Our all inclusive fee gives peace of mind and allows residents to enjoy our facilities and services without having to worry about extra costs. It includes a monthly appointment at our onsite hair salon, regular chiropody appointments, a full and varied activity program, annual eye tests, annual dental check ups and transport and accompaniment to medical appointments where necessary.
The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Sedgley Court are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.
Sedgley Court has plenty of onsite parking for visitors.
Sedgley Court has a Review Score of 9.9 (9.886) out of 10, based on 28 reviews in the last 2 years. Over all time Sedgley Court has 62 reviews.
Review from Simon J (Son of Resident) published on 1 February 2021
Submitted via Website •
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Overall Experience
5.0 out of 5
I had a preliminary interview with the manager and was immediately impressed with her professionalism and passion for her work. A number of visits to Sedgley Court followed
I booked my mother in for one week's respite care in January, which turned into two followed by the decision for full-time residency. This was a momentous decision for me and the support I received from the manager and her staff has been phenomenal. It's incredibly difficult to leave the care of a loved one in the hands of someone else particularly when you live overseas. However, the decision has been made less challenging by knowing that my mother is in the best of care.
I cannot recommend the manager and her staff at Sedgley Court highly enough.
Reply from Rebecca Selkirk, PR Executive at Sedgley Court
Thank you for your review of Sedgley Court. We pride ourselves on creating a community within our homes with an abundance of social activities, and I am so pleased to hear that this is what you have found. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes enabling our team to build valuable relationships between our care team and the resident. The staff team will be delighted to hear your positive feedback, which I shall be sure to pass on.
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Review from Julia A (Daughter of Resident) published on 29 January 2021
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Rebecca Selkirk, PR Executive at Sedgley Court
Thank you for kindly taking the time to write a review of Sedgley Court and for the lovely way you have described our home. We pride ourselves in making a real difference to the lives of our residents and creating a great place to live, and it is encouraging for our staff to receive such positive feedback. We will ensure that your comments are passed to the whole team.
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The Review Score of 9.9 (9.886) out of 10 for Sedgley Court is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.886 for Sedgley Court is calculated as follows: ( (300 Excellents x 5) + (28 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 333 Ratings = 4.886
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Sedgley Court is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 22 Jun 2022
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Job Title: Home Manager
Joined: 2024
Introducing Emma Chaffe
Home Manager at Sedgley Court, Dudley
What does ‘kindness’ mean to you?
“ensuring all residents remain included, engaged and heard- nothing is ever too much and no idea is unachievable life does not stop moving into care if anything the sky's the limit”
As a dedicated healthcare professional, Emma has gained a wealth of experience in providing care and support to elderly people, to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards in care and quality of life for residents.
When asked what she enjoys most about her role, Emma remarked:
“I am always excited to see what myself and the team can achieve together. Staff and resident wellbeing is always at the front of my mind ensuring we all work together to enable all of those that live and work within our community achieve their goals”
Emma has also achieved much outside of work, with her proudest achievements being stepping out of her comfort zone for her new role and progressing her career .
Outside of work, Emma enjoys spending time with her family and dogs and also loves to travel and go to the gym.
Job Title: Care Manager
Joined: 2024
Helen is the Care Manager at Sedgley Court.
