
I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)

The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)

This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)

I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)

The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)

This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)

Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.
The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.
The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.
Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.
Care Provided by Sutton Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
The price(s) shown are provided by the care home. Contact Sutton Rose Care Home for full pricing details and T&Cs.
Contact Sutton Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Marie Accison (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Sutton Rose Care Home Reviews (114)
Sutton Rose Care Home has a Review Score of 9.8 (9.755) out of 10, based on 74 reviews in the last 2 years.
Over all time Sutton Rose Care Home has 114 reviews.
My 94-year-old mother was interested to try a respite stay at Sutton Rose in case she ever needed this in the future. She found the care, kindness and attentiveness of the staff exemplary, and enjoyed the choice of food and a very comfortable room with a garden view. She was able to meet with friends in the bistro and carry on playing her bridge online as usual from her room. Although she didn't have a chance to make the most of the excellent facilities on her brief visit of a week, she enjoyed the luxury of having her hair done in the little salon. The experience allayed her concerns about needing residential care in the future and reassured her that she could always go there, knowing that it would be a welcoming place for a short stay, or indeed a longer one. For us as a family, it is good to know that such a high-quality of care is available locally.
Thank you for your kind words with regard to Sutton Rose. The team will be very pleased to learn that your mum enjoyed her stay with us and also that she was able to continue to do the things that she likes to do, whilst having the help and support from the team. Your mum would be very welcome to stay with us again at Sutton Rose in the future.
The rooms and facilities would put most 4-star hotels to shame, and the back-office support was equally impressive from the first phone call to the last. The amount of structure and professionalism built into the assessment and admission process was a step above any other home I’ve dealt with.
My mother couldn’t fault the way she was welcomed and supported during her stay, and the care staff called regularly to check in with the family which gave us additional peace of mind.
Arrange a visit, have a coffee, and see for yourself. The website isn’t some glossy, overly airbrushed sales pitch. It really is that good.
Thank you so much for your kind words about Mum's recent stay here with us at Sutton Rose Care Home. We absolutely loved having Mum with us for a short break and our team will be delighted to hear your glowing feedback. The team here at Sutton Rose constantly strive to deliver a first-class service...
I have been so pleased with the care that my mum has received since she went to Sutton Rose Care Home. The staff have been most attentive and very gentle when moving her, which as she is very fragile, means so much to her. Even when very busy the staff always have time to help me with any questions or needs I may have for Mum and I really do appreciate that. Everyone is so helpful and pleasant. Her room is large and light and always very clean. They are very accommodating on her choice of food so there is always another option should the choice of menu not be to her liking. Mum is very happy there so a very thank you to everyone at Sutton Rose. You are very much appreciated.
Thank you so much for your kind words Ann - this will mean so much to the team and I am so pleased to hear how happy Mum and, you as family are with Sutton Rose. I will be sure to pass on your positive comments to the team.
Their willingness to go the extra mile was refreshing and exceptionally comforting.
Sutton Rose offers a first-class residential establishment.
Well done to them!
Hello Raymond, thank you so much for your kind words about Sutton Rose. The manager and the team continually strive to deliver the best service possible, and reviews such as yours are a testament to all of their hard work. I am so pleased to hear that you and your Mum feel that Sutton Rose is a first-class residential establishment, and I will be sure to pass on your kind words to the team.
I visited with my wife for the first time since the resident moved into Sutto Rose Care Home, though she visited several times before that. First impression, even from outside was positive, ample car parking, well laid out grounds, everything looking neat and tidy. I felt welcomed when entering the reception area. The whole place was 'roomy' and in particular the resident's own accommodation was exceptional. While visiting the staff were kind, considerate and understanding. Top marks throughout. Well done!
Hello Richard. Thank you so much for your kind words and 5-star review. I will be sure to share your feedback with the team who will be delighted to hear your thoughts. We look forward to seeing you again soon.
This is our aunt's third visit to Sutton Rose. It is the most beautiful place. The care that she receives is amazing. All of the care staff and reception are extremely friendly and efficient. Nothing is too much trouble.
Thank you so much for your kind comments. It is a joy to have your aunt at Sutton Rose.
When we visited, they were welcoming, and Mum felt well looked after and cared for. Every member of staff we met was excellent.
Thank you so much for taking the time to provide such encouraging feedback, which I shall be sharing with the team. It was our pleasure to be able to support your mum and your family during this time.
My husband has been a resident on the dementia floor of Sutton Rose for nearly two years now. The family chose Sutton Rose then because it could be a 'forever' home, the staff seemed so caring and there was a welcoming and lively bistro. I would say it was the best choice I could have made. The love and care on every visit to the resident and family members has been excellent, from top management through to the humblest employee. My husband's forever home here at Sutton Rose is all I could wish for.
Thank you so much for your kind words and five-star review. Your husband is a much-loved resident of Sutton Rose, and I am delighted to hear that you feel just as much part of our family too. I will be sure to share your feedback with all the team, and I know this will mean a lot to them all.
