
. I can't thank The Oaks enough for being everything and more.Rachel S(Daughter of Resident/Service User)

The care, attention and genuine interest the staff show my nan is just phenomenal!Kate A(Granddaughter of Resident/Service User)

We are really pleased with Dad's care. He loves it here and enjoys the meals very much.Lisa A(Daughter of Resident/Service User)

. I can't thank The Oaks enough for being everything and more.Rachel S(Daughter of Resident/Service User)

The care, attention and genuine interest the staff show my nan is just phenomenal!Kate A(Granddaughter of Resident/Service User)

We are really pleased with Dad's care. He loves it here and enjoys the meals very much.Lisa A(Daughter of Resident/Service User)

The Oaks is a purpose-built care home (2023) offering Nursing, Nursing Dementia, Enablement and Residential Care and Support - with an Outstanding rating from CQC (January 2026).
Wi-Fi will be available throughout the property. State of the art, innovative technology will be used throughout the home enabling the people they support to live a life of meaning and purpose, whatever that means to them.
They choose their teams by assessing emotional...
Care Provided by The Oaks
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 71 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Bariatric Care/Obesity
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Get in touch to discuss your needs - we carry out a full assessment to determine the best care and support for you or your loved one. All rates are subject to this assessment outcome.
The price(s) shown are provided by the care home. Contact The Oaks for full pricing details and T&Cs.
Contact The Oaks to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- EQ Care Group
- Private Owned
Person in charge
- Lianne Sturmey(Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2023
- Last Refurbishment: 2023
- Number of floors: 3
Room Information
- Single Rooms (71)
- Single Rooms with ensuite Wet Room (71)
The Oaks Reviews (52)
The Oaks has a Review Score of 9.5 (9.505) out of 10, based on 33 reviews in the last 2 years.
Over all time The Oaks has 52 reviews.
My Dad appears settled and well cared for.
Rooms are kept tidy and clean.
Everyone makes us feel welcome, and management keep us updated with information.
Thanks ever so much for your lovely review we really appreciate it and the team will be thrilled to read this - thank you S
Thank you for the dilligent care afforded to my parents (mom and step dad) since they came to you. Having them in a clean, safe new facility means alot. All the staff from the manager to all the service staff are to be commended for their friendly caring approach. As will all things in life, problems do occur but these have been dealt with expeditiously and caringly.
Thank you for your kind words, I will pass on your complements to the team.
We as a family chose the Oaks from the reviews and location but still were worried.
But our fears were laid to rest from meeting firstly the lovely Manageress and Deputy Lianne and Jo, how loving and proud they are of the Home, then from the wonderful Rebecca on reception and Jayne at Admin not forgetting all the wonderful Team Members that were getting to know making so far my Moms stay relaxing and so enjoyable and most of all safe and looking after all her needs.
Thank you for your kind words, we are very proud of the home and all of our wonderful team members. We always stive to go above and beyond it is a comfort that we have been able to support you and your family through this very difficult time.
Excellent staff always great and helpful Rebecca on the front desk is always friendly and helpful and very nice the carers on my wife's wing are top notch and the food is always good and plentiful and I get some when lm lucky
Thank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
My mom is very settled here and seems happy. The staff are all lovely and 'go the extra mile'. There are many different activities for them to take part in and would definitely recommend to anyone.
Thank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
I can not express how amazing the staff at The Oaks are. The care that is provided to my dad is exceptional and I am extremely grateful to all of you. You make everyone welcome and I am so releived that my dad is being cared for so well and all of his needs are met. You all go above and beyond and I could not be happier knowing my dad is safe and settled in such a beautiful home with such lovely people. Thank you all.
Thank you so much for this review - the team will be so thrilled to read how you describe them and the care and support they offer your Dad. It's feedback like this, truly make every day happier - thank you! S
I really can not put into words how well The Oaks is run, from management level it is evident that the staff are respected and you all work as a team and it is obvious the staff feel appreciated. The care the residents receive is amazing and the staff are genuinly caring, kind and responsive. I can not praise The Oaks enough in all honesty.
Thank you so much for this wonderful review! The team will be so pleased to see this and to know that you are so please with how they support you and your family. We truly appreciate you taking the time to write this review. S
