
Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Parkfield Grange Care Home, Stourbridge, offers high-quality residential, dementia and respite care in an exceptional, purpose-built setting. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Parkfield Grange combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home provides beautifully furnished en-suite bedrooms, along with spacious one-bedroom care suites. Each suite includes a private bedroom, lounge and kitchenette, making them ideal...
Care Provided by Parkfield Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are designed to give you complete peace of mind and include everything needed for comfortable, worry-free living. This covers 24-hour personalised care, freshly prepared three-course meals with snacks, a wide selection of drinks including wine or other alcoholic beverages with meals if preferred, a varied programme of activities and outings, landline installation with free UK calls, complimentary Wi-Fi, and full laundry services.
Final fees are confirmed following a pre-admission assessment, taking into account individual care needs and room choice.
The price(s) shown are provided by the care home. Contact Parkfield Grange for full pricing details and T&Cs.
Contact Parkfield Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Victoria Cruxton(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (6)
Visiting
- No restricted visiting times.
Parking
- Parking is available on site.
Parkfield Grange Reviews (105)
Parkfield Grange has a Review Score of 9.9 (9.863) out of 10, based on 37 reviews in the last 2 years.
Over all time Parkfield Grange has 105 reviews.
Staff are exceptional in respecting the dignity of residents.
Highly recommended.
We take great pride in preserving the dignity of the residents living with us, so it's so lovely to hear that this is recognised. Thank you for taking the time to share.
The staff are the highlight of this amazing establishment, going above and beyond to offer first-class service.
Wow, what a glowing referral. We cannot thank you enough for such kind words.
Very opulent care home with beautiful rooms and very caring staff. A good experience in all aspects.
It's lovely to hear that you felt your experience was a good one in all aspects. It is also so lovely to hear that you felt that staff were very caring.
My parents stayed for respite care at Parkfield Grange for 4-5 weeks. All staff were friendly, caring and professional. The whole facility is exceptional with beautiful rooms and excellent facilities. As a family we wouldn't hesitate to recommend this home if in the future, we need to care for them again, it will be at the top of our list.
It was such a pleasure to care for your parents. Thank you so much for your kind words.
Excellent care for both Mum and Dad who needed care for his knee after an operation and Mum with Alzheimer's needed care which was given in shiploads. Staff were very professional with a good connection with both Mum and Dad.
We really enjoyed supporting your parents during their stay and it was so lovely to ensure that whilst they were recovering they were still able to spend their time together.
From the moment my father arrived at Parkfield Grange and throughout his 3 week stay the care home provided exceptional care and support to the highest standard possible which has enabled my father to return to better health. The staff have displayed the utmost kindness and clearly work together as a very coordinated team. I cannot speak highly enough of Parkfield Grange.
It is so great to hear how the team helped to get your father to improve his health from his stay. I look forward to sharing your experience with our team.
The process for organising a respite stay for my dad all ran really smoothly and would definitely consider for another respite stay in the future.
Thank you so much for your kind words about our care team. It's great to hear of your experience with setting up the package of care for your father and that you'd look to come back to us again in the future should another respite stay be required.
Menu choices, in my opinion, were good.
I had the chance to see a singer whilst here visiting my dad, who was very good and interacted well with residents.
Staff are all friendly and helpful.
Thank you.
Thank you for sharing your experience of Parkfield Grange during your father's stay.
I initially booked Dad in for respite care but it became very apparent that the high-quality care Dad received made his life easier and safer. There is a very full activities calendar, and you only have to look at the social media feed to realise how hard they work to enrich the resident's lives and enjoy doing so. How well Dad is looked and the reassurance that I now have with having Dad at Parkfield Grange cannot be underestimated. All the staff are amazing and as much as I want to name them individually, I wouldn’t want to risk missing one out and losing my tea privileges! The atmosphere is so warm, friendly and loving and they all so obviously care about the residents, it makes it have a real community feel. I must also say that the administration side has been so easy, efficient and relaxed making this a smooth process. I would not want my dad anywhere else. The admissions staff member has been amazing through this and highly recommend talking to her if you are looking for a care home.
Thank you so much for your kind words. It really has been a pleasure to support you, your dad and the family through this journey. We will take great pride in sharing your feedback with the whole team, your tea privileges will remain.
The carers are second to none. Many have gone the extra mile for my mom. You know who you are. Thank you.
