Barchester Waterside Court Care Home

26 Winterbook, Wallingford OX10 9EG
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9.9 47 Reviews
  • Barchester Waterside Court Care Home, Wallingford
Waterside Court Care Home is located in the historic market town and civil parish of Wallingford in South Oxfordshire, ideally situated for visiting Reading, Benson, Henley and Thame. Waterside Court offers residential care, dementia care and pre-bookable respite stays to older individuals.

The luxurious facilities, combined with highly trained staff, ensures that each and every individual is given superior attention. 24-hour care is provided in a warm, welcoming environment, with delicious meals and daily activities, including a choice of therapeutic approaches.

The Memory Lane dementia care community provides specialised resources for those living with dementia, including adapted crockery and tableware, sensory gardens with low risk walkways and activity kitchens, which enable people to engage in life's everyday simple tasks and pleasures to help them feel like they're right at home.

Waterside Court also has excellent transport links to the town centre less than a mile away, enabling residents to remain connected with their local community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1500
  • Self-Funded Residential Dementia Care: from £1500
  • RESPITE Self-Funded Residential Care: from £1500
  • RESPITE Self-Funded Residential Dementia Care: from £1500

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Waterside Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Clemence Heriman (Senior General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors are welcome to visit at any time without a booking.

Parking

  • Drop-off point available outside the main entrance with wheelchair access.
    Parking available on-site

Barchester Waterside Court Care Home Reviews (47)

9.9

Barchester Waterside Court Care Home has a Review Score of 9.9 (9.855) out of 10, based on 14 reviews in the last 2 years.
Over all time Barchester Waterside Court Care Home has 47 reviews.

Overall Experience
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Date Published
  • 47
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Reviewer Connection to Barchester Waterside Court Care Home
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Total of 47, showing 21-40
Review from Jeremy B (Son of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment Mum arrived here at Waterside she was made to feel very welcome and part of a family. I visit her regularly and have excellent communication from the staff about her health and well being. They are very positive and the standard of care is excellent. Initially, Mum was reluctant to accept
the care that was on offer but now that self same support has become part of her routine and is welcomed gratefully.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your wonderful review and I'm so pleased mum has settled and now feels part of the Waterside Court family. I will be sure to share your feedback with the care team.

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Review from Monica H (Friend of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visit out friend regularly she is an ex-neighbour of forty years. A wrench having to leave her home but she appears to be very happy and the staff are good and she has settled in very well and enjoying company, about her which didn't happen living in her house.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

It is always lovely to hear that a residents life has been improved by joining our home, and it's wonderful that you can remain good neighbours through your regular visits. Thank you for your review, I will be sure to share it with the team.

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Review from John H (Friend of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Would appear to be a well run establishment with happy residents and staff.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for taking the time to provide us with a super review. We really appreciate the feedback; happy residents, and staff what more could I ask for! Thank you again.

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Review from D C (Friend of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always pleasant and welcoming.
If I am visiting around afternoon time I am always asked if I would like a tea or coffee and biscuit or cake.
Rooms always clean.
Grounds always maintained.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your positive review of the welcome you receive and the environment within our home. Our staff aim to make Waterside Court a true home from home, I will be sure to share your feedback with them.

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Review from S M (Daughter of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Summer fete and barbecue lunch.
It is lovely to have joined my father today for lunch and the summer fete. We always feel very welcome and we are glad to be able to take part like him at the care home. Lovely lunch.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your review, wasn't it a super day, thank you for joining us alongside your father. I'll be sure to share your comments with the hospitality team. You're always welcome to join us, we have several events planned before the end of 2022. Keep an eye out for the posters.

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Review from Sheena C (Friend of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always friendly and helpful.
Very welcoming every time I come in. I wrote this on an afternoon when they had a barbeque and lots of entertainment. Which was very well attended.
excellent food and festivities.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your positive review, the barbecue was a special day, made even better by our visiting guests. We look forward to the next event, we have several planned before the end of the year including a Christmas Market. Thank you again, I will share your comments with the team.

