Richmond Manor Care Home

14 Dunstable Street, Ampthill, Bedford MK45 2JT
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9.7 60 Reviews
  • Richmond Manor Care Home, Bedford
Within Richmond Manor you will find luxurious living, coupled with an award-winning model of care.

Situated in the heart of Ampthill, this state-of-the-art care home offers a vibrant community where residents enjoy a busy and active lifestyle, with support where needed from the award-winning Homemakers, and last year Hamberley Care Homes were named Residential Care Provider of the Year (2022) in recognition of their ground-breaking approach.

Within the luxury care home you will also find the superb features and facilities which set Richmond Manor apart from the standard care home, including:

- Spacious en-suite bedrooms, decorated in a range of themes for comfortable and modern living
- A wellbeing and beauty salon which includes hairdressing and a nail bar
- A bar and a café where residents can enjoy socialising with friends
- Bright living spaces
- A deluxe cinema where residents can enjoy their favourite films or the latest releases in classic style

Rated as ‘Good’ in all areas by the Care Quality Commission (November 2021), Richmond Manor offers high quality residential, dementia and nursing care, as well as short breaks, all within a luxury environment. Please contact their friendly team today to arrange your tour, and to find out more.
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Care Provided by Richmond Manor Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1925
  • Self-Funded Residential Dementia Care: from £2043
  • Self-Funded Nursing Care: from £2226
  • Self-Funded Nursing Dementia Care: from £2333
  • RESPITE Self-Funded Residential Care: from £2118
  • RESPITE Self-Funded Residential Dementia Care: from £2247
  • RESPITE Self-Funded Nursing Care: from £2449
  • RESPITE Self-Funded Nursing Dementia Care: from £2566

These prices are only a guideline, please contact Richmond Manor Care Home to find out the exact price for your requirements.

Contact Richmond Manor Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Richmond Manor Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Fiona Smith (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 3

Room Information

  • Single Rooms (69)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (69)

Richmond Manor Care Home Reviews (60)

9.7

Richmond Manor Care Home has a Review Score of 9.7 (9.739) out of 10, based on 32 reviews in the last 2 years.
Over all time Richmond Manor Care Home has 60 reviews.

