I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)
The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)
This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)
I would personally like to thank the whole team for all their efforts. 5-star rating!Craig W(Son of Resident/Service User)
The staff, both nursing, housekeeping and management show utter dedication to the residentsSusan R(Daughter of Resident/Service User)
This is the best care home I have ever been into, everything about it is above and beyondN M(Cousin of Resident/Service User)
Sutton Rose Care Home is a luxury care home complete with state-of-the-art facilities to ensure that each resident is comfortable.
The home has been designed with careful attention to detail and provides a buzzing and varied activities hub where residents can live their lives to the full.
The home features a specialist dementia care area, day care facilities, a well-equipped gym, a cinema and a wellness suite.
Sutton Rose offers residential care, nursing care, dementia care, as well as respite care.
Care Provided by Sutton Rose Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 85 Service Users
Dementia Care Types Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we Define Dementia Care Types
- Mild Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
- Self-Funded Residential Care: £1,670 - £1,870
- Self-Funded Residential Dementia Care: £1,670 - £1,870
- Self-Funded Nursing Care: £1,670 - £1,870
- Self-Funded Nursing Dementia Care: £1,670 - £1,870
- RESPITE Self-Funded Residential Care: £1,670 - £1,770
- RESPITE Self-Funded Residential Dementia Care: £1,670 - £1,770
- RESPITE Self-Funded Nursing Care: £1,670 - £1,770
- RESPITE Self-Funded Nursing Dementia Care: £1,670 - £1,770
Nursing fees is the cost as quoted plus FNC. Sundry items such as hairdressing and beauty therapies, chiropody, dentistry, private prescriptions, dry cleaning, toiletries, etc, are not included in our weekly fee. Fees include all personal and nursing care, accommodation, food, drinks, snacks, laundry, bed linen & towels, in-house activities and utilities.
Contact Sutton Rose Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
-
Local Authority - NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group/Owner
- MACC Care Ltd
- Private Owned
Person in charge
- Marie Accison (Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (85)
- Single Rooms with ensuite Wet Room (85)
Sutton Rose Care Home Reviews (109)
Sutton Rose Care Home has a Review Score of 9.8 (9.757) out of 10, based on 69 reviews in the last 2 years.
Over all time Sutton Rose Care Home has 109 reviews.
Cannot fault Sutton Rose Care Home in any way. Cannot find faults if I tried.
Thank you for your wonderful review and perfect ratings. Knowing that you feel you couldn't fault your experience means a great deal to us. Our team is dedicated to providing compassionate, person-centred care in a warm and welcoming environment, so it's incredibly rewarding to hear that this has...
We both attended the monthly Friday coffee morning and as always enjoyed ourselves very much. The event is free with refreshments provided and as always the entertainment was inclusive and enjoyed by us all as we listened to and joined in with a great range of favourite songs. Previously we have joined in crafting actvities, quizzes and games too. The staff are brilliant and have a great understanding of dealing with dementia behaviours with humour & sensitivity. Its also a great way to meet new friends who are dealing with similar life experiences and to support each other!
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you continue to enjoy our monthly Friday coffee mornings and that you find them welcoming, inclusive and enjoyable. It means so much to know that the activities, entertainment and supportive atmosphere...
What wonderful staff the kindness and care was excellent. Highly recommend Sutton Rose for peace of mind and care of my loved one who was treated with dignity at all times. All the family were impressed and welcomed to visit from 11-7.
Thank you so much for your lovely review. We are delighted to hear that you felt your loved one was treated with kindness, dignity and respect, and that your family always felt welcome. Your recommendation means a great deal to our team, and truly appreciate your kind words.
Molly (my aunty) has been in SR since November 2024 and she really is living her best life- she and we feel that she is really looked after so well. The care home provides so much value for what it costs to live here, the staff are all very caring and so pleasant from the receptionist Nicola to the home manager all are brilliant. Lots of lovely activities to keep residents fit and active and engaged.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your loved one has settled so well with us and is enjoying life at Sutton Rose. It is especially rewarding to know that the care, support and activities provided have made such a positive difference. Our...
Staff are always nice and approachable. Very happy with the care my mum receives. Her room and the building in general is always clean and comfortable. Staff come across as very caring and supportive of residents. Very happy mum is here, and all our worries and reservations we all felt about mum's care and leaving her here have melted away.
Thank you for taking the time to share your feedback. We are delighted to hear that you have been so pleased with the care and support provided. Knowing that your loved one feels happy, comfortable, and well cared for means a great deal to us. Our team works hard to create a warm, welcoming...
The home provides more than adequate care for my mother who has complex needs. Although my mother is unable to make use of the excellent facilities due to her condition the staff endeavor to make my mothers stay as enjoyable as possible.
Thank you for taking the time to leave such a thoughtful review. We are delighted to hear that you feel your mother receives the care and support she needs. Our team is committed to providing compassionate, person-centred care and ensuring that every resident enjoys the best possible quality of...
