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Fenchurch House Care Home

Spalding Common, Spalding, Lincolnshire PE11 3AS
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I can't rate this home highly enough on so many levels.M B(Daughter of Resident/Service User)
Fenchurch House Care Home, Spalding
The quality of individual care provided by the whole team at Fenchurch is truly exceptionalSarah P(Daughter of Resident/Service User)
Fenchurch House Care Home, Spalding
The care home is welcoming and feels more like a quality hotel than a care home.Mark S(Son-in-law of Resident/Service User)
Fenchurch House Care Home, Spalding

Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.

Spread across three floors, offering residential and specialist...  

Care Provided by Fenchurch House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,550From £1,600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

Contact Fenchurch House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Edmalyn Consigna (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visiting is normally allowed at any time. For current restrictions please refer to the website.

Parking

  • There is a large onsite car park.

Fenchurch House Care Home Reviews (61)

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9.8

Fenchurch House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 15 reviews in the last 2 years. Over all time Fenchurch House Care Home has 61 reviews.

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Showing 61 reviews matching selected criteria
Review from Amanda D (Daughter of Resident) published on 31 January 2023 Submitted via Postal Card
Overall Experience

My parents have been residents in the home since it was newly opened and have always been well cared for. Most recently, my mother became end-of-life, and rather than her being moved to the hospital, Fenchurch agreed to continue her care alongside Dad. My sister and I spent eight days sitting at Mum's bedside, and during this time, we were witness to the excellent care and kindness of all of the staff at Fenchurch. The manager and deputy manager went to great lengths to ensure my mum had the best of care. My dad was supported, and all visiting family were supported and looked after. Every staff member supported us fully on Mum's last journey. Thank you all for being amazing.

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Review from N B (Son of Resident) published on 2 September 2022 Submitted via Postal Card
Overall Experience

The home takes great care of my mum who has complex needs. She is unable to speak and the patience of the staff here and the friendliness makes a real difference in a positive way.

A question: It would be better if the home had frequent Pet Therapy dog visits. My mum loves dogs and to see and stroke a dog was a real help.

Reply from Oliver Parker, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House. We are delighted to hear how happy you are with our care for your mother. We are working to find a regular pet therapy dog for Fenchurch House so hopefully, we will have regular visits from a furry friend very soon.

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Review from Anthony B (Husband of Resident) published on 4 May 2022 Submitted via Website
Overall Experience

My wife was transferred from hospital to Fenchurch House on 23rd December 2021 for some respite care after a prolonged 9 week stay in hospital due to waiting for a care home place to become available. When she arrived she looked gaunt and her appearance was distressing to me not having seen her for some 7 weeks due to not being allowed to visit her in the hospital because of Covid-19 restrictions.

Over the course of the next two months, the care and attention provided to my wife by the staff was excellent. The staff had got her back to looking something like her old self. She certainly appeared to be more than happy and making friends with the other residents. Sadly she had to be readmitted to hospital on 26th February 2022 and passed away, unexpectedly, on 28th February.

My sincere thanks to all the staff at Fenchurch House for their excellent work and the kindness extended to my wife during her stay. I would recommend Fenchurch House to anyone seeking a care home for a loved one.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you so much for taking the time to leave a review for Fenchurch House Care Home. It was our pleasure to care for your wife here at Fenchurch House and she will be greatly missed by all of the team here.

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Review from Anita D (Daughter of Resident) published on 22 February 2022 Submitted via Website
Overall Experience
My mum was a respite resident in September 2021. She was well looked after and always looked clean and smart (which made her happy). Her hair was washed and styled every week (she loved her hair being styled)
Unfortunately, Mum became ill at home in November 2021 and was admitted to hospital. She was transferred to Fenchurch House Care Home for the end of her life. The staff were so caring to Mum and also to my husband and I.

The environment was beautiful and the morale of staff came over as excellent in very difficult times of Covid. Thank you all.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home. It was our pleasure to care for your mother as part of our Fenchurch family and we are truly sorry for your loss. We are very grateful for your kind words and recommendation.

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Review from J N (Friend of Resident) published on 11 October 2021 Submitted via Postal Card
Overall Experience

Warm and friendly staff. Helpful. Very well organised. Nothing is too much trouble. The staff go out of their way to help you even if you are a visitor.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we are delighted that you enjoy visiting your friend here and find our staff friendly and helpful. We look forward to seeing you again very soon.

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Review from S M (Wife of Resident) published on 7 October 2021 Submitted via Postal Card
Overall Experience

Wonderful care for residents. Polite and attentive carers. Comfortable environment.

Reply from Nike Ajewole, Home Manager at Fenchurch House Care Home

Thank you for leaving a review for Fenchurch House Care Home, we are very pleased to hear that you are so pleased with our care of your loved one.

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Review from Sandra R (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card
Overall Experience

Mum was at a different care home and was moved as her mobility decreased. In both homes, she has had excellent care even though occasionally she can be difficult. Now she has a ground floor room and is definitely less stressed and happier.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home, we are delighted that your mother has settled so well with us and is happy. We appreciate your comments and feedback.