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Review from S B (Daughter-in-law of Resident) published on 3 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always very smiley and welcoming. My mother in law has joined in some of the activities and speaks well of the music and talks. The cake is delicious.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful review of our home, and appreciation of the Waterside team. I'll certainly send your compliments onto the hospitality team with reference to their cakes!

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Review from Mike P (Regular Volunteer) published on 13 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been a regular visitor to Waterside Court for some 3-4 months. I am a volunteer with a Nationwide charity. Our dog Monty is a registered Therapy Dog and we visit the Home once per week we meet all residents who so wish and they make a fuss of Monty (mainly strokes and cuddles which he loves -
as do the residents).
What we love about Waterside Court is the genuine warm and caring atmosphere that pervades - the residents are cared for in a non-patronising way and nothing appears to be too much trouble. It is a lovely and loving place where, quite rightly, the residents are given such close and loving care.
It is always an absolute pleasure visiting.


I should add, that a while back Monty's mug shot appeared on the staff board as a member of the Activities section - a lovely touch I thought!

Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your lovely feedback. Monty has become part of the family at Waterside Court with the residents and staff looking forward to his visit.

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Review from P R (Son of Resident) published on 25 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum came in for respite incorporation a trial for the future, although Mum was reluctant at first. After the first initial days, the staff quickly identified Mum's strengths and weaknesses and planned her stay accordingly. This was successful, and Mum soon joined in with activities and mixing with other
residents. We found the home clean and well run, and the decor and ambience were very good and a claiming presence. Mum will be returning soon for another "trial" period whilst we go on holiday. Mum is looking forward to going back to Waterside.
Reply from Maraya Rabuka, Acting General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful review of our home and your appreciation of the Waterside team. It was an absolute pleasure to provide the care your mother needed during her stay with us. We and the residents she made friends with look forward to her next visit. We are here for you whenever additional support is required.

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Review from C L (Stepson of Resident) published on 8 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Barchester Waterside Court Care Home provided exceptional customer and resident service, going beyond expectations to make sure that our family had a great experience over Easter. The team's focus on residents and making them welcome and helping them settle in to a new home was fantastic
and made this sometimes stressful transition a very easy and pleasant experience. Thank you.
Reply from Maray Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your kind feedback - we are delighted that you had such a positive experience during your visit to Waterside Court. We are so pleased to be able to welcome family and friends more readily into the home, and we are very glad that you had such a good experience.

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Review from L M (Daughter of Resident) published on 10 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely environment, very friendly and helpful. The staff who work towards creating a home away from home for mum.
Reply from Rachel Noke, Homes Services Advisor at Barchester Waterside Court Care Home

Thank you for your kind words. We believe we have a fantastic team at Waterside Court, and your recognition will be passed on to the whole team.

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Review from A M (Son-in-law of Resident) published on 3 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care.
Reply from Rachel Noke, Homes Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are so pleased that your mother-in-law is so settled and we all enjoy glancing at her morning yoga. Thank you for taking the time to review Waterside Court.

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Review from P S (Respite Resident) published on 19 January 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have thoroughly enjoyed our stay and my back healed quite nicely after 8 days. We found all the staff very helpful, kind and caring and could not find fault with any of them.
The food was generally very tasty, especially the soup no complaint. All the staff were very active (overworked) but were
very cheerful.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for your lovely feedback - we were delighted to have you stay with us and we are thrilled that you had a relaxing enough time for your back to heal! The team were also very grateful to have received your Christmas card - very thoughtful and much appreciated!

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Review from D E (Son-in-law of Resident) published on 5 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had a few minor issues initially but they have now been addressed and resolved fully, and in no way reflect on the present management staff who, through deserved internal promotion, are excellent and very efficient.
From the outset though, the care, attention and respect provided by ALL the staff
for my mother-in-law since she became a resident back in April 2021 (soon after it opened), have continued to be first-class. She is safe, content and being extremely well-cared for.
I would without hesitation, recommend that any family looking to place a loved one in a care home, should definitely visit Waterside, meet the staff, experience the atmosphere and ethos of the home and see for themselves, the superb facilities on offer.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful feedback - we are so happy to hear that you find our fantastic team to be so helpful and the environment so welcoming. We are sorry you experienced the minor issues that you did, but we are happy that we could resolve them for you and we are always on hand to help.

