
Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Most impressed with the home, more like an up market hotel than a residential homeGordon P(Godson of Resident/Service User)

good food is a prime factor in this, alongside the wealth of great care from the staffJill B(Daughter of Resident/Service User)

She had a lot of reservations about moving into a care home but her fears were unfoundedRoger C(Son of Resident/Service User)

Parkfield Grange Care Home, Stourbridge, offers high-quality residential, dementia and respite care in an exceptional, purpose-built setting. As part of Cinnamon Care Collection, recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, Parkfield Grange combines compassionate, person-centred care with comfortable, thoughtfully designed surroundings.
The home provides beautifully furnished en-suite bedrooms, along with spacious one-bedroom care suites. Each suite includes a private bedroom, lounge and kitchenette, making them ideal...
Care Provided by Parkfield Grange
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Our fees are designed to give you complete peace of mind and include everything needed for comfortable, worry-free living. This covers 24-hour personalised care, freshly prepared three-course meals with snacks, a wide selection of drinks including wine or other alcoholic beverages with meals if preferred, a varied programme of activities and outings, landline installation with free UK calls, complimentary Wi-Fi, and full laundry services.
Final fees are confirmed following a pre-admission assessment, taking into account individual care needs and room choice.
The price(s) shown are provided by the care home. Contact Parkfield Grange for full pricing details and T&Cs.
Contact Parkfield Grange to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Cinnamon Care Collection
- Private Owned
Person in charge
- Victoria Cruxton(General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 60+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 4
Room Information
- Single Rooms (68)
- Couples/Companion Rooms (6)
- Single Rooms with ensuite Wet Room (68)
- Couples/Companion Rooms with ensuite Wet Room (6)
Visiting
- No restricted visiting times.
Parking
- Parking is available on site.
Parkfield Grange Reviews (105)
Parkfield Grange has a Review Score of 9.9 (9.863) out of 10, based on 37 reviews in the last 2 years.
Over all time Parkfield Grange has 105 reviews.
Parkfield is a lovely place. Care was second to none and they really looked after my mother very well. Staff are well trained and very caring. Highly recommended.
We're so glad to hear that you felt your mother was well cared for by our team during her stay with us. Thank you for your comments about our service and team.
Very pleased my wife came straight from hospital. She had time to recover and all round the staff and the service they have given is very good. She is very pleased with her stay here.
We're so happy to hear that your wife had a good time to recover with us and that you were happy the service that she received. We all wish her well at home, and would be more than happy to welcome her back if ever needed.
Choosing care facilities for a loved one is a frightening experience. Parkfields from the start alleviates your fears. All of the care staff share one characteristic in common and that is they are all very kind. Whilst care is professional there is a very relaxed feeling about the care home. My mother arrived 6 months ago, she took time to settle as I was worried but now I rest easy knowing she is safe, warm but above all happy. In the circumstances Parkfields have achieved everything in my family.
It's so lovely to hear that your mother is settled and that you are reassured by her living with us. Our team work hard to support people for the difficult decisions families face when choosing a care home, so your comment about how you felt during the process, is great to hear.
I have visited people in a number of homes over the years and nothing comes close to this one. My Godfather feels safe, very well cared for and content, he is now a permanent resident, also your meals are something else. Well done.
It is always so lovely to hear people's thoughts and experiences of the home, we cannot thank you enough for your kind words. It's been lovely getting to know your godfather and see how he's come on since moving in with us.
I've found all the staff at Parkfield Grange really kind and caring. My friend, who resides here, always says how kind the staff are. The environment is warm and welcoming. Rooms are a very good size with excellent amenities. I've appreciated the fact that anyone can help themselves to drinks and cakes etc. each day. Being here when there was a choral group singing was a real treat! Also, the care home's attention to the wishes of my friend when she is nearing her end of life and subsequently has been equally caring and kind.
It has been a pleasure to support your friend while she was with us, and it was also always a pleasure to see and support you during your visits. Thank you for your kind words.
The rooms are clean, and modern and feel like a mini 5-star hotel. The carers are friendly and build up a nice rapport with Mum. The food is good and Mum likes going to the dining room. She has started doing the social events which is good for her happiness.
