What types of Care is Fenchurch House Care Home registered for?

Older Person Care & Dementia are the registered (by the Care Quality Commission) categories of Care.

What are the Facilities & Services at Fenchurch House Care Home?

Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Fenchurch House Care Home to the centre of Spalding?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Fenchurch House Care Home, Spalding Common, Spalding, Lincolnshire PE11 3AS

Review from Rosemary W (Stepdaughter of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

A family atmosphere, beautiful home. Staff are so caring and kind. Residents kept entertained during the day with activities, music, films, outings and crafts.
All staff are approachable & know all the residents.
Rooms are lovely, clean and kept tidy. Such a wonderful home with lovely gardens and

decor is outstanding.
A brilliant, kind, patient hairdresser - pampering for the ladies and gents looking good too.
I was so grateful for the care given to my step mum & how kind and considerate each and every one of the staff were. Thank you to the family of Fenchurch.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. We will share your kind words with the team. Please do keep in touch!

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Review from Caroline C (Sister of Resident) published on 27 October 2025 Submitted via Postal Card • Report

Overall Experience

Today I visited my sister, and she was out on a trip to the local garden centre, her second trip of the week! As I walked around with her, down to the ground floor, all the staff spoke to her using her name, which was lovely. Her room had been cleaned and tidied on her return. My sister has been transformed,

she is smiling, happy and content. The staff told me they call her 'smiles'. Such a lovely environment and the expertise of the carers has made this happen. She and I are so grateful to be a part of the 'Fenchurch family'.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words which we will share with the team during our morning meeting. Both yourself and your sister have indeed become a part of our family and we hope to continue to…read more

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Review from D L (Daughter of Resident) published on 11 March 2025 Submitted via Website • Report

Overall Experience

My dad was a resident at Fenchurch House Care Home from June 2024 to February 2025. The care given to dad was outstanding - all of the staff were very kind and caring and always had a smile and a friendly word for everyone. Dad settled in better than anyone could expect and I believe this is a testament

to the whole staff team at Fenchurch. As a family we were confident in knowing that he was being well looked after as the Fenchurch family became an extension of our own.

As dad's needs changed, his care was seamlessly amended to incorporate anything he found he needed more help with. The support from the team at Fenchurch for our mum and the rest of the family was second to none, there was always someone we could talk to at any time of the day or night. I would have no hesitation whatsoever to recommend Fenchurch and would like to think if I need care in the future I could be cared for by the team at Fenchurch.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, it was our pleasure to have cared for your very dear late Father. We would welcome your feedback at any time regarding how you feel that the Management could…read more

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Review from Andrew G (Son of Resident) published on 11 March 2025 Submitted via Postal Card • Report

Overall Experience

Fenchurch is a fabulous place, it is more than just a care home, it is an actual "home" for the residents. The facilities are excellent, but even better than that are the staff, who are quite superb. My Father has been a resident there for just over a year (he's 97) and we value the care provided so

much, that his sister has now moved in as well, both are extremely well looked after and couldn't be happier, it's a great place.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. Your Father has settled in far better than we could have expected in the last year and to have his Sister join him has meant so much to us as a family owned…read more

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Review from G B (Daughter of Resident) published on 5 March 2025 Submitted via Postal Card • Report

Overall Experience

My mum has been cared for in 2 previous care environments during the past 7 years. During this time period, I have never witnessed such high standards of care that mum is currently receiving. The manager and staff are just so accommodating on every level. The kindness and consideration and care there

I have witnessed in the past 7 weeks has brought tears to my eyes. After each visit, I leave feeling very content, knowing that mum is being cared for in the best possible way. I have found the care staff so attentive, professional and always so well informed of mums requirements. I am always able to receive relevant updates on mum's health and well-being daily. Exceptional in so many ways.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words, which we will share with all of the team here at Fenchurch. It is a pleasure to support your mum here, and she has very quickly become a part of our family.

