
Care for mum is respectful yet friendly and personable.S M(Daughter of Resident/Service User)

The food is very good with choices and options.K O(Daughter of Resident/Service User)

beautifully furnished lots of natural light and smiles everywhereS M(Daughter of Resident/Service User)

Care for mum is respectful yet friendly and personable.S M(Daughter of Resident/Service User)

The food is very good with choices and options.K O(Daughter of Resident/Service User)

beautifully furnished lots of natural light and smiles everywhereS M(Daughter of Resident/Service User)

Broxbourne is a brand new purpose-built, luxury residential nursing home situated in the heart of the Lea Valley. The home provides excellent quality of care, allowing each resident to benefit from unique, personalised care built around them, making their stay as enjoyable and fulfilling as possible.
Broxbourne Nursing Home specialises in providing care for those affected by Alzheimer's. The home offers 77 spacious en-suite rooms and large spacious lounge and dining...
Care Provided by Broxbourne Nursing Home
Primary Care Categories
- Older Person Care
- Dementia
- Younger Adults
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 77 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Palliative / End of Life Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Broxbourne Nursing Home for full pricing details and T&Cs.
Contact Broxbourne Nursing Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Kathleen Presswell(Home Manager)
Local Authority / Social Services
Admission Information
- Ages from 18 to 120
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 2
Room Information
- Single Rooms (77)
- Single Rooms with ensuite Wet Room (77)
Visiting
- Visitors welcome anytime
Parking
- Ample on-site parking.
Broxbourne Nursing Home Reviews (88)
Broxbourne Nursing Home has a Review Score of 9.7 (9.740) out of 10, based on 46 reviews in the last 2 years.
Over all time Broxbourne Nursing Home has 88 reviews.
I visited my friend today and she was pleased to see me. During my stay the dining room/ lounge became increasingly hot. There did not seem to be any air conditioning or visible fans for the area. Yet when I went downstairs there seemed to be air conditioning as it was so much cooler. Is there a problem or is it only put on occasional.
The staff are incredibly attentive and genuinely care about the well-being of each person, it gives the family peace of mind knowing he is looked after and safe. My grandad is slowly improving each day and the facilities are great to spend quality time together.
We're also so pleased that you're able to spend quality time together when you visit. Your kind words truly mean a great deal to our whole team at Broxbourne Nursing Home.
Best wishes,
Kathleen
If we need to know about mum always tells us.
Best wishes,
Kathleen
My only worry is the laundry! Clothes missing although all named . Other residents clothes put in my sister in law's wardrobe, which I do return . I do think a bit more care could be taken with this .
Overall I have no major complaints. Thank you .
Compassion with the patient
The Hospitality very warm & welcoming
Nurses are very patient & caring
Reception welcoming
Hello, thank you for your kind words. Best wishes,
My dads two week stay at Broxbourne Nursing home. All staff were amazing. Thankyou.
Your feedback means a lot to us. Thank you again for taking the time to share it.
Best wishes,
Kathleen
This is something I mention so often but it never gets resolved. Most of the clothes my husband had when he first became a resident have disappeared despite them all being labelled. I often find him sitting in the lounge wearing his pyjama trousers. I have now started taking the washing home so no need for the laundry but it has made very little difference. Many other people have the same problem but nothing is done about it. I also don't like the fact that his key worker is on a night shift and leaves at eight o'clock in the morning. I am still shaving him, trimming his hair and sometimes have to cut his nails so I would like to have contact with the key worker so I can keep up to date with Leslies condition.
Thank you for taking the time to share your experience. I was disappointed to read this, as your comments relate to issues that have previously been raised with us and resolved several months ago. I am not aware that there have been further issues since our meeting to address your concerns and so should this be the case, please speak with me directly so I can look into further.
Overall I'm happy with Mum being at broxbourne.
Thank you for sharing your experience of our home. It is our pleasure to support your mum. Kathleen
The staff were all polite and attentive and my nan appeared happy and cared for. The home was decorated and cheerful and is always a good atmosphere and my nan is always happy and kept busy.
Thank you for leaving us a review, we're always pleased to receive such positive feedback.
Everyone is welcoming. Everywhere is always clean. My nan is always smiling and happy which gives me great satisfaction that she is well looked after.
Thank you for your kind words. Best wishes, Kathleen
Everyone was in good Christmas spirits. Everyone very helpful. Always clean & tidy.
Thank you for taking the time to review our home. Best wishes, Kathleen
My dad seems very happy & settled and the staff are very friendly and helpful.
Thank you for your kind words, we are pleased that dad is settling in well. Thank you for choosing our home. Kathleen
The care home is amazing, the staff are kind & considerate, nothing is too much, they are always willing to help and go above and beyond. I couldn't ask for a better place for my dad to be as I know he is well looked after and happy.
Thank you for taking the time to share your experience. We are delighted that you feel this way and it is our pleasure to support your dad. Best wishes, Kathleen
Broxbourne care home is of the highest standard with friendly staff and a wonderful atmosphere. I would recomend anyone's family to be here knowing they are safe and happy.
Thank you for your recommendation it is very much appreciated. Best wishes, Kathleen
Staff are marvellous, he's being looked after 24 hours per day. Nothing too much trouble when you ask of them & they action things quickly. Always a drink to hand & food looks appetising for those who are eating well. All treated with respect.
Thank you for sharing your experience of our home. It is our pleasure to be able to support your husband. Best wishes, Kathleen
My Mum was admitted for 2 weeks respite following an hospital admission. It took me a considerable amount of time to complete the paperwork so my Mum who had arrived by ambulance had been in her room for quite a while. We were directed to her room, not shown and found Mum sitting in her chair still with her coat on. I visited Mum everyday and on most occasions the bed was unmade. Her side table was not cleaned daily. I had to ask for the room to be vacuumed as there had been food on the floor for a few days. Rest of home very clean. I saw staff on numerous occasions on their mobile phones and sitting at the end of the corridor on their mobiles. There were a few kind staff that chatted to Mum. Staff were always polite. We were left waiting for one and a half hours for her discharge summary and meds. I was reassured by staff on 2 occasions that the nurse would come to see us. When the nurse did arrive she apologised for the delay and said she hadn't been told we were waiting.
We are at a loss to understand your comments, none of which were raised with myself, my deputy or my clinical lead at the time - had they been, they would have been promptly addressed where required. Staff are not allowed to use mobile phones during their shifts and these are locked away - what...
I witnessed the verbal and physical abuse by a carer of a vulnerable resident. This was reported to management and despite their repeated assurances that they take safeguarding seriously, the carer is still employed there. Beware.
The saftey of our residents is our priority and your concerns were acted upon immediately. Following a full investigation, all necessary steps were taken and the staff member concerned is no longer employed by us.
Felt very happy
Food was not so good - needs to improve
Felt safe & secure
Made a lot of friends
Comfy bed - slept well
Felt at home
Fantastic staff & carers
Thank you for leaving us a review, i'm pleased you enjoyed your stay with us. I am disappointed though to hear that you did not enjoy the food as much as you did everything else, and had your stay been longer I am sure that we would have been able to understand your preferences better to ensure that your mealtime experience was just as enjoyable.
My brother has been in Broxbourne for about 5 weeks now and decided to stay. As visitors we have found all staff helpful, informative and very professional. My brother has really improved since being here, he's happy, understands his condition and is treated with respect. His room is clean and is personal to him.
Thank you for sharing your experience of our home. Best wishes, Kathleen
Myself and my sister were very unsettled about putting my mum into a care home, but this is 1 the hardest decision we have had to make, but one of the best! My mum has been happy from the day she came. Every staff member knows my mum always says hello and have time for her. The activities are amazing and my mum loves them. The staff are very attentive and very informative with information we need know. This care home has given my mum a new lease of life. My mum always has a smile on her face and is so happy and that is down to the staff. Thank you for looking after our mum.
Thank you for sharing such heartfelt feedback. I am delighted your mum has settled well, enjoys the activities, and that our team's care makes a difference every day. Kind regards,
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 October 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
3 Bed Vacancies
Posted: 23 July 2026We would love to show you how we can help you or a loved one, so for more information or if you would like to arrange a visit, speak to our friendly team today.
News (18) & Events (0)
- 13 Jul 2026
On 18th May 2026, a special Golden Moment was celebrated at Broxbourne Nursing Home, highlighting the importance of friendship and the simple pleasures that continue to bring joy to our...
- 22 Jun 2026
Gold Care Homes is delighted to announce a new partnership with Dementia Friendly Barbers, bringing specialist barbering experiences to residents to our care homes. The collaboration reflects our ongoing commitment...
- 18 Dec 2025
Our garden truly came alive as residents embraced the fresh air, enjoying the cool breeze and watching the soft trails of firework smoke drift across the sky. Many wrapped up...
There are no upcoming events for Broxbourne Nursing Home.
Awards / Recognitions (10)
- 30 Jan 2026Recipient: Gold Care Homes
- 28 Feb 2020Recipient: Gold Care Homes
- 03 Dec 2019Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Broxbourne Nursing Home.
Meet the Team (3)