We had such a lovely time there singing and meeting new friends
Tea and coffee and cakes and biscuits all included
We will definitely be going again each month my husband thoroughly enjoyed himself
Staff there are so welcoming and friendly
Thank you for taking the time to share your lovely feedback. We are delighted to hear that you and your husband enjoyed your visit to our Dementia Caf and had such a wonderful afternoon singing, socialising, and making new friends. Creating a warm, welcoming environment where people can connect and...
A welcoming environment with a friendly atmosphere where staff greet individuals by name, helping them into a safe and familiar routine - with lots of activities allowing them to connect with other people in the same situation - also enjoying food provided throughout the day. So happy to find such a lovely place. Thank you Sutton Rose.
Thank you for taking the time to share your experience of Sutton Rose Care Home. We are delighted to hear that you have found our home to be welcoming, friendly and supportive. Creating a safe and familiar environment where residents feel valued and connected is at the heart of everything we do. It...
A warm and friendly home. High level of nursing care. The whole feel of the home is relaxed but also exciting, with such great activities for all levels of residents to engage in.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you found Sutton Rose to be a warm and friendly home with a relaxed atmosphere and high standards of nursing care. It is especially pleasing to know that our activities programme has made a positive...
My mother had terrible care in the assessment unit she was referred to from hospital. When we were assessed at needing nursing care, my moms carers had no hesitation in recommending Sutton Rose. It is friendly and welcoming home with staff who genuinely know their residents and contact relatives promptly if there are any concerns. My mom was well cared for in her 9 months there.
Building strong relationships with our residents and their families is...
Gran was very unsettled when she first came to Sutton Rose. The staff are amazing. The support and kindness to gran has been wonderful. But also the help and support towards family has been really great. The team has had to adapt to gran and her needs and so far we have been pleased. Some staff have/need some more training in dementia approach but they have been guided well with support from staff. Thank you for all your kindness!
We understand that every...
Mum has been a resident for almost 2 years and we couldn't be happier with the care she receives at Sutton Rose. Staff treat her, and us, as a part of the family and we are confident with the support offered to us all.
Creating a warm, welcoming environment where residents are treated with dignity, respect and compassion is at the...
The facilities, the activities and the staff all make Sutton Rose a great care home. Resident lounges are often full of life and provide an environment of care and engagement I'm struck by how all the staff seem to know the residents by name, and take the time to build relationships with me, a family member, too during my weekly visits. I am happy to know my grandpa is well cared for every day.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you have had such a positive experience at Sutton Rose and that your grandad is happy and well cared for. It is especially rewarding to know that our team's dedication, kindness, and commitment to building...
I really can't fault it at all, it is the best decision we made and dad appreciates being looked after so well.
We are delighted to hear that you feel your loved one is happy, safe and well cared for at Sutton Rose. It is particularly wonderful to know that our team, the standard of the home and the Bistro have made such a positive difference to...
I am very pleased with the care my mother receives at this home. The staff are consistently friendly, approachable, and genuinely caring, which creates a warm and welcoming atmosphere for residents, family and visitors alike. They treat residents with great respect and dignity and they make a real effort to involve all residents in a range of activities, helping to keep them engaged and included. The most important thing for me is peace of mind knowing my mother is safe and well cared for.
Thank you for taking the time to share your experience and for your kind words about our team. We are delighted to hear that you feel your loved one receives compassionate, respectful, and dignified care at Sutton Rose Care Home. Creating a warm, welcoming environment where residents feel safe,...
The activities and events that take place at Sutton Rose are fantastic. Recently street party for VE Day and Eurovision Song Contest by staff. The careers awards for residents was such a joyous occasion for everyone.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you have enjoyed the activities and events at Sutton Rose Care Home. Our team works hard to create engaging and meaningful experiences for residents, and it is lovely to know that the VE Day street party...
The staff and management team are amazing they have gone above and beyond for our family members who is a resident at Sutton rose care home
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that you feel our staff and management team have gone above and beyond in supporting your family member. Providing high-quality care, compassion and a welcoming environment is at the heart of everything we do,...
I am so pleased that my close relative is in the care of Sutton Rose. Great attention is given to all aspects of her well being and I am confident that very little could be improved. I doubt she could be happier. The whole team give great service and are so helpful in ensuring a full and active environment is created. I am very grateful that she receives such a high level of care and comfort. Thank you.
Thank you for taking the time to leave such a wonderful review. We are delighted to hear that your relative is happy and thriving at Sutton Rose Care Home. Providing compassionate, person-centred care in a warm and engaging environment is at the heart of everything we do, so it is incredibly...
Sutton Rose is clean, bright and airy. Staff are welcoming, friendly and professional, activity staff are always bright and happy engaging with residents on sight. Good peace of mind for relatives to know she is very well looked after in a safe environment.
