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Parkfield Grange

31 Hagley Road, Stourbridge, West Midlands DY8 1QH
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Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)
Parkfield Grange, Stourbridge
good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)
Parkfield Grange, Stourbridge
She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)
Parkfield Grange, Stourbridge

Parkfield Grange Care Home, Stourbridge, offers high-quality residential, dementia and respite care in an exceptional, purpose-built setting. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Parkfield Grange combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.

The home provides beautifully furnished en-suite bedrooms, along with spacious one-bedroom care suites. Each suite includes a private bedroom, lounge and kitchenette, making them ideal...  

Care Provided by Parkfield Grange

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,650
Residential Dementia CareFrom £1,550From £1,650

Our fees are designed to give you complete peace of mind and include everything needed for comfortable, worry-free living. This covers 24-hour personalised care, freshly prepared three-course meals with snacks, a wide selection of drinks including wine or other alcoholic beverages with meals if preferred, a varied programme of activities and outings, landline installation with free UK calls, complimentary Wi-Fi, and full laundry services.

Final fees are confirmed following a pre-admission assessment, taking into account individual care needs and room choice.

Contact Parkfield Grange to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Victoria Cruxton(General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (68)
  • Couples/Companion Rooms (6)
  • Single Rooms with ensuite Wet Room (68)
  • Couples/Companion Rooms with ensuite Wet Room (6)

Visiting

  • No restricted visiting times.

Parking

  • Parking is available on site.

Parkfield Grange Reviews (105)

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9.9

Parkfield Grange has a Review Score of 9.9 (9.863) out of 10, based on 37 reviews in the last 2 years. Over all time Parkfield Grange has 105 reviews.

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Review from P B (Daughter-in-law of Resident) published on 6 June 2024 Submitted via Postal Card
Overall Experience

Residence always calm when visiting. Carers always helpful and cheerful.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We really appreciate you taking the time to share your review and feedback, thank you.

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Review from F R (Daughter of Resident) published on 6 June 2024 Submitted via Website
Overall Experience

My father moved to residential care in 2022 to the new dementia suite. The staff were amazing and the environment is a very positive and friendly atmosphere for those living with dementia. The activities provided are fantastic and the staff are very caring. The cleanliness of the home is immaculate. The food is very good and the visiting times are flexible. Very happy with the care and that my dad has settled in so well and made so many friends with the care staff and fellow residents.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We love having your dad with us at Parkfield Grange, he is such an active person within our community and it's so lovely to hear that you are happy with the care, support and activity that is provided to him. I look forward to being able to share your kind words about our cleanliness and catering to the relevant teams.

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Review from Adam B (Son of Resident) published on 5 June 2024 Submitted via Postal Card
Overall Experience

Unrivalled level of care. A wonderful environment with the atmosphere of an expensive cruise. Diligent staff make residents and visitors feel at home. Excellent facilities. A cut above the rest.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

What kind words about the home, than you very much for sharing your experience of Parkfield Grange.

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Review from K S (Daughter of Resident) published on 14 May 2024 Submitted via Postal Card
Overall Experience
My mother now classes Parkfield Grange as her home. This gives her family peace of mind knowing she is well cared for and regarded as a valued individual.

The staff are all very approachable and nothing is ever too much trouble. They are kind, cheerful, and enthusiastic (regarding activities) and make my mother feel contented and at 99 years young that makes her family very happy.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We love having your mother living with us, she is such a valued member of our little community. I look forward to sharing your kind words with our team.

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Review from G F (Son of Resident) published on 25 April 2024 Submitted via Website
Overall Experience

My father was in Parkfield Grange in March for an unfortunately very short stay as he passed after only a couple of weeks. However, he was looked after excellently while he was there. The home is beautiful, the rooms spacious, light and the bathrooms are superb. Food is excellent as well a real notch above what you would expect. The staff were great, really caring and attentive and Dad was very happy during his short spell. Crucially he was looked after really well during his last couple of days and passed peacefully and comfortably. Only area that didn’t work great was being able to contact the GP as it is a remote function and so death documentation was slow coming through but this is a very small quibble. Based on our experience we would absolutely recommend Parkfield Grange.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It really was such a pleasure for us to be able to support your father, even if only for a short period. I'd like to thank you for taking the time to share your experience of the home and I will take great pride in sharing this with our teams. Wishing you and the family, all the very best for the future.

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Review from K S (Daughter of Resident) published on 27 November 2023 Submitted via Postal Card
Overall Experience
Our father has only been a permanent resident for six weeks but is already settling in so well.
All the staff are so welcoming and caring.
Already, Dad is eating better and feels safer from falls.
It's lovely to visit instead of being a carer.