Thank you for your review. It's been lovely as a team to get to know your mum and see how she's settled into the home.
My dad has been a resident for about 3 months now and wow, what a change in his well-being and confidence. He has come on leaps with everything. Being fed healthy good food is a prime factor in this, alongside the wealth of great care from the staff. This ranges from many of the departments, not just the carers. Everyone is friendly and considerate and always has a smile on their face. Nothing is too much trouble to make my dad comfortable and his health is closely monitored. Parkfield Grange has far exceeded my expectations. The smile on my dad's face says it all. Thank you.
It's been s lovely for us to be able to see your father come out of his shell and become such a well-loved member of Parkfield Grange. I look forward to sharing your feedback with our team, it's great to hear how every department has welcomed you as a family to the home. We look forward to keeping him smiling, especially over Christmas with a lot more singing and dancing.
My dad initially went into Parkfield for respite care but circumstances have changed and he has decided he loves it so much he's staying! He is enjoying the sociability of it and has made many friends and the food is incredible. I know he is well looked after and cared for and that is a big weight off my mind. Thank you from all of us.
We've been overwhelmed with the love and kind words that your father has for Parkfield Grange. We're so happy to hear that you feel comforted by how he is being supported by us, and of course, our catering team will be chuffed to hear your remarks about the food. Your father very quickly became a friend to everyone, both residents and staff, it's a joy to have him around.
As part of respite stay my Grandma has enjoyed her stay so far. The staff are kind and caring. The food is good and the rooms are always tidy.
Thank you for your review. It's great to hear that your Grandma has enjoyed her stay so far. It's lovely to see her getting involved in the day-to-day at Parkfield and forming connections with other residents.
Dad has enjoyed the quiz days & the lady who plays piano, he even played along with her on occasion.
I have always been greeted with a smile on arrival and the coffee & cakes are very welcome.
If you are looking for a caring home for your loved ones I would highly recommend Parkfield Grange.
It's been a pleasure to have your father staying with us. We've all enjoyed seeing him settle in and particularly enjoy his harmonica performances and duo with the pianist. Thank you for taking the time to share your experience of Parkfield Grange.
My father-in-law has settled in wonderfully and I am impressed with the entertainment and residents programme which so many people join in. Nice welcoming place to have a coffee with him and the odd biscuit or cake!
You know that we are always only too happy to welcome residents and their guests with a hot drink and sweet treat! It's been lovely seeing your father-in-law settle and join in with the activities, which he seems to really enjoy. I look forward to sharing this review with our team and, in...
Our friend, who had known my husband since primary school - aged 6, had always been a committed churchgoer and pillar of society and has a seriously debilitating brain condition which prevents him from doing anything at all. He knows he is not himself but perplexed by his situation. The staff at Parkfield Grange are outstandingly kind, efficient and understanding, such that he is always immaculately dressed, even when he is in bed. They are charming to visitors and the receptionists are always helpful.
Thank you so much for taking the time to share your views of Parkfield Grange. It is so lovely to see that the efforts of our team are so well received and that they make you feel so welcome when visiting your friend.
Mum moved into Parkfield Grange 7 weeks ago after suffering a number of falls at home resulting in a lengthy hospital stay. Sadly, she was unable to go home safely so the decision was made for Mum to move into residential care. Mum is now comfortable and safe, cared for by staff who are respectful, diligent, caring and above all appear happy in their job. Nothing is too much trouble and very quickly staff have recognised Mum's likes and dislikes. The home environment is welcoming and friendly, and all staff without exception have a smile on their face. The peace of mind I have knowing Mum is being cared for so well is more than I could have hoped for. Thank you to everyone at Parkfield Grange!
It really does fill our hearts to hear how comfortable Mum is and also how comforted that you are, with her living with us. It was lovely to see her settle in so well and we look forward to her, hopefully, coming out of her shell over the coming weeks and months. Thank you.
We cannot recommend Parkfield Grange highly enough. Although mom's stay was unexpectedly short, she was there long enough for us to form a lasting opinion of both the home and the staff. The care and support given to both mom and ourselves was first class. The staff are amazing as is the food!
It was an absolute pleasure to support your mother, she was such an important part of our community who we miss. Thank you for such a glowing review.
