Sutton Rose Care Home

St Michaels Road, Boldmere, Sutton Coldfield B73 5SY
Review Us
9.8 86 Reviews
  • Sutton Rose Care Home, Sutton Coldfield
Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.

The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.

The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.

Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.

Care Provided by Sutton Rose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1588 – £1650
  • Self-Funded Residential Dementia Care: £1588 – £1650
  • Self-Funded Nursing Care: £1588 – £1650
  • Self-Funded Nursing Dementia Care: £1588 – £1650
  • RESPITE Self-Funded Residential Care: £1588 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1588 – £1650
  • RESPITE Self-Funded Nursing Care: £1588 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1588 – £1650

Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Sutton Rose Care Home to find out the exact price for your requirements.

Contact Sutton Rose Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sutton Rose Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Marie Accison (Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)
9.8

Sutton Rose Care Home has a Review Score of 9.8 (9.756) out of 10, based on 54 reviews in the last 2 years.
Over all time Sutton Rose Care Home has 86 reviews.

Overall Experience
  • 74
  • 8
  • 4
  • 0
  • 0
Date Published
  • 86
  • 23
  • 37
  • 54
  • 32
Reviewer Connection to Sutton Rose Care Home
  • 30
  • 10
  • 10
  • 9
  • 6
  • 5
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 86, showing 1-20
Review from Sue H (Daughter of Resident) published on 28 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Honestly couldn't be more impressed with this care home, since coming here my Mum has continued to get better and seems very settled and happy. The staff are warm and welcoming and always ready to answer any questions I have. They engage well with my Mum and she seems to like them all.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to share such a lovely review. We are absolutely delighted to hear that your mum is feeling settled, happy, and continuing to improve since joining us at Sutton Rose. Our team works very hard to ensure every resident feels safe, respected, and supported, so it means a great deal to hear that you have found the staff to be warm, welcoming, and always willing to answer your questions. Building strong, trusting relationships with both residents and their families is incredibly important to us.
Thank you again for your kind words and trust in our team. Please don't hesitate to speak with us if there is ever anything further we can do for you or your mum.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L T (Partner of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Very enjoyable time with the activities. Come with dementia husband and he can really engage with everybody and all staff very happy and helpful.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave such a lovely review. We are delighted to hear you had a very enjoyable time taking part in our activities at Sutton Rose.
It is especially wonderful to know that your husband was able to engage so well and feel included during his visit. Supporting individuals living with dementia to feel comfortable, stimulated, and part of a welcoming community is extremely important to us, and your kind words really mean a lot.
Thank you again for your feedback and for highlighting how happy and helpful our team are - I will be sure to share your comments with everyone. We look forward to welcoming you both back again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Joanne W (Day Care) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very enjoyable experience I suffer with mild cognitive impairment and many other health issues. Lovely to join in with others and share experiences.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave us such a wonderful review. We're really pleased to hear you have had a very enjoyable experience with us at Sutton Rose.
It means a great deal to know you feel comfortable joining in with others, sharing experiences, and being part of our community. Creating a welcoming, supportive environment where everyone feels included and valued is something we are very proud of.
Thank you again for your kind words and your support - we look forward to welcoming you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A S (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Enjoyable nice to have a chat and then exercise at the dementia cafe. Care for husband while in home very good. Carers supportive, management supportive. Food not always to his taste.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave us such a lovely review. We're really pleased to hear you enjoyed coming along to the Dementia Cafe, having a chat and joining in with the exercise session.
It means a great deal to know you felt your husband's care was very good during his time with us, and that you found our carers and management team supportive.
Thank you also for your honest feedback regarding the food. We understand that everyone has their own tastes and preferences, and we're always happy to discuss likes and dislikes so we can do our best to make mealtimes as enjoyable as possible.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Daphne J (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So welcoming warm comfortable staff go above and beyond and are very much in tune with our needs and treat us with care and dignity. Thank you from myself and my husband.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your wonderful review. We're really pleased you enjoyed your visit to our January Dementia Cafe and that you had a lovely morning with us.
It means a great deal to hear you felt welcomed and looked after by our team, and we're so glad you were able to spend time with others in a friendly, supportive environment.
Thank you again for your kind words - we look forward to welcoming you back soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C B (Husband of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
January dementia care. A lovely morning spent with lovely people.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your lovely review and for joining us at the Dementia Cafe. We're really pleased to hear you enjoyed having a chat and taking part in the exercise sessions, and that you feel the care for your husband is very good whilst he is with us.
It's wonderful to know you have found both our carers and management team supportive - that means a great deal to us.
Thank you also for your honest feedback regarding the food. We understand everyone has different tastes and preferences, and we're always happy to take this on board and discuss individual likes and dislikes so we can make mealtimes as enjoyable as possible.