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Review from J F (Son-in-law of Resident) published on 7 July 2021 Submitted via Postal Card
Overall Experience
Covid testing for visitors - pre-testing prior to a visit is not acceptable. A person could call in a shop, etc. prior to the visit and pick up the virus. After each test was logged, two people testing in the car park and not showing correct results at Reception can forward the virus.
Specific resident test days should halt relatives and visitors for 24 hours until results are proved negative.

Don't trust people for DIY testing. Check!

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home. Please be assured that we take the safety of our residents, staff and families very seriously. We have been delighted to welcome visitors back to our care homes whilst rigorously following the procedures for testing as...  

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Review from Linda M (Daughter of Resident) published on 16 June 2021 Submitted via Website
Overall Experience

My mother initially went into Fenchurch House Care Home on respite care due the illness of my father. This was in January and was the height of the recent Covid-19 lockdown. The care and compassion shown by the whole team to her on the subsequent death of her husband of over sixty five years was amazing. It was so hard on all of us that we weren't able to be with her but the staff became her family and for this all of us will be eternally grateful. Four months on Mum has settled into her new life in the home. Her individual needs and requirements are all catered for. The staff go out of their way to make all residents feel part of a new family. We cannot recommend this place highly enough. If anyone needs residential care either permanently or as respite this is the place to be.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home, we are delighted that your mother has settled so well with us and now feels part of our family here at Fenchurch House.

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Review from M W (Daughter of Resident) published on 16 June 2021 Submitted via Postal Card
Overall Experience

My mother moved in two weeks ago. The building, bedrooms and communal rooms are of a standard to her own home. She is treated as an independent person but with the safety of the staff. She has felt safe and enjoyed the interaction with other residents and staff. She is not told when to get up or go to bed. he has a choice of meals. The staff are always on hand to help with issues. I am extremely satisfied.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home. We are delighted to hear how pleased you are with our home and our care of your mother. It is our pleasure to care for her as part of our Fenchurch family.

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Review from C H (Daughter of Resident) published on 7 June 2021 Submitted via Postal Card
Overall Experience

We are very happy to have found Fenchurch Care Home for our Mum. She needed respite care from hospital for 6 weeks, as she has settled in so well and unable to manage by herself at home soi is going to stay full time. Mum loves the food and always tells me there is a choice. The staff are very kind to her and treat her with respect and dignity. Fenchurch is like a 5-star hotel, decorated beautifully and facilities are great. The gardens surrounding the home are landscaped to a very high standard including a summer house.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is our pleasure to care for your mother as part of our family here at Fenchurch House and so pleased she is enjoying her new home.

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Review from Lucy J (Daughter of Resident) published on 22 April 2021 Submitted via Website
Overall Experience

Fantastic and very helpful. My mum is so much happier here, it’s clean bright and very modern. The staff go above and beyond to help and are all very professional. I would recommend Fenchurch House to everyone.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we are very pleased that your mother has settled well with us and is happy. I will pass on your comments to the staff team.

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Review from Alan H (Son of Resident) published on 29 March 2021 Submitted via Website
Overall Experience

My mother was placed here for a six-week assessment from the end of January to the beginning of March. Although coronavirus restrictions were in place we were able to see my mother with arranged 'window' visits. Staff facilitated contact via telephone and this worked very well. My mother ate well during her stay and she was very content with everything that was done for her. I found the administration and communications to be excellent. The staff I met showed a great deal of sympathy and empathy with my mother's condition and her subsequent care. I am particularly grateful to the staff for their solicitude and professional manner in dealing with my many enquiries. Also, the manager who was very welcoming. They had clearly gone to some trouble to make my mother comfortable. The home is very new and although I only had a glimpse inside it looked lovely. The grounds and gardens are also beautifully laid out. I would have no hesitation in recommending Fenchurch House for any elderly person.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House Care Home, we appreciate all comments and feedback. It's lovely to hear that you've been so pleased with your mother's stay with us, it was a pleasure to take care of her.

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Review from B I (Resident / Service User) published on 26 March 2021 Submitted via Postal Card
Overall Experience

The care and compassion shown to me has been really gratefully received. The position I have been in has taken me so hard to come to terms with.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for writing a review for Fenchurch House, we are very pleased that you've been happy with our care and support, it is our pleasure to care for you as part of our Fenchurch family.

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Review from Audrey D (Resident / Service User) published on 24 March 2021 Submitted via Postal Card
Overall Experience

I am looked after really well. I am not a social person have never had friends, a product of my upbringing. My parents were very Victorian and discouraged anyone visiting, they were awfully shy and I am also shy. The care home is excellent as are all the carers and staff. Thank you all very much.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you so much for your lovely review of Fenchurch House, we are so pleased that you've settled in so well with us.

