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Fenchurch House Care Home

Spalding Common, Spalding, Lincolnshire PE11 3AS
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I can't rate this home highly enough on so many levels.M B(Daughter of Resident/Service User)
Fenchurch House Care Home, Spalding
The quality of individual care provided by the whole team at Fenchurch is truly exceptionalSarah P(Daughter of Resident/Service User)
Fenchurch House Care Home, Spalding
The care home is welcoming and feels more like a quality hotel than a care home.Mark S(Son-in-law of Resident/Service User)
Fenchurch House Care Home, Spalding

Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.

Spread across three floors, offering residential and specialist...  

Care Provided by Fenchurch House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 60 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,550From £1,600
Residential Dementia CareFrom £1,550From £1,600

All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.

Contact Fenchurch House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Edmalyn Consigna (Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2020
  • Last Refurbishment: 2020
  • Number of floors: 1

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Visiting

  • Visiting is normally allowed at any time. For current restrictions please refer to the website.

Parking

  • There is a large onsite car park.

Fenchurch House Care Home Reviews (61)

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9.8

Fenchurch House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 15 reviews in the last 2 years. Over all time Fenchurch House Care Home has 61 reviews.

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Review from Mark S (Son-in-law of Resident) published on 17 April 2024 Submitted via Website
Overall Experience

My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very good whenever I have joined him for a meal. Lots of activities are delivered, including regular days out which he enjoys greatly. I couldn’t recommend this care home highly enough.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much, it is our pleasure to care for your father-in-law which we hope to continue to do for a very long and happy future.

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Review from Chris E (Friend of Resident) published on 9 April 2024 Submitted via Postal Card
Overall Experience
Our friend was a resident at Fenchurch House Care Home for almost a year before her unfortunate passing in mid-March.

She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and any points raised were always addressed.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words and feedback which we will share with the care team. Please do keep in touch. Kindest regards, from your Fenchurch Family.

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Review from K M (Son of Resident) published on 20 December 2023 Submitted via Website
Overall Experience

Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words the team will be thrilled to know that you are happy with the level of care that we continue to provide to your loved ones.

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Review from P O (Daughter of Resident) published on 30 October 2023 Submitted via Website
Overall Experience
My mother has been a resident for over two years in this care home. She is always well cared for and the staff treat her with respect and compassion.
The carers know her by name and can recognise her non verbal cues. The staff place a tremendous energy into the residents' well-being and frequently have events to encourage families to participate and join in with their loved ones.
The staff are always courteous to myself and family and supportive/compassionate towards us.

Nothing is ever too much trouble. You do a wonderful job.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words. The team will be so pleased to hear and learn of your thoughts and recognition of their efforts as we continue to care for your wonderful mum.

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Review from K S (Daughter of Resident) published on 30 October 2023 Submitted via Website
Overall Experience
Mum has dementia and is sadly declining physically, too. The team at Fenchurch are incredibly caring, all the more evident when Mum was unwell. Thankfully, she is back from hospital and amongst the care home family again, which is where she would much rather be.
The kindness of the team shines bright - they are kind to Mum and kind to us as visitors.

Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your kind words, which we will be thrilled to share with our team, who love to care for your dear mum. Kind regards.

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Review from Hilary M (Niece of Resident) published on 20 October 2023 Submitted via Website
Overall Experience
My aunt has been a resident at Fenchurch House Care Home since May 2023, after it became obvious that she was no longer able to manage to live in her own home. As her next of kin, I was very anxious to find her a lovely home, where she would be well looked after and happy. I have had previous excellent experience of other homes in the same Group, so was very pleased that Fenchurch had a room available at short notice. After a few weeks respite to see how she settled, she was very happy to become a permanent resident. She absolutely loves being there. She is constantly telling me how happy she is, how lovely the staff are, how well she is being looked after and how good the food is! She often tells me that I couldn’t have found her a better place to live, which makes me very happy.

Personally I feel as though we are made to feel part of one large loving family. Everybody is so lovely, really kind and nothing seems to be too much trouble. A really excellent Care Home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have upheld your expectations following having had past experiences with our other homes in the group. I...  

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Review from Jane S (Daughter of Resident) published on 20 October 2023 Submitted via Website
Overall Experience
My congratulations to all concerned for yet another marvellous party celebrating the third birthday of this wonderful care home. Fenchurch House Care Home really should receive an award for being party-central!
Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To see him singing along and smiling his wonderful smile was priceless.

Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high praise, love, thanks and gratitude for everything you all do so very well.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity to care for him and are incredibly grateful for your kind words.