We have been delighted with the care my mother has received at Parkfield Grange in Stourbridge. The facilities are amazing, designed to make the residents feel so comfortable and at ease. Huge thanks to the staff, they have made such an effort to ensure it is a great experience. Her confidence has improved from the regular interactions with staff and other residents. Keep up the good work.
It's been a pleasure for us to be able to have such a positive impact on your mother's stay and to see her settle so well. She became a very large part of our community very quickly and was great to see her make Parkfield Grange her home so quickly. Thank you for kind words, I look forward to sharing this with the team.
I was initially very worried about coming to Parkfield post hip operation, but I need not have been. The staff were caring and considerate, with a good sense of humour which put me at ease. Facilities and overall standard of the home was excellent - perhaps some garden umbrellas on the ground floor and a few more garden chairs. Thank you to everyone at Parkfield Grange.
It's great to hear that your worries were quickly put to rest when staying with us. Your suggestions about our ground floor garden have been heard and understood and I will look into this. Thank you.
My mum is very happy here at Parkfield Grange, her meals are amazing!
Carers are very kind and caring.
Her room is also amazing, vert much home from home, 100% happy.
Thank you so much for such kind words. It is so lovely to hear how happy your mum is staying with us and that you also feel so welcomed.
No one prepares you for this stage of your life putting a parent into a care home. You are mentally stressed and feeling guilty. Having viewed a few dementia homes in the borough we found them to be unpleasant. Visiting Parkfield Grange is like going on a 5 star vacation. As soon as you walk in the atmosphere, smell and all staff and surroundings are welcoming. The staff and carers are brilliant. Nothing is too much trouble. Food is 1st class. Lots of activities to get involved with. There is so much space for you to have a quiet time to gather with free coffee. The staff and carers who look after her. She always has a smile on her face when we visit which makes her family happy and gives us peace of mind knowing that she is being looked after 1st class.
It's so great to hear that we would highlight to you exactly what a good and new care home can look like, especially because so many people have the "typical" care home in mind. It's a pleasure to have your mother as part of our community, she loves to get involved and never fails to flash the most gorgeous smile that can lift everyone's day.
My father is treated with dignity and respect. The staff are all friendly and make an effort to know Dad's likes/dislikes and interests. Dad is reviewed regularly by the medical team and any interventions required have been timely. Parkfield Grange is always clean, the housekeeping staff are brilliant and the laundry is second to none.
Thank you for your review. I'm excited to share your kind words about our housekeeping with the team, they really are superstars! It is also a pleasure to be able to support your dad, he is such a lovely man. It's great to see how well he has adapted to life with us - I think the bacon sandwiches help!
Can I just say all care homes should be like Parkfield Grange, it's a pleasure to come and visit my mum. As soon as you enter the building the staff are there with a smile on their faces and make you feel very welcome, hats off to staff and carers who look after my mum. My mum is very happy at Parkfield Grange, she's always smiling and she's made lots of friends, it's great that they allow dogs in because my little dog Minnie loves to see her nan. It's great that they have a coffee machine and yummy cake on hand, so my mum thinks she's going to the coffee shop. Parkfield Grange is the best.
It's so nice to hear how comfortable you, your mum and of course Minnie, are with us. Hearing that our cafe area allows Mum to think she's out and about having coffee with her family is exactly what we hope for, so I'm so glad to hear that it works well for her. Being referred to as "the best" is such high praise, which we are so grateful for, thank you.
Bed Vacancies
Please contact us for latest vacancies.
News (4) & Events (2)
- 16 Jan 2026
At Parkfield Grange Care Home, The Traitors has inspired something a little special. We created our very own live action version of the hit BBC One series, thoughtfully adapted so...
- 17 Jul 2025
Join us every Friday this August and September for open days at Parkfield Grange Care Home. It’s a great chance to explore our home, meet the team, and learn more...
- 16 Jun 2025
RESIDENTS at a Stourbridge care home were treated to a demonstration day with a difference when a team of pole dancers showcased their skills. Parkfield Grange in Hagley Road welcomed...
- 28 Jul 2026Organiser: Parkfield Grange
- 29 Sep 2026Organiser: Parkfield Grange
Awards / Recognitions (9)
- 30 Jan 2026Recipient: Cinnamon Care Collection
- 31 Jan 2025Recipient: Cinnamon Care Collection
- 31 Jan 2024Recipient: Cinnamon Care Collection
Accreditations
There are no accreditations posted yet for Parkfield Grange.
Meet the Team (6)

