Fenchurch House Care Home

My mind is at ease knowing he is being well looked after. All the staff we have met are lovely, caring and kind, nothing is too much trouble for them, they always have time to chat and listen to any concerns we might have. I really can’t say enough about this amazing care home and all the people that work there. The staff go above and beyond to make life as comfortable and happy as it can be for all the residents.

My father-in-law is very happy with the care that he is receiving and his mental health has improved significantly since taking up residence. Physically, he is eating much better than he did at home and is engaging with others much more positively. I have been very impressed with the quality of his care and, most importantly, the kind, caring and compassionate nature of all of the staff. The care home is welcoming and feels more like a quality hotel than a care home. The facilities are excellent and the food has been very good whenever I have joined him for a meal. Lots of activities are delivered, including regular days out which he enjoys greatly. I couldn’t recommend this care home highly enough.

She loved the home and adored the staff who treated her not only with care and dignity but with real love. When she passed recently the nursing staff especially were magnificent and ensured her wishes were meticulously adhered to. We have nothing but praise and admiration for everyone at the home. From cleaners to managers they are professional and caring. As friends/relatives we were always listened to and any points raised were always addressed.

Both my dad and my stepmother have dementia and are residents. The kindness, patience and genuine affection that all of the team shows to both of them is incredible. It is like they are all part of a big family and the care that they receive is really wonderful to see. They are both so calm, settled and happy and this is down to the fantastic work that all of the Fenchurch team do to keep them safe and happy.

Nothing is ever too much trouble. You do a wonderful job.

Thank you.

Personally I feel as though we are made to feel part of one large loving family. Everybody is so lovely, really kind and nothing seems to be too much trouble. A really excellent Care Home.

Dad has been at Fenchurch since January and it is now his permanent home and what a fabulous home it is. Dad, myself and the whole family have nothing but high praise, love, thanks and gratitude for everything you all do so very well.

My mother-in-law was a temporary resident at Fenchurch House Care Home following her discharge from hospital and whilst we waited for a place to become available in Market Deeping. Our initial explorative visit to Fenchurch House to discuss options for her was very reassuring with the Manager and Senior Carer explaining all options available to us clearly and professionally and answering all our questions. Although she was only there for a very short time, my mother-in-law was made to feel very welcome and received a high level of care. Thank you.

My wife has been in Fenchurch House Care Home since August last year 2022. The accommodation is superb, the staff are extremely helpful. I feel that my wife is in superb care, her every need is attended to quickly with kindness and thoughtfulness.

Staffing levels is excellent. The carers show real concern for the welfare of my mother. My mother has only been at Fenchurch House Care Home for 3 weeks but we can already see the care is much better than her previous home.

Can not do enough for you, always friendly and making sure my dad is alright. Often make a cup of tea for me and my dad. It looks and feels more like a hotel than a care home. Always clean and tidy.

Thank you.

Dad was a resident of Fenchurch House Care Home for about 18 months. He enjoyed living at Fenchurch House, participating in all the social activities and events. Life was social and dad made many good friends. Fenchurch House was always clean and well-maintained and a delight to visit. The staff from the top down were caring, kind and respectful of all their residents. They took time to listen to any of dad's and our concerns. The food was good quality and it was nice to be able to have a meal with dad. The cakes were particularly delicious. The overall atmosphere was positive and vibrant, the staff were happy to chat and were thoughtful in the way they cared. As dad became unwell and his life drew to a close, the excellent care he received from those who gave him personal and health care was professional, and yet kind and tender. Getting the right care for your loved one is so important and we were very happy with the care that dad experienced at Fenchurch House. We cannot thank them enough.

Wonderful staff who take care of all my husband's needs, in a safe and cheerfully care home. All areas of care are well above standard.

Much love to all.

After the five weeks of respite at Fenchurch, mum-in-law is home and sleeping in her own bed again and busy looking after herself. I would say Fenchurch is most definitely a luxury care home; it has a home cinema and a bar!

What makes it different and special though, is the way it is run. The Manager and her team have a real passion for caring for people and show respect, understanding and kindness to residents and their visitors, which makes for a wonderful, welcoming atmosphere. Spalding is very lucky to have Fenchurch. Mum-in-law will return when she needs to and will probably pop in for a coffee before then I should think!

Mum was lucky enough to spend 5 weeks of respite care recently at Fenchurch. We appreciated how they came to visit mum, whilst she was still at home and got to know her. This way, she knew the Manager and the Customer Relations Manager, when she arrived. More importantly, they knew her, how she lived and what she liked. Not only does Fenchurch look like a luxury hotel, but the service mum received really was five-star.

Her room was comfortable and cleaned immaculately by the most wonderful cleaners. She enjoyed having her feet done and the constant care and attention the gorgeous carers gave her. They were always smiling and friendly and making her feel special, just what she needed. Nothing was too much trouble, she only had to ask. She chose to eat in her room or in the Gatsby Café Bar and really enjoyed having friends to visit and not having to make the coffee and cake! When it was her birthday, the staff made it such a special day for her. We are very grateful, thanks.

I cannot find fault at all with the care home and I am happy with the care and treatment my husband gets.

My father has been in Fenchurch House Care Home for about six months. He seems happy and content. He takes part in some of the activities and enjoys the company of other residents. The staff are all friendly and very efficient.