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Broxbourne Nursing Home

New River Gardens, Wormley, Broxbourne, Hertfordshire EN10 6GU
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Care for mum is respectful yet friendly and personable.S M(Daughter of Resident/Service User)
Broxbourne Nursing Home, Broxbourne
The food is very good with choices and options.K O(Daughter of Resident/Service User)
Broxbourne Nursing Home, Broxbourne
beautifully furnished lots of natural light and smiles everywhereS M(Daughter of Resident/Service User)
Broxbourne Nursing Home, Broxbourne

Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.

Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining...  

Care Provided by Broxbourne Nursing Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 77 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential Care£1,800 - £1,800£2,000 - £2,000
Residential Dementia Care£1,800 - £1,800£2,000 - £2,000
Nursing Care£1,900 - £1,900£2,100 - £2,100
Nursing Dementia Care£1,900 - £1,900£2,100 - £2,100

Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.

Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Kathleen Presswell(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages from 18 to 120

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 2

Room Information

  • Single Rooms (77)
  • Single Rooms with ensuite Wet Room (77)

Visiting

  • Visitors welcome anytime

Parking

  • Ample on-site parking.

Broxbourne Nursing Home Reviews (88)

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9.7

Broxbourne Nursing Home has a Review Score of 9.7 (9.740) out of 10, based on 46 reviews in the last 2 years. Over all time Broxbourne Nursing Home has 88 reviews.

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Review from Teresa N (Friend of Resident) published on 20 July 2026 Submitted via Website
Overall Experience

I visited my friend today and she was pleased to see me. During my stay the dining room/ lounge became increasingly hot. There did not seem to be any air conditioning or visible fans for the area. Yet when I went downstairs there seemed to be air conditioning as it was so much cooler. Is there a problem or is it only put on occasional.

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Review from Jack S (Grandson of Resident) published on 26 June 2026 Submitted via Postal Card
Overall Experience

The staff are incredibly attentive and genuinely care about the well-being of each person, it gives the family peace of mind knowing he is looked after and safe. My grandad is slowly improving each day and the facilities are great to spend quality time together.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home
Thank you for your lovely feedback. It's wonderful to hear that your grandad is doing well and that you feel reassured knowing he is safe and well cared for.
We're also so pleased that you're able to spend quality time together when you visit. Your kind words truly mean a great deal to our whole team at Broxbourne Nursing Home.
Best wishes,

Kathleen

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Review from D K (Daughter of Resident) published on 25 June 2026 Submitted via Postal Card
Overall Experience
Mum's care is excellent the staff are lovely to always helpful with mum.

If we need to know about mum always tells us.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home
Thank you for your kind feedback. We're so pleased to hear your mum is receiving such excellent care and that you've found the team kind, helpful and supportive.
Best wishes,

Kathleen

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Review from Angela C (Sister-in-law of Resident) published on 19 June 2026 Submitted via Website
Overall Experience
Always friendly and helpful to my sister in law . We are regularly updated on her welfare .
My only worry is the laundry! Clothes missing although all named . Other residents clothes put in my sister in law's wardrobe, which I do return . I do think a bit more care could be taken with this .

Overall I have no major complaints. Thank you .

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Review from J A (Friend of Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience
Have notice the cleanliness of the place
Compassion with the patient
The Hospitality very warm & welcoming
Nurses are very patient & caring

Reception welcoming

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Hello, thank you for your kind words. Best wishes,

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Review from Declan H (Son of Resident) published on 9 April 2026 Submitted via Postal Card
Overall Experience

My dads two week stay at Broxbourne Nursing home. All staff were amazing. Thankyou.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home
Thank you for your kind words. We're so pleased your dad's stay at Broxbourne Nursing Home was a positive one and that the team made such a good impression.
Your feedback means a lot to us. Thank you again for taking the time to share it.
Best wishes,

Kathleen

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Review from Joyce S (Wife of Resident) published on 26 March 2026 Submitted via Postal Card
Overall Experience

This is something I mention so often but it never gets resolved. Most of the clothes my husband had when he first became a resident have disappeared despite them all being labelled. I often find him sitting in the lounge wearing his pyjama trousers. I have now started taking the washing home so no need for the laundry but it has made very little difference. Many other people have the same problem but nothing is done about it. I also don't like the fact that his key worker is on a night shift and leaves at eight o'clock in the morning. I am still shaving him, trimming his hair and sometimes have to cut his nails so I would like to have contact with the key worker so I can keep up to date with Leslies condition.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for taking the time to share your experience. I was disappointed to read this, as your comments relate to issues that have previously been raised with us and resolved several months ago. I am not aware that there have been further issues since our meeting to address your concerns and so should this be the case, please speak with me directly so I can look into further.

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Review from D H (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience
Mum has been at broxbourne for about 3 years now. Shes safe and happy and all carers have been fantastic with her. They are caring and mum lights up when shes sees them.

Overall I'm happy with Mum being at broxbourne.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for sharing your experience of our home. It is our pleasure to support your mum. Kathleen

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Review from A H (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for leaving us a review, we're always pleased to receive such positive feedback.

