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Richmond Manor Care Home

14 Dunstable Street, Ampthill, Bedford, Bedfordshire MK45 2JT
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The care from the management and all staff is excellent. Nothing is too much trouble.Hilary G(Daughter of Resident/Service User)
Richmond Manor Care Home, Bedford
The facilities are excellent and she is enjoying the companyJane H(Niece of Resident/Service User)
Richmond Manor Care Home, Bedford
Richmond Manor provides first-class care for MumSue D(Daughter of Resident/Service User)
Richmond Manor Care Home, Bedford

Within Richmond Manor you will find luxurious living, coupled with an award-winning model of care.

Situated in the heart of Ampthill, this state-of-the-art care home offers a vibrant community where residents enjoy a busy and active lifestyle, with support where needed from the award-winning Homemakers, and last year Hamberley Care Homes were named Residential Care Provider of the Year (2022) in recognition of their ground-breaking approach.

Within the luxury care home...  

Care Provided by Richmond Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,925From £1,925
Nursing CareFrom £2,225From £2,225

Our home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Weekly fees vary depending on room availability and an individual care needs assessment.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call to discuss availability and arrange a visit.

Contact Richmond Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Fiona Smith(Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Single Rooms with ensuite Wet Room (69)

Richmond Manor Care Home Reviews (64)

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9.9

Richmond Manor Care Home has a Review Score of 9.9 (9.859) out of 10, based on 26 reviews in the last 2 years. Over all time Richmond Manor Care Home has 64 reviews.

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Review from Paula S (Daughter of Resident) published on 5 March 2025 Submitted via Website
Overall Experience

My mother found it difficult to accept that she needed a care home! It took her over a year to do so! Whilst most of us would like to retain our independence for as long as we can, when it comes to choosing care for a loved one there are many factors to consider. We chose Richmond Manor Care Home for many reasons, the reasons we chose it remain true to this day. A truly well-led management team led by a very good leader, the care home manager. An organisation, in our experience, is as good as the person at the top. A generous kind kind-hearted authentic leader who takes her responsibilities professionally knowing that everyone in the home needs to be acknowledged and cared for including residents and all staff. This pervades throughout the atmosphere in the home and it is always a delight to visit my mother. The home is clean, modern and is always welcoming whenever we visit. We would wholeheartedly recommend anyone considering a care home to visit Richmond Manor Care Home, Ampthill.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your heartfelt review. We truly understand that making the decision to move into a care home can be a significant and emotional journey, and we are so pleased that your mother has found comfort and care at Richmond Manor.Your kind words about our team, mean the world to us. We...  

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Review from Clare D (Daughter of Resident) published on 5 March 2025 Submitted via Website
Overall Experience
I have to thank all of your team for being so very amazing, professional, caring, supportive and just so gentle in our hour of need.
It may have only been a short time we were with you, but we will never forget your warmth and kindness to our family. You will all be remembered fondly by us all.
Thank you on behalf of the resident's dear husband, he is very broken right now, but that evening you allowed him to stay with her, did him the power of good. Also, thank you for taking the time to go that extra mile and feed us all on a regular basis. Those little things helped so very much.

Please pass our thanks to the night staff we did not meet, for caring for our relative through the night. In fact anyone behind the scenes we did not get to thank in person.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for your incredibly kind words. It was an honour for our team to care for your loved one and to support your family during such a difficult time. While your time with us may have been short, please know that your gratitude means the world to us, and we will always remember the trust you...  

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Review from M R (Son of Resident) published on 24 February 2025 Submitted via Website
Overall Experience

Richmond Manor Care Home has excellent and well-maintained facilities. Even more importantly, all the staff were all caring and kind in the support they gave to my stepmother in her final days. It was reassuring to us - and most of all to her - to see that she was in such safe, attentive and thoughtful hands.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind words and for sharing your experience of our home. We are truly grateful for your feedback and honoured to have been able to care for your stepmother in her final days. Ensuring that our residents feel safe, comfortable, and surrounded by kindness is at the heart of...  