We truly appreciate you taking the time to share your experience and we look forward to welcoming you again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A R (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Coffee morning 1st Friday of month. What fun arrived feeling down but your infectious laughter and games raised my spirits (carer) and even my partner joined in eventually (dementia sufferer).
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave such a kind review. We're really happy to hear you enjoyed our monthly Coffee Morning and that it helped lift your spirits.
It means a lot to us to know the laughter, games and friendly atmosphere made a difference for you as a carer - and we're especially pleased your partner felt comfortable enough to join in too. Creating a welcoming, dementia-friendly space where both carers and loved ones can relax, connect and have fun together is exactly what we aim for.
Thank you again for your wonderful feedback, and we look forward to welcoming you both back soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N B (Wife of Resident) published on 19 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I bring my husband here each month, where we meet up with our dementia-friends to chat and join in activities. These are varied, including quizzes, games, movement/fitness activities and entertainment, and are usually great fun. The staff are very helpful and friendly and work well and encourage everyone's
participation. We look forward to coming and excellent- a lifeline for carers too who need to get out and have a little "space" for themselves with friends.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your lovely review. We're really pleased to hear you and your husband enjoy visiting each month and that you find our dementia-friendly sessions welcoming, supportive and fun.
It means a great deal to know our team's friendliness and encouragement helps everyone feel included and able to take part in activities together. We also understand how important it is for carers to have a little time and space for themselves too, so we're especially glad you feel Sutton Rose is a lifeline in that way.
Thank you again for your kind words - we look forward to seeing you both again soon.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elizabeth B (Wife of Resident) published on 14 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has been well cared for by nursing staff and carers
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave such a kind review. We're really pleased to hear that your husband has been well cared for by our nursing staff and carers. Providing compassionate, high-quality care is at the heart of everything we do, and your feedback means a great deal to the whole team. Thank you again for your trust and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J H (Friend of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I attended the quiz night with my friend who lives at Sutton Rose. What a beautiful home, lovely and clean. Staff are amazing with all residents and food was great. Events are great, beautiful decorations. Thank you Sutton Rose for always going above and beyond.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your kind words and for taking the time to leave such a lovely review. We're delighted to hear you enjoyed the quiz night and that you found Sutton Rose to be a beautiful, clean, and welcoming home.
Our team work very hard to create enjoyable events with great food, a warm atmosphere, and thoughtful decorations, so it's wonderful to know this made your visit special. Your praise for our staff and the care they show to residents truly means a great deal to us.
Thank you again for your support and for being part of our Sutton Rose community - we look forward to welcoming you back to future events.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D C (Sister of Resident) published on 5 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Sutton Rose is an excellent care home. The staff are very good- especially the management team who are always happy to discuss any views. The receptionist is particularly helpful.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you very much for taking the time to share such a lovely review of Sutton Rose Care Home. We are delighted to hear about your positive experience and that our team, particularly the management and reception staff, made such a good impression.
Providing high-quality care while treating everyone with dignity and respect is extremely important to us, and your kind words mean a great deal to the whole team. Your feedback will be shared with staff, who will be very encouraged to know their efforts are appreciated.
Thank you once again for your recommendation and support.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Nicky D (Daughter of Resident) published on 18 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot tell you how much my parents quality of life has improved since settling into Sutton Rose it has been remarkable- we were just in time to avert more distressing situations neither they or I could cope with. They are safe, well fed, clean and entertained. Are given as much choice and independence
as required but also my peace of mind and own mental health has improved because every concern is considered, respected and done.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeDear Nicky,
Thank you so much for taking the time to leave such a thoughtful and heartfelt review. We are incredibly pleased to hear how much your parents' quality of life has improved since settling into Sutton Rose, and it truly means a great deal to our whole team.
Knowing that your parents feel safe, well cared for, and able to enjoy choice and independence, while also giving you peace of mind, is exactly what we strive for every day. Your kind words about our staff, facilities, and overall care are very rewarding and will be shared with the team, who take great pride in supporting residents with dignity, respect, and compassion.
Thank you again for your trust and for recommending Sutton Rose. Please do not hesitate to speak to us if you ever have any questions or need anything further - we are always here to help.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Elaine N (Daughter of Resident) published on 18 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every member of staff I talk to is friendly, helpful, kind and considerate. My father is treated extremely well and is very happy. Any query I have is dealt with promptly and professionally. He always has clean clothes to wear and enjoys having many items from home in his room. A lovely place to stay
in and visit.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeDear Elaine,
Thank you so much for taking the time to share such a thoughtful and positive review of Sutton Rose Care Home. We are truly delighted to hear that your father is happy, comfortable, and so well cared for.