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Review from J W (Friend of Resident) published on 5 November 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Visited my friend and found her extremely happy. The care that she is receiving is excellent.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you for taking the time to leave such lovely feedback. We are thrilled to hear that your friend is so happy at Waterside Court.

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Review from J M (Daughter of Resident) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy at Waterside Court and has been since she arrived. The staff are absolutely great - helpful, caring and respectful. It is such a relief for me and my sister to know that she is so happy and care for. Thank you so much Waterside Court.
Reply from Maraya Rabuka, General Manager at Barchester Waterside Court Care Home

Thank you so much for your wonderful feedback. We are so pleased that we could help and it's an absolute delight to look after your mother at Waterside Court.

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Review from B T (Sister of Resident) published on 23 September 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
1) My brother was on three weeks respite care.
2) All medications were discontinued from his own pharmacy and transferred to the home without any consultation with family.
3) We handed a large file containing some medical information, gathered over several years. On 27th August, it couldn't be
found and finally, I was handed a very slim replacement.
4) At present two items of my brother's clothing have not been returned, one of these has been found but the navy blue heavyweight cardigan, zipped, not found.
5) Please put me in touch with the complaints procedure.
Reply from Lorraine Ball, Senior General Manager at Barchester Waterside Court Care Home

Thank you for your time on the phone and for acknowledging the good care your brother received while staying with us. We want Waterside Court to offer the best care available in every way so all feedback is valuable to us. We are sorry that our service did not meet your expectations in some other aspects and we have already put actions in place to investigate and address these where we have found improvements could be made. We always work hard to deliver the highest quality care available and will continue to do so. If you feel, however, that you would like to discuss this further you can email feedback@barchester.com

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Review from E E (Daughter of Resident) published on 17 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The respect and care the whole Barchester Waterside Court Care Home take of my mother who has dementia is amazing. I so love seeing how relaxed and confident she is with all of the staff. She is so happy in their care and constantly says how kind everyone is and how much she likes the staff and residents.
I found the unstinting staff support and reassurance so comforting while my mum was settling. Mum herself has volunteered that we must sell her home to enable her fees to be paid. A huge step and recognition that the wants to be at Waterside.
Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you so much for your wonderful review. We are so pleased that your mother has settled and we love having her here at Waterside Court!

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Review from Sally J (Daughter of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are absolutely delighted with Waterside. The care is amazing, the staff are so kind and caring. Having had a bad experience with another care home, moving Mum has been the best decision.
Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

We are so happy that your mum has settled and we are glad that we could help. It's always difficult to move loved ones into a home - to have had a bad experience makes the decision even harder. I'm so pleased that we could support you through that journey and that we were able to help you find a new home for mum.

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Review from H B (Daughter-in-law of Resident) published on 8 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Fantastic service, My mother in law seems to be very well looked after and settled in very quickly. She says that everyone is very kind and friendly and that she feels well looked after. She's also enjoying the food and mixing with the other residents.
Reply from Victoria Nemar, Home Services Advisor at Barchester Waterside Court Care Home

Thank you for your wonderful feedback. We are so pleased that your mother-in-law has settled so well and it's been lovely to see the friendships she has formed.

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Current Review Score: 9.9 (9.855)

Overview of Review Score

The Review Score of 9.9 (9.855) out of 10 for Barchester Waterside Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.855 for Barchester Waterside Court Care Home is calculated as follows: ( (145 Excellents x 5) + (16 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 165 Ratings = 4.855
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Waterside Court Care Home is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 14 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

Meet the Team (10)

Clemence

Clemence Heriman

Job Title: Senior General Manager Joined: 2017

Hello, my name is Clem, and I am the Home Manager here at the luxury residential care home, Waterside Court in Wallingford. Welcome to our website and beautiful home!