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Review from M Y (Niece of Resident) published on 27 January 2025 Submitted via Website
Overall Experience
My Aunt had a recent stay here and from the moment we walked in the front door we knew that this was something special.
The facilities provided and the environment are faultless and so beautifully decorated.
The individual rooms are so cosy and comfortable.
My Aunt loved the food which was plentiful and 5*.
The Management and all the staff we met were so friendly, and caring and genuinely had time for my Aunt and also us, nothing was too much trouble.

This really is a top-quality care home, providing luxury standards that set Richmond apart from other care homes in the Bedfordshire area.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you so much for your kind and glowing review. We're delighted to hear about your Aunt's positive experience during her stay with us and that you found our home to be something special from the moment you arrived. It's wonderful to know that you appreciated our beautifully decorated facilities...  

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Review from M N (Daughter of Resident) published on 2 October 2024 Submitted via Postal Card
Overall Experience

Mum was well looked after during her stay and the staff kept me well informed of any changes.

Reply from Val Foley, CRM at Richmond Manor Care Home

Thank you for your kind review. We adore your Mum and welcome her whenever she likes to stay with us.

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Review from Derek W (Nephew of Resident) published on 1 October 2024 Submitted via Postal Card
Overall Experience
The cognitive status of residents has improved significantly.
We found all the staff we met to be polite, cheerful and caring.

Richmond Manor is a nice home and one I would not mind coming to when a few years have passed.

Reply from Val Foley, Customer Relations Manager at Richmond Manor Care Home

We thank you for your review and are pleased to hear that you have seen the continuing high standards within our home. We find that with the correct team in place (as we have), then it will continue to be one of the best homes for miles around. Thank you.

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Review from Lynne H (Sister of Resident) published on 27 June 2024 Submitted via Website
Overall Experience
Richmond Manor provides excellent care for my brother, who has dementia. He has now been a resident for six months and is settling in very well indeed. The environment is warm, friendly and very comfortable, and nothing is too much trouble for the care team. The management team and their entire staff are lovely, kind, and supportive.
There is always plenty of things to do, with daily activities being offered to all residents. My brother particularly likes the singing and music sessions where he has even been known to dance with other residents.

In the interest of my brother's ongoing care, I would say that choosing Richmond Manor was completely the right decision. I can only thank and praise the hard-working staff for their continued support and commitment, and above all for the happiness I now see in my brother each time I visit.

Reply from Val Foley, at Richmond Manor Care Home

We thank you for taking the time to leave a review for Richmond Manor and appreciate that you can see how hardworking all the team are to ensure your brother and all our lovely residents are cared for in every aspect of their wellbeing. Thank you for choosing Richmond Manor as the home for your brother.

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Review from K J (Daughter of Resident) published on 6 June 2024 Submitted via Postal Card
Overall Experience

Mum is known by name by the care team. They are helpful and kind and encourage her to take part in the activities going on. The meals are interesting and well balanced and a good portion size for Mum. She has been at Richmond Manor for 8 months and has settled in well. Her room is kept very clean as are all the common areas.

Reply from Val Foley, at Richmond Manor Care Home

We appreciate your time in leaving an honest review and are so pleased that Mum loves being at Richmond Manor. The team work very well together to deliver the care that our residents need every day. Thank you once again.

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Review from D K (Niece of Resident) published on 24 May 2024 Submitted via Postal Card
Overall Experience

I visit my aunty in the home every week since she has been there. She is very happy and enjoys the daily activities and the company of the staff and other residents. This month she really enjoyed watching the chickens hatch and seeing and holding the chicks. She likes all the staff and is happy with all of the care provided.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your kind review of our lovely home and especially the staff and the activities we run on a daily basis. The chicks were definitely adored by our residents and we always welcome suggestions for events our residents would enjoy. I will pass your comments on to the team with thanks.