Your kind words about our staff being friendly, helpful, and professional mean a great deal to us. We take great pride in treating every resident with dignity and ensuring they feel at home, so it is wonderful to know this is reflected in your father's experience - from his care and support to his clean clothing and personal items in his room. Thank you also for recognising our facilities, food, activities, and overall environment.
We truly appreciate your trust and support and look forward to continuing to care for your father and welcoming you whenever you visit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Ann W (Daughter of Resident) published on 11 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
All staff are friendly and helpful. nothing is so much trouble when Mom asks for assistance. Rosie and Nicola are my main contacts who are brilliant. Entertainment team are really good we attended a community quiz night last night the place was packed and it was fun. The nurse on moms floor Charmain
is lovely. It seems a bit unfair to pick out certain people as the whole team are good its given my mom a new lease of life.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to leave this lovely review about Sutton Rose Care Home.
We're delighted to hear that your mum feels well supported and that nothing is too much trouble when she asks for assistance. Rosie and Nicola will be so pleased to know they've made such a positive difference as your main contacts, and we'll also make sure your kind words are passed on to Charmain and our entertainment team. It's wonderful to hear that you enjoyed the community quiz night and that the atmosphere was so lively and fun. Your comment that the whole team have given your mum a "new lease of life" really means a great deal to us all. We work hard to create a warm, homely environment for our residents and their families, so it's very special to know this is how you feel.
If there is ever anything more we can do for you or your mum, please don't hesitate to get in touch with us at the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A M (Daughter of Resident) published on 11 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Sutton Rose for over a year now. As a family we are confident in the care provided. Staff are friendly and approachable and make mum feel special and well looked after. I wouldn't hesitate to recommend Sutton Rose for the care of your loved ones.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for sharing your lovely feedback. We are delighted to hear that your mum has felt well cared for over the past year and that our team's friendliness and approachability have helped her feel special and supported. It means a great deal to us that you feel confident in the care we provide, and your recommendation is truly appreciated by everyone at Sutton Rose
Thank you again for taking the time to review us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from V P (Daughter of Resident) published on 12 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff at Sutton Rose go above and beyond to support and care for my mum. Its a difficult journey for her and our family and we appreciate the services of Sutton Rose. The Diwali Party was was an example how the activities team ensure all residents can enjoy life. It was lovely to be included
as a family member too. My mum really enjoyed our time together at the party.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeDear Vanessa,
Thank you so much for your lovely words. It truly means a lot to all of us at Sutton Rose that you and your mum feels supported and included. We know how emotional the journey into care can be, and we're so glad that our team has helped make things a little easier.
The Diwali Party was such a special day for everyone - we're thrilled that you both enjoyed being part of it. Thank you for taking the time to share your experience.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L R (Friend of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Sutton Rose Care Home to be friendly but very professional. The staff are lovely, as are the management, and all are approachable.
The food is very good & varied.
Overall, it's a lovely place to be!
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for sharing your wonderful feedback. It's lovely to know you feel supported by both our team and management. Creating a warm, caring and homely environment is at the heart of everything we do and your kind comments mean a great deal to us here.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from A W (Friend of Resident) published on 5 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
When visiting, the staff are friendly and helpful. There is a lovely atmosphere for the residents with lots going on.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for taking the time to share your kind feedback. We are delighted to hear that you find our team friendly and helpful and that you enjoy the welcoming atmosphere when you visit.
We truly appreciate your support and look forward to welcoming you again.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Graham S (Son of Resident) published on 1 October 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The rooms are nice, and the facilities are good and well-maintained. There are lots of activities to get involved with. Staff are friendly and caring with residents as well as with visitors and relatives. There is a consistently high standard of nursing and care. Dad is very happy there.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your kind words. We're delighted to hear that your dad is happy here and that you've noticed the high standard of care, activities, and facilities. Our team works hard to create a welcoming, safe, and engaging environment for residents and their families, so your feedback means a great deal to us.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Robert W (Husband of Resident) published on 17 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife who was suffering with alzheimers was loved and cared for by this excellent care home for over 3 1/2 years. In her time at Sutton Rose she received very high quality care from a well managed staff. They also supported me as I tried to cope with my wife condition they ensured we celebrated birthdays
and anniversaries. And they continue to support the links we set up with the local school when residents and children have fun. I fully recommend Sutton Rose Care Home.
Reply from Rosie Boshell, Customer Relations Executive at Sutton Rose Care HomeThank you so much for your kind words. It was a privilege to care for your wife during her time at Sutton Rose, and we're so pleased to know that you both felt supported. Our team is proud to celebrate special occasions and create meaningful moments, and it's lovely to hear these meant so much to you. We're also delighted our school links brought joy and fun.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.756)