Dear Sir/Madam, The Oaks care home has a great management team and staff, my mother is very well looked aftar, I have no hesitation in recommending The Oaks care home to anyone who request there services, kind regards, Gary.
We're so grateful for your lovely comments about our team. Everyone cares about making a difference every day, and your appreciation will mean the world to them. Thank you for taking the time to share your experience in such a positive way.
My mum moved to The Oaks in May 2025, moving from another care home which couldn't address her dementia needs. From day one The Oaks has been a significant step up for mum in terms of the care that she receives from both nurses and carers. Due to mum's dementia she can be a challenging resident, but the nurses and carers seem to have got her 'sussed' and know how to make her time at The Oaks as good as they can. I would recommend The Oaks to anyone seeking a caring and professional home for their relative.
Thank you ever so much for this wonderful review. The team will be very happy to read this and to know the impact they are having on you and your Mam's life. Supporting people living with dementia to live well is key to our ethos and we are delighted to see that your experience has been so positive. Many thanks S
Dad has settled in very well at The Oaks. The staff are all helpful and friendly, nothing is too much trouble. We are able to visit freely and have even had chippy tea nights with Dad and other family members. Overall we are happy that Dad is happy at The Oaks.
We're delighted that you found our home to be welcoming and comfortable. Creating a homely, safe, and happy space for people living with us is at the heart of what we do. Thank you for your lovely review.
It's been very good so far, I know my wife is not easy going.
Thank you so much for your kind review. We're delighted to hear that you had a positive experience with our home. Our team works hard to provide a warm, welcoming environment for everyone living here or visiting us, and your feedback means a lot to us.
I can't believe the difference in her since she moved in. She still has her challenges, but she says she couldn't have found a better place to be. She says how kind the staff are, and they treat her like an adult human.
Thank you for trusting us with your loved one's care. It's wonderful to know that you and your family feel supported and reassured - that's exactly what we strive for every day.
Staff are very attentive, kind and always helpful and responsive in relation to my mother's needs. Nothing is too much for the staff in delivering care; they treat my mom with respect. All interactions demonstrate they understand her needs in accordance with her personal preferences. Mom has expressed many times that she is happy and feels cared for. The management team have been extremely supportive and always available to provide advice and assistance.
Thank you for your wonderful feedback! It is always great to know that our team demonstrate our philosophy and ethos within the home and no only the people in our care, but their loved ones too. Thank you again for a great review.
Overall, I can honestly say that I wouldn't want my Godmother to be anywhere else; The staff are welcoming, friendly, humorous and attentive with some staff highly commendable.
The patients are encouraged to socialise and to join in the activities, which are generally tailored to dementia patients, (though I have enjoyed a few myself!)
The rooms are spacious and can be made homely with personal items. Furniture can be moved for the residents' safety and personal needs. My only grievance is that the room often smells unpleasant (urine), and I have occasionally had to clean the food tray.
The food is usually of a high standard, with some yummy desserts and often alternatives offered.
When there is a full quota of staff, things run well, but there have been occasions where carers have been delayed due to shortages.
Whenever I have raised an issue, it has been dealt with in a timely and efficient manner.
Inspite of the odd niggles, I would highly recommend The Oaks.
Thank you for your feedback, we always appreciate any feedback received, as it allows us to know what we are doing well and how things can be better! We love that you feel so pleased for your Godmother to be living with us, and we have enjoyed having her here at The Oaks, too. Thank you again for your positive review.
My Dad became a resident of The Oaks in April and from my very first interaction with the staff, I had a wonderful feel for the place. I live overseas so can't visit Dad as often as I'd like, but when I have visited, Dad has been well taken care of, the facility is very clean and modern and the staff are wonderful and caring. Dad is thriving since being a resident at The Oaks, and I believe this is down to their care and attention, and him being fed regular meals with a lot of his favorite foods. The home offers lots of daily activities for residents which I follow on social media, so even though I can't be there often, I do feel connected to what is happening. And, of course, I phone regularly, and the staff are always wonderful and helpful, even running the phone up three flights of stairs so I can chat with Dad.
