
Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Parkfield Grange Care Home, Stourbridge, offers high-quality residential, dementia and respite care in an exceptional, purpose-built setting. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Parkfield Grange combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home provides beautifully furnished en-suite bedrooms, along with spacious one-bedroom care suites. Each suite includes a private bedroom, lounge and kitchenette, making them ideal...
Care Provided by Parkfield Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are designed to give you complete peace of mind and include everything needed for comfortable, worry-free living. This covers 24-hour personalised care, freshly prepared three-course meals with snacks, a wide selection of drinks including wine or other alcoholic beverages with meals if preferred, a varied programme of activities and outings, landline installation with free UK calls, complimentary Wi-Fi, and full laundry services.
Final fees are confirmed following a pre-admission assessment, taking into account individual care needs and room choice.
The price(s) shown are provided by the care home. Contact Parkfield Grange for full pricing details and T&Cs.
Contact Parkfield Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Victoria Cruxton(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (6)
Visiting
- No restricted visiting times.
Parking
- Parking is available on site.
Parkfield Grange Reviews (105)
Parkfield Grange has a Review Score of 9.9 (9.863) out of 10, based on 37 reviews in the last 2 years.
Over all time Parkfield Grange has 105 reviews.
The staff we extremely friendly and encouraging as my 92-year-old mother had four weeks of respite care following a hip replacement. We were all very pleased with the facility and would be happy to recommend Parkfield to others.
Thank you for choosing Parkfield Grange and we hope that Mum continues to recover well.
With my Father having endured an unsatisfactory experience in his previous care home ('step-down programme from hospital), I had reserved my review until now. My Father has now been at Parkfield Grange for two months. It has been a difficult transition for him to admit defeat with his capability to maintain a good living standard. Parkfield have more than exceeded his needs and have improved his sense of 'self-worth'. Having become quite isolated, he is now encouraged to socialise and preserve his independence in a safe and dignified manner. The staff are patient and accommodating, the food is good quality (so he tells me) and the rooms are tastefully decorated. A few days ago, he asked me to say something nice about this place and how happy he has become. I am so grateful that the staff are chosen carefully and I can honestly say I have made the right decision in choosing Parkfield. Hopefully, Covid restrictions shall be over in the near future and I can join him for drinks and food.
Thank you for your kind review, it has been a privilege to see your Father settle here.
Mum only moved to Parkfield Grange four days ago. She was obviously anxious and finding the situation stressful. The kindness Mum has received, the understanding and patience have been overwhelming. Any problem seems to be addressed immediately. The staff have made the move much easier by their hard work and dedication. Thank you to you all.
Thank you so much for these lovely words Helen, I am delighted Mum has been able to join us at long last!
Short-term stay, where resident was well cared for and able to establish friendships with staff and other residents quickly. Enjoyed activities and quality of care provided. Very positive experience.
Thank you so much for your review and we are very glad Mum had such a positive experience, we hope to see her return!
My Aunt had a 2 week respite stay at Parkfield Grange following an operation. She has been well cared for by all staff with excellent general and medical care. She enjoyed the activities arranged by the carers and the attention given to her throughout the day and night. It is clear the staff do actually care for the residents. The catering is also excellent with a choice of meals and drinks.
Thank you for your review, we are so happy your Aunt enjoyed her stay with us, and hope she returns at some point, she would be most welcome!
Mother-in-law is very happy - likes all the staff.
Thank you for your lovely words, we are delighted that everyone is so happy!
My mother is very happy at Parkfield Grange staff are very helpful and caring. We are all very pleased with standard of care.
Thank you taking time to leave such a great review, we are so happy Mum and all the family are happy.
Staff very helpful. Toilet cage not provided. Washing took a long time to return.
Thank you for taking the time to do this review, and we are glad you enjoyed your respite stay with us! We noted your feedback during your stay about our food and hope you were happy with the changes we made.
