Sutton Rose Care Home

My brother's room is quite lovely, has his pictures up and he feels at home and settled. The staff are simply wonderful and so very caring. Having the Bistrol attached is great as we travel many hours from the North. Just wish you could build one near us! Enjoyed the singing contest, red carpet and little Oscars. We feel so content knowing he is within Sutton Rose. Thank you.

My 94-year-old mother was interested to try a respite stay at Sutton Rose in case she ever needed this in the future. She found the care, kindness and attentiveness of the staff exemplary, and enjoyed the choice of food and a very comfortable room with a garden view. She was able to meet with friends in the bistro and carry on playing her bridge online as usual from her room. Although she didn't have a chance to make the most of the excellent facilities on her brief visit of a week, she enjoyed the luxury of having her hair done in the little salon. The experience allayed her concerns about needing residential care in the future and reassured her that she could always go there, knowing that it would be a welcoming place for a short stay, or indeed a longer one. For us as a family, it is good to know that such a high-quality of care is available locally.

Arrange a visit, have a coffee, and see for yourself. The website isn’t some glossy, overly airbrushed sales pitch. It really is that good.

I have been so pleased with the care that my mum has received since she went to Sutton Rose Care Home. The staff have been most attentive and very gentle when moving her, which as she is very fragile, means so much to her. Even when very busy the staff always have time to help me with any questions or needs I may have for Mum and I really do appreciate that. Everyone is so helpful and pleasant. Her room is large and light and always very clean. They are very accommodating on her choice of food so there is always another option should the choice of menu not be to her liking. Mum is very happy there so a very thank you to everyone at Sutton Rose. You are very much appreciated.

Well done to them!

I visited with my wife for the first time since the resident moved into Sutto Rose Care Home, though she visited several times before that. First impression, even from outside was positive, ample car parking, well laid out grounds, everything looking neat and tidy. I felt welcomed when entering the reception area. The whole place was 'roomy' and in particular the resident's own accommodation was exceptional. While visiting the staff were kind, considerate and understanding. Top marks throughout. Well done!

This is our aunt's third visit to Sutton Rose. It is the most beautiful place. The care that she receives is amazing. All of the care staff and reception are extremely friendly and efficient. Nothing is too much trouble.

When we visited, they were welcoming, and Mum felt well looked after and cared for. Every member of staff we met was excellent.

My husband has been a resident on the dementia floor of Sutton Rose for nearly two years now. The family chose Sutton Rose then because it could be a 'forever' home, the staff seemed so caring and there was a welcoming and lively bistro. I would say it was the best choice I could have made. The love and care on every visit to the resident and family members has been excellent, from top management through to the humblest employee. My husband's forever home here at Sutton Rose is all I could wish for.

My uncle gets the care he deserves at his time of life, the care is good during the day, cannot comment on care at night as not visited in the evening. Food is to a good standard, as is cleanliness of all areas, the activities are good if you want to use them. Staff are very nice and always available if you have any questions, nurse is on call 24/7 if needed and they do their best to make residents comfortable.

I attended a dementia awareness talk at Sutton Rose this week (Nov 2023) by the dementia lead at MACC Care, who is advising MACC Care Homes on improving care for dementia residents. It was refreshing to listen to someone who is so inspirational and passionate about the care and improvement of the daily lives of people living with this deteriorating condition. She stresses the importance of seeing the person behind the condition and that making small changes to the way they are treated can massively improve their quality of life. She is a huge asset to the MACC Care team and I look forward to her future talks for the families of residents with dementia. Thank you for caring about us as well.

My sister's experience of respite care at Sutton Rose has been very positive. She has been very well looked after and supported in her recovery from illness. The carers have all been kind, thoughtful and encouraging - helping her be more independent and able to return to living at her own home. Sutton Rose is a very well-managed care home.

I would like to thank all staff and management for their care and understanding with Mum at Sutton Rose Care Home. Mum lost her husband of 72 years last December and the move to Sutton Rose was initially a very difficult time for Mum and the whole family. Mum seems to be more settled now she has moved to the ground floor and appears to be in a happier place. The extra assistance at meal times is very much appreciated. Mum's eyesight is very poor and she suffers from Macular Degeneration therefore her vision is extremely limited now.

All the staff are excellent, very kind and caring. Always greeted with a smile and look after my husband very well. Very pleased with the care. Thank you.

The staff are friendly, helpful and knowledgeable about the residents and their needs. A varied range of activities are provided and the surroundings, both inside and outside, are beautifully maintained. Finally, the bistro is a lovely venue for residents and visitors.

My father stayed for a week's respite. He has dementia. We were kept informed of his health and welfare throughout. When we called daily, we were given a detailed update. Records of his food and fluid intake were kept. We were notified of any concerns. Staff were friendly and knowledgeable. He was treated with kindness and compassion. We will definitely use Sutton Rose again. Thank you.

5-star rating!

As a family, if Mum had needed long-term residential care, then we would have been very happy for her to remain at the home.

The biggest problem is that the home is understaffed. Many of the staff were excellent, and the manager was very good.

I am very pleased with Sutton Rose Care Home. The staff are friendly, helpful, polite, considerate and go the extra mile. It is a comfort to know that my mum is safe and in such a lovely home and is well looked after. It is a pleasure to visit the home.