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Review from Jenna R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for your kind words. Best wishes, Kathleen

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Review from Vicky R (Granddaughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for taking the time to review our home. Best wishes, Kathleen

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Review from Michael B (Son of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience
My dad has only been here 6 weks, but so far I have been very impressed with every aspect of the home so far.

My dad seems very happy & settled and the staff are very friendly and helpful.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for your kind words, we are pleased that dad is settling in well. Thank you for choosing our home. Kathleen

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Review from K B (Daughter of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for taking the time to share your experience. We are delighted that you feel this way and it is our pleasure to support your dad. Best wishes, Kathleen

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Review from D B (Son of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience

Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for your recommendation it is very much appreciated. Best wishes, Kathleen

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Review from K T (Wife of Resident) published on 19 January 2026 Submitted via Postal Card
Overall Experience
My husband is there for Discharge to Assessment from hospital, but already I have paid for him to stay beyond his 4 week initial stay. I hope he can stay here

Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly. Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for sharing your experience of our home. It is our pleasure to be able to support your husband. Best wishes, Kathleen

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Review from A M (Daughter of Resident) published on 24 December 2025 Submitted via Website
Overall Experience

My Mum was admitted for 2 weeks respite following an hospital admission. It took me a considerable amount of time to complete the paperwork so my Mum who had arrived by ambulance had been in her room for quite a while. We were directed to her room, not shown and found Mum sitting in her chair still with her coat on. I visited Mum everyday and on most occasions the bed was unmade. Her side table was not cleaned daily. I had to ask for the room to be vacuumed as there had been food on the floor for a few days. Rest of home very clean. I saw staff on numerous occasions on their mobile phones and sitting at the end of the corridor on their mobiles. There were a few kind staff that chatted to Mum. Staff were always polite. We were left waiting for one and a half hours for her discharge summary and meds. I was reassured by staff on 2 occasions that the nurse would come to see us. When the nurse did arrive she apologised for the delay and said she hadn't been told we were waiting.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

We are at a loss to understand your comments, none of which were raised with myself, my deputy or my clinical lead at the time - had they been, they would have been promptly addressed where required. Staff are not allowed to use mobile phones during their shifts and these are locked away - what...  

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Review from L S (Daughter of Resident) published on 26 November 2025 Submitted via Website
Overall Experience

I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

The saftey of our residents is our priority and your concerns were acted upon immediately. Following a full investigation, all necessary steps were taken and the staff member concerned is no longer employed by us.

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Review from M B (Respite Resident) published on 28 October 2025 Submitted via Postal Card
Overall Experience
Very caring
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home

Fantastic staff & carers

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for leaving us a review, i'm pleased you enjoyed your stay with us. I am disappointed though to hear that you did not enjoy the food as much as you did everything else, and had your stay been longer I am sure that we would have been able to understand your preferences better to ensure that your mealtime experience was just as enjoyable.

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Review from Lucy G (Sister of Resident) published on 26 August 2025 Submitted via Postal Card
Overall Experience

My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is personal to him.

Reply from Kathleen, Home Manager at Broxbourne Nursing Home

Thank you for sharing your experience of our home. Best wishes, Kathleen

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Review from Kerry D (Daughter of Resident) published on 11 August 2025 Submitted via Postal Card
Overall Experience

Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are amazing and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.

Reply from Kathleen Presswell, Home Manager at Broxbourne Nursing Home

Thank you for sharing such heartfelt feedback. I am delighted your mum has settled well, enjoys the activities, and that our team's care makes a difference every day. Kind regards,

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 06 October 2023
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 23 July 2026

We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.

News (18) & Events (0)

News
  • 13 Jul 2026

    On 18th May 2026, a special Golden Moment was celebrated at Broxbourne Nursing Home, highlighting the importance of friendship and the simple pleasures that continue to bring joy to our...

  • 22 Jun 2026

    Gold Care Homes is delighted to announce a new partnership with Dementia Friendly Barbers, bringing specialist barbering experiences to residents to our care homes. The collaboration reflects our ongoing commitment...

  • 18 Dec 2025

    Our garden truly came alive as residents embraced the fresh air, enjoying the cool breeze and watching the soft trails of firework smoke drift across the sky. Many wrapped up...

Upcoming Events

There are no upcoming events for Broxbourne Nursing Home.

Awards / Recognitions (10)

  • 30 Jan 2026Recipient: Gold Care Homes
  • 28 Feb 2020Recipient: Gold Care Homes
  • 03 Dec 2019Recipient: Gold Care Homes

Accreditations

There are no accreditations posted yet for Broxbourne Nursing Home.

Meet the Team (3)

Kathleen Presswell
Kathleen PresswellJob Title:Home ManagerJoined: 2025

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.

I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.

I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja Igbal
Roja IgbalJob Title:Deputy ManagerJoined: 2022

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Viorica Mirauta
Viorica MirautaJob Title:Quality Improvement Officer

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.

Frequently Asked Questions about Broxbourne Nursing Home

What types of Care is Broxbourne Nursing Home registered for?

Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Broxbourne Nursing Home have?

There are 77 Single Rooms.

What are the Facilities & Services at Broxbourne Nursing Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Broxbourne Nursing Home to the centre of Broxbourne?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service -more info.