Dad is once again Dad, thanks to this lovely care home.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It is so lovely to hear how your father moving in with us has given you your father/daughter relationship back. It's been great to see how he's so quickly become part of our home (and the furniture). Thank you so much.

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Review from Lynsey M (Daughter of Resident) published on 21 November 2023 Submitted via Postal Card
Overall Experience

I cannot express enough my immense thanks to a particular member of staff and the team. My mother was treated with dignity and respect in the best care home I have ever seen. Truly remarkable. Such a family atmosphere. I have already recommended you to many friends. Well done. Perfection. Thank you for everything you have done.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It was an absolute pleasure to support you and your mother during her time with us. Thank you so much for your kind words and for continuing to refer us to others.

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Review from Richard W (Son of Resident) published on 9 November 2023 Submitted via Postal Card
Overall Experience

My mom came into Parkfield Grange in mid-September, and then my dad came in early October. The staff and facilities are all fantastic. The staff have been more than helpful to my mom and dad. I would recommend this home and lovely of care to anyone.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's so lovely to hear such positive feedback and to be able to support both of your parents; thank you.

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Review from G H (Brother of Resident) published on 8 November 2023 Submitted via Postal Card
Overall Experience

Excellent in all respects.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for taking the time to share your experience of the home.

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Review from H R (Daughter of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience
Fantastic place - a cruise ship hotel.
All needs and wants are catered for by an experienced and friendly team.

Thank you.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you so much for the comments about how you’ve found our team; we’re really very proud of them.

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Review from Dale H (Son of Resident) published on 29 September 2023 Submitted via Postal Card
Overall Experience

I would describe the care home as a home-from-home with 24/7 facilities and care. My mother came in for two weeks respite after falling at home and fracturing her shoulder. To be honest everything is taken care of. My mother is 94, it has been a reality check for my mother, who lives on her own and carers come 3 times a day, 30 minutes per visit so she is on her own for 22.5 hours a day whereas Parkfield Grane offers 24/7 care. My mother said she can't fault it, the staff are lovely and she would be happy to come back again.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for taking the time to share your mother’s experience at Parkfield Grange.

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Review from Charles G (Brother of Resident) published on 14 September 2023 Submitted via Postal Card
Overall Experience
On each occasion on visiting the home is always very clean, bright and welcoming. The staff are always friendly pleasant and friendly and always there to help.

It's comforting knowing my brother is safe and well looked after.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you for such lovely feedback about the home and our team. It's also so great to hear that you feel comforted by how we support your brother.

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Review from Jayne D (Daughter-in-law of Resident) published on 11 September 2023 Submitted via Postal Card
Overall Experience
My mother-in-law went into Parkfield Grange Care Home for a two week respite. She received excellent care, lovely meals, wonderful friendly staff. Beautiful clean bright rooms.

Wouldn't hesitate in recommending this care home to anyone. Hoping she will go back for respite every six months.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Thank you so much for taking time to share both yours and your mother-in-law’s experience. It was a pleasure to support your as a family and we hope to see you again, even for a cuppa.

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Review from Leanne O (Daughter-in-law of Resident) published on 5 September 2023 Submitted via Postal Card
Overall Experience

My first impressions of the home were amazing and still are. A warm welcome from every member of staff I have met so far. Amazing facilities, staff and value for money. I'm so happy we were able to find somewhere that is safe and secure for her and where she can be happy.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We are so happy to hear that you have felt so welcomed since day one and that you and your family enjoy the facilities so much. It is also so lovely to know that you feel reassured that she will be safe and happy with us.

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Review from K N (Daughter of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

Parkfield Grange Care Home is a well-run, professional, friendly and caring establishment. It has excellent facilities, a hair salon, a cinema, gardens and a bar. Staff are approachable if relatives have a problem that needs to be discussed. Management keeps relatives informed by email and meetings which are now face-to-face following the relaxing of Covid restrictions. The staff treat residents with dignity and have a good rapport with them. Activitites are tailored for individuals which can be tricky when offering a variety for residents with dementia. Singers are invited in and staff get in the spirit and 'dress up' for special occasions. It is very clean and 'housekeeping' takes great pride in their work. A minibus is now available and trips are being arranged which is great.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

Oh wow, what a glowing review. It is so lovely to hear that you can see just how much love, care, and attention we put into every aspect of the home and just how much we enjoy supporting the people who live here - and of course entertaining them with the whole home's love of fancy dress.