Unfortunately, Mom died recently at the age of 103. The carers and staff, all of them, could not have done more. The way the carers gave her a guard of honour when she left the home is something I will remember for a long time.
Paul, it was an absolute pleasure to care for your mum during her time with us. Thank you so much for your kind words, I will take great pride in sharing this with them. We want to wish you and your family all the best, for the future.
Rooms are spacious with lovely en-suites and there is a nice variety of meals as well as daily activities.
The carers are all amazing, so kind, patient and caring and are happy to speak with you at any time. It's a great comfort knowing our father who has dementia is so well cared for.
It has been such a pleasure to get to know your father and the family. We really appreciate you taking the time to share your experience of the home and for your kinds words. I will take great pride in sharing this with our team who work so hard to support residents and their families.
Moved my mother into Parkfield Grange in January, moving in from a retirement property. So far everything has been top draw and my mother seems to be settling in and more happy and relaxed than she has been in a few months. All of the staff have been excellent and more than helpful so hoping it all carries on in the same way. Thanks all!
Thank you for taking the time to share your experience, I look forward to sharing your review with our team. It's been a pleasure to support your mum for the short time she has been with us so far.
Having visited many local homes, we chose Parkfield Grange and felt immediate relief that mum would be warm, comfortable and well cared for. We very quickly felt we'd chosen the right environment as mum likes company, but also enjoys time in her room which is tranquil, spacious and well-equipped with a good ensuite. The facilities and surroundings of the entire home are superb, which is delightful for residents and also helps visiting become an absolute pleasure and encourages us to enjoy spending time with mum. There are no restrictions to visiting hours and we can take mum out whenever we wish, albeit I do inform staff when going out for courtesy and safety reasons. All staff have known both mum and I since day one and whilst getting to know them, I feel able to chat and discuss mum's needs with ease. It is plain to see that residents are treated with care and dignity. When I asked mum what she likes about living in her new home, she quickly replied "well, the care is wonderful" !
Thank you so much to take the time to write such a wonderful review of the home. For your Mum to say "the care is wonderful" means so much. The team will be delighted to read your review and your Mum's words.
Mum went into Parkfield Grange Stourbridge at the end of November 2021 after a fall, breaking her back in two places and a month in hospital. She initially went in for respite care for a month to help rehabilitate her mobility and recovery. We arranged a private physio to visit but her stay lasted until September 2022 due to recovery and waiting to complete on a flat for her. The staff and carers in Parkfield Grange couldn't have given our mum better care and attention. They showed her such kindness, everyone. They were like family to mum and us through a very difficult time. We are forever grateful to them all.
Many thanks for your very kind comments. The team will be very pleased to read your review.
My son found Parkfield Grange for me after leaving hospital following hip surgery, I needed some respite before going home to cope on my own. It proved to be excellent in every way. So much so that I didn't want to leave when it came to the time. All the staff were so kind and supportive, nothing was too much trouble when asking for any help. Hygiene and cleanliness were very high on the agenda. The food was more than adequate I would have no hesitation in recommending Parkfield Grange to anybody needing an excellent care home in the future.
Thank you for taking the time to send in a review of your stay with us. We are delighted that you enjoyed your time with us and hope that your recovery continues to go well.
Beautifully decorated.
The room has everything in it that is needed.
The staff are all very pleasant and helpful.
My husband is being really well looked after.
Can't ask for more.
Thank you for taking the time to write a wonderful review of our home. The team work hard to provide excellent care to our residents and they will be thrilled to read it.
My mother was a resident at Parkfield Grange for rehabilitation following surgery. The NHS wanted to send her to what we regarded as a sub-standard facility for rehabilitation so my Mother decided to fund her own care at Parkfield Grange which proved to be an excellent choice and she benefited greatly from her time there. She found the staff very attentive, friendly and kind – nothing was too much trouble. The room was very comfortable and furnished to a very high standard. The facilities in the building were first class and my Mother made good use of the excellent hair salon. The food was of very good quality and the catering staff went out of their way to meet my Mother’s dietary needs.
Thank you for taking the time to write such an excellent review of Parkfield Grange, it is appreciated greatly by all of the team.
I consider this care home unsafe for anyone at risk of falls, residents spend a lot of time in their rooms and the home is not a typical care home where residents spend almost all of their time in the resident's lounge and dining room with carers.