We are delighted to hear that you feel your loved one is safe, happy and well cared for within our home. Your kind comments about our welcoming team, activities staff and the environment at Sutton Rose truly mean...
My father has been a resident at Sutton Rose since May 2024. He initially went for respite care and after a few months decided to stay. He is very settled and happy. We were impressed when some health problems were identified and dad promptly admitted to hospital. After he was discharged, the nursing staff provided excellent care and attention was given excellent care and attention was given to encouraging him to eat well as he had lost his appetite and weight. He now participates regularly in activities, particularly enjoying musical events.
Thank you for taking the time to leave such a lovely review. We are so pleased to hear that your father has settled so well at Sutton Rose and continues to enjoy life within our home. It means a great deal to know that our team's care, support and encouragement during a difficult time made a...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 24 August 2021- Caring Requires improvement
- Effective Requires improvement
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (17) & Events (1)
- Posted: Sunday 31 May 2026Residents at Sutton Rose Care Home recently enjoyed a special Career Awards presentation, celebrating the remarkable contributions they made throughout their working lives. We were delighted to welcome the Mayor,...
- Posted: Monday 13 Apr 2026April was all about spreading a little extra love this Easter. The team at Sutton Rose Care Home had the absolute pleasure of delivering Easter eggs to some incredible places...
- Posted: Monday 13 Apr 2026A Beautiful Day of Generations Coming Together at Sutton Rose. Today we had the absolute pleasure of welcoming St Michael’s Football Club Juniors to Sutton Rose for a truly special...
- Organiser: Sutton Rose Care HomeDate: 30 July 2026
Awards / Recognitions (3)
- Recipient: MACC Care LtdDate: Friday 30 Jan 2026
- Recipient: MACC Care LtdDate: Wednesday 31 Jan 2024
- Recipient: MACC Care LtdDate: Wednesday 30 Jun 2021
Meet the Team (6)
Marie is our passionate and dedicated Home Manager, leading the Sutton Rose team with warmth, experience, and a genuine love for care. She takes great pride in creating a home where residents feel safe, respected, and truly part of a family.
With a strong background in care management, Marie is committed to supporting her team, maintaining high standards, and ensuring Sutton Rose continues to be a place filled with compassion, laughter, and community spirit.
Sara is our dedicated Deputy Manager, bringing experience, compassion, and strong leadership to the Sutton Rose team. With a background in care and a passion for supporting both residents and staff, Sara ensures our home runs smoothly every day.
She’s known for her calm, approachable nature and her commitment to delivering the highest standards of care. Sara works closely with the team to make sure every resident feels valued, safe, and truly at home.
With over 10 years of experience in the care sector, Rosie brings a wealth of knowledge, compassion, and enthusiasm to her role as Customer Relations Executive. She’s passionate about supporting residents and their families, creating a warm and welcoming environment, and showcasing all the wonderful things that make Sutton Rose feel like home.
Rosie also plays a key role in building community connections and organising events that bring joy to everyone at Sutton Rose.
I have been a nurse for 12 years and I joined Macc care in 2021.
My role as Clinical Lead is to support our nurses to deliver a safe nursing practice and to ensure that our residents are receiving individualised care based on their care plan with privacy and dignity.
I am passionate about excellent and safe care, especially in the management and administration of medication.
I have been awarded 'employee of the month' in April 2022, Macc care's 'nurse of the year' in September 2022 and Sutton Rose's 'nurse of the year' in 2023.
He takes the time to get to know each resident personally, tailoring activities to suit individual interests and abilities. Whether it’s music, movement, arts and crafts, gardening, or reminiscence sessions, Jermaine’s warm personality and infectious enthusiasm make every activity special.
Jermaine believes that keeping active — both physically,emotionally and socially — is key to wellbeing and happiness, and he works hard to create a sense of community where everyone feels part of something wonderful.
Organised, approachable, and always ready to help, Nicola is at the heart of our home’s daily life — keeping everything running smoothly behind the scenes while making sure everyone feels comfortable and cared for.
Whether she’s helping families with enquiries, supporting new residents as they settle in, or coordinating visits and appointments, Nicola’s calm and compassionate nature shines through in everything she does.
Her dedication and professionalism make her an invaluable part of our team — and a reassuring presence for everyone who visits our home.
Frequently Asked Questions about Sutton Rose Care Home
What types of Care is Sutton Rose Care Home registered for?
Older Person Care, Dementia, Physical Disability, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Sutton Rose Care Home have?
There are 85 Single Rooms.
What are the Facilities & Services at Sutton Rose Care Home?
Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Sutton Rose Care Home to the centre of Sutton Coldfield?
1.6 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Sutton Rose Care Home to verify any information. View our terms and conditions. Sutton Rose Care Home has an Enhanced Service - more info.