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Review from N F (Son of Resident) published on 31 August 2023 Submitted via Postal Card
Overall Experience

What an amazing home! All staff have been a tremendous help with what has been a worrying and stressful time. They have done everything to make my mother feel safe and cared for. The facilities are far beyond anything I thought we could afford for the price. The whole process was quick and as painless as possible which was truly appreciated!

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We are so glad to hear that you feel so reassured by how we've supported your mother. It's been so lovely to see how quickly she's settled into life here. And of course, thank you so much for taking the time to share your experience of Parkfield Grange.

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Review from Gill B (Cousin of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

My cousin began his life at Parkfield Grange at the end of January. We have nothing but praise for the way in which he is being looked after and feel very confident that he is in safe hands and will have a comfortable life for the duration of his stay, however long that may be.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's so lovely to hear that you have nothing but praise for how your cousin is supported within Parkfield Grange, he really has become part of the family - it didn't very long.

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Review from D B (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

My mum was one of the first residents when the home opened. The home is first class and the staff are absolutely fantastic. The care and support that is given is second to none.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's been a pleasure to not only support your mum, but you and the family too. Thank you so much for such lovely feedback, I'll take great pride in sharing this with the team.

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Review from Judy M (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card
Overall Experience

Excellent care home, with friendly and attentive staff whose care of resident's personal and psychological needs is exceptional.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

It's so lovely to hear of your experience of the home and our service. We can't thank you enough for your kind words.

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Review from K F (Granddaughter of Resident) published on 11 August 2023 Submitted via Postal Card
Overall Experience
Great experience, the location and home are very welcoming, feels like home.
Staff always very attentive and friendly.
Would recommend to all family and friends.

Great facilities and always clean.

Reply from Emily Hocking, Home Admissions Advisor at Parkfield Grange

We're so pleased to hear that you find the home so welcoming and that it feels like home for you. Our team will be so proud to hear of your feedback

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Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (4) & Events (2)

News
  • 16 Jan 2026

    At Parkfield Grange Care Home, The Traitors has inspired something a little special. We created our very own live action version of the hit BBC One series, thoughtfully adapted so...

  • 17 Jul 2025

    Join us every Friday this August and September for open days at Parkfield Grange Care Home. It’s a great chance to explore our home, meet the team, and learn more...

  • 16 Jun 2025

    RESIDENTS at a Stourbridge care home were treated to a demonstration day with a difference when a team of pole dancers showcased their skills. Parkfield Grange in Hagley Road welcomed...

Upcoming Events

Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Parkfield Grange.

Meet the Team (6)

Victoria Cruxton
Victoria CruxtonJob Title:General ManagerJoined: 2025
What I Do

As General Manager of Parkfield Grange, I lead the home with a focus on creating a safe, welcoming, and truly person-centred environment. Every day, I ensure our residents receive the highest standard of care while supporting and inspiring our team to deliver with warmth, professionalism, and respect. My role spans all aspects of the home, from care quality and compliance to resident experience, family relationships, and community engagement, always guided by our values.

My Experience

I have spent over 20 years in social care, progressing from Care Assistant to Care Home Manager, driven throughout by a genuine passion for supporting others. I bring extensive knowledge in delivering compassionate, person-centred care, with a particular focus on supporting residents with dementia. I have completed a university-level Dementia Specialist course, equipping me to understand complex care needs and ensure every resident receives support tailored to their individuality.

I am also passionate about mentoring and guiding our team, fostering a culture where professionalism, empathy, and respect are at the heart of everything we do. Families can feel reassured that their loved ones are supported by a team led with expertise, warmth, and confidence.

About Me

Outside work, I value family time with my husband, our two children, and our dog, which helps me stay grounded and maintain balance. I also enjoy travelling and creating lasting memories, which brings perspective, energy, and a sense of curiosity to my professional life.

Clare Mole
Clare MoleJob Title:Care CoordinatorJoined: 2021
What I Do

As Deputy Manager at Parkfield Grange, I work alongside the General Manager to lead the care team and ensure every resident receives compassionate, person-centred care. I oversee care delivery, support and mentor staff, and help create an environment where residents feel safe, valued, and at home. I am also one of the home’s “train the trainer” leads for Moving and Handling, delivering staff training to maintain the highest standards.

My Experience

I began my care career at 18 and returned after raising my family, completing Level 2 and 3 Health and Social Care qualifications and a Level 5 in Management and Leadership. Since joining Cinnamon in 2021, I have progressed from Night Senior to Team Leader and now Care Coordinator, gaining hands-on experience across all aspects of care.