Wow! What a beautiful review not only for dad but towards our team and home - it has been a pleasure to heave dad living here with us and we appreciate your trust in us when you can't always visit. Thank you again for your positive feedback, we will be sure to pass this onto our team x
THIS IS IN THE INTEREST OF THE GENERAL PUBLIC
This care home isn't what it seems my friends mom was a resident here and she was given all her meals in her room instead of encouraging her to the dinner hall, dirty underwear left in her shower by carers, several bruises on different occasions without explanations, dirty bedding which was changed by relatives and then no sheet on the bed, milkshake left for hours and not replaced, a major incident happened where my friends mom was brutally attacked by another resident which led to hospitalisation and she's been terrified covering herself and crying because she's clearly been hurt multiple times and nothing has been documented.
My nanna has dementia and is very vulnerable, life at home got difficult and we as a family had a look at several care homes and the oaks stood out, she was settling in well however on the open day as a family we all visited and I noticed that my Nan had a massive bruise on her left cheek and ear also going round the back of her head which I told my aunt about and she wasn't informed of any incident that had happened to my Nan, there was no mention of any accident that was logged in the accident book. On that week my aunt asked if I could visit my nan for the week as she had a well needed break during this time I came to visit at different times, one occasion my nan was in bed without a sheet on, another occasion my nan was in bed and her bed linen smelled of strong urine, during meal times my Nan wasn't encouraged to eat in the dining room she was left in her room , my nan would also hide under her blanket out of fear of being hurt, we left milkshake and it was still there the next day.
We as a family can highly recommend The Oaks and are so grateful that my mother in law is being cared for so very well.
Thank you for your continuous support to our home and positive feedback - it is so special when the person who lives here and their loved ones become part of The Oaks family!
From my first initial meeting with the team I was made to feel reasured regarding all of my worries about the transition of Mom's care.
On the day Mom arrived she was welcomed by all with open arms into her new surroundings , her huge smile gave me the sense of her happiness that we had not seen for a long time......
Mom has been looked after by this incredible team of laundry ,catering ,carers ,nurses , activity & events , reception management who go over and above to make Mom's journey the best we could ever wish for.
My daughters and grandaughters shared a magical experince where a shopping day was created for the residents to spend role play £1 notes on items from stalls ranging from a variety of items.
After Mom's first few weeks , i recieved a beautiful picture of Mom enjoying a glass of prosecco sitting in the sunshine on the patio celebrating National Prossecco day.....
Well done The Oaks you are truly amazing.
Thank you for such positive and beautiful feedback, it has been a pleasure to have mum and your whole family apart of The Oaks and we appreciate all of your support helping mum settle into her new home and helping her be apart of all the amazing events and experiences held here. Thank you, Amie x
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 19 August 2025Outstanding
- CaringOutstanding
- EffectiveOutstanding
- ResponsiveGood
- SafeGood
- Well-ledOutstanding
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (0) & Events (0)
There are no news items for The Oaks.
There are no upcoming events for The Oaks.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for The Oaks.
Accreditations
There are no accreditations posted yet for The Oaks.
Meet the Team (1)

I'm Lianne, and I am thrilled to be part of the EQ Care Team supporting the Oaks in Rubery. I started in the care industry 25 years ago as a care assistant. Although I liked my role, I felt that I needed to progress. I gained my NVQs and worked hard to become a senior care assistant, progressing to Deputy Manager within 3 years. Now as a home manager, I love to provide the people I support with person-centred quality care and take time to understand the needs and preferences of everyone we bring into our home.
The Oaks is a brand new, innovative home offering state-of-the-art facilities, bringing person-centred dementia care to those who need us in Birmingham and the surrounding areas.
Frequently Asked Questions about The Oaks
What types of Care is The Oaks registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does The Oaks have?
There are 71 Single Rooms.
What are the Facilities & Services at The Oaks?
Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is The Oaks to the centre of Birmingham?
7.2 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Oaks to verify any information. View our terms and conditions. The Oaks has an Enhanced Service -more info.