As General Manager of Parkfield Grange, I lead the home with a focus on creating a safe, welcoming, and truly person-centred environment. Every day, I ensure our residents receive the highest standard of care while supporting and inspiring our team to deliver with warmth, professionalism, and respect. My role spans all aspects of the home, from care quality and compliance to resident experience, family relationships, and community engagement, always guided by our values.
My ExperienceI have spent over 20 years in social care, progressing from Care Assistant to Care Home Manager, driven throughout by a genuine passion for supporting others. I bring extensive knowledge in delivering compassionate, person-centred care, with a particular focus on supporting residents with dementia. I have completed a university-level Dementia Specialist course, equipping me to understand complex care needs and ensure every resident receives support tailored to their individuality.
I am also passionate about mentoring and guiding our team, fostering a culture where professionalism, empathy, and respect are at the heart of everything we do. Families can feel reassured that their loved ones are supported by a team led with expertise, warmth, and confidence.
About MeOutside work, I value family time with my husband, our two children, and our dog, which helps me stay grounded and maintain balance. I also enjoy travelling and creating lasting memories, which brings perspective, energy, and a sense of curiosity to my professional life.

As Deputy Manager at Parkfield Grange, I work alongside the General Manager to lead the care team and ensure every resident receives compassionate, person-centred care. I oversee care delivery, support and mentor staff, and help create an environment where residents feel safe, valued, and at home. I am also one of the home’s “train the trainer” leads for Moving and Handling, delivering staff training to maintain the highest standards.
My ExperienceI began my care career at 18 and returned after raising my family, completing Level 2 and 3 Health and Social Care qualifications and a Level 5 in Management and Leadership. Since joining Cinnamon in 2021, I have progressed from Night Senior to Team Leader and now Care Coordinator, gaining hands-on experience across all aspects of care.
About MeI am happily married with four children and a house full of pets. I enjoy family time and special outings with my youngest daughter, which keep me energised, grounded, and ready to bring warmth and focus to everything I do at work.

I am the Home Admissions Advisor at Parkfield Grange, supporting families and the local community in navigating the journey of finding the right care for their loved ones. I guide people through the process with clarity, empathy, and reassurance, helping them feel confident in their decisions every step of the way. Meeting new families and providing guidance is something I genuinely enjoy, and I take pride in making the experience as smooth and supportive as possible.
My ExperienceWith over ten years’ experience supporting families in care, I have developed in-depth knowledge of care options across the West Midlands, including residential, dementia, and nursing care. I began my career coordinating live-in care before moving into business development and customer liaison roles, gaining insight into the wide variety of care needs and how best to support people.
This breadth of experience allows me to offer clear, trusted guidance to families, helping them feel informed and reassured while exploring their options. I am particularly passionate about dementia care and ensuring families understand the choices available to meet their loved one’s needs.
About MeI’m a proud mother to a lively young daughter, and I love spending time with my family, sharing in everyday moments and creating happy memories. I enjoy keeping active through alternative fitness classes, which keep me energized and focused. In quieter moments, I enjoy reading or engaging in creative colouring, which allows me to reflect and bring calm and attentiveness into all I do.

WHAT I DO: I am the activity coordinator at Parkfield Grange and moved into this post in June 2023. My role within the home is to put together a programme of activities to keep all the residents engaged and active within our community. This includes meeting with the residents to understand their likes, dislikes and hobbies and planning activities according to these. This also involves putting together large events within the home and booking outside vendors such as singers, musicians and theatre companies.
MY EXPERIENCE: I have worked within health and social care for most of my career for the past 17 years. I began within the NHS working as an ambulance call taker and then moved to work as a Nursing Assistant within hospitals. I then made the move to working in rehabilitation as a Therapy Support Worker, working with the elderly population in hospitals specialising in rehabilitation following hip surgery. After doing this for nearly 3 years, I made the move to work in a local nursing home as an activity coordinator, but due to the pandemic, I quickly moved to a Care and Senior Carer position within the home, working with dementia residents. I made the move to Parkfield Grange in 2021 as a Senior Care Assistant.
ABOUT ME: I have a Border Terrier puppy called Ruby who loves to come in to work with me and enjoys cuddles and walks in the garden with all our residents.
In my spare time, I enjoy time with my family, long walks and days out with Ruby, and when we are able, love to travel the world, visit new places and meet new people. I also have a weakness for shopping.

As Head Chef, I lead our fantastic catering team at Parkfield Grange. Together, we focus on creating nutritious, delicious meals that residents truly enjoy. We regularly hold food forums so residents can share their thoughts and ideas, helping us shape menus that reflect their tastes and preferences while supporting a healthy, balanced diet.
My ExperienceI am classically trained from college and began my career working in restaurants and pubs, providing fine dining experiences. I hold NVQ Levels 1, 2 and 3 in Professional Cookery and have spent the past two years specialising in care home catering. I am particularly passionate about creating new and exciting dishes using fresh ingredients, and I was proud to receive the Young Rotary Chef Award earlier in my career.
About MeOutside of work, I enjoy spending time with my two children and making the most of family days out, especially camping trips. I am also a big sports fan and enjoy following rugby, football, particularly West Bromwich Albion, and boxing.

I oversee all aspects of hospitality within the home, ensuring residents receive high-quality, person-centred service every day. I also coordinate private dining and special celebrations, ensuring that every event and dining experience meets the quality and expectations our residents deserve.
My ExperienceI have many years of experience in hospitality and customer service, working across luxury hotels and care environments. I have progressed from frontline roles into management and supervisory positions, developing strong leadership, training, and operational skills. Throughout my career, I have focused on delivering high standards, building positive team cultures and creating exceptional experiences for residents and guests.
About MeOutside of work, I love food and enjoy trying different cuisines. I have a loving partner whom I enjoy spending time with, and a miniature dachshund called Flynn who keeps me busy and smiling. I also practise pole fitness, which helps me stay fit and build core strength. I bring the same energy and enthusiasm into my work that I do into my personal life.
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