About Me

I am happily married with four children and a house full of pets. I enjoy family time and special outings with my youngest daughter, which keep me energised, grounded, and ready to bring warmth and focus to everything I do at work.

Emily Hocking
Emily HockingJob Title:Home Admissions AdvisorJoined: 2022
What I Do

I am the Home Admissions Advisor at Parkfield Grange, supporting families and the local community in navigating the journey of finding the right care for their loved ones. I guide people through the process with clarity, empathy, and reassurance, helping them feel confident in their decisions every step of the way. Meeting new families and providing guidance is something I genuinely enjoy, and I take pride in making the experience as smooth and supportive as possible.

My Experience

With over ten years’ experience supporting families in care, I have developed in-depth knowledge of care options across the West Midlands, including residential, dementia, and nursing care. I began my career coordinating live-in care before moving into business development and customer liaison roles, gaining insight into the wide variety of care needs and how best to support people.

This breadth of experience allows me to offer clear, trusted guidance to families, helping them feel informed and reassured while exploring their options. I am particularly passionate about dementia care and ensuring families understand the choices available to meet their loved one’s needs.

About Me

I’m a proud mother to a lively young daughter, and I love spending time with my family, sharing in everyday moments and creating happy memories. I enjoy keeping active through alternative fitness classes, which keep me energized and focused. In quieter moments, I enjoy reading or engaging in creative colouring, which allows me to reflect and bring calm and attentiveness into all I do.

Sam Clarke
Sam ClarkeJob Title:Wellbeing & Lifestyle CoordinatorJoined: 2021

WHAT I DO: I am the activity coordinator at Parkfield Grange and moved into this post in June 2023. My role within the home is to put together a programme of activities to keep all the residents engaged and active within our community. This includes meeting with the residents to understand their likes, dislikes and hobbies and planning activities according to these. This also involves putting together large events within the home and booking outside vendors such as singers, musicians and theatre companies.

MY EXPERIENCE: I have worked within health and social care for most of my career for the past 17 years. I began within the NHS working as an ambulance call taker and then moved to work as a Nursing Assistant within hospitals. I then made the move to working in rehabilitation as a Therapy Support Worker, working with the elderly population in hospitals specialising in rehabilitation following hip surgery. After doing this for nearly 3 years, I made the move to work in a local nursing home as an activity coordinator, but due to the pandemic, I quickly moved to a Care and Senior Carer position within the home, working with dementia residents. I made the move to Parkfield Grange in 2021 as a Senior Care Assistant.

ABOUT ME: I have a Border Terrier puppy called Ruby who loves to come in to work with me and enjoys cuddles and walks in the garden with all our residents.

In my spare time, I enjoy time with my family, long walks and days out with Ruby, and when we are able, love to travel the world, visit new places and meet new people. I also have a weakness for shopping.

Daniel Ledington
Daniel LedingtonJob Title:Head ChefJoined: 2026
What I Do

As Head Chef, I lead our fantastic catering team at Parkfield Grange. Together, we focus on creating nutritious, delicious meals that residents truly enjoy. We regularly hold food forums so residents can share their thoughts and ideas, helping us shape menus that reflect their tastes and preferences while supporting a healthy, balanced diet.

My Experience

I am classically trained from college and began my career working in restaurants and pubs, providing fine dining experiences. I hold NVQ Levels 1, 2 and 3 in Professional Cookery and have spent the past two years specialising in care home catering. I am particularly passionate about creating new and exciting dishes using fresh ingredients, and I was proud to receive the Young Rotary Chef Award earlier in my career.

About Me

Outside of work, I enjoy spending time with my two children and making the most of family days out, especially camping trips. I am also a big sports fan and enjoy following rugby, football, particularly West Bromwich Albion, and boxing.

Robert Fairbairn
Robert FairbairnJob Title:Hospitality SupervisorJoined: 2025
What I Do

I oversee all aspects of hospitality within the home, ensuring residents receive high-quality, person-centred service every day. I also coordinate private dining and special celebrations, ensuring that every event and dining experience meets the quality and expectations our residents deserve.

My Experience

I have many years of experience in hospitality and customer service, working across luxury hotels and care environments. I have progressed from frontline roles into management and supervisory positions, developing strong leadership, training, and operational skills. Throughout my career, I have focused on delivering high standards, building positive team cultures and creating exceptional experiences for residents and guests.

About Me

Outside of work, I love food and enjoy trying different cuisines. I have a loving partner whom I enjoy spending time with, and a miniature dachshund called Flynn who keeps me busy and smiling. I also practise pole fitness, which helps me stay fit and build core strength. I bring the same energy and enthusiasm into my work that I do into my personal life.

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