
Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Parkfield Grange Care Home, Stourbridge, offers high-quality residential, dementia and respite care in an exceptional, purpose-built setting. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Parkfield Grange combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home provides beautifully furnished en-suite bedrooms, along with spacious one-bedroom care suites. Each suite includes a private bedroom, lounge and kitchenette, making them ideal...
Care Provided by Parkfield Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are designed to give you complete peace of mind and include everything needed for comfortable, worry-free living. This covers 24-hour personalised care, freshly prepared three-course meals with snacks, a wide selection of drinks including wine or other alcoholic beverages with meals if preferred, a varied programme of activities and outings, landline installation with free UK calls, complimentary Wi-Fi, and full laundry services.
Final fees are confirmed following a pre-admission assessment, taking into account individual care needs and room choice.
The price(s) shown are provided by the care home. Contact Parkfield Grange for full pricing details and T&Cs.
Contact Parkfield Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Victoria Cruxton(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (6)
Visiting
- No restricted visiting times.
Parking
- Parking is available on site.
Parkfield Grange Reviews (105)
Parkfield Grange has a Review Score of 9.9 (9.863) out of 10, based on 37 reviews in the last 2 years.
Over all time Parkfield Grange has 105 reviews.
My brother has settled very well into his new life, enjoying activities, new friendships and simply wonderful meals. It is, however, the staff, who are the ‘beating heart’ of Parkfield: incredibly kind, thoughtful, professional and caring. Thank you to each and every member of ‘team Parkfield’, you are a testament to the fact that you can live a fulfilling, happy life whilst living with dementia.
Thank you for these very kind words Anne, so pleased you are happy!
Moving my mum into a care home was done with much guilt and anxiety but I have to say we couldn’t be happier with the care and kindness shown in this most luxurious of settings. Nothing has been too much trouble and mum has now been in just over two weeks and is having a wonderful time. The visiting hairdresser yesterday got her spruced up for being able to join the other residents (post 14-day isolation) and today she took tea in the garden and ate the sumptuous lunch in the beautiful dining room. A visiting Occupational therapist was able to assess mum and provide exercises to help improve her mobility after an earlier injury. The attention to detail is fantastic from every single member of the team and the willingness to accommodate her requests whether it be for an early morning spa bath, a bacon sandwich, a Sherry before dinner or jelly for dessert. Surely we all deserve to spend our twilight time being pampered and she is receiving that in abundance. My sleepless nights are over.
Thank you for taking the time to write these lovely words, much appreciated.
The welcome we received from all of the staff was amazing making what could have been a difficult time so much easier. Not only are the purpose-built facilities first class the choice and quality of the meals is of equal quality. Most importantly, the residents are treated with respect and dignity with nothing being too much trouble, taking the time to make them feel valued and cared for. The initial isolation period could have been really difficult but with the level of care and beautiful ensuite room, this is really a home from home.
Thank you for your lovely words, we are delighted you are happy - much appreciated.
This beautiful care home is more of a luxury hotel than a traditional care home; elegant and welcoming. The bedrooms are well equipped with large ensuite rooms with a large display unit for family photos and trinkets and a large TV. This is a chintz free environment! So yes it looks fantastic but what else? Well, our 96 year old gran is a harsh critic and she has been bowled over by the team on site for whom nothing is too much trouble. She is loving the spa baths where she says she feels safe and completely relaxed with mood lighting and lovely ladies who help her get the most from the spa experience. Swaddled in warm towels she is dressed and taken back to her room to relax before a scrumptious breakfast. She had almost become phobic about bathing after earlier stumbles in her own home but she is a convert to this level of bathing care (thank you night team). The food and drink presentation is sublime and her appetite has improved. The overall attention to detail is fantastic.
We are delighted that you and your loved one are so happy, thank you so much.
Extremely caring and friendly staff. Impeccable service care and compassion. Every care home should operate to this standard of excellence. I cannot fault the service my mom has received this far and would have no hesitation in recommending for your loved one.
Thank you so much for such lovely words, it means a lot to us, much appreciated.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (2)
- 16 Jan 2026
At Parkfield Grange Care Home, The Traitors has inspired something a little special. We created our very own live action version of the hit BBC One series, thoughtfully adapted so...
- 17 Jul 2025
Join us every Friday this August and September for open days at Parkfield Grange Care Home. It’s a great chance to explore our home, meet the team, and learn more...
- 16 Jun 2025
RESIDENTS at a Stourbridge care home were treated to a demonstration day with a difference when a team of pole dancers showcased their skills. Parkfield Grange in Hagley Road welcomed...
- 28 Jul 2026Organiser: Parkfield Grange
- 29 Sep 2026Organiser: Parkfield Grange
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Parkfield Grange.
Meet the Team (6)

As General Manager of Parkfield Grange, I lead the home with a focus on creating a safe, welcoming, and truly person-centred environment. Every day, I ensure our residents receive the highest standard of care while supporting and inspiring our team to deliver with warmth, professionalism, and respect. My role spans all aspects of the home, from care quality and compliance to resident experience, family relationships, and community engagement, always guided by our values.
My ExperienceI have spent over 20 years in social care, progressing from Care Assistant to Care Home Manager, driven throughout by a genuine passion for supporting others. I bring extensive knowledge in delivering compassionate, person-centred care, with a particular focus on supporting residents with dementia. I have completed a university-level Dementia Specialist course, equipping me to understand complex care needs and ensure every resident receives support tailored to their individuality.
I am also passionate about mentoring and guiding our team, fostering a culture where professionalism, empathy, and respect are at the heart of everything we do. Families can feel reassured that their loved ones are supported by a team led with expertise, warmth, and confidence.
About MeOutside work, I value family time with my husband, our two children, and our dog, which helps me stay grounded and maintain balance. I also enjoy travelling and creating lasting memories, which brings perspective, energy, and a sense of curiosity to my professional life.