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Review from Luke D (Son-in-law of Resident) published on 1 August 2023 Submitted via Website
Overall Experience

My mother-in-law was a temporary resident at Fenchurch House Care Home following her discharge from hospital and whilst we waited for a place to become available in Market Deeping. Our initial explorative visit to Fenchurch House to discuss options for her was very reassuring with the Manager and Senior Carer explaining all options available to us clearly and professionally and answering all our questions. Although she was only there for a very short time, my mother-in-law was made to feel very welcome and received a high level of care. Thank you.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind feedback, particularly given your lovely mother-in-law was only with us for a short while. Nonetheless, it was our pleasure to have had the opportunity to support her. We wish her all the very best in her new home nearer to you and your family. Best wishes.

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Review from David C (Husband of Resident) published on 28 July 2023 Submitted via Postal Card
Overall Experience

My wife has been in Fenchurch House Care Home since August last year 2022. The accommodation is superb, the staff are extremely helpful. I feel that my wife is in superb care, her every need is attended to quickly with kindness and thoughtfulness.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback. It is a pleasure to care for your wife. Both yourself and your wife are a part of our family!

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Review from Richard B (Son of Resident) published on 20 July 2023 Submitted via Website
Overall Experience

Staffing levels is excellent. The carers show real concern for the welfare of my mother. My mother has only been at Fenchurch House Care Home for 3 weeks but we can already see the care is much better than her previous home.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your feedback. We are thrilled to see how well your mum has settled into life at Fenchurch and is well and truly a part of our family in such a short time. Thank you for your kind words which will be passed on to the team.

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Review from A S (Daughter of Resident) published on 4 July 2023 Submitted via Postal Card
Overall Experience

Can not do enough for you, always friendly and making sure my dad is alright. Often make a cup of tea for me and my dad. It looks and feels more like a hotel than a care home. Always clean and tidy.

Reply from Hannah Louise Mills, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you so much for your kind words which I will ensure are passed on to the team. We are so pleased to have your dad as a part of our family at Fenchurch.

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Review from Carol M (Wife of Resident) published on 10 May 2023 Submitted via Postal Card
Overall Experience
I cannot put anything higher than the highest compliment on all the help, friendship, cleanliness, support and food, everything is exceptional. Please accept my thanks and to pass on all my thanks to the staff.

Thank you.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. Your kind words are much appreciated by all the staff at Fenchurch House. Thank you once again.

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Review from M S (Daughter of Resident) published on 11 April 2023 Submitted via Website
Overall Experience

Dad was a resident of Fenchurch House Care Home for about 18 months. He enjoyed living at Fenchurch House, participating in all the social activities and events. Life was social and dad made many good friends. Fenchurch House was always clean and well-maintained and a delight to visit. The staff from the top down were caring, kind and respectful of all their residents. They took time to listen to any of dad's and our concerns. The food was good quality and it was nice to be able to have a meal with dad. The cakes were particularly delicious. The overall atmosphere was positive and vibrant, the staff were happy to chat and were thoughtful in the way they cared. As dad became unwell and his life drew to a close, the excellent care he received from those who gave him personal and health care was professional, and yet kind and tender. Getting the right care for your loved one is so important and we were very happy with the care that dad experienced at Fenchurch House. We cannot thank them enough.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for your lovely review of Fenchurch House. We are delighted to hear your Father enjoyed living at Fenchurch House. Your kind words will be passed onto our staff. Thank you once again for such a lovely review, it was a pleasure to care for your Father as part of our family.

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Review from Audrey S (Wife of Resident) published on 6 March 2023 Submitted via Postal Card
Overall Experience

Wonderful staff who take care of all my husband's needs, in a safe and cheerfully care home. All areas of care are well above standard.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review. All the staff at Fenchurch appreciate your kind words. We are delighted to have your loved one as part of our family at Fenchurch House.

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Review from Paul J (Resident / Service User) published on 28 February 2023 Submitted via Website
Overall Experience
Today we said goodbye to our dear mum, who was a resident at Fenchurch. Her time there was overwhelmingly one of caring, dignity, and understanding, and I cannot fault them.
It was fitting to hold Mum's wake at Fenchurch today, and yet again, the staff went above and beyond to meet all our requirements, a very special shout out to the chef, who made lots of mum's favourite food.
Thank you, Fenchurch; you are more than carers for residents - you become family!

Much love to all.

Reply from Katie Peters, Senior Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave us such a lovely review; all the staff at Fenchurch House appreciate your kind words. It was a pleasure to care for your mother as part of our family at Fenchurch House and an honour to host her celebration of life here at the home. Thank you again for your kind words.