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Review from Julie P (Daughter of Resident) published on 16 March 2021 Submitted via Website
Overall Experience

My father was taken to Fenchurch Care home by ambulance for end-of-life care. He was extremely ill and unresponsive. Over the weeks he has gradually improved and he can now enjoy lunch in the dining room with the other residents and enjoy the dayroom. Fenchurch provides First class care. The staff are all very friendly and helpful and the care they have given my father, I am sure has definitely prolonged his life. He is now happy and comfortable in their care for which I cannot thank them enough and he is able to safely and comfortably enjoy his remaining time on this beautiful planet earth in the beautiful surroundings of Fenchurch care home with the lovely staff they're looking after him.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to write a review for Fenchurch House. It is our pleasure to care for your Father as part of our Fenchurch Family, we are very happy to hear that you are so pleased with his progress with us.

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Review from S H (Daughter of Resident) published on 10 February 2021 Submitted via Postal Card
Overall Experience

Encouraged to join in all activities. The food and drink are of a high standard. Very very pleased with the care given. Staff very friendly. Nothing too much trouble. Dad settled well and is happy there.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for writing a review for Fenchurch House Care Home, we appreciate all comments and feedback. It is a pleasure to care for your father and we look forward to being able to welcome you to visit very soon.

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Review from Marion S (Daughter of Resident) published on 5 February 2021 Submitted via Website
Overall Experience
Wow, Wow, Wow!
My parents were due to go into Fenchurch for respite on 6th December 2020 whilst having a wet room installed at their home.
My father was suddenly taken into hospital two weeks prior to this. He went straight to Fenchurch on the above date and my Mum was there waiting for him. What an emotional reunion it was! The Staff at Fenchurch could not have been any more welcoming.
Yes, they had to stay in isolation for 10 days but all meals etc were taken into their room and they had lots of chatter and banter which is always good. Mum and Dad decided to stay beyond their two weeks to include Christmas and New Year.
What a lovely time they had and the Christmas Day and New Year's Day meals were out of this world they say. Even champagne. Mum was able to join in with activities which she thoroughly enjoyed, even going outside with other residents and one of the Carers with hot chocolate to get some fresh air.

I truly recommend Fenchurch to anyone looking for first-class care and amazing food.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House, we are very touched by your kind words and comments. It was truly a pleasure to care for your parents over the Christmas period, we hope to see you and your family again soon.

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Review from Dave R (Son of Resident) published on 23 December 2020 Submitted via Website
Overall Experience
My mother was admitted to this care home initially for respite care in October 2020 and she is still a resident after two months.

The staff at the home have always been very courteous and helpful, the facilities are excellent and the food is first class.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you so much for taking the time to write a review for Fenchurch House, we appreciate all comments and feedback. It's wonderful to hear that you are so happy with the care your Mother is receiving with us here at Fenchurch House.

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Review from John C (Resident / Service User) published on 23 December 2020 Submitted via Postal Card
Overall Experience
This place is a very strong example of what a care home should be. On researching the home a vast amount of thought has gone into the overall planning with gracious decor and facilities to keep the occupiers as part of their recuperation.

The staff have a warm attitude stemming from 'flash' meetings every morning to make sure the home is run properly. A well organised, well-run establishment. Highly recommend to all.

Reply from Suria Webb, Home Manager at Fenchurch House Care Home

Thank you for leaving a review for Fenchurch House Care Home, we appreciate all comments and feedback and I will pass your kind words on to our staff team. Thank you for your recommendation.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 06 Nov 2025

    Fenchurch House Care Home, part of the award-winning Country Court group, has proudly celebrated its fifth birthday with a vibrant circus-themed party that brought residents, families, staff, and the local...

  • 06 Oct 2025

    Hannah Mills, Senior Customer Relations Manager at Fenchurch House Care Home in Spalding, has taken on a pivotal role in supporting people living with dementia across South Holland and surrounding...

  • 12 Sep 2025

    Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...

Upcoming Events

There are no upcoming events for Fenchurch House Care Home.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Country Court
  • 31 Jan 2025Recipient: Country Court
  • 31 Jan 2024Recipient: Country Court

Accreditations

There are no accreditations posted yet for Fenchurch House Care Home.

Meet the Team (4)

Edmalyn Consigna
Edmalyn ConsignaJob Title:Home ManagerJoined: 2023

Edmalyn is our Home Manager at Fenchurch House. Edmalyn is passionate about caring for older people and strives to deliver the very best person-centred care. Her door is always open, and she looks forward to welcoming you and your loved ones to the Fenchurch House family.

Ganiyu Lawal
Ganiyu LawalJob Title:Deputy ManagerJoined: 2020

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Deputy Manager, and is always keen to progress. Ganiyu loves to chat with the residents and their families, supporting them with all their care needs.

Hannah Mills
Hannah MillsJob Title:Senior Customer Relations ManagerJoined: 2019

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.

Micky, Emma and Amy
Micky, Emma and Amy Job Title:Well-Being Co-Ordinators

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.

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