As Deputy Manager at Parkfield Grange, I work alongside the General Manager to lead the care team and ensure every resident receives compassionate, person-centred care. I oversee care delivery, support and mentor staff, and help create an environment where residents feel safe, valued, and at home. I am also one of the home’s “train the trainer” leads for Moving and Handling, delivering staff training to maintain the highest standards.
My ExperienceI began my care career at 18 and returned after raising my family, completing Level 2 and 3 Health and Social Care qualifications and a Level 5 in Management and Leadership. Since joining Cinnamon in 2021, I have progressed from Night Senior to Team Leader and now Care Coordinator, gaining hands-on experience across all aspects of care.
About MeI am happily married with four children and a house full of pets. I enjoy family time and special outings with my youngest daughter, which keep me energised, grounded, and ready to bring warmth and focus to everything I do at work.

I am the Home Admissions Advisor at Parkfield Grange, supporting families and the local community in navigating the journey of finding the right care for their loved ones. I guide people through the process with clarity, empathy, and reassurance, helping them feel confident in their decisions every step of the way. Meeting new families and providing guidance is something I genuinely enjoy, and I take pride in making the experience as smooth and supportive as possible.
My ExperienceWith over ten years’ experience supporting families in care, I have developed in-depth knowledge of care options across the West Midlands, including residential, dementia, and nursing care. I began my career coordinating live-in care before moving into business development and customer liaison roles, gaining insight into the wide variety of care needs and how best to support people.
This breadth of experience allows me to offer clear, trusted guidance to families, helping them feel informed and reassured while exploring their options. I am particularly passionate about dementia care and ensuring families understand the choices available to meet their loved one’s needs.
About MeI’m a proud mother to a lively young daughter, and I love spending time with my family, sharing in everyday moments and creating happy memories. I enjoy keeping active through alternative fitness classes, which keep me energized and focused. In quieter moments, I enjoy reading or engaging in creative colouring, which allows me to reflect and bring calm and attentiveness into all I do.

WHAT I DO: I am the activity coordinator at Parkfield Grange and moved into this post in June 2023. My role within the home is to put together a programme of activities to keep all the residents engaged and active within our community. This includes meeting with the residents to understand their likes, dislikes and hobbies and planning activities according to these. This also involves putting together large events within the home and booking outside vendors such as singers, musicians and theatre companies.
MY EXPERIENCE: I have worked within health and social care for most of my career for the past 17 years. I began within the NHS working as an ambulance call taker and then moved to work as a Nursing Assistant within hospitals. I then made the move to working in rehabilitation as a Therapy Support Worker, working with the elderly population in hospitals specialising in rehabilitation following hip surgery. After doing this for nearly 3 years, I made the move to work in a local nursing home as an activity coordinator, but due to the pandemic, I quickly moved to a Care and Senior Carer position within the home, working with dementia residents. I made the move to Parkfield Grange in 2021 as a Senior Care Assistant.
ABOUT ME: I have a Border Terrier puppy called Ruby who loves to come in to work with me and enjoys cuddles and walks in the garden with all our residents.
In my spare time, I enjoy time with my family, long walks and days out with Ruby, and when we are able, love to travel the world, visit new places and meet new people. I also have a weakness for shopping.

As Head Chef, I lead our fantastic catering team at Parkfield Grange. Together, we focus on creating nutritious, delicious meals that residents truly enjoy. We regularly hold food forums so residents can share their thoughts and ideas, helping us shape menus that reflect their tastes and preferences while supporting a healthy, balanced diet.
My ExperienceI am classically trained from college and began my career working in restaurants and pubs, providing fine dining experiences. I hold NVQ Levels 1, 2 and 3 in Professional Cookery and have spent the past two years specialising in care home catering. I am particularly passionate about creating new and exciting dishes using fresh ingredients, and I was proud to receive the Young Rotary Chef Award earlier in my career.
About MeOutside of work, I enjoy spending time with my two children and making the most of family days out, especially camping trips. I am also a big sports fan and enjoy following rugby, football, particularly West Bromwich Albion, and boxing.

I oversee all aspects of hospitality within the home, ensuring residents receive high-quality, person-centred service every day. I also coordinate private dining and special celebrations, ensuring that every event and dining experience meets the quality and expectations our residents deserve.
My ExperienceI have many years of experience in hospitality and customer service, working across luxury hotels and care environments. I have progressed from frontline roles into management and supervisory positions, developing strong leadership, training, and operational skills. Throughout my career, I have focused on delivering high standards, building positive team cultures and creating exceptional experiences for residents and guests.
About MeOutside of work, I love food and enjoy trying different cuisines. I have a loving partner whom I enjoy spending time with, and a miniature dachshund called Flynn who keeps me busy and smiling. I also practise pole fitness, which helps me stay fit and build core strength. I bring the same energy and enthusiasm into my work that I do into my personal life.
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