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Review from S K (Sister of Resident) published on 11 February 2025 Submitted via Website • Report

Overall Experience

Every time I visit I am very impressed with the care and respect shown towards my sister. The atmosphere is friendly and relaxed. It was my sister's birthday today and it was made so special for her, with a cake, gifts, decorations etc. She became unwell briefly, the alarm raised, the response was immediate,

and dealt with efficiently and calmly. My sister always tells me she is very happy at Fenchurch and it really is an exceptional care home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind words it is our pleasure to care for your family member. We will pass your feedback onto the team to remind them what a fantastic job they are doing.

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Review from Tim J (Husband of Resident) published on 20 November 2024 Submitted via Postal Card • Report

Overall Experience

We are eternally grateful for the love and care given to my beloved wife during her stay. Her illness was an emotional roller coaster that was easier to bear with the support and friendship we received from the Fenchurch family. We were impressed and moved by the compassion and dedication of all the

staff thought and particularly in her final weeks.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. It was entirely our pleasure to have had the opportunity to care for your beloved wife.

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Review from Karen G (Daughter-in-law of Resident) published on 25 October 2024 Submitted via Website • Report

Overall Experience

I would like to thank everyone at Fenchurch House Care Home for looking after my mother in law while we went on holiday.
She had an amazing time joining in all the activities: singing, bingo, knitting and many more.
I would highly recommend this care home, it's beautiful. The staff are lovely and

went above and beyond to make her stay just perfect.
We were able to go away knowing she had the best care.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback, we were so very pleased that you were able to enjoy your time away while Mum was having a wonderful time with her newfound friends made in Fenchurch! We hope to…read more

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Review from V M (Daughter of Resident) published on 1 July 2024 Submitted via Postal Card • Report

Overall Experience

A lovely care home-like hotel. The staff are great, especially the well-being team. Keep all the residents occupied with mental and physical stimulation. One criticism the home managers never seem to stay long - residents just get used to them then they leave. Management needs to appoint someone with

a familiar face who has been working there for a while.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. We would like to invite you in to meet with our Home Manager to discuss the areas of poor marking further. We are proud that our internal…read more

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Review from M B (Daughter of Resident) published on 17 June 2024 Submitted via Website • Report

Overall Experience

I can't rate this home highly enough on so many levels.
My elderly mother has had to make the difficult emotional transition from living at home with care, to needing a full residential placement.
From the day she arrived, she was welcomed and treated with kindness and respect.
Not only are the

facilities, food and nursing care to the highest standard, my mother is treated so kindly by all the staff - most importantly, she is safe and happy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, it is our absolute pleasure to care for your mum, we are thrilled at how quickly she appears to have settled in and become a part of the family... all over…read more

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Review from Steve P (Son-in-law of Resident) published on 11 June 2024 Submitted via Website • Report

Overall Experience

All the staff I have encountered have been very upbeat, approachable, friendly and very caring towards the residents. It is lovely to see how the Activities Team get so involved with the residents, singing and dancing with everyone, encouraging creativity, and bringing joy to everyone. My mother-in-law

seems very happy and at home at Fenchurch and this is testament to the level of care she is receiving. Thank you all for taking such good care of her.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind feedback which we will pass on to the hard-working care team at Fenchurch.

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Review from Sarah P (Daughter of Resident) published on 31 May 2024 Submitted via Website • Report

Overall Experience

The quality of individual care provided by the whole team at Fenchurch is truly exceptional. Everyone's kindness and care has helped Mum settle in and find joy in new activities and making new friends. A huge thank you to the team for everything you do every day as it makes a huge difference to both

the residents and their families. Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for taking the time to leave us your kind feedback. It is our absolute pleasure to care for your mum. We wish her many more happy years with us in her new chapter.

