much trouble for any of the staff from reception and all homemakers, to the kitchen and laundry. The rooms are well furnished and very comfortable. Mum is a very social person and loves taking part in any (and all) of
the activities. She is very happy here and I cannot recommend it highly enough.
Reply from Valerie Foley, Customer Relations Manager at Richmond Manor Care HomeHi Sue. Thank you for your positive review praising Richmond Manor for the first-class care we give for your lovely Mum. We continually strive to maintain excellent standards throughout the home and I will pass your comments on to the team with thanks.
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Review from C R (Partner of Resident) published on 16 May 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My partner spent much of his time in Richmond Manor very unhappy and distressed, according to a DISS team report. I feel I was not kept fully informed of his behaviour.
He lost a lot of weight initially, he had dementia, and needed help with his meals.
Laundry could be an issue at times, clothing
damaged, missing, or not pressed, sometimes the clothes he wore didn’t fit and were obviously not his.
Carers on the whole were good, and did their best. The management was poor.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your review and your comments. We take all feedback seriously and constructively, especially where our service delivery may have fallen below the high standards expected. Our thoughts are with you and members of your partner's family at this difficult time. We would welcome the chance to discuss this further with you in person.
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Review from Norma R (Friend of Resident) published on 29 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My experience on many occasions over the period from September 2021 until February 2024, was poor. The laundry service was lacking in care, the visit bookings were haphazard, the management and staff were at times quite unwelcoming, though I did find some of the carers very kind and caring.
Reply from Fiona Smith, Home Manager at Richmond Manor Care HomeThank you for taking the time to write this review. We are sorry to hear of your experience, particularly as we do not have record of any concerns raised over the last few years, and would love the opportunity to discuss this with you. With regard to visits, we always appreciate visitors phoning or booking ahead, but there is no restriction on visitors to the care home (unless mandated by government such as Covid-19) and bookings are not required. We are sorry if you tried to arrange visits in advance and you felt that this wasn't followed up appropriately. It is disappointing that you feel the management team and staff were unwelcoming, albeit we are delighted to hear that you found our team kind and caring. I would welcome the opportunity to meet with you and discuss any specific concerns you have in person.
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Review from B S (Granddaughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandmother is very happy and content.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeWe thank you for leaving Richmond Manor a kind review. We are committed to delivering an outstanding care experience for all our residents.
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Review from Nicola E (Granddaughter of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My grandma loves it when she comes and stays here. Home makers are really good at always going out of their way to make her feel special and welcome. The staff nurses are nice too.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeThank you for leaving a review for Richmond Manor Care Home. We love having your Grandma stay with us and she has been so many times now we miss her every time her respite ends. Lovely reviews support other families when choosing our home for their loved ones so thank you.
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Review from Martin K (Brother-in-law of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our relative was looked after with great care and dignity by all staff, especially in the final stages of his life. The understanding and compassion of everyone from carers to nurses, cleaners, catering and management and admin staff was very moving to see. Many of the team went above and beyond to
make a difficult life better, and we are very grateful to all of you.
Thank you.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeWe thank you for taking the time to leave such a kind review, and we value your appreciation as all our staff work together as a team to support all our residents and family members. Thank you again.
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Review from J L (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum has been a resident of Richmond Manor for almost 3 years. As a family we have been very happy with the service that Richmond Manor offers. My mum's very content and well cared for. If there have been the inevitable concern/issue they have been quickly resolved. I would highly recommend Richmond
Manor.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to leave a valuable review for Richmond Manor. We have an excellent team at the home and they will welcome your kind words which we hope will also encourage other families when seeking care for their loved ones.
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Review from L S (Respite Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Richmond Manor Care Home was a wonderful place. The staff and management are very caring. Being from the States, I didn't know what to expect but Richmond Manor exceeded my expectations. Would highly recommend Richmond Manor.
Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to leave a review for us and even though your stay with us was unexpected, we are so pleased that we made your stay with us enjoyable. We hope your journey back to the USA was comfortable and we wish you all the best for continued recovery.
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Review from Keith G (Brother of Resident) published on 12 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister has been looked after superbly, my family and I are so happy that she has settled in so well. The manager has been amazing, my sister had a stroke on Christmas Day and has made a brilliant recovery. Thank you.