Overall Experience
  • 51
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Date Published
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Reviewer Connection to Richmond Manor Care Home
  • 22
  • 6
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  • 4
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Review from D M (Stepdaughter of Resident) published on 14 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
During our initial visit to Richmond having seen two other care homes the most outstanding deciding aspect of Richmond Manor was the relationship between staff and residents. Very respectful in fact we would say that both the staff and building were very respectful towards the residents.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking time to write a lovely review for Richmond. We pride ourselves on our homemaker model, meaning we can offer companionship and take an interest in the lives of our residents. Thank you for choosing Richmond Manor for your loved one.
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Review from Suzanne B (Daughter of Resident) published on 7 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in Richmond Manor for over a year now. She has dementia and she feels this is her home. When I have taken her out she is very content and settled when we return. The staff are wonderful and it's like a family for her now.
The worry I had when Mum lived on her own now has gone. With
a 24 hour nurse too and any problems they will contact me immediately or they will ring to say they have delt with the situation (doctors) etc.
Mum is in a beautiful, clean home with a caring environment and lots of people to talk to.
I am very happy because she is.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for writing such a lovely review of our home. I am so glad that the team have helped put your mind at ease! Mum is a very important member of our Richmond family, thank you for trusting us with her care. I will pass your wonderful feedback across to all members of the team within the home.
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Review from Jane H (Niece of Resident) published on 30 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at the home have made the transition to being a resident, very easy for my aunt. After living alone for many years, we were concerned how difficult the move would be for her. Her room and care have been managed extremely well, so she is comfortable and can engage with other residents as much
as she wishes. The facilities are excellent and she is enjoying the company and routine.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for taking the time to write such a lovely review of Richmond Manor. I am glad to hear that your aunt has settled into her new home. We strive to ensure the transition into Richmond Manor is as smooth as possible for the residents and families. I will pass your lovely comments across to the team. Thank you again!
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Review from A W (Resident) published on 8 November 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The room was comfortable and clean. The bed linen needed to be changed more regularly. The laundry service arrangement was erratic with a satisfactory end result. Several days running out of supplies ie marmalade/coffee should have been avoided. We would be happy to return anytime and our personal thanks
to all the staff for their kindness etc. Lovely atmosphere, lovely staff, again our thanks.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to review our home. All feedback has been noted and passed to the management team so we can continue to improve the resident experience in the future. We loved having you both stay with us and hope to see you again soon!
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Review from T G (Daughter of Resident) published on 19 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad has had a lovely break here I can't thank all the staff enough for the level of care he has had. Nothing was too much trouble he has made amazing friends and memories. Thank you so much!
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for taking the time to review our home. It was a pleasure to have dad here at Richmond Manor and hope to see you both very soon.
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Review from Glenis C (Sister of Resident) published on 17 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having seen my sister each week during her first month in a care home it is so good to see her happy again at least which she assures me she is. Very impressed by the activities and the attention to detail by staff including covid restrictions.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you very much for taking the time to write a review. We are thrilled that your sister has settled in so well and is enjoying her time with Richmond Manor. I will ensure to pass your lovely feedback across to our team!
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Review from N B (Daughter of Resident) published on 15 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the staff (especially the Manger and the Nurse with whom I have had the most contact) to be supportive and kind to both my parents. They have also been informative regarding the care and support plan needed and provide excellent feedback and information to me and my family. We are reassured
that our parents are safe and well looked after in a very clean and beautiful home. Many many thanks.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your kind words, I will be sure to pass these on to the team. It is a pleasure to have Mum and Dad with us.
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Review from Sarah U (Daughter of Resident) published on 3 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum needed 24 hour nursing care and rather than being admitted to hospital, we agreed and worked with the district nurse team to place mum in Richmond Manor Care home for respite nursing care. The Richmond Manor management team and staff could not have made this easier to achieve. The home is beautiful
and immaculate. All the nursing care and everyone that was involved in nursing our mum fulfilled her needs and beyond. Everyone was so caring and supportive of those needs she required. Thank you for all your support and for looking after our beautiful mum.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for your review. It was our absolute pleasure to have supported your mum during her final chapter. Our best wishes to all of your family and please do keep in touch. Kind regards, Hannah and the team at Richmond Manor.
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Review from Jackie J (Daughter of Resident) published on 22 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
In a time of great urgency, Richmond Manor provided a high - quality care home for my dad within 48 hours. The entire team were incredibly caring and were there to support us through every stage of dad’s journey. I highly recommend.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for taking the time to leave us a review. It was a pleasure to have had the opportunity to care for your dad, we only wish we had the chance to have known him for longer. Please do pass our regards onto your Mum and sisters. Very best wishes from all of the team at Richmond Manor and we hope to see you again.
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Review from Stephen S (Respite Resident) published on 30 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I spent 7 days with you and received the best of care. Your staff were so helpful all the time, the building is so modern and the carers make good use of all the facilities. Although the staff are so busy they are always there to help. Thank you all for your care. God Bless you all.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeDear Stephen, it is so lovely to hear from you and have your feedback. It was our utmost pleasure having you with us, albeit for a short while. Please do come and see us again, I will pass your very kind words onto the team who will be so thrilled to hear from you. All the best, Hannah and the team at Richmond.
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Review from C F (Wife of Resident) published on 19 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband settled in very quickly and is being looked after extremely well. All the staff are excellent and helpful. During these difficult times, I and some members of the family have been able to visit. Hopefully, soon the grandchildren will also be able to visit Grandad.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for your feedback, it is a pleasure to have your husband with us and see him appear to be so settled in a short space of time. Please do keep in touch.
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Review from Robert H (Friend of Resident) published on 13 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum had a fall and needed full-time care. She had previously visited Richmond Manor and liked it. Because she had been in A&E she had to isolate for two weeks which was difficult for her. The staff were very cooperative in helping mum through this time. Now out of isolation, she is beginning to settle
into this community.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your feedback, it is lovely to watch Mum settle day by day and it is a pleasure to have her with us.
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Review from D A (Son of Resident) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been very happy with the service provided and the level of communication from all the staff. All the facilities are nice and new, so it is a nice place to live.
Reply from Hannah Mills, Regional Community Relations Lead at Richmond Manor Care HomeThank you for your kind words! Looking after your father is our pleasure and we are so pleased to have him as a part of our family at Richmond Manor. Please do keep in touch.
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Review from Paul W (Son of Resident) published on 14 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very happy with the level of care and attention given to my mum. Can't comment on some things due to current restrictions.
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Review from A E (Daughter of Resident) published on 13 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall, the carehome goes above and beyond where patient care is concerned. Communication can sometimes be lacking or contain mixed messages. My mother is very happy and comfortable here, which is reassuring for her family.
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Review from F J (Partner of Resident) published on 26 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We started looking at care homes two months before needed, Richmond Manor being the first and last, as all the members of staff were very welcoming. The home was spotless and very well run. My partner has now been in there four months and is receiving all the help needed which is giving me great peace
of mind. The staff are always giving me updates on my partner's welfare and are prepared to listen to my points of view. Any concerns I raise are swiftly dealt with.
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Review from Louise A (Daughter of Resident) published on 15 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum moved into Richmond Manor when it opened in August 2020. Over the past 8 months, we have seen her regain her smile and develop great relationships with all the staff. Although communication is difficult for mum, they now know her so well and Richmond Manor is now her home. Despite being very disabled,
Mum has the opportunity to take part in everything that goes on in the home as and when she wishes. Mum is very happy and we are so pleased and grateful to have found a care home that we can trust implicitly.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you very much for taking the time to leave us a wonderful review. We love seeing mum's beautiful smile and feel very privileged that you chose Richmond Manor to be mum's home. I will pass your kind words across to the team.
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Review from Michael C (Brother of Resident) published on 19 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
In the four months my sister has been living in Richmond Manor, I have been amazed by how her wellbeing has improved. She always talks of the love and care she receives from all the staff and how lovely the home is. It's always a pleasure to visit, even in these difficult times, and the staff are always
very helpful and welcoming. Thank you all very much for the care you give.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you for taking the time to leave us a lovely review. We really appreciate your kind words! Thank you for trusting us with the care of your loved one and we will share your praise with our homemakers and nurses.
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Review from Hilary G (Daughter of Resident) published on 6 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care from the management and all staff is excellent. Nothing is too much trouble. My mother is very happy with her care, room and food. Having spent time comparing other care homes in the area, we are so pleased we chose Richmond Manor.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you very much for your kind words. We really appreciate you taking your time to write us a review. Thank you for choosing Richmond Manor and we feel privileged to have mum as part of our Richmond family.
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Review from J F (Daughter of Resident) published on 19 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum was not keen on becoming a carehome resident but due to her increasing frailty, it was no longer possible for her to remain safely outside residential care. Since joining Richmond Manor she has become socially integrated with fellow residents and homemakers. She enjoys their company and the daily
activities, ranging from baking, quizzes and film nights. Her care cannot be faulted and the food served in the beautiful dining room mum says is excellent. The quality of the home's decor, fixtures and fittings are exceptional. The Manor has also made great efforts to support family contact by erecting a perspex screen wall into one of the ground floor lounges so visitors can enter from the garden door. Although you cannot touch each other, with the aid of a microphone you can have a good natter and catch up on each other's news and activities. Whenever we meet the staff they all have a smile and happy words, and when we see them with mum there is gentleness in their interaction with her.
Reply from Jacqueline Brown, Regional Community Relations Lead at Richmond Manor Care HomeThank you so much for taking the time to leave us such a wonderful review. We feel incredibly privileged to have had mum as one of our very first residents! We are looking forward to being able to welcome you and your family into Richmond Manor when we are able to do so.
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Current Review Score: 9.7 (9.739)

