Sutton Rose Care Home

St Michaels Road, Boldmere, Sutton Coldfield B73 5SY
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9.8 69 Reviews
  • Sutton Rose Care Home, Sutton Coldfield
Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.

The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.

The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.

Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.
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Care Provided by Sutton Rose Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's typically included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1588 – £1650
  • Self-Funded Residential Dementia Care: £1588 – £1650
  • Self-Funded Nursing Care: £1588 – £1650
  • Self-Funded Nursing Dementia Care: £1588 – £1650
  • RESPITE Self-Funded Residential Care: £1588 – £1650
  • RESPITE Self-Funded Residential Dementia Care: £1588 – £1650
  • RESPITE Self-Funded Nursing Care: £1588 – £1650
  • RESPITE Self-Funded Nursing Dementia Care: £1588 – £1650

Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.

These prices are only a guideline, please contact Sutton Rose Care Home to find out the exact price for your requirements.

Contact Sutton Rose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Sutton Rose Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in charge

  • Marie Accison (Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (85)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (85)

Sutton Rose Care Home Reviews (69)

9.8

Sutton Rose Care Home has a Review Score of 9.8 (9.764) out of 10, based on 46 reviews in the last 2 years.
Over all time Sutton Rose Care Home has 69 reviews.

Overall Experience
  • 59
  • 7
  • 3
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Date Published
  • 69
  • 15
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  • 46
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Reviewer Connection to Sutton Rose Care Home
  • 25
  • 10
  • 6
  • 5
  • 5
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  • 3
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  • 1
  • 1
Total of 69, showing 21-40
Review from Judy S (Respite Resident) published on 17 January 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A warm, caring ambiance from arrival to departure. A very friendly atmosphere right away. Consistently good, attentive carers with lovely manners combined with efficiency. Lots of assistance given in a respectful way to those who need it without the need to ask. Food is good and plentiful, attractively
presented. Rooms are cleaned daily without fail. The Sutton Rose Care Home is attractively furnished and decorated but it's the staff that make it really special.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you so much for your very kind words and outstanding review, this really does mean so much to us all at Sutton Rose. I will be sure to share your kind words with all the teams. We know you pop into the Bistro quite often for a coffee, please be sure to call in to say Hello.

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Review from Ed H (Son of Resident) published on 14 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved to Sutton Rose in April 2022 following a stroke. He lived there until he passed away in early December 2024.
I viewed three other homes as well as Sutton Rose. None of the others could compare in terms of the size of the ensuite rooms, the communal areas, and the overall environment
at Sutton Rose. The facilities shared with the adjacent flats: The cinema, library, and Bistro (and even a gym) are amazing. We spent many happy Saturday lunches with Dad in the Bistro, as well as many fun events such as Halloween fireworks.
When Dad moved in, I was relieved to find that the quality of the facilities was matched by the level of care provided. He was made to feel welcome and settled in well. Over the time that he was there both he and our family became good friends with many of the staff at Sutton Rose.
Choosing a care home is difficult. I have no regrets in choosing Sutton Rose for Dad.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your lovely review of Sutton Rose. We really understand that choosing a care home is incredibly difficult and that after visiting other homes you made the decision to choose Sutton Rose. It was our privilege to care for your father who became a well-loved resident of the home and will be sadly missed, and we are pleased that as a family you were able to make use of our facilities and enjoy the events and activities. We will pass on your kind words to the teams who will be happy to hear that they were able to care for and support your father and his family while resident in our home.

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Review from Rebecca B (Daughter of Resident) published on 14 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father moved into Sutton Rose care home and has settled well. His move was stress-free for us as a family and the staff were very welcoming.
The decor and environment is lovely, clean, and spacious. The staff team are friendly and caring and always happy to help.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your lovely review of Sutton Rose. We are very happy to hear that your father has settled well. We understand how difficult it is to make the decision to move a loved one into care and we are pleased that his move into Sutton Rose was stress free. It is our pleasure to care for your father and we will pass over your kind words to our team who will be delighted to hear that you are happy with the home.