My uncle gets the care he deserves at his time of life, the care is good during the day, cannot comment on care at night as not visited in the evening. Food is to a good standard, as is cleanliness of all areas, the activities are good if you want to use them. Staff are very nice and always available if you have any questions, nurse is on call 24/7 if needed and they do their best to make residents comfortable.
Thank you so much Kevin for the kind words and positive review of the care provided here at Sutton Rose. We are so proud of our team here and I will be sure to share your feedback with them all.
I attended a dementia awareness talk at Sutton Rose this week (Nov 2023) by the dementia lead at MACC Care, who is advising MACC Care Homes on improving care for dementia residents. It was refreshing to listen to someone who is so inspirational and passionate about the care and improvement of the daily lives of people living with this deteriorating condition. She stresses the importance of seeing the person behind the condition and that making small changes to the way they are treated can massively improve their quality of life. She is a huge asset to the MACC Care team and I look forward to her future talks for the families of residents with dementia. Thank you for caring about us as well.
Hello Marian, thank you so much for your kind words and taking the time to leave us such a glowing review. We are delighted to hear you found the session so beneficial and, as you said, the dementia lead is such an asset to MACC Care. We are very much looking forward to welcoming you all back for...
My sister's experience of respite care at Sutton Rose has been very positive. She has been very well looked after and supported in her recovery from illness. The carers have all been kind, thoughtful and encouraging - helping her be more independent and able to return to living at her own home. Sutton Rose is a very well-managed care home.
Thank you for taking the time posting such lovely comments. The team were ever so pleased to have the opportunity to assist your sister.
I would like to thank all staff and management for their care and understanding with Mum at Sutton Rose Care Home. Mum lost her husband of 72 years last December and the move to Sutton Rose was initially a very difficult time for Mum and the whole family. Mum seems to be more settled now she has moved to the ground floor and appears to be in a happier place. The extra assistance at meal times is very much appreciated. Mum's eyesight is very poor and she suffers from Macular Degeneration therefore her vision is extremely limited now.
Thank you very much for taking the time to provide your feedback, we will be sharing your kind comments with the wider team.
All the staff are excellent, very kind and caring. Always greeted with a smile and look after my husband very well. Very pleased with the care. Thank you.
Thank you so much for taking the time to complete a review of Sutton Rose Care Home. The team will certainly love to hear such positive comments.
The staff are friendly, helpful and knowledgeable about the residents and their needs. A varied range of activities are provided and the surroundings, both inside and outside, are beautifully maintained. Finally, the bistro is a lovely venue for residents and visitors.
Thank you so much for taking the time to provide your review of Sutton Rose. The team will be delighted to hear such positive comments.
My father stayed for a week's respite. He has dementia. We were kept informed of his health and welfare throughout. When we called daily, we were given a detailed update. Records of his food and fluid intake were kept. We were notified of any concerns. Staff were friendly and knowledgeable. He was treated with kindness and compassion. We will definitely use Sutton Rose again. Thank you.
Thank you so much for taking the time to provide your feedback. We are delighted to hear that you would be happy for your father to stay at Sutton Rose Care Home again.
I would personally like to thank the whole team for all their efforts.
5-star rating!
Thank you very much for taking the time to complete this review. The whole team will be delighted to hear your positive comments.
The personal care Mum received at Sutton Rose from the whole team over her six-week stay has enabled Mum to return to her own home. It is evident the staff care about their resident's well-being.
As a family, if Mum had needed long-term residential care, then we would have been very happy for her to remain at the home.
Thank you so much for your review. It was delightful to be able to help and see the positive impact your mum's stay at Sutton Rose had. We will make sure to pass on your comments to our team.
The biggest problem is that the home is understaffed. Many of the staff were excellent, and the manager was very good.
Thank you very much for taking the time to complete a review. I am sorry that you felt that we were understaffed at the time of your wife's respite stay. We continuously review our staffing levels and skills mix in accordance with our resident's dependency levels and occupancy. Please kindly contact us at info@macccare.co.uk if you would like to discuss any further.
I am very pleased with Sutton Rose Care Home. The staff are friendly, helpful, polite, considerate and go the extra mile. It is a comfort to know that my mum is safe and in such a lovely home and is well looked after. It is a pleasure to visit the home.
Thank you for taking the time to submit your review. We will be sure to pass your kind comments on to all the team.
The coupe I looked after came into Sutton Rose in November and was looked after very well. I was happy with the care they received until they both passed.
Thank you very much for your review; we will pass your kind comments on to our team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 August 2021Requires improvement
- CaringRequires improvement
- EffectiveRequires improvement
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (20) & Events (0)
- 31 Jul 2026
Staff Appreciation Day Today was all about saying thank you to our incredible team at Sutton Rose Care Home. As a small token of our appreciation, we treated our amazing...
- 31 Jul 2026
Our Hawaiian Party Night From limbo competitions to dance floor classics, the room was full of smiles. Watching people of every generation getting involved—encouraging one another, laughing together and making...
- 31 Jul 2026
90 YEARS YOUNG – HAPPY BIRTHDAY PETER! This week at Sutton Rose Care Home, we had the absolute pleasure of celebrating a very special milestone as our wonderful resident, Peter,...
There are no upcoming events for Sutton Rose Care Home.
Awards / Recognitions (3)
- 30 Jan 2026Recipient: MACC Care Ltd
- 31 Jan 2024Recipient: MACC Care Ltd
- 30 Jun 2021Recipient: MACC Care Ltd
Accreditations
There are no accreditations posted yet for Sutton Rose Care Home.
Meet the Team (6)

