Cuttlebrook Hall

1 Stock Road, Eastern Bypass, Thame OX9 3FU
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9.9 44 Reviews
  • Cuttlebrook Hall, Thame
Cuttlebrook Hall care home in Thame offers a comprehensive range of high-quality care services for older people, all in a luxurious, purpose-built setting. The experienced and passionate team provides residential, dementia, and respite care with every resident receiving care that's personalised to their needs and wishes.

The team’s ethos of care is focused on supporting residents to enjoy a superb quality of life, with fulfilling experiences every day. Cuttlebrook Hall care home features a café, pub, hair and beauty room, cinema and landscaped gardens. Every bedroom has an en-suite wet room - ground floor rooms even have their own patio and garden access. Ask about the luxurious Serenity beds, the plush new queen-size adjustable beds for added style and comfort.

They pride themselves on the transparency of their care quality and fee information - ensuring you can trust them to care from that very first step.

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Care Provided by Cuttlebrook Hall

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 68 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Alana Corr (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (68)
    • Single Rooms with ensuite Wet Room (67)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 2023

Funding & Fees Guide for Cuttlebrook Hall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,621
    • Self-Funded Residential Dementia Care from £1,711
    • RESPITE Self-Funded Residential Care from £1,831
    • RESPITE Self-Funded Residential Dementia Care from £1,921
  • (these prices are only a guideline, please contact Cuttlebrook Hall to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Cuttlebrook Hall Reviews (44)

Total of 44, showing 21-40
9.9

Cuttlebrook Hall has a Review Score of 9.9 (9.863) out of 10, based on 44 reviews in the last 2 years. Over all time Cuttlebrook Hall has 44 reviews.

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Review from G P (Son of Resident) published on 26 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cuttlebrook Hall is a welcoming residential home, ideal for respite care. The staff are attentive and provide a range of engaging activities.

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Review from Jeannette M (Sister of Resident) published on 24 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently visited my sister at Cuttlebrook Care Home, where she has been residing since her diagnosis of vascular dementia. I was pleasantly surprised by the positive changes I noticed in her well-being during my visit. It was evident that she was doing much better under the care of the home. One
of the most notable improvements was in her eating habits. I was glad to see that she was eating better. The staff at Cuttlebrook Care Home seemed to be providing excellent support tailored to her needs, which was reassuring for me as a family member. The atmosphere at the care home was lovely, friendly, and warm. The staff members were not only professional but also kind and caring, creating a positive environment It was evident that they genuinely cared about the well-being of my sister.
Overall, my experience at Cuttlebrook Care Home was extremely positive. I would highly recommend Cuttlebrook Care Home to anyone looking for a caring and supportive environment for their loved ones.

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Review from M F (Wife of Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Cuttlebrook Hall looks as good as a five-star hotel. The staff that I did meet and speak to were all very nice. In my honest opinion, I am very disappointed with my husband's two-week respite stay there. He has Alzheimer's and can probably be a bit difficult at times but I feel he was not cared for
as well as he should have been. Rightly or wrongly I assumed all the staff would be trained to deal with and look after people with Alzheimer's/dementia. When he was assessed prior to admission to Cuttlebrook Hall I did inform the assessor of problems he may have. I put name labels on his clothes but he came home in jogging bottoms that were not his. When he went into Cuttlebrook Hall he had two jogging bottoms and one pair of trousers which were not returned with his belongings and his wallet. One of his prescription medicines was not returned and had not been given to him during his stay! It was left to me to return to collect these items.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you for your feedback. We are pleased to read your positive comments about our facilities and friendly staff but sorry to hear your husbands stay did not meet your expectations. We would like to assure you that every colleague receives expert dementia training to ensure our team delivers high-quality care every day. As part of our admission process, we conduct a pre-assessment to learn about the resident's needs and lifestyle, to ensure we can meet their needs. Unfortunately, the level of support your husband required during his stay was higher than anticipated from the information we were provided during the pre-assessment. Cuttlebrook Hall provides residential and specialist dementia care, but regrettably, we cannot offer nursing care. Regarding the medication, we are only able to administer medication which is provided by the Doctor. If you wish to discuss this matter further, the manager's door is always open.


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Review from D T (Wife of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Cuttlebrook Hall for 6 weeks of respite. He was extremely well looked after, the staff were lovely to him and his visitors. It is a wonderful clean and homely place to be with lots of activities going on. I would happily send him back there for respite again. I would highly recommend
Cuttlebrook Hall.

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Review from J B (Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very safe here at Cuttlebrook.

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Review from Diane H (Daughter of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent facilities. Beautiful decor. Varied activities and entertainment laid on. I (daughter) recently joined an arts and crafts session along with mum. Staff are caring and always helpful, even checking from time to time how I (daughter) am feeling.
When a particular passion of Mum's was discovered
staff arranged an outing specifically tailored to her, which she really enjoyed. One observation is that laundry sometimes takes a while to be returned but this is a minor point. The only other concern is that the recruitment of care staff keeps pace with the increase in resident numbers.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you so much for taking the time to share your feedback with us. We are delighted to hear that you and your mum have been enjoying everything Cuttlebrook Hall has to offer. Your feedback about the laundry service and the recruitment of care staff is duly noted, we want to reassure you that our staffing levels are at the required level, and as we continue to grow, we continue to review this to ensure residents are safe and well cared for.