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Review from Margaret D (Respite Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Only been here for five days.
Lovely staff, very friendly.
Lovely gardens and facilities.
Have had a haircut and styled - very impressed.
A great place to get back to healing before going home.
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Review from Christine A (Friend of Resident) published on 25 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
When I first visited my friend before Christmas, she was extremely upset, crying and wishing for me to take her home. The second time, she was much the same, third time would not see me. The difference in today's visit is quite unbelievable. She was happy and laughing, and her overall attitude was much
more positive. Now I am really looking forward to seeing her again.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your lovely comments! This feedback is wonderful for us to hear. It is great to hear that your friend has settled and is happy at Richmond. We look forward to seeing you again soon.
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Review from Steve W (Son of Resident) published on 6 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's made Richmond Manor her home since discharge from hospital after care at home became no longer feasible. Mum's care needs are both broad and complex; yet the homemakers and nurses at Hamberley Care Homes' Ampthill site take her living needs in their stride with genuine compassion, patience and
understanding. There is a belief that care at home is the best - but home is where the heart is and, right now, our hearts are firmly here at Richmond Manor. There is absolutely no way that we could have provided the care and support, that Mum is in receipt of, living independently at home. The peace of mind that comes from knowing we've helped Mum experience the best possible nursing care is truly immeasurable.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to write us such a wonderful review. Reviews like this one make us incredibly proud of our team at Richmond and we will pass on your lovely feedback to all of our staff.
Hearing that you have peace of mind that Mum is safe and loved with us is what we strive to achieve.
Thank you again.
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Review from Michael C (Brother-in-law of Resident) published on 22 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After one year in Richmond Manor, my wife and I are happy her sister is so happy and content and in such a safe environment, being looked after by such caring and dedicated staff.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your lovely feedback, we appreciate you taking the time to review Richmond Manor. We are so glad that we can provide peace of mind that your loved one is cared for with us.
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Review from Jane S (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has recently become a resident after having transferred from another residential care facility. I have been so impressed from the very start with Richmond Manor, right from my first meeting to settling my dad in and his care goes beyond. The level of care is absolutely everything I would want
for my dad. In 24 hours of him being with them, they immediately identified a medical problem with my dad that could be easily remedied and would hugely improve my dad's quality of life. Excellent service.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to write us such a lovely review. It has been a pleasure to support you and your family through the journey of moving Dad to Richmond Manor. We are very proud of our team here at Richmon, so I will pass this feedback across to them all. We are looking forward to seeing you and Dad in the bistro for a coffee very soon!
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Review from M P (Son of Resident) published on 21 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lots of good things - mums room was pleasant and comfortable with its own patio and flower bed. The staff were always friendly and helpful, whatever they were doing somehow they or a colleague would be available within a minute or two. The building was very clean and new. The garden was big enough for
a short walk. I always found a parking space at the front. The only bad thing I can think of is very minor, mum would have liked a few shelves of books to borrow but there is a library in the village.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Richmond Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Richmond Manor Care Home is calculated as follows: ( (310 Excellents x 5) + (43 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 376 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Manor Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Fiona

Fiona Smith

Job Title: Registered Care Home Manager

As the Home Manager of Richmond Manor in Ampthill, Fiona is continually inspired by the sense of community we've nurtured here. Our luxury home has a wonderful and dedicated team, so we can provide a welcoming environment where every resident feels cherished and at home.”

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Karen Ives

Job Title: Clinical Lead

Karen is our knowledgeable clinical lead who oversees all clinical and nursing aspects of the home.


She is passionate about delivering the best care to her residents within the home.

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Carly Floyd

Job Title: Business Administrator

Carly joined Richmond Manor as a Business Admin Assistant and when the position of the home's Business Administrator became available she was successful in the promotion.


Carly is always kind in her attitude to work colleagues, residents and relatives alike.

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Clare Cook

Job Title: Well-being Coach

Clare is Richmond Manor's Well-being Coach and is so passionate about giving every resident the time and care they all deserve.


Clare is full of ideas to enhance the day-to-day well-being of all our residents.

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Erica Timis

Job Title: Head Chef

Erica is the Homes Head Chef.

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