My Dad was diagnosed with vascular dementia earlier this year and has lived in Stourbridge all of his life. As a family, we were looking for the best possible care in the local area to support Dad to live with Dementia. Parkfield Grange is a wonderful home, the staff have very quickly built an excellent relationship with him and they tailor activities every day to Dad's hobbies and interests. The food is wonderful, I can't wait to join Dad for some meals in the private dining room when the covid guidelines allow. The suite Dad lives in is of an excellent standard, very tastefully decorated, allowing Dad lots of space and independence with his own kitchen and lounge area. As a family member of a person living with Dementia, it is a very emotional time and the team at Parkfield supports us too. I would highly recommend Parkfield Grange.
Thank you for these lovely, kind words, they are so appreciated. We love having Dad here and supporting him to live a really super life.
I have only been here for seven days but I am already impressed by the welcome and care you have given here. I felt immediately at home. I look forward to the rest of my stay. Parkfield Grange is five-star!
Thank you so much for taking time out to write such lovely words, they mean a lot to us. So glad you are happy!
The home is well-appointed with large comfortable rooms. The staff are very friendly and helpful. The home is easily the best we have visited. The only shortcoming is that at times my mother finds the food too spicy, but as the home is newly opened this could be a bedding in problem.
Thank you for your lovely words - our Head Chef and team are working hard to ensure the food is suitable for all and we hope overall this has been the case. So glad Mum is enjoying her stay!
Parkfield Grange is a superb care home that I am so glad we got our father into. The facilities are excellent, staff very friendly and the food looks superb! I know my father is being well looked after, with the quality of care being excellent. After my father's dementia diagnosis knowing he is safe and looked after is a real weight off the mind. The activities, particularly gardening have resonated with my Dad and he is now much more active than he was when living on his own. The staff are very receptive to any concerns we have as a family and always try their best to meet any requests. Only improvement that could be made is by having a manager or administration staff member working weekends, as the home is less accessible to visitors at weekends, but I am told this is being resolved. I would recommend Parkfield Grange to anyone who has a vulnerable family member and want them to be treated with dignity and access to the best facilities possible for their journey in later life.
Thank you so much for taking the time to write, so appreciated - we love having your Dad at Parkfield Grange! He is a delight. Thank you also for your feedback regarding weekends and as you are aware, this is now resolved.
I am well looked after, food is very good. Enjoy gardening and looking after tomatoes.
We are so glad you are happy here at Parkfield Grange, we love having you, and our garden is definitely all the better for your care. Thank you!
Excellent service, staff are kind and considerate, my mother is enjoying her stay. The food is very good, and she has made new friends with other residents. Her room is very comfortable,e and all her daily requirements are catered for by the staff who go above and beyond to help her on a daily basis.
Thank you for these lovely, kind words; we are delighted you and Mum are happy!
She had a lot of reservations about moving into a care home but her fears were unfounded. She has settled in and is very happy. When we visit she always raves about the variety of food and the amount of professional care she receives.
Mom being in a care home has given us peace of mind as we know she is being well looked after.
Thank you for taking the time to review Parkfield Grange, we really appreciate your lovely words and are very glad you and Mom are happy!
I moved to Parkfield after consulting with my daughter for my own safety and the extra care I now need. I have settled really well and am very happy. The staff are lovely and very caring.
Thank you so much; we just love having you here! Fabulous lady!
Many thanks to everyone, carry on the good work.
Thanks for taking the time to leave such a positive review; it's very kind of you, and we are delighted Mum is settling well.
My dad has been at Parkfield Grange for just two weeks but he already feels well-loved and cared for and is extremely happy, which is all I wanted and is a great relief to me. From the moment we first had a look around Parkfield Grange, to the assessment, and then to the move itself, all staff involved have been very friendly, helpful, caring, and considerate. All the bedrooms and the communal areas are beautifully decorated and all furnished to a very high standard. It has the feel of a cruiseliner or a 5-star hotel, so much so that when dad speaks to friends on the telephone he refers to it as 'this hotel' and the food is first class too.