My whole experience of placing my mom in this care home has been one of extreme stress. I have had numerous meetings with the General Manager who politely pointed out that they could not stop my Mom from falling. They were told she was at a high risk of falls prior to leaving the hospital in Oct 2021, yet they said they could meet her needs, they could not. Badly run with good carers, in my opinion.
Thank you for taking the time to review your Mum’s stay at Parkfield Grange. We take all concerns seriously and acknowledge the points that you have raised. We are sorry that, despite our many discussions regarding Mum’s care, we did not meet your expectations of how life in a care home should be lived. We wish you and Mum well for the future.
I am a retired registered nurse and worked in many care homes and nursing homes through Powys, Herefordshire, Worcestershire, Devon and Shropshire over the years, as well as in hospitals. Living in the USA, after many months of worry, stress, and sleepless nights about mum and dad's safety at home, then my dad had to go into a home leaving mum so vulnerable (he passed away in that home in August 2021), I truly thank God that she is now at Parkfield Grange. I can sleep at night, knowing that my sweet mom is safe.
She loves it when her hair is done at the hairdresser's and she has started to socialise more just recently, attending cocktail parties, eating in the beautiful dining room with other residents etc. I appreciate the staff so much. I am thinking of everyone I have talked to who is professional and kind. The food is absolutely 5-star! This is no "Fish fingers, chips and peas for dinner" care facility. One day, I truly do hope to go and visit her there and say "Thank You".
Thank you for taking the time to write such a wonderful review of our home. We hope to see you soon when you are able to visit.
The carers treat him with respect and dignity. He regards them as friends and enjoys talking to them. They have told me that they like to hear about his holidays and cruises and to exchange experiences.
He enjoyed the exercise classes and is looking forward to activities starting again.
Thank you for your kind review and I know the staff really enjoy talking to your friend about his holidays and it is lovely to see those relationships grow between residents and staff.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (2)
- 16 Jan 2026
At Parkfield Grange Care Home, The Traitors has inspired something a little special. We created our very own live action version of the hit BBC One series, thoughtfully adapted so...
- 17 Jul 2025
Join us every Friday this August and September for open days at Parkfield Grange Care Home. It’s a great chance to explore our home, meet the team, and learn more...
- 16 Jun 2025
RESIDENTS at a Stourbridge care home were treated to a demonstration day with a difference when a team of pole dancers showcased their skills. Parkfield Grange in Hagley Road welcomed...
- 28 Jul 2026Organiser: Parkfield Grange
- 29 Sep 2026Organiser: Parkfield Grange
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Parkfield Grange.
Meet the Team (6)

As General Manager of Parkfield Grange, I lead the home with a focus on creating a safe, welcoming, and truly person-centred environment. Every day, I ensure our residents receive the highest standard of care while supporting and inspiring our team to deliver with warmth, professionalism, and respect. My role spans all aspects of the home, from care quality and compliance to resident experience, family relationships, and community engagement, always guided by our values.
My ExperienceI have spent over 20 years in social care, progressing from Care Assistant to Care Home Manager, driven throughout by a genuine passion for supporting others. I bring extensive knowledge in delivering compassionate, person-centred care, with a particular focus on supporting residents with dementia. I have completed a university-level Dementia Specialist course, equipping me to understand complex care needs and ensure every resident receives support tailored to their individuality.
I am also passionate about mentoring and guiding our team, fostering a culture where professionalism, empathy, and respect are at the heart of everything we do. Families can feel reassured that their loved ones are supported by a team led with expertise, warmth, and confidence.
About MeOutside work, I value family time with my husband, our two children, and our dog, which helps me stay grounded and maintain balance. I also enjoy travelling and creating lasting memories, which brings perspective, energy, and a sense of curiosity to my professional life.

As Deputy Manager at Parkfield Grange, I work alongside the General Manager to lead the care team and ensure every resident receives compassionate, person-centred care. I oversee care delivery, support and mentor staff, and help create an environment where residents feel safe, valued, and at home. I am also one of the home’s “train the trainer” leads for Moving and Handling, delivering staff training to maintain the highest standards.
My ExperienceI began my care career at 18 and returned after raising my family, completing Level 2 and 3 Health and Social Care qualifications and a Level 5 in Management and Leadership. Since joining Cinnamon in 2021, I have progressed from Night Senior to Team Leader and now Care Coordinator, gaining hands-on experience across all aspects of care.