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Review from C F (Daughter of Resident) published on 12 November 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All staff have been very professionally friendly to me (daughter) and my father who has been here for respite care. Encourage, welcome and put at ease. My father has been made a fuss of. Very comfortable environment. Can only comment on 4 days of experience.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your kind review of Sutton Rose, we are pleased that you feel welcomed and put at ease at Sutton Rose and that you have found the home professional and friendly. It has been our pleasure to care for your dad during his stay at Sutton Rose and he would be very welcome to return for a further respite stay.

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Review from Janet T (Sister of Resident) published on 1 November 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has been in Sutton Rose since April 2024, this was originally temporary until certain matters were sorted out by his POAs (myself and my other brother). We had to look at other care homes this month (October) and it became very apparent that Sutton Rose was by far the best in care, facilities,
professionalism and location. My brother has nursing needs and we needed a long-term care facility. After a whole day of looking at other care homes, it was a no-brainer that Sutton Rose was the best suited to his style of living, it is also well-kept and furnished. Conversations were conducted with the professionals at Sutton Rose and his social worker and we are very pleased that he will be staying at Sutton Rose. After a lifetime of working my brother is now very content now that the situation has been sorted out and he can now relax and receive the care that he needs at Sutton Rose.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your wonderful review of Sutton Rose. We are very pleased that after visiting other homes, you have chosen Sutton Rose for your brother and our teams have been able to help with what must have been a very difficult decision. All our teams at Sutton Rose work together to ensure that our home maintains a high standard of care within a beautiful environment and we are very pleased that you have been able to experience this, we will pass over your kind words to the teams, who will continue to ensure that your brother settles into his new home.

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Review from D R (Daughter of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We relocated Dad from another care home in the area due to us not being happy to Sutton Rose, from the 1st initial meeting with a particular member of staff we knew it was where we wanted him to be. All staff are happy, pleasant, informative and always keep us updated. Surroundings and facilities are
lovely and when it is time to leave after your visit we don't feel upset or sad as we know he is being well cared for. Would highly recommend Sutton Rose for someone who is looking for a care home.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your very kind review of Sutton Rose and we are very pleased to hear that your dad's move has been a positive experience. All of our teams work hard to make Sutton Rose a pleasant and caring environment and we will be happy to hear that you feel confident with your dad in our care. We will pass on your lovely review to our teams who will be pleased to hear this.

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Review from B P (Resident) published on 16 October 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
There has been a new manageress and deputy. She has arranged meetings so that residents can air their views. She is sympathetic and I feel she will do her best to accommodate us. The food menu will be changing for winter and we will have a choice which is very good. I feel Sutton Rose Care Home will
improve now. We have a very competent manageress.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your kind review, we are very pleased that you feel the meetings have been a good introduction to the new management team and also an opportunity to have an influence in the daily life of your home. As a team, we always want to be open to the views of our residents and families and we are glad you feel our Manager and Deputy are open to your suggestions.

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Review from A M (Daughter of Resident) published on 21 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has been a resident at Sutton Rose for a month now and I am extremely happy with the welcome and care she has received. All of the staff are friendly and compassionate and the management team have helped us as a family through this difficult time by showing us guidance and support. The rooms
are spacious, well-equipped and very clean. Food is nutritious and Mum is eating well. Mum has been encouraged to participate in activities without being pressured and has been able to form some new friendships with other residents. I would happily recommend Sutton Rose to others looking for residential care for their loved ones.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your wonderful review of Sutton Rose, we really appreciate your thoughts and we are very pleased that your mum has settled in and made some lovely friends. We are always here to help as we understand it can be a difficult decision for a family to choose a care home, and we hope that seeing your mum doing well and enjoying her days is a great reassurance. We will pass on your very kind words to the teams who will be very happy to hear this.