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Review from Sue D (Daughter of Resident) published on 22 May 2024 Submitted via Website
Overall Experience

Richmond Manor provides first-class care for Mum, who has dementia. Nothing is too much trouble for any of the staff from reception and all homemakers, to the kitchen and laundry. The rooms are well furnished and very comfortable. Mum is a very social person and loves taking part in any (and all) of the activities. She is very happy here and I cannot recommend it highly enough.

Reply from Valerie Foley, Customer Relations Manager at Richmond Manor Care Home

Hi Sue. Thank you for your positive review praising Richmond Manor for the first-class care we give for your lovely Mum. We continually strive to maintain excellent standards throughout the home and I will pass your comments on to the team with thanks.

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Review from C R (Partner of Resident) published on 16 May 2024 Submitted via Website
Overall Experience
My partner spent much of his time in Richmond Manor very unhappy and distressed, according to a DISS team report. I feel I was not kept fully informed of his behaviour.
He lost a lot of weight initially, he had dementia, and needed help with his meals.
Laundry could be an issue at times, clothing damaged, missing, or not pressed, sometimes the clothes he wore didn’t fit and were obviously not his.

Carers on the whole were good, and did their best. The management was poor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your review and your comments. We take all feedback seriously and constructively, especially where our service delivery may have fallen below the high standards expected. Our thoughts are with you and members of your partner's family at this difficult time. We would welcome the chance to discuss this further with you in person.

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Review from Norma R (Friend of Resident) published on 29 April 2024 Submitted via Website
Overall Experience

My experience on many occasions over the period from September 2021 until February 2024, was poor. The laundry service was lacking in care, the visit bookings were haphazard, the management and staff were at times quite unwelcoming, though I did find some of the carers very kind and caring.

Reply from Fiona Smith, Home Manager at Richmond Manor Care Home

Thank you for taking the time to write this review. We are sorry to hear of your experience, particularly as we do not have record of any concerns raised over the last few years, and would love the opportunity to discuss this with you. With regard to visits, we always appreciate visitors phoning or...  

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Review from B S (Granddaughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

My grandmother is very happy and content.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We thank you for leaving Richmond Manor a kind review. We are committed to delivering an outstanding care experience for all our residents.

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Review from Nicola E (Granddaughter of Resident) published on 17 April 2024 Submitted via Postal Card
Overall Experience

My grandma loves it when she comes and stays here. Home makers are really good at always going out of their way to make her feel special and welcome. The staff nurses are nice too.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for leaving a review for Richmond Manor Care Home. We love having your Grandma stay with us and she has been so many times now we miss her every time her respite ends. Lovely reviews support other families when choosing our home for their loved ones so thank you.

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Review from Martin K (Brother-in-law of Resident) published on 18 March 2024 Submitted via Website
Overall Experience
Our relative was looked after with great care and dignity by all staff, especially in the final stages of his life. The understanding and compassion of everyone from carers to nurses, cleaners, catering and management and admin staff was very moving to see. Many of the team went above and beyond to make a difficult life better, and we are very grateful to all of you.

Thank you.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

We thank you for taking the time to leave such a kind review, and we value your appreciation as all our staff work together as a team to support all our residents and family members. Thank you again.

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Review from J L (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card
Overall Experience

My mum has been a resident of Richmond Manor for almost 3 years. As a family we have been very happy with the service that Richmond Manor offers. My mum's very content and well cared for. If there have been the inevitable concern/issue they have been quickly resolved. I would highly recommend Richmond Manor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to leave a valuable review for Richmond Manor. We have an excellent team at the home and they will welcome your kind words which we hope will also encourage other families when seeking care for their loved ones.

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Review from L S (Respite Resident) published on 28 September 2023 Submitted via Postal Card
Overall Experience

Richmond Manor Care Home was a wonderful place. The staff and management are very caring. Being from the States, I didn't know what to expect but Richmond Manor exceeded my expectations. Would highly recommend Richmond Manor.