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Review from Linda S (Daughter of Resident) published on 17 April 2024 Submitted via Website • Report

Overall Experience

My father has been in this care home for about 2 months now and the change in him has been amazing. He has gone from strength to strength. The food is incredible and his appetite has returned as he really enjoys the variety and all the things he loves.
My mind is at ease knowing he is being well looked

after. All the staff we have met are lovely, caring and kind, nothing is too much trouble for them, they always have time to chat and listen to any concerns we might have. I really can’t say enough about this amazing care home and all the people that work there. The staff go above and beyond to make life as comfortable and happy as it can be for all the residents.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words which we will share with the team! It has been our wholehearted pleasure to watch your beloved Dad flourish in the last few weeks. We hope sincerely to continue…read more

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Review from Mark S (Son-in-law of Resident) published on 17 April 2024 Submitted via Website • Report

Overall Experience

My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his

care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very good whenever I have joined him for a meal. Lots of activities are delivered, including regular days out which he enjoys greatly. I couldn’t recommend this care home highly enough.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much, it is our pleasure to care for your father-in-law which we hope to continue to do for a very long and happy future.

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Review from Chris E (Friend of Resident) published on 9 April 2024 Submitted via Postal Card • Report

Overall Experience

Our friend was a resident at Fenchurch House Care Home for almost a year before her unfortunate passing in mid-March.
She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and

ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and any points raised were always addressed.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words and feedback which we will share with the care team. Please do keep in touch. Kindest regards, from your Fenchurch Family.

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Review from K M (Son of Resident) published on 20 December 2023 Submitted via Website • Report

Overall Experience

Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled

and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words the team will be thrilled to know that you are happy with the level of care that we continue to provide to your loved ones.

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Review from P O (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

My mother has been a resident for over two years in this care home. She is always well cared for and the staff treat her with respect and compassion.
The carers know her by name and can recognise her non verbal cues. The staff place a tremendous energy into the residents' well-being and frequently

have events to encourage families to participate and join in with their loved ones.
The staff are always courteous to myself and family and supportive/compassionate towards us.
Nothing is ever too much trouble. You do a wonderful job.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. The team will be so pleased to hear and learn of your thoughts and recognition of their efforts as we continue to care for your wonderful mum.

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Review from K S (Daughter of Resident) published on 30 October 2023 Submitted via Website • Report

Overall Experience

Mum has dementia and is sadly declining physically, too. The team at Fenchurch are incredibly caring, all the more evident when Mum was unwell. Thankfully, she is back from hospital and amongst the care home family again, which is where she would much rather be.
The kindness of the team shines bright

- they are kind to Mum and kind to us as visitors.
Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind words, which we will be thrilled to share with our team, who love to care for your dear mum. Kind regards.

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Review from Hilary M (Niece of Resident) published on 20 October 2023 Submitted via Website • Report

Overall Experience

My aunt has been a resident at Fenchurch House Care Home since May 2023, after it became obvious that she was no longer able to manage to live in her own home. As her next of kin, I was very anxious to find her a lovely home, where she would be well looked after and happy. I have had previous excellent

experience of other homes in the same Group, so was very pleased that Fenchurch had a room available at short notice. After a few weeks respite to see how she settled, she was very happy to become a permanent resident. She absolutely loves being there. She is constantly telling me how happy she is, how lovely the staff are, how well she is being looked after and how good the food is! She often tells me that I couldn’t have found her a better place to live, which makes me very happy.
Personally I feel as though we are made to feel part of one large loving family. Everybody is so lovely, really kind and nothing seems to be too much trouble. A really excellent Care Home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have…read more

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Review from Jane S (Daughter of Resident) published on 20 October 2023 Submitted via Website • Report

Overall Experience

My congratulations to all concerned for yet another marvellous party celebrating the third birthday of this wonderful care home. Fenchurch House Care Home really should receive an award for being party-central!
Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To

see him singing along and smiling his wonderful smile was priceless.
Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high praise, love, thanks and gratitude for everything you all do so very well.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity…read more