We are just delighted you are happy and very importantly, Dad is too - thank you for taking the time to write these kind words!
Parkfield Grange opened its doors on the 26th of May and Mom moved in on the same day. The welcome she received was wonderful and she was immediately put at ease by all the staff who welcomed her to her new home. The tasteful decoration throughout, combined with caring and efficient staff proves what a modern-day care home can achieve. The bedrooms are very spacious and well equipped with en-suite facilities and a large TV. The dining room and the food served is of restaurant quality. Activities are numerous, for example when visiting Mom, I was lucky enough to watch 3 residents enjoying planting summer bedding plants in hanging baskets with staff. It looked so much fun! The residents are treated with respect and dignity and it is wonderful to watch relationships as they have developed over the last few weeks. Everyone is very friendly and you are made to feel as though you are part of a new large family! We have definitely made the right decision to choose Parkfield Grange as Mom's new home.
Thank you for taking the time to write these very kind words, we are delighted you are happy!
I look forward to visiting him knowing how happy he is. Thank you.
Thank you for these kind words, it is our pleasure to look after Grandad, and we are delighted you are all happy.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (2)
- 16 Jan 2026
At Parkfield Grange Care Home, The Traitors has inspired something a little special. We created our very own live action version of the hit BBC One series, thoughtfully adapted so...
- 17 Jul 2025
Join us every Friday this August and September for open days at Parkfield Grange Care Home. It’s a great chance to explore our home, meet the team, and learn more...
- 16 Jun 2025
RESIDENTS at a Stourbridge care home were treated to a demonstration day with a difference when a team of pole dancers showcased their skills. Parkfield Grange in Hagley Road welcomed...
- 28 Jul 2026Organiser: Parkfield Grange
- 29 Sep 2026Organiser: Parkfield Grange
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Parkfield Grange.
Meet the Team (6)

As General Manager of Parkfield Grange, I lead the home with a focus on creating a safe, welcoming, and truly person-centred environment. Every day, I ensure our residents receive the highest standard of care while supporting and inspiring our team to deliver with warmth, professionalism, and respect. My role spans all aspects of the home, from care quality and compliance to resident experience, family relationships, and community engagement, always guided by our values.
My ExperienceI have spent over 20 years in social care, progressing from Care Assistant to Care Home Manager, driven throughout by a genuine passion for supporting others. I bring extensive knowledge in delivering compassionate, person-centred care, with a particular focus on supporting residents with dementia. I have completed a university-level Dementia Specialist course, equipping me to understand complex care needs and ensure every resident receives support tailored to their individuality.
I am also passionate about mentoring and guiding our team, fostering a culture where professionalism, empathy, and respect are at the heart of everything we do. Families can feel reassured that their loved ones are supported by a team led with expertise, warmth, and confidence.
About MeOutside work, I value family time with my husband, our two children, and our dog, which helps me stay grounded and maintain balance. I also enjoy travelling and creating lasting memories, which brings perspective, energy, and a sense of curiosity to my professional life.

As Deputy Manager at Parkfield Grange, I work alongside the General Manager to lead the care team and ensure every resident receives compassionate, person-centred care. I oversee care delivery, support and mentor staff, and help create an environment where residents feel safe, valued, and at home. I am also one of the home’s “train the trainer” leads for Moving and Handling, delivering staff training to maintain the highest standards.
My ExperienceI began my care career at 18 and returned after raising my family, completing Level 2 and 3 Health and Social Care qualifications and a Level 5 in Management and Leadership. Since joining Cinnamon in 2021, I have progressed from Night Senior to Team Leader and now Care Coordinator, gaining hands-on experience across all aspects of care.
About MeI am happily married with four children and a house full of pets. I enjoy family time and special outings with my youngest daughter, which keep me energised, grounded, and ready to bring warmth and focus to everything I do at work.

I am the Home Admissions Advisor at Parkfield Grange, supporting families and the local community in navigating the journey of finding the right care for their loved ones. I guide people through the process with clarity, empathy, and reassurance, helping them feel confident in their decisions every step of the way. Meeting new families and providing guidance is something I genuinely enjoy, and I take pride in making the experience as smooth and supportive as possible.
