
I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)

The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)

This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)

I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)

The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)

This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)

Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.
The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.
The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.
Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.
Care Provided by Sutton Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
The price(s) shown are provided by the care home. Contact Sutton Rose Care Home for full pricing details and T&Cs.
Contact Sutton Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Marie Accison(Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Sutton Rose Care Home Reviews (109)
Sutton Rose Care Home has a Review Score of 9.8 (9.757) out of 10, based on 69 reviews in the last 2 years.
Over all time Sutton Rose Care Home has 109 reviews.
This is an excellent modern facility that caters for all the needs of older residents as well as partially abled and disabled residents. With extremely helpful and caring staff, there is a light, friendly atmosphere throughout the complex, which has very pleasant outdoor gardens with wheelchair-friendly access. It is difficult to make any suggestions that would result in improvements.
Thank you so much for taking the time to complete a review to share your experience. We value your feedback, and I am sure it will be of great help to other friends and families looking for a place where their loved ones can receive the highest standards of care and other services.
I feel it is very difficult for an elderly person to come to terms with having to go into a care home, but the main emotional requirement they need is care, compassion, respect, understanding, and to feel loved. This does take time, but you do hope this is something that happens with time. This has happened at this care home, after a period of time, but communication can be an issue.
An old family friend is a resident at Sutton Rose, and although they would rather be living independently at home, they require 24-hour nursing care. My friend loves living at Sutton Rose and thinks it's a home from home. The staff are friendly and interact well with the residents and visitors. The food is delicious, and we often visit the attached Bistro for lunch when visiting. Such a great addition to have at a care home! The nurses keep the family updated, and we all feel happy knowing he is being cared for in such beautiful clean surroundings. It is the type of home that you would be happy for your own parents to live in.
Thank you so much for sharing your views with us. Having to make the decision to live in a care home can be quite daunting; it is so reassuring that we are able to create a home from home for our residents and that friends and family can enjoy the visits and the Bistro making a more naturally social environment.
The staff are very friendly and helpful to me and my family. We love being able to take Mom to the bistro, which she loves, even if it is just for a chat and coffee.
Thank you for your review. We really are grateful to have our wonderful Bistro on-site to help keep social life and community integration and the lovely coffee and food!
In the 10-months I have been here, my care and treatment have been first class. Food choice very good, staff very good, always ready to help.
Thank you for your review and for your contributions to our monthly newsletter. It is great to hear your experiences as a resident, and we look forwards to your next blog!
My mother went to Sutton Rose from the hospital and was sadly there for just 8-weeks. The care she received was excellent. All the staff are very kind and took the time to get to know her. The rooms are excellent and very clean. The food is lovely. She was treated with respect and dignity throughout. From the management, reception staff, nursing and housekeeping and carers, she received loving care.
Thank you for providing feedback on your mum's experience at Sutton Rose; it was our pleasure to be able to look after her and how lovely that she could reconnect with an old friend during her time here as well. She is greatly missed, and we would love to keep in touch.
It is always a pleasure to visit my brother at Sutton Rose. The staff could not be more welcoming, the premises are spotless, and the care my brother receives is second to none.
Thank you very much for taking the time to share your experience. I will make sure to pass your comments to our team, who will be delighted to hear about your positive feedback.
My brother has received excellent care and attention from the whole team at Sutton Rose. The food served is first class quality and is presented beautifully even when it needs to be pureed. He enjoys the cinema and gym there. The public bistro connected to Sutton Rose is a wonderful place for residents where they can meet family and friends and the staff there are also excellent. The social events are also excellent and they always have live entertainment. The bedrooms are a brilliant design and the whole place is like a 5-star hotel. We always know at the end of every visit when we walk away that we are leaving our brother in good caring hands.
Thank you so much for taking the time to share your experience. We are so happy that we have exceeded your expectations. It is wonderful to have your brother and all his extended family at Sutton Rose.
From our first meeting with the manager, we knew this was the place we wanted our brother to be in. Nothing was too much trouble, and the professional attitude of all the staff was exceptional. Plus, you felt straight away that they would do everything in their power to make him comfortable. Any queries we had, have been dealt with straight away. The other big factor is apart from them being professional in their jobs, they have taken time to get to know us on a personal level and for us to get to know them on a personal level. So impressed with Sutton Rose Care Home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 August 2021Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (0)
- 31 May 2026
Residents at Sutton Rose Care Home recently enjoyed a special Career Awards presentation, celebrating the remarkable contributions they made throughout their working lives. We were delighted to welcome the Mayor,...
- 13 Apr 2026
April was all about spreading a little extra love this Easter. The team at Sutton Rose Care Home had the absolute pleasure of delivering Easter eggs to some incredible places...
- 13 Apr 2026
A Beautiful Day of Generations Coming Together at Sutton Rose. Today we had the absolute pleasure of welcoming St Michael’s Football Club Juniors to Sutton Rose for a truly special...
There are no upcoming events for Sutton Rose Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: MACC Care Ltd
- 31 Jan 2024Recipient: MACC Care Ltd
- 30 Jun 2021Recipient: MACC Care Ltd
Accreditations
There are no accreditations posted yet for Sutton Rose Care Home.
Meet the Team (6)

Marie is our passionate and dedicated Home Manager, leading the Sutton Rose team with warmth, experience, and a genuine love for care. She takes great pride in creating a home where residents feel safe, respected, and truly part of a family.
With a strong background in care management, Marie is committed to supporting her team, maintaining high standards, and ensuring Sutton Rose continues to be a place filled with compassion, laughter, and community spirit.

Sara is our dedicated Deputy Manager, bringing experience, compassion, and strong leadership to the Sutton Rose team. With a background in care and a passion for supporting both residents and staff, Sara ensures our home runs smoothly every day.
She’s known for her calm, approachable nature and her commitment to delivering the highest standards of care. Sara works closely with the team to make sure every resident feels valued, safe, and truly at home.

With over 10 years of experience in the care sector, Rosie brings a wealth of knowledge, compassion, and enthusiasm to her role as Customer Relations Executive. She’s passionate about supporting residents and their families, creating a warm and welcoming environment, and showcasing all the wonderful things that make Sutton Rose feel like home.
Rosie also plays a key role in building community connections and organising events that bring joy to everyone at Sutton Rose.

I have been a nurse for 12 years and I joined Macc care in 2021.
My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.
I am passionate about excellent and safe care, especially in the management and administration of medication.
I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.

He takes the time to get to know each resident personally, tailoring activities to suit individual interests and abilities. Whether it’s music, movement, arts and crafts, gardening, or reminiscence sessions, Jermaine’s warm personality and infectious enthusiasm make every activity special.
Jermaine believes that keeping active — both physically,emotionally and socially — is key to wellbeing and happiness, and he works hard to create a sense of community where everyone feels part of something wonderful.

Organised, approachable, and always ready to help, Nicola is at the heart of our home’s daily life — keeping everything running smoothly behind the scenes while making sure everyone feels comfortable and cared for.
Whether she’s helping families with enquiries, supporting new residents as they settle in, or coordinating visits and appointments, Nicola’s calm and compassionate nature shines through in everything she does.
Her dedication and professionalism make her an invaluable part of our team — and a reassuring presence for everyone who visits our home.
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