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Review from Tracey H (Daughter of Resident) published on 10 July 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My father spent 15 nights at Sutton Rose. His ensuite room was large, comfortable and spotlessly clean. He was treated with respect and I thought the toiletries and flower arrangement awaiting him on arrival was a considerate touch. He also received a free eye test and haircut during his stay which
was fantastic as his mobility issues do make appointments difficult to attend. He was also able to receive his daily paper so he could complete the crosswords, he loves and keeps up to date with the news.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your lovely review and we are pleased that your father enjoyed his stay at Sutton Rose. It was our pleasure to care for him and we are really pleased he was able to continue doing his crosswords and keeping up to date with what was happening in the world with the news. We look forward to welcoming him back soon.

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Review from Jacky G (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was moved from the hospital to Sutton Rose Care Home for palliative care. Although he was only resident for three weeks the care he was given by all the staff was outstanding.
We could not have asked for better support during his final weeks. I would highly recommend Sutton Rose to anyone needing
care for a loved one.
Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for taking the time to write a review. Your comments will be shared with the team who I am sure will be comforted to know that we were able to help at such a difficult time.

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Review from John L (Son of Resident) published on 6 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sutton Rose Care Home is well-managed and has first-class facilities. It has excellent staff who always strive to do their very best for all residents. All members of the team are friendly, welcoming and enthusiastic, which is the main differentiator with other care homes. The food is consistently of
high quality and there are regular activities arranged to engage and stimulate the residents. The manager and her team are always working to enhance communication with the residents' families and are willing to take on board any feedback offered. I feel the advice and support given has helped my family come to terms with and manage what has been a very difficult and emotional period in our lives, with us knowing that both of our parents are safe and secure and receiving the best care we can possibly arrange for them.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your very kind words and wonderful review for our home and the team. The whole team work very hard to help our residents and their families settle into their new surroundings and come to terms with the new way of life for all of the family. We always value feedback as it can only make our services better. We will pass on your kind words to our teams who will be pleased to hear that they are able to make a difference. Thank you again.

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Review from Robert N (Power of Attorney of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very helpful when arranging respite care. Care Home is thoughtfully designed with lovely rooms, lots of facilities, and very friendly staff.
The food is excellent and the onsite bistro is a very useful addition for a change of scenery.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your kind words and review of Sutton Rose. We are very proud of our home, facilities and staff at Sutton Rose, who all work hard to help to settle our residents into their new home. We are very pleased you have been able to experience the facilities including the Bistro. Your feedback is very much appreciated and we will be sure to pass this on to our teams.

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Review from L R (Daughter of Resident) published on 22 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Staff very helpful and supportive. Had already had interaction with care home in April and a tour of home and facilities. Each visit and interaction has been extremely positive and everyone has done their best to secure a positive outcome for my father.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for taking the time to review us here at Sutton Rose. We are very pleased to hear you are happy with everything and that we have been able to make a difference to your father's life. We will be sure to pass on your kind words to all the staff.

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Review from Loraine M (Sister of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother's room is quite lovely, has his pictures up and he feels at home and settled. The staff are simply wonderful and so very caring. Having the Bistrol attached is great as we travel many hours from the North. Just wish you could build one near us! Enjoyed the singing contest, red carpet and
little Oscars. We feel so content knowing he is within Sutton Rose. Thank you.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Dear Loraine, thank you for your lovely review, we are so pleased to hear your brother feels at home and settled and been able to make his room feel like his own. We were happy to hear that when you drive away from our home, you have the 'peace of mind' that your brother is cared for. It's great that you have been able to see the activities and enjoy them and also enjoy our beautiful Bistro and the gorgeous food. We look forward to seeing you again soon.