Marie is our passionate and dedicated Home Manager, leading the Sutton Rose team with warmth, experience, and a genuine love for care. She takes great pride in creating a home where residents feel safe, respected, and truly part of a family.
With a strong background in care management, Marie is committed to supporting her team, maintaining high standards, and ensuring Sutton Rose continues to be a place filled with compassion, laughter, and community spirit.

Sara is our dedicated Deputy Manager, bringing experience, compassion, and strong leadership to the Sutton Rose team. With a background in care and a passion for supporting both residents and staff, Sara ensures our home runs smoothly every day.
She’s known for her calm, approachable nature and her commitment to delivering the highest standards of care. Sara works closely with the team to make sure every resident feels valued, safe, and truly at home.

With over 10 years of experience in the care sector, Rosie brings a wealth of knowledge, compassion, and enthusiasm to her role as Customer Relations Executive. She’s passionate about supporting residents and their families, creating a warm and welcoming environment, and showcasing all the wonderful things that make Sutton Rose feel like home.
Rosie also plays a key role in building community connections and organising events that bring joy to everyone at Sutton Rose.

I have been a nurse for 12 years and I joined Macc care in 2021.
My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.
I am passionate about excellent and safe care, especially in the management and administration of medication.
I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.

He takes the time to get to know each resident personally, tailoring activities to suit individual interests and abilities. Whether it’s music, movement, arts and crafts, gardening, or reminiscence sessions, Jermaine’s warm personality and infectious enthusiasm make every activity special.
Jermaine believes that keeping active — both physically,emotionally and socially — is key to wellbeing and happiness, and he works hard to create a sense of community where everyone feels part of something wonderful.

Organised, approachable, and always ready to help, Nicola is at the heart of our home’s daily life — keeping everything running smoothly behind the scenes while making sure everyone feels comfortable and cared for.
Whether she’s helping families with enquiries, supporting new residents as they settle in, or coordinating visits and appointments, Nicola’s calm and compassionate nature shines through in everything she does.
Her dedication and professionalism make her an invaluable part of our team — and a reassuring presence for everyone who visits our home.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Rose Care Home to verify any information. View our terms and conditions. Sutton Rose Care Home has an Enhanced Service -more info.