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Review from Andrew M (Son-in-law of Resident) published on 26 February 2023 Submitted via Website
Overall Experience

After the five weeks of respite at Fenchurch, mum-in-law is home and sleeping in her own bed again and busy looking after herself. I would say Fenchurch is most definitely a luxury care home; it has a home cinema and a bar!

What makes it different and special though, is the way it is run. The Manager and her team have a real passion for caring for people and show respect, understanding and kindness to residents and their visitors, which makes for a wonderful, welcoming atmosphere. Spalding is very lucky to have Fenchurch. Mum-in-law will return when she needs to and will probably pop in for a coffee before then I should think!

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your lovely review and for your wonderful feedback about Fenchurch House and the facilities but most importantly the care provided for your mother in law from all the staff. Thank you for taking the time to leave your review.

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Review from Cheryl S (Daughter of Resident) published on 26 February 2023 Submitted via Website
Overall Experience

Mum was lucky enough to spend 5 weeks of respite care recently at Fenchurch. We appreciated how they came to visit mum, whilst she was still at home and got to know her. This way, she knew the Manager and the Customer Relations Manager, when she arrived. More importantly, they knew her, how she lived and what she liked. Not only does Fenchurch look like a luxury hotel, but the service mum received really was five-star.

Her room was comfortable and cleaned immaculately by the most wonderful cleaners. She enjoyed having her feet done and the constant care and attention the gorgeous carers gave her. They were always smiling and friendly and making her feel special, just what she needed. Nothing was too much trouble, she only had to ask. She chose to eat in her room or in the Gatsby Café Bar and really enjoyed having friends to visit and not having to make the coffee and cake! When it was her birthday, the staff made it such a special day for her. We are very grateful, thanks.

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your lovely words, we are so glad your mum enjoyed her time at Fenchurch House and that you were happy with the service and care provided by all the staff. Best regards

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Review from C P (Wife of Resident) published on 22 February 2023 Submitted via Postal Card
Overall Experience

I cannot find fault at all with the care home and I am happy with the care and treatment my husband gets.

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for your kind words and for taking the time to write your lovely review. We are so pleased you chose to entrust our Home with your husband's care. We appreciate your feedback. Best regards

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Review from D J (Son of Resident) published on 21 February 2023 Submitted via Postal Card
Overall Experience

My father has been in Fenchurch House Care Home for about six months. He seems happy and content. He takes part in some of the activities and enjoys the company of other residents. The staff are all friendly and very efficient.

Reply from Katie Peters, Customer Relations Manager at Fenchurch House Care Home

Thank you for taking the time to leave a review for Fenchurch House Care Home; we are delighted to hear how happy you have been with our care for your father.

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Review from Linda N (Sister of Resident) published on 9 February 2023 Submitted via Postal Card
Overall Experience

Lovely place, like a five-star hotel. Really good food.

Reply from Anita Rowley, Home Manager at Fenchurch House Care Home

Thank you for taking the time to leave us a review for Fenchurch House. Your feedback is appreciated.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 18 August 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (6) & Events (0)

News
  • 06 Nov 2025

    Fenchurch House Care Home, part of the award-winning Country Court group, has proudly celebrated its fifth birthday with a vibrant circus-themed party that brought residents, families, staff, and the local...

  • 06 Oct 2025

    Hannah Mills, Senior Customer Relations Manager at Fenchurch House Care Home in Spalding, has taken on a pivotal role in supporting people living with dementia across South Holland and surrounding...

  • 12 Sep 2025

    Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...

Upcoming Events

There are no upcoming events for Fenchurch House Care Home.

Awards / Recognitions (12)

  • 30 Jan 2026Recipient: Country Court
  • 31 Jan 2025Recipient: Country Court
  • 31 Jan 2024Recipient: Country Court

Accreditations

There are no accreditations posted yet for Fenchurch House Care Home.

Meet the Team (4)

Edmalyn Consigna
Edmalyn ConsignaJob Title:Home ManagerJoined: 2023

Edmalyn is our Home Manager at Fenchurch House. Edmalyn is passionate about caring for older people and strives to deliver the very best person-centred care. Her door is always open, and she looks forward to welcoming you and your loved ones to the Fenchurch House family.

Ganiyu Lawal
Ganiyu LawalJob Title:Deputy ManagerJoined: 2020

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Deputy Manager, and is always keen to progress. Ganiyu loves to chat with the residents and their families, supporting them with all their care needs.

Hannah Mills
Hannah MillsJob Title:Senior Customer Relations ManagerJoined: 2019

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.

Micky, Emma and Amy
Micky, Emma and Amy Job Title:Well-Being Co-Ordinators

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.

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