
I can't rate this home highly enough on so many levels.M B(Daughter of Resident/Service User)

The quality of individual care provided by the whole team at Fenchurch is truly exceptionalSarah P(Daughter of Resident/Service User)

The care home is welcoming and feels more like a quality hotel than a care home.Mark S(Son-in-law of Resident/Service User)

I can't rate this home highly enough on so many levels.M B(Daughter of Resident/Service User)

The quality of individual care provided by the whole team at Fenchurch is truly exceptionalSarah P(Daughter of Resident/Service User)

The care home is welcoming and feels more like a quality hotel than a care home.Mark S(Son-in-law of Resident/Service User)

Led by kindness, compassion and dignity, the dedicated staff at Fenchurch House in Spalding, provide the kind of care they would want all of their loved ones to receive. Led by a dedicated Home Manager who brings a wealth of experience from within the Country Court group, the care team are passionate about delivering the highest standards of person-centred care and support.
Spread across three floors, offering residential and specialist...
Care Provided by Fenchurch House Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Palliative / End of Life Care
- Convalescent Care
Facilities
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
All our fees are subject to a care needs assessment. All fees quoted are a guideline, please contact the care home for a detailed price for your care requirements.
The price(s) shown are provided by the care home. Contact Fenchurch House Care Home for full pricing details and T&Cs.
Contact Fenchurch House Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Country Court
- Private Owned
Person in charge
- Edmalyn Consigna (Home Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 50+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2020
- Last Refurbishment: 2020
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visiting is normally allowed at any time. For current restrictions please refer to the website.
Parking
- There is a large onsite car park.
Fenchurch House Care Home Reviews (61)
Fenchurch House Care Home has a Review Score of 9.8 (9.807) out of 10, based on 15 reviews in the last 2 years.
Over all time Fenchurch House Care Home has 61 reviews.
My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very good whenever I have joined him for a meal. Lots of activities are delivered, including regular days out which he enjoys greatly. I couldn’t recommend this care home highly enough.
Thank you so much, it is our pleasure to care for your father-in-law which we hope to continue to do for a very long and happy future.
She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and any points raised were always addressed.
Thank you so much for your kind words and feedback which we will share with the care team. Please do keep in touch. Kindest regards, from your Fenchurch Family.
Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.
Thank you so much for your kind words the team will be thrilled to know that you are happy with the level of care that we continue to provide to your loved ones.
The carers know her by name and can recognise her non verbal cues. The staff place a tremendous energy into the residents' well-being and frequently have events to encourage families to participate and join in with their loved ones.
The staff are always courteous to myself and family and supportive/compassionate towards us.
Nothing is ever too much trouble. You do a wonderful job.
Thank you so much for your kind words. The team will be so pleased to hear and learn of your thoughts and recognition of their efforts as we continue to care for your wonderful mum.
The kindness of the team shines bright - they are kind to Mum and kind to us as visitors.
Thank you.
Thank you for your kind words, which we will be thrilled to share with our team, who love to care for your dear mum. Kind regards.
Personally I feel as though we are made to feel part of one large loving family. Everybody is so lovely, really kind and nothing seems to be too much trouble. A really excellent Care Home.
Thank you so much for your kind words Hilary. Your aunt has so quickly become a part of our family and as have you and your Mum. It is our pleasure to care for your Aunt and we are thrilled to have upheld your expectations following having had past experiences with our other homes in the group. I...
Dad enjoyed himself a great deal and was just what he needed after a tough week or so. To see him singing along and smiling his wonderful smile was priceless.
Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high praise, love, thanks and gratitude for everything you all do so very well.
Thank you so much for your feedback, Jane, which has been shared with our team in our recent staff meeting held on the 18th of October. We adore your father and are so pleased to have the opportunity to care for him and are incredibly grateful for your kind words.
My mother-in-law was a temporary resident at Fenchurch House Care Home following her discharge from hospital and whilst we waited for a place to become available in Market Deeping. Our initial explorative visit to Fenchurch House to discuss options for her was very reassuring with the Manager and Senior Carer explaining all options available to us clearly and professionally and answering all our questions. Although she was only there for a very short time, my mother-in-law was made to feel very welcome and received a high level of care. Thank you.
Thank you so much for your kind feedback, particularly given your lovely mother-in-law was only with us for a short while. Nonetheless, it was our pleasure to have had the opportunity to support her. We wish her all the very best in her new home nearer to you and your family. Best wishes.
My wife has been in Fenchurch House Care Home since August last year 2022. The accommodation is superb, the staff are extremely helpful. I feel that my wife is in superb care, her every need is attended to quickly with kindness and thoughtfulness.
Thank you so much for your feedback. It is a pleasure to care for your wife. Both yourself and your wife are a part of our family!
Staffing levels is excellent. The carers show real concern for the welfare of my mother. My mother has only been at Fenchurch House Care Home for 3 weeks but we can already see the care is much better than her previous home.
Thank you so much for your feedback. We are thrilled to see how well your mum has settled into life at Fenchurch and is well and truly a part of our family in such a short time. Thank you for your kind words which will be passed on to the team.
Can not do enough for you, always friendly and making sure my dad is alright. Often make a cup of tea for me and my dad. It looks and feels more like a hotel than a care home. Always clean and tidy.
Thank you so much for your kind words which I will ensure are passed on to the team. We are so pleased to have your dad as a part of our family at Fenchurch.
Thank you.
Thank you for taking the time to leave us a review. Your kind words are much appreciated by all the staff at Fenchurch House. Thank you once again.