My ExperienceWith over ten years’ experience supporting families in care, I have developed in-depth knowledge of care options across the West Midlands, including residential, dementia, and nursing care. I began my career coordinating live-in care before moving into business development and customer liaison roles, gaining insight into the wide variety of care needs and how best to support people.
This breadth of experience allows me to offer clear, trusted guidance to families, helping them feel informed and reassured while exploring their options. I am particularly passionate about dementia care and ensuring families understand the choices available to meet their loved one’s needs.
About MeI’m a proud mother to a lively young daughter, and I love spending time with my family, sharing in everyday moments and creating happy memories. I enjoy keeping active through alternative fitness classes, which keep me energized and focused. In quieter moments, I enjoy reading or engaging in creative colouring, which allows me to reflect and bring calm and attentiveness into all I do.

WHAT I DO: I am the activity coordinator at Parkfield Grange and moved into this post in June 2023. My role within the home is to put together a programme of activities to keep all the residents engaged and active within our community. This includes meeting with the residents to understand their likes, dislikes and hobbies and planning activities according to these. This also involves putting together large events within the home and booking outside vendors such as singers, musicians and theatre companies.
MY EXPERIENCE: I have worked within health and social care for most of my career for the past 17 years. I began within the NHS working as an ambulance call taker and then moved to work as a Nursing Assistant within hospitals. I then made the move to working in rehabilitation as a Therapy Support Worker, working with the elderly population in hospitals specialising in rehabilitation following hip surgery. After doing this for nearly 3 years, I made the move to work in a local nursing home as an activity coordinator, but due to the pandemic, I quickly moved to a Care and Senior Carer position within the home, working with dementia residents. I made the move to Parkfield Grange in 2021 as a Senior Care Assistant.
ABOUT ME: I have a Border Terrier puppy called Ruby who loves to come in to work with me and enjoys cuddles and walks in the garden with all our residents.
In my spare time, I enjoy time with my family, long walks and days out with Ruby, and when we are able, love to travel the world, visit new places and meet new people. I also have a weakness for shopping.

As Head Chef, I lead our fantastic catering team at Parkfield Grange. Together, we focus on creating nutritious, delicious meals that residents truly enjoy. We regularly hold food forums so residents can share their thoughts and ideas, helping us shape menus that reflect their tastes and preferences while supporting a healthy, balanced diet.
My ExperienceI am classically trained from college and began my career working in restaurants and pubs, providing fine dining experiences. I hold NVQ Levels 1, 2 and 3 in Professional Cookery and have spent the past two years specialising in care home catering. I am particularly passionate about creating new and exciting dishes using fresh ingredients, and I was proud to receive the Young Rotary Chef Award earlier in my career.
About MeOutside of work, I enjoy spending time with my two children and making the most of family days out, especially camping trips. I am also a big sports fan and enjoy following rugby, football, particularly West Bromwich Albion, and boxing.

I oversee all aspects of hospitality within the home, ensuring residents receive high-quality, person-centred service every day. I also coordinate private dining and special celebrations, ensuring that every event and dining experience meets the quality and expectations our residents deserve.
My ExperienceI have many years of experience in hospitality and customer service, working across luxury hotels and care environments. I have progressed from frontline roles into management and supervisory positions, developing strong leadership, training, and operational skills. Throughout my career, I have focused on delivering high standards, building positive team cultures and creating exceptional experiences for residents and guests.
About MeOutside of work, I love food and enjoy trying different cuisines. I have a loving partner whom I enjoy spending time with, and a miniature dachshund called Flynn who keeps me busy and smiling. I also practise pole fitness, which helps me stay fit and build core strength. I bring the same energy and enthusiasm into my work that I do into my personal life.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Parkfield Grange to verify any information. View our terms and conditions. Parkfield Grange has an Enhanced Service -more info.