Overview of Review Score

The Review Score of 9.8 (9.756) out of 10 for Sutton Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 54 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 51 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.756 for Sutton Rose Care Home is calculated as follows: ( (494 Excellents x 5) + (96 Goods x 4) + (21 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 615 Ratings = 4.756
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Rose Care Home is based on 51 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 51 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading

Awards / Recognitions (2)

Loading...

Meet the Team (6)

Marie

Marie Accison

Job Title: Home Manager Joined: 2023

Marie is our passionate and dedicated Home Manager, leading the Sutton Rose team with warmth, experience, and a genuine love for care. She takes great pride in creating a home where residents feel safe, respected, and truly part of a family.


With a strong background in care management, Marie is committed to supporting her team, maintaining high standards, and ensuring Sutton Rose continues to be a place filled with compassion, laughter, and community spirit.

Sara

Sara

Job Title: Deputy Manager Joined: 2023

Sara is our dedicated Deputy Manager, bringing experience, compassion, and strong leadership to the Sutton Rose team. With a background in care and a passion for supporting both residents and staff, Sara ensures our home runs smoothly every day.


She’s known for her calm, approachable nature and her commitment to delivering the highest standards of care. Sara works closely with the team to make sure every resident feels valued, safe, and truly at home.

Rosie

Rosie Boshell

Job Title: Customer Relations Executive Joined: 2025

With over 10 years of experience in the care sector, Rosie brings a wealth of knowledge, compassion, and enthusiasm to her role as Customer Relations Executive. She’s passionate about supporting residents and their families, creating a warm and welcoming environment, and showcasing all the wonderful things that make Sutton Rose feel like home.


Rosie also plays a key role in building community connections and organising events that bring joy to everyone at Sutton Rose.

Mark

Mark Vlademir Fusilero

Job Title: Clinical Lead Joined: 2021

I have been a nurse for 12 years and I joined Macc care in 2021.


My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.


I am passionate about excellent and safe care, especially in the management and administration of medication.


I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.

Jermaine

Jermaine Roberts

Job Title: Activities Manager Joined: 2025

Jermaine is our enthusiastic and creative Activities Manager, bringing energy, laughter, and joy to every day at the home. With a passion for making residents feel valued, engaged, and included, Jermaine ensures that there’s always something fun and meaningful happening — from lively group sessions and themed events to relaxing one-to-one activities.
He takes the time to get to know each resident personally, tailoring activities to suit individual interests and abilities. Whether it’s music, movement, arts and crafts, gardening, or reminiscence sessions, Jermaine’s warm personality and infectious enthusiasm make every activity special.
Jermaine believes that keeping active — both physically,emotionally and socially — is key to wellbeing and happiness, and he works hard to create a sense of community where everyone feels part of something wonderful.

Nicola

Nicola Middleton

Job Title: Head Receptionist Joined: 2020

Nicola is the friendly face that greets everyone as they walk through our doors. As our Head Receptionist, she ensures that residents, families, and visitors always receive a warm welcome and the highest standard of care from the very first hello.
Organised, approachable, and always ready to help, Nicola is at the heart of our home’s daily life — keeping everything running smoothly behind the scenes while making sure everyone feels comfortable and cared for.
Whether she’s helping families with enquiries, supporting new residents as they settle in, or coordinating visits and appointments, Nicola’s calm and compassionate nature shines through in everything she does.


Her dedication and professionalism make her an invaluable part of our team — and a reassuring presence for everyone who visits our home.

Frequently Asked Questions about Sutton Rose Care Home

What types of Care is Sutton Rose Care Home registered for?

Older Person Care, Dementia, Physical Disability & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Sutton Rose Care Home have?

There are 85 Single Rooms.

What are the Facilities & Services at Sutton Rose Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sutton Rose Care Home to the centre of Sutton Coldfield?

1.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Rose Care Home to verify any information. View our terms and conditions. Sutton Rose Care Home has an Enhanced Service - more info.