Overview of Review Score

The Review Score of 9.7 (9.739) out of 10 for Richmond Manor Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 32 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.739 for Richmond Manor Care Home is calculated as follows: ( (310 Excellents x 5) + (43 Goods x 4) + (16 Satisfactorys x 3) + (5 Poors x 2) + (2 Very Poors x 1) ) ÷ 376 Ratings = 4.739
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Richmond Manor Care Home is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 30 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 12 Nov 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (4)

Meet the Team (5)

Fiona

Fiona Smith

Job Title: Registered Care Home Manager

As the Home Manager of Richmond Manor in Ampthill, Fiona is continually inspired by the sense of community we've nurtured here. Our luxury home has a wonderful and dedicated team, so we can provide a welcoming environment where every resident feels cherished and at home.”

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Karen Ives

Job Title: Clinical Lead

Karen is our knowledgeable clinical lead who oversees all clinical and nursing aspects of the home.


She is passionate about delivering the best care to her residents within the home.

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Carly Floyd

Job Title: Business Administrator

Carly joined Richmond Manor as a Business Admin Assistant and when the position of the home's Business Administrator became available she was successful in the promotion.


Carly is always kind in her attitude to work colleagues, residents and relatives alike.

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Clare Cook

Job Title: Well-being Coach

Clare is Richmond Manor's Well-being Coach and is so passionate about giving every resident the time and care they all deserve.


Clare is full of ideas to enhance the day-to-day well-being of all our residents.

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Erica Timis

Job Title: Head Chef

Erica is the Homes Head Chef.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Richmond Manor Care Home to verify any information. View our terms and conditions. Richmond Manor Care Home has an Enhanced Service - more info.