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Review from Gill C (Daughter of Resident) published on 10 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 94-year-old mother was interested to try a respite stay at Sutton Rose in case she ever needed this in the future. She found the care, kindness and attentiveness of the staff exemplary, and enjoyed the choice of food and a very comfortable room with a garden view. She was able to meet with friends
in the bistro and carry on playing her bridge online as usual from her room. Although she didn't have a chance to make the most of the excellent facilities on her brief visit of a week, she enjoyed the luxury of having her hair done in the little salon. The experience allayed her concerns about needing residential care in the future and reassured her that she could always go there, knowing that it would be a welcoming place for a short stay, or indeed a longer one. For us as a family, it is good to know that such a high-quality of care is available locally.
Reply from Judy Faulkner, Customer Relationship Manager at Sutton Rose Care Home

Thank you for your kind words with regard to Sutton Rose. The team will be very pleased to learn that your mum enjoyed her stay with us and also that she was able to continue to do the things that she likes to do, whilst having the help and support from the team. Your mum would be very welcome to stay with us again at Sutton Rose in the future.

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Review from Paul M (Son of Resident) published on 19 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cannot fault Sutton Rose. They looked after my 91-year-old mother for two weeks of respite, and what wonderful care she received from all the staff.
The rooms and facilities would put most 4-star hotels to shame, and the back-office support was equally impressive from the first phone call to the last.
The amount of structure and professionalism built into the assessment and admission process was a step above any other home I’ve dealt with.
My mother couldn’t fault the way she was welcomed and supported during her stay, and the care staff called regularly to check in with the family which gave us additional peace of mind.
Arrange a visit, have a coffee, and see for yourself. The website isn’t some glossy, overly airbrushed sales pitch. It really is that good.
Reply from Paul Turvey, Customer Relationship Manager at Sutton Rose Care Home

Thank you so much for your kind words about Mum's recent stay here with us at Sutton Rose Care Home. We absolutely loved having Mum with us for a short break and our team will be delighted to hear your glowing feedback. The team here at Sutton Rose constantly strive to deliver a first-class service and your kind words are a true testament to all of their hard work. We very much look forward to seeing Mum again in the future.

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Review from Ann B (Daughter of Resident) published on 27 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been so pleased with the care that my mum has received since she went to Sutton Rose Care Home. The staff have been most attentive and very gentle when moving her, which as she is very fragile, means so much to her. Even when very busy the staff always have time to help me with any questions
or needs I may have for Mum and I really do appreciate that. Everyone is so helpful and pleasant. Her room is large and light and always very clean. They are very accommodating on her choice of food so there is always another option should the choice of menu not be to her liking. Mum is very happy there so a very thank you to everyone at Sutton Rose. You are very much appreciated.
Reply from Paul Turvey, Customer Relationship Manager at Sutton Rose Care Home

Thank you so much for your kind words Ann - this will mean so much to the team and I am so pleased to hear how happy Mum and, you as family are with Sutton Rose. I will be sure to pass on your positive comments to the team.

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Review from Raymond C (Son of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having experienced a rocky road with my mother’s care journey, thanks to the team, we finally found a perfect home for her.
Their willingness to go the extra mile was refreshing and exceptionally comforting.
Sutton Rose offers a first-class residential establishment.
Well done to them!
Reply from Paul Turvey, Customer Relationship Manager at Sutton Rose Care Home

Hello Raymond, thank you so much for your kind words about Sutton Rose. The manager and the team continually strive to deliver the best service possible, and reviews such as yours are a testament to all of their hard work. I am so pleased to hear that you and your Mum feel that Sutton Rose is a first-class residential establishment, and I will be sure to pass on your kind words to the team.

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Review from Richard M (Brother-in-law of Resident) published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited with my wife for the first time since the resident moved into Sutto Rose Care Home, though she visited several times before that. First impression, even from outside was positive, ample car parking, well laid out grounds, everything looking neat and tidy. I felt welcomed when entering the
reception area. The whole place was 'roomy' and in particular the resident's own accommodation was exceptional. While visiting the staff were kind, considerate and understanding. Top marks throughout. Well done!
Reply from Eva Recio Dominguez, Home Manager at Sutton Rose Care Home

Hello Richard. Thank you so much for your kind words and 5-star review. I will be sure to share your feedback with the team who will be delighted to hear your thoughts. We look forward to seeing you again soon.