I have worked in the care industry for 17 years in the UK. I come from a long line of doctors and nurses in the family, and seeing my uncles and aunties help people in different ways when they need support and care has inspired me to do the same.
I started my carer in care by being a medical technologist in the Philippines and then a medical surgical nurse. I came to the UK to completed my supervised practice training with City University London and my student nursing placement was at a care home in Winchmore Hill , London Borough, then registered as an Adult Nurse.
I understand the emotional and physical needs of our elderly residents and treat them, their families and staff with kindness and dignity, and I have genuine concern for the elderlies wellbeing. It has always been my priority to create a compassionate , safe and vibrant home where every resident is treated with dignity and respect, staff empowered and supported and families feel confident and connected, ensuring quality of life, not just care.

Roja Iqbal, Deputy Manager at Broxbourne Nursing Home since 2022, brings extensive experience in various healthcare roles, starting as a Healthcare Assistant. Her journey reflects a commitment to building strong relationships with residents and continuous professional development. Roja is dedicated to enhancing her caregiving skills and staying informed on industry trends and regulations. Her background in nursing and dementia care equips her to meet residents' diverse needs, making her a trusted and valuable leader. Roja's dedication to learning and her passion for exceptional care inspire others in the healthcare profession.

Viorica "Vivi" Mirauta, Quality Improvement Officer at Gold Care Homes, has dedicated two decades to the care sector. Initially focused on working with children, her passion evolved towards supporting their families, leading her to rise through various roles. With over 12 years in the private care sector, Vivi has excelled as an Activity Coordinator, Duty Leader, and now as a Quality Improvement Officer. She is committed to enhancing care quality and mentoring teams. Known for her humble and approachable nature, Vivi finds joy in travel and admires the loyalty of dogs and the vibrant colours of parrots.
Frequently Asked Questions about Broxbourne Nursing Home
What types of Care is Broxbourne Nursing Home registered for?
Older Person Care, Dementia, Younger Adults are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Broxbourne Nursing Home have?
There are 77 Single Rooms.
What are the Facilities & Services at Broxbourne Nursing Home?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Broxbourne Nursing Home to the centre of Broxbourne?
0.7 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Broxbourne Nursing Home to verify any information. View our terms and conditions. Broxbourne Nursing Home has an Enhanced Service -more info.