About MeI am happily married with four children and a house full of pets. I enjoy family time and special outings with my youngest daughter, which keep me energised, grounded, and ready to bring warmth and focus to everything I do at work.

I am the Home Admissions Advisor at Parkfield Grange, supporting families and the local community in navigating the journey of finding the right care for their loved ones. I guide people through the process with clarity, empathy, and reassurance, helping them feel confident in their decisions every step of the way. Meeting new families and providing guidance is something I genuinely enjoy, and I take pride in making the experience as smooth and supportive as possible.
My ExperienceWith over ten years’ experience supporting families in care, I have developed in-depth knowledge of care options across the West Midlands, including residential, dementia, and nursing care. I began my career coordinating live-in care before moving into business development and customer liaison roles, gaining insight into the wide variety of care needs and how best to support people.
This breadth of experience allows me to offer clear, trusted guidance to families, helping them feel informed and reassured while exploring their options. I am particularly passionate about dementia care and ensuring families understand the choices available to meet their loved one’s needs.
About MeI’m a proud mother to a lively young daughter, and I love spending time with my family, sharing in everyday moments and creating happy memories. I enjoy keeping active through alternative fitness classes, which keep me energized and focused. In quieter moments, I enjoy reading or engaging in creative colouring, which allows me to reflect and bring calm and attentiveness into all I do.

WHAT I DO: I am the activity coordinator at Parkfield Grange and moved into this post in June 2023. My role within the home is to put together a programme of activities to keep all the residents engaged and active within our community. This includes meeting with the residents to understand their likes, dislikes and hobbies and planning activities according to these. This also involves putting together large events within the home and booking outside vendors such as singers, musicians and theatre companies.
MY EXPERIENCE: I have worked within health and social care for most of my career for the past 17 years. I began within the NHS working as an ambulance call taker and then moved to work as a Nursing Assistant within hospitals. I then made the move to working in rehabilitation as a Therapy Support Worker, working with the elderly population in hospitals specialising in rehabilitation following hip surgery. After doing this for nearly 3 years, I made the move to work in a local nursing home as an activity coordinator, but due to the pandemic, I quickly moved to a Care and Senior Carer position within the home, working with dementia residents. I made the move to Parkfield Grange in 2021 as a Senior Care Assistant.
ABOUT ME: I have a Border Terrier puppy called Ruby who loves to come in to work with me and enjoys cuddles and walks in the garden with all our residents.
In my spare time, I enjoy time with my family, long walks and days out with Ruby, and when we are able, love to travel the world, visit new places and meet new people. I also have a weakness for shopping.

As Head Chef, I lead our fantastic catering team at Parkfield Grange. Together, we focus on creating nutritious, delicious meals that residents truly enjoy. We regularly hold food forums so residents can share their thoughts and ideas, helping us shape menus that reflect their tastes and preferences while supporting a healthy, balanced diet.
My ExperienceI am classically trained from college and began my career working in restaurants and pubs, providing fine dining experiences. I hold NVQ Levels 1, 2 and 3 in Professional Cookery and have spent the past two years specialising in care home catering. I am particularly passionate about creating new and exciting dishes using fresh ingredients, and I was proud to receive the Young Rotary Chef Award earlier in my career.
About MeOutside of work, I enjoy spending time with my two children and making the most of family days out, especially camping trips. I am also a big sports fan and enjoy following rugby, football, particularly West Bromwich Albion, and boxing.

I oversee all aspects of hospitality within the home, ensuring residents receive high-quality, person-centred service every day. I also coordinate private dining and special celebrations, ensuring that every event and dining experience meets the quality and expectations our residents deserve.
My ExperienceI have many years of experience in hospitality and customer service, working across luxury hotels and care environments. I have progressed from frontline roles into management and supervisory positions, developing strong leadership, training, and operational skills. Throughout my career, I have focused on delivering high standards, building positive team cultures and creating exceptional experiences for residents and guests.
About MeOutside of work, I love food and enjoy trying different cuisines. I have a loving partner whom I enjoy spending time with, and a miniature dachshund called Flynn who keeps me busy and smiling. I also practise pole fitness, which helps me stay fit and build core strength. I bring the same energy and enthusiasm into my work that I do into my personal life.
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