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Review from Lindsey E (Niece of Resident) published on 4 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is our aunt's third visit to Sutton Rose. It is the most beautiful place. The care that she receives is amazing. All of the care staff and reception are extremely friendly and efficient. Nothing is too much trouble.
Reply from Eva Recio Dominguez, Manager at Sutton Rose Care Home

Thank you so much for your kind comments. It is a joy to have your aunt at Sutton Rose.

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Current Review Score: 9.8 (9.764)

Overview of Review Score

The Review Score of 9.8 (9.764) out of 10 for Sutton Rose Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 46 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 44 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.764 for Sutton Rose Care Home is calculated as follows: ( (428 Excellents x 5) + (81 Goods x 4) + (16 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 529 Ratings = 4.764
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Sutton Rose Care Home is based on 44 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 85 registered maximum number of service users is 17, which has been reached with 44 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2021

Overall Requires improvement

  • Caring Requires improvement
  • Effective Requires improvement
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (2)

Meet the Team (6)

Marie

Marie Accison

Job Title: Home Manager Joined: 2023

Marie is our passionate and dedicated Home Manager, leading the Sutton Rose team with warmth, experience, and a genuine love for care. She takes great pride in creating a home where residents feel safe, respected, and truly part of a family.


With a strong background in care management, Marie is committed to supporting her team, maintaining high standards, and ensuring Sutton Rose continues to be a place filled with compassion, laughter, and community spirit.

Sara

Sara

Job Title: Deputy Manager Joined: 2023

Sara is our dedicated Deputy Manager, bringing experience, compassion, and strong leadership to the Sutton Rose team. With a background in care and a passion for supporting both residents and staff, Sara ensures our home runs smoothly every day.


She’s known for her calm, approachable nature and her commitment to delivering the highest standards of care. Sara works closely with the team to make sure every resident feels valued, safe, and truly at home.

Rosie

Rosie Boshell

Job Title: Customer Relations Executive Joined: 2025

With over 10 years of experience in the care sector, Rosie brings a wealth of knowledge, compassion, and enthusiasm to her role as Customer Relations Executive. She’s passionate about supporting residents and their families, creating a warm and welcoming environment, and showcasing all the wonderful things that make Sutton Rose feel like home.


Rosie also plays a key role in building community connections and organising events that bring joy to everyone at Sutton Rose.

Mark

Mark Vlademir Fusilero

Job Title: Clinical Lead Joined: 2021

I have been a nurse for 12 years and I joined Macc care in 2021.


My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.


I am passionate about excellent and safe care, especially in the management and administration of medication.


I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.

Jermaine

Jermaine Roberts

Job Title: Activities Manager Joined: 2025

Jermaine is our enthusiastic and creative Activities Manager, bringing energy, laughter, and joy to every day at the home. With a passion for making residents feel valued, engaged, and included, Jermaine ensures that there’s always something fun and meaningful happening — from lively group sessions and themed events to relaxing one-to-one activities.
He takes the time to get to know each resident personally, tailoring activities to suit individual interests and abilities. Whether it’s music, movement, arts and crafts, gardening, or reminiscence sessions, Jermaine’s warm personality and infectious enthusiasm make every activity special.
Jermaine believes that keeping active — both physically,emotionally and socially — is key to wellbeing and happiness, and he works hard to create a sense of community where everyone feels part of something wonderful.

Nicola

Nicola Middleton

Job Title: Head Receptionist Joined: 2020

Nicola is the friendly face that greets everyone as they walk through our doors. As our Head Receptionist, she ensures that residents, families, and visitors always receive a warm welcome and the highest standard of care from the very first hello.
Organised, approachable, and always ready to help, Nicola is at the heart of our home’s daily life — keeping everything running smoothly behind the scenes while making sure everyone feels comfortable and cared for.
Whether she’s helping families with enquiries, supporting new residents as they settle in, or coordinating visits and appointments, Nicola’s calm and compassionate nature shines through in everything she does.


Her dedication and professionalism make her an invaluable part of our team — and a reassuring presence for everyone who visits our home.

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