As a Senior General Manager and Registered Nurse, I have been able to mentor, develop and share my skill set to enhance the lives of the people we look after, and those I work with at Barchester Healthcare across Oxfordshire,


I am passionate about the lives of our older generation and believe we learn from our residents every day. We encourage each of our residents to live life to the fullest and remain part of the local community.


At Waterside Court, we encourage independent living, offering support and continued friendships and well-being. We pride ourselves on the dementia care we deliver, proving that people really can live well with dementia.


We are a pivotal part of our local community, hosting events and functions for all to enjoy. I look forward to meeting you and getting to know you and your loved one. My door is always open; please come and join me for a cup of tea and a slice of homemade cake whenever you’re passing.

Halina

Halina Grice

Job Title: Deputy Manager Joined: 2024

Hi, my name is Halina, and I am the Deputy Manager here at Waterside Court.


I truly enjoy working in our beautiful home. I have over 10 years of experience in care and I am deeply passionate about caring for our residents. There is nothing better than seeing our residents fulfilling their lives and being happy in our care.


Here at Waterside Court, we are dedicated to providing a very high standard of care and believe in celebrating life.

Faizah

Faizah Saleem

Job Title: Administrator

Hello, my name is Faizah, and I am the administrator here at Waterside Court.
I help manage the day-to-day operations of the home, making sure everything runs smoothly for our residents, families and staff. I have a strong background in administration and a genuine passion for making people feel cared for and supported. I take pride in being approachable, getting the job done and delivering high standards in all I do.

Didier

Didier Mannier

Job Title: Head Chef

With 30 years experience under my belt I take great pride in creating nutritious and delicious meals for our residents. Waterside Court is a beautiful home and I am delighted to be part of such a friendly team.

Blerta

Blerta Cesula

Job Title: Activities Coordinator Joined: 2023

Hi, my name is Blerta. I am the Activities Coordinator here at Waterside Court.


I absolutely love my role, and I'm passionate about creating meaningful experiences that enrich the lives of our residents.


Every day is different, and our life enrichment program brings out my creative side, which I share with everyone.

Janice

Janice Seastram

Job Title: Admin Assistant Joined: 2023

Hi, my name is Janice. After 18 years in NHS I decided to have a change and joining Waterside Court has been a breath of fresh air which has allowed me to fully embrace my passion for care. I am the first person people see when entering the home and will always welcome everyone with a smile.

Ancy

Ancy Gain

Job Title: Senior Care Assistant Joined: 2022

Hi, my name is Ancy. I am a Senior Care Assistant. I find working with elderly residents immensely rewarding.


I do all I can to enhance their quality of care and lifestyle. With my dedicated team, we consistently maintain high standards, ensuring residents receive exceptional, bespoke, person-centred care.

Ashline

Ashline Blessiy

Job Title: Senior Care Assistant

Hi, my name is Ashline and I am one of the Senior Carers at Waterside Court. I value the opportunity to use my nursing knowledge to provide a safe and caring experience for our residents. I enjoy my work, especially the meaningful conversations I have, which make a difference in our residents' days. I value the opportunity to learn from their life experiences.

Oksana

Oksana Pelykh

Job Title: Housekeeping Assistant Joined: 2023

Hello, my name is Oksana. I am part of the housekeeping team. My role here enables me to express my passion for organising and tidiness. I love for our residents' garments and belongings to be valued, and I take pride in providing this service for them. Getting to know them and their families is a privilege I enjoy.

Nigel

Nigel Kidd

Job Title: Regional Head Maintenance

Hello I am Nigel, I have been working for Barchester many years supporting and ensuring that our homes continue to look beautiful and presentable, whilst ensuring our residents live in safe and secure environment.
As a maintenance man, my passion for health and safety drives me to maintain a secure environment for all.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Waterside Court Care Home to verify any information. View our terms and conditions. Barchester Waterside Court Care Home has an Enhanced Service - more info.