Dad was a resident of Fenchurch House Care Home for about 18 months. He enjoyed living at Fenchurch House, participating in all the social activities and events. Life was social and dad made many good friends. Fenchurch House was always clean and well-maintained and a delight to visit. The staff from the top down were caring, kind and respectful of all their residents. They took time to listen to any of dad's and our concerns. The food was good quality and it was nice to be able to have a meal with dad. The cakes were particularly delicious. The overall atmosphere was positive and vibrant, the staff were happy to chat and were thoughtful in the way they cared. As dad became unwell and his life drew to a close, the excellent care he received from those who gave him personal and health care was professional, and yet kind and tender. Getting the right care for your loved one is so important and we were very happy with the care that dad experienced at Fenchurch House. We cannot thank them enough.
Thank you for your lovely review of Fenchurch House. We are delighted to hear your Father enjoyed living at Fenchurch House. Your kind words will be passed onto our staff. Thank you once again for such a lovely review, it was a pleasure to care for your Father as part of our family.
Wonderful staff who take care of all my husband's needs, in a safe and cheerfully care home. All areas of care are well above standard.
Thank you for taking the time to leave us a review. All the staff at Fenchurch appreciate your kind words. We are delighted to have your loved one as part of our family at Fenchurch House.
It was fitting to hold Mum's wake at Fenchurch today, and yet again, the staff went above and beyond to meet all our requirements, a very special shout out to the chef, who made lots of mum's favourite food.
Thank you, Fenchurch; you are more than carers for residents - you become family!
Much love to all.
Thank you for taking the time to leave us such a lovely review; all the staff at Fenchurch House appreciate your kind words. It was a pleasure to care for your mother as part of our family at Fenchurch House and an honour to host her celebration of life here at the home. Thank you again for your kind words.
After the five weeks of respite at Fenchurch, mum-in-law is home and sleeping in her own bed again and busy looking after herself. I would say Fenchurch is most definitely a luxury care home; it has a home cinema and a bar!
What makes it different and special though, is the way it is run. The Manager and her team have a real passion for caring for people and show respect, understanding and kindness to residents and their visitors, which makes for a wonderful, welcoming atmosphere. Spalding is very lucky to have Fenchurch. Mum-in-law will return when she needs to and will probably pop in for a coffee before then I should think!
Thank you for your lovely review and for your wonderful feedback about Fenchurch House and the facilities but most importantly the care provided for your mother in law from all the staff. Thank you for taking the time to leave your review.
Mum was lucky enough to spend 5 weeks of respite care recently at Fenchurch. We appreciated how they came to visit mum, whilst she was still at home and got to know her. This way, she knew the Manager and the Customer Relations Manager, when she arrived. More importantly, they knew her, how she lived and what she liked. Not only does Fenchurch look like a luxury hotel, but the service mum received really was five-star.
Her room was comfortable and cleaned immaculately by the most wonderful cleaners. She enjoyed having her feet done and the constant care and attention the gorgeous carers gave her. They were always smiling and friendly and making her feel special, just what she needed. Nothing was too much trouble, she only had to ask. She chose to eat in her room or in the Gatsby Café Bar and really enjoyed having friends to visit and not having to make the coffee and cake! When it was her birthday, the staff made it such a special day for her. We are very grateful, thanks.
Thank you for your lovely words, we are so glad your mum enjoyed her time at Fenchurch House and that you were happy with the service and care provided by all the staff. Best regards
I cannot find fault at all with the care home and I am happy with the care and treatment my husband gets.
Thank you for your kind words and for taking the time to write your lovely review. We are so pleased you chose to entrust our Home with your husband's care. We appreciate your feedback. Best regards
My father has been in Fenchurch House Care Home for about six months. He seems happy and content. He takes part in some of the activities and enjoys the company of other residents. The staff are all friendly and very efficient.
Thank you for taking the time to leave a review for Fenchurch House Care Home; we are delighted to hear how happy you have been with our care for your father.
Lovely place, like a five-star hotel. Really good food.
Thank you for taking the time to leave us a review for Fenchurch House. Your feedback is appreciated.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 18 August 2022Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 06 Nov 2025
Fenchurch House Care Home, part of the award-winning Country Court group, has proudly celebrated its fifth birthday with a vibrant circus-themed party that brought residents, families, staff, and the local...
- 06 Oct 2025
Hannah Mills, Senior Customer Relations Manager at Fenchurch House Care Home in Spalding, has taken on a pivotal role in supporting people living with dementia across South Holland and surrounding...
- 12 Sep 2025
Fenchurch House Care Home, part of Country Court, welcomed residents and colleagues to celebrate the Country Court in Bloom 2025 Awards, the group’s annual gardening celebration. This year’s theme, “Your...
There are no upcoming events for Fenchurch House Care Home.
Awards / Recognitions (12)
- 30 Jan 2026Recipient: Country Court
- 31 Jan 2025Recipient: Country Court
- 31 Jan 2024Recipient: Country Court
Accreditations
There are no accreditations posted yet for Fenchurch House Care Home.
Meet the Team (4)

Edmalyn is our Home Manager at Fenchurch House. Edmalyn is passionate about caring for older people and strives to deliver the very best person-centred care. Her door is always open, and she looks forward to welcoming you and your loved ones to the Fenchurch House family.

Ganiyu has worked in care for over ten years. He started as a Care Assistant and has worked his way up to Deputy Manager, and is always keen to progress. Ganiyu loves to chat with the residents and their families, supporting them with all their care needs.

Hannah is our Senior Customer Relations Manager at Fenchurch House Care Home, and she is responsible for ensuring the transition of your loved one into our home is as smooth as possible. Hannah takes a great deal of care to get to know each resident and their family.

Our fantastic team of well-being coordinators go above and beyond to ensure residents are comfortable, engaged with and as happy as they can be.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Fenchurch House Care Home to verify any information. View our terms and conditions. Fenchurch House Care Home has an Enhanced Service -more info.