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Review from Pauline B (Wife of Resident) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The atmosphere at Cuttlebrook Hall is like walking into a hotel, so welcoming and friendly. All the staff are marvelous, they are kind, caring, and supportive and always go about their work with a smile. I had no concerns with leaving my husband in their capable hands for respite care. They made me
so welcome on every visit. The rooms are fantastic, and modern and have amazing facilities. All my family were made very welcome too, and the grandchildren loved to visit and see the staff and residents. Thank you so much to the entire team.

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Review from R B (Son of Resident) published on 13 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into the home in March and has settled in well, everyone on the team is fantastic and encourages her to socialise and take part in the many activities, they also make the families feel very welcome. The rooms are lovely and have access to the courtyard and are always kept clean. The coffee
shop area is nice with lots of lovely treats. All in all, I couldn’t have asked for a nicer place for Mum. Well done to the whole team for making it such a warm and happy place.

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Review from Lynn S (Daughter of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy my mother is staying in this care home and so is my mother. The staff have been very helpful and are looking after my mother very well.

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Review from A D (Resident) published on 10 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The place is just what I used in my present state of health. The meals are adequate and well-balanced. My room is comfortable and well-organised. All in all, my needs are well-kept.

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Review from Madeleine S (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like my bedroom. I enjoy the activities.

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Review from J L (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My stay has been satisfactory. I have enjoyed my stay here.

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Review from M R (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I knew from day one of my residence that this was a great community and I would be glad to join it.

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Review from M M (Resident) published on 9 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the home is very impressive. I have enjoyed my stay. The food is very good. I enjoy the activities.

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Review from Jacky K (Daughter of Resident) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum had respite care at Cuttlebrook Hall following a stay in hospital. It was just what she needed. Everyone was so kind and caring and many friendships were made. Mum extended her stay as she was enjoying her time at Cuttlebrrok Hall. She came home fully recuperated and back on her feet!

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Review from C W (Daughter of Resident) published on 13 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cuttlebrook Hall have been excellent at helping my mother settle in, and were extremely helpful when we asked to bring her admission forward. Everyone has been so kind and patient with her and also with us, sensitively recognising that the transition to residential care impacts the whole
family. I’m very reassured by the continued care my mother is receiving, in a safe, supportive and compassionate environment. All staff are always very welcoming and hospitable.
As you would expect with a new building which is not yet at full capacity, the facilities are in perfect condition and the furniture and decoration give a feeling of luxury.

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Review from D F (Resident) assisted by family/friend published on 8 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been in the care home for 1 week and find nothing wrong, I have dementia.

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Review from J M (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in the home for 1 week the only thing that I would comment on is the single beds feel they could be three-quarters, other than that - food hygiene and staff are very nice.

Reply from Samantha Debenham, Reviews Team at Cuttlebrook Hall

Thank you so much for rating Cuttlebrook Hall 5 stars and your lovely comments about our team, in regard to the size of our beds, we do have a small number of three-quarter beds, the home manager will be in touch to discuss the options of a bigger bed.


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Review from Cathy R (Daughter of Resident) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was staying for 2 weeks of respite care and was very worried and anxious about his stay, having had a previous bad experience in a care home.
All the staff have made this stay a much more positive experience and worked really hard in the first few days where my dad was pretty stubborn and
determined not to like his time there! It ended up with him enjoying a wonderful carol concert and singing his heart out!
Unfortunately, Dad became unwell during his stay and had a trip to hospital, his time was due to finish but he needed to stay a bit longer and the staff went out of their way to sort this for us. Communication between the home and myself was excellent.
The care he received was excellent and he was encouraged to join activities he wouldn't normally have done. The food, surroundings and welcoming atmosphere made it a pleasure to go and visit him.

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Review from Bill R (Son of Resident) published on 7 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the outset, very welcoming, helpful and friendly professional staff.
Whatever your needs are they will try and accommodate.
Professionalism shows because they care about the finer elements of each individual's personal support.

Reply from Hannah Atherley, Reviews Team at Cuttlebrook Hall

Hi Bill, thank you so much for your glowing review, we really appreciate it.


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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Cuttlebrook Hall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 44 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 43 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.863 for Cuttlebrook Hall is calculated as follows: ( (449 Excellents x 5) + (65 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 517 Ratings = 4.863

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cuttlebrook Hall is based on 43 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 68 registered maximum number of service users is 13.6, which has been reached with 43 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Meet the Team (1)

Alana

Alana Corr

Job Title: Home Manager

Joined: 2024

I joined Care UK in May 2021 because I love their passion for residents and the training and support staff are provided.


I have management experience in both residential and nursing homes.


As a manager you need to be caring, have a great amount of patience and resilience to any obstacles that come up. It is important to have good communication with your team and show compassion to the people we provide care for.


My favourite part of each day is in the afternoon when everyone is calm and relaxed and I can take time to chat to residents and ask about their day.