Reply from Valerie Foley, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for taking the time to leave a review for us and even though your stay with us was unexpected, we are so pleased that we made your stay with us enjoyable. We hope your journey back to the USA was comfortable and we wish you all the best for continued recovery.

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Review from Keith G (Brother of Resident) published on 12 September 2023 Submitted via Postal Card
Overall Experience

My sister has been looked after superbly, my family and I are so happy that she has settled in so well. The manager has been amazing, my sister had a stroke on Christmas Day and has made a brilliant recovery. Thank you.

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Review from Margaret D (Respite Resident) published on 25 August 2023 Submitted via Postal Card
Overall Experience
Only been here for five days.
Lovely staff, very friendly.
Lovely gardens and facilities.
Have had a haircut and styled - very impressed.

A great place to get back to healing before going home.

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Review from Christine A (Friend of Resident) published on 25 May 2023 Submitted via Postal Card
Overall Experience

When I first visited my friend before Christmas, she was extremely upset, crying and wishing for me to take her home. The second time, she was much the same, third time would not see me. The difference in today's visit is quite unbelievable. She was happy and laughing, and her overall attitude was much more positive. Now I am really looking forward to seeing her again.

Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care Home

Thank you for your lovely comments! This feedback is wonderful for us to hear. It is great to hear that your friend has settled and is happy at Richmond. We look forward to seeing you again soon.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 November 2021
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (1) & Events (0)

News
  • 18 Feb 2025

    We are thrilled to announce that Hamberley Care Homes has been selected as a finalist for Residential Elderly Care Provider of the Year (Medium Group) at the HealthInvestor Awards 2025!...

Upcoming Events

There are no upcoming events for Richmond Manor Care Home.

Awards / Recognitions (5)

Accreditations

There are no accreditations posted yet for Richmond Manor Care Home.

Meet the Team (6)

Fiona Smith
Fiona SmithJob Title:Registered Care Home Manager

As the Home Manager of Richmond Manor in Ampthill, Fiona is continually inspired by the sense of community we've nurtured here. Our luxury home has a wonderful and dedicated team, so we can provide a welcoming environment where every resident feels cherished and at home.”

Stephanie England
Stephanie EnglandJob Title:Home Ambassador

Stephanie joined Hamberley as a Home Ambassador early in 2026 with dedicated experience in the Care sector since 2012. Stephanie brings with her a variety of expertise, knowledge, and understanding. She is committed to building strong, meaningful relationships with residents and families to provide a transition that is effortless and smooth for all. Dedicated to enriching the lives of the residents and ensuring that families are confident their loved ones are treated with dignity and respect. Her goal is to ensure that every resident is empowered to live their best life and their families feel confident in their decisions.

Since becoming a Home Ambassador and recognising that it can be challenging to find the right home, Stephanie has thrived in guiding residents and families through the journey of choosing the right care home, from initial contact to welcoming them to their new home, as well as getting out into the community to represent Hamberley and fostering new relationships.

‘At Richmond Manor, we have a community where residents feel safe, respected, and truly at home. I believe in delivering a service that reflects the home’s values, exceptional care, dignity, and a commitment to enhancing quality of life.'

Karen Ives
Karen IvesJob Title:Clinical Lead

Karen is our knowledgeable clinical lead who oversees all clinical and nursing aspects of the home.

She is passionate about delivering the best care to her residents within the home.

Carly Floyd
Carly FloydJob Title:Business Administrator

Carly joined Richmond Manor as a Business Admin Assistant and when the position of the home's Business Administrator became available she was successful in the promotion.

Carly is always kind in her attitude to work colleagues, residents and relatives alike.

Clare Cook
Clare CookJob Title:Well-being Coach

Clare is Richmond Manor's Well-being Coach and is so passionate about giving every resident the time and care they all deserve.

Clare is full of ideas to enhance the day-to-day well-being of all our residents.

Erica Timis
Erica TimisJob Title:Head Chef

Erica is the Homes Head Chef.

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