St Mary's Riverside

My Mum had been a day visitor to St Mary's for a number of months before she joined the home full-time at the beginning of March. The transition was made very smooth and Mum settled in quickly thanks to the caring manager and the wonderful team. The manager gave us (Mum's immediate family) her time and professional advice on how to manage to move. This advice, alongside the welcoming feeling from the wonderful environment and interested, patient and caring staff saw the whole family surprised, relieved and delighted with how positively Mum talked about her new home. Mum is thriving at St. Mary's. She is happy, full of news, and proudly talks about new friendships, personalised room and the activities she takes part in. My Dad, sisters and their partners and Mum's grandchildren can't begin to express how grateful and thrilled we are to find this welcoming and professionally ran residential home.

My aunt has been a resident in St Mary's for almost two years now. I have to manage her affairs from some distance and so rely heavily on the staff and management. I have only the highest praise for all of them. My aunt is so happy and content there. Recently she celebrated her 100th birthday. Everyone at St Mary's, along with family and friends, produced a wonderful, memorable occasion for her. It is so clear that everyone is focused on the well-being of the residents. I have several years' experience of other homes, when my late wife had to support her mother. It was a never-ending struggle to maintain the level of care. St Mary's is so different in every way. Yes, everything is new and well-maintained, but it goes way beyond that. Ultimately it always comes down to the commitment of the staff and how management deal with the inevitable problems that will always occur in this environment. It is here that they excel. They fully deserve their Outstanding grading.

My mum came into the home from another home where the care was non-existent. We all thought she would die in there, we were able to come here to the manager and her team. Mum is now walking, more lucid, eating and drinking, such a change. I couldn't recommend the home enough to everyone. Thank you to the team for saving my mum.

Since she has been here our family, and her associates have seen a massive improvement not only in her appearance but her physical self, as well the home is everything she needs and we're very happy she is getting the care she needs.

Communication between staff and family is fantastic, my family member is extremely happy being a resident. She is well looked after by all the staff who are all kind and caring and certainly in the right job! Anything needing to be addressed is done, not only promptly but professionally. Absolutely no issues whatsoever and we do highly recommend St Mary's.

The room my loved one is in sadly has them sitting facing the car park which over time has made us realise that the room was set up badly and would be better the other way round so the resident can look at the view - better for her mental health. Overall my loved one is well cared for and is safe and warm and finally settling with all the changes they are experiencing, which must be very difficult for them to adjust to. Thank you.

Fantastic, clean, welcoming environment. Lovely, warm, friendly and caring staff. Well done to all!

All staff seem to truly care about their job and the people they are caring for. They want to provide the best possible experience for their residents at this stage of their lives.

Sadly, some years ago, I had to place my own mother into a care home, I only wish I could have brought her to St Marys on the river for her final years. It's luxury beyond belief, the staff, like the home, are warm and caring beyond the call of duty. I can see just why the home was awarded 'outstanding' this year because that is exactly what is is, wonderful and outstanding, as are the staff. The best thing about the home! They cater for many issues and it is safe, secure and well-managed. Thank you to all the staff.

Everyone at St Marys Riverside has provided my grandparents with the most amazing care since they moved into the home. All the staff and managers are the most caring, kindest and loveliest people and we are so blessed to have them look after our precious grannie and gramps. Thank you for being like a second family to us and them.

When visiting my grandmother, I was greeted warmly by staff at reception. During my visit I found that all staff were approachable, attentive to my grandmother's needs and were prepared to answer any questions in a professional and caring manner. My grandmother is looked after very well by all of the staff who work here.

Mum was only at St Marys Riverside for 3 weeks but in that time I couldn't have wished for a better place for her. From the moment you walk in through the door, it's like a home from home and as relatives of the residents you are made to feel so welcome. The staff on the dementia floor are amazing treating everyone with care and compassion and they all went above and beyond with Mums end of life care. I cannot thank them enough, it is easy to see why St Marys Riverside was awarded outstanding on their CQC inspection. Thanks again for taking such good care of Mum.

I am very grateful that particular effort has been made to secure a new bed for Mum, which has made her very much more comfortable. All of Mum's needs are being looked to, with dignity, care and compassion.

The facilities are exceptional and every effort is made to cater for Mum's needs.

My mother has recently been admitted to St Marys Riverside. She has received nothing short of outstanding care. We enquired on the Sunday as an emergency placement. The senior on duty was extremely professional and informative. An assessment was completed the following day and Mum moved in that very evening. I cannot tell you the impact this has had on us as a family. For the first time in two years we as a family now have our life back. Mum is safe, happy, extremely well cared for and finally has had her first bath in over five years! What struck me about this care home from start to finish is how professional, kind and welcoming all the staff are, from the housekeeping staff all the way up to management. Everybody takes the time to get to know Mum and the rest of the family without judgement and we could not have wished for a happier more friendly environment.

My parents went to St Marys Riverside to have their second period of respite care. The staff here are amazing, the kindness and dignity they show my mum and dad is wonderful. The home has a lovely atmosphere and it's beautifully clean. The food is always really good and they can have anything they want. The staff are so kind and always have time to talk and make my parents feel at home. Nothing is ever too much trouble. I cannot recommend this home highly enough. Thank you.

My mam went into this care home in July and sadly passed away recently. The care and devotion she received for the three and half weeks she was there was beyond words. She received first-class treatment and was never alone as there was always someone checking her. She was treated with love and dignity and every single person who works there deserves recognition. Such care and devotion was given throughout. The home was top-class and so clean and tidy it was a pleasure to walk through the doors. If anyone is looking for a caring care home then this is your place and we cannot thank everyone enough for making us feel special.

My sister has been cared for a few months on the dementia floor of St Mary's Riverside. Her condition makes her management challenging at times, but I have never seen the staff other than supportive, kind and encouraging. They know her as a person (and her immediate family) and are able to distract her when that is possible or manage her frustration in other ways. The home is spotless, the willingness to adapt to food preferences and the sense of trying to build a community within the constraints of the individuals' varying levels of contentment/frustration/cheerfulness is fantastic. I have nothing but praise for them. Thank you.

All staff should be very proud of their contribution to fantastic team achievement.

From the day I was wheeled in by ambulance staff to leaving three weeks later to return home, I received nothing but kindness, encouragement and other help in innumerable ways. The accommodation was excellent, akin to any 5-star hotel. I was even accompanied to hospital appointments without feeling I was being a burden to the care team. Nothing was too much trouble. The choice of activities on offer was wide-ranging, from exercises for helping with movement to quizzes and competitions to challenge the mind. I wouldn’t hesitate to recommend St Mary’s to anyone.