Barchester Elgar Court Care Home

35 St Andrews Road, Malvern WR14 3PT
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9.9 50 Reviews
  • Barchester Elgar Court Care Home, Malvern
Elgar Court is a purpose-built care home located in Malvern, and has been specifically designed to provide residential, respite and dementia care.

All Barchester homes are finished to the highest standard and furnished with impressive facilities from cosy lounges, ideal for reading the daily newspaper, through to well-maintained, colourful, secure gardens which are perfectly suited for you to relax or take a stroll.

The home is made up of three communities. Residential communities are on the ground and second floor and there is a Memory Lane community on the first floor.

The beautiful home comprises of 66 rooms which all have en-suite facilities, including a toilet, a wash basin and a wet-room. Most of the ground bedrooms have garden access. In addition there are six assisted toilets within the home, along with six spa bathrooms equipped with light and sound technology for you to enjoy.

There are several beautiful spaces to spend your days, either quietly alone or socialising with others. There are a variety of individually designed spaces including a café and four spacious dining rooms where you can dine in calm, relaxed surroundings. The well-appointed dining rooms are located on all floors, one on the ground floor, one on the first floor and one on the second floor including a private dining room with terrace access.

There are eight lounges in total. The lounge on the ground floor includes garden access. The lounges are thoughtfully designed with a variety of chair styles to suit everyone’s requirements, calming and soothing colours on the walls, and soft furnishings, TV areas and quieter reading spaces.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Bariatric Care/Obesity

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elgar Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Cadwallader (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (1)
  • Single Rooms with ensuite Wet Room (64)
  • Couples/Companion Rooms with ensuite Wet Room (1)

Visiting

  • No restrictions for visiting and the home encourage relatives and friends to visit whenever they can.

Parking

  • Private Car Park for visiting families and friends of residents

Barchester Elgar Court Care Home Reviews (50)

Total of 50, showing 1-20
9.9

Barchester Elgar Court Care Home has a Review Score of 9.9 (9.893) out of 10, based on 50 reviews in the last 2 years. Over all time Barchester Elgar Court Care Home has 50 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

My Dad has ben a resident at Elgar Court since November 2024, where he has received excellent care and kindness . Recently he needed to be hospitalised and all senior , junior carers and management were incredibly supportive . As a family we truly appreciated the professionalism and personal help to
us during a worrying time .
He has recovered so well and enjoyed celebrating his 90th birthday in July using the Private Dining Room at Elgar Court .
Everyone involved contributed into making it an extremely special day providing us all with very happy memories.
Thanks to all .

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for this incredibly thoughtful review of our services to your family. We believe working closely with you all, enhances the wrap around care we give your father and provides you with the reassurance of our care to him. Thank you for this wonderful review. Kindest regards Naomi

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Overall Experience  Overall Experience 5.0 out of 5

We had a wonderful family day to celebrate my Dads 90th. Birthday. It was truely an amazing event with excellent food and facilities and the support of Elgar Court staff. Well done. An afternoon never to forget. Thanks so much. EC make all the difference to my Dads life.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your appreciative review of our care to your father and our home. We are delighted you all felt our care and life enrichment makes such a difference and I will pass on your review to the team. Kindest regards

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Overall Experience  Overall Experience 5.0 out of 5

Elgar Court are doing a fabulous job of looking after my father in law, and he is very settled there. The activities are varied and they go out of their way to encourage the residents to participate. It is a great comfort to us as a family to know that he is so well cared for, and the staff are wonderful.
In particular, he had a birthday party this past week and the chef did a fabulous job of catering for all of us. Thank you so much.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your wonderful review of our team and the care they give. Your words mean a lot to us, and I will pass on your review to our team. Kindest regards.

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Overall Experience  Overall Experience 4.0 out of 5

I most enjoyed my stay. I was well looked after and everyone was helpful and caring, catering was very good & I was never hungry or disappointed by the food & drink.

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Overall Experience  Overall Experience 5.0 out of 5

My experience of the care home has been excellent. They organised the stay very well - even meeting us at 7.00 am on our arrival after a long journey from Scotland.
The staff have been excellent - caring and interested.

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Overall Experience  Overall Experience 5.0 out of 5

I came here May 1st - May 30th for respite care following four operations for hip revision. During this time the care and support of the management team and carers has been wonderful. My confidence in walking has improved and my general well being also strengthened. I cannot praise Elgar Court Care
Home enough. Would recommend it to anyone and my best adjective would be EXCELLENT!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Irene, Thank you so very much for the praise you have given to our staff at Elgar Court. We always aim to give our residents and guests the best of our abilities and ensure the standards Barchester set are met and even elevated! You were an absolute delight to care for and we will miss you terribly! Thank you again. Naomi

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Overall Experience  Overall Experience 5.0 out of 5

Beautiful hotel like environment. Always clean and tidy. All staff friendly and very helpful. Nothing is too much trouble. Food (parents describe) is good quality and nutritious. My parents both look well and are recognising quality. Would rate 11/10!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your wonderful review of our care to your parents. We are thrilled that they have settled in well and the environment we have created has made them very comfortable and enjoying the experience of life at Elgar. Thank you again and I will pass on your review to the team. Kindest regards Naomi

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Overall Experience  Overall Experience 5.0 out of 5

Always treated with politeness and engaging conversation with all members of staff. Environment reflects calm and peacefulness.

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Overall Experience  Overall Experience 5.0 out of 5

Such a wonderful, friendly and helpful place. I couldn't wish for better.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you Sandra for your wonderful review of our home and thankyou for choosing us! We always strive to keep our residents happy and every need met, and I will share your review with the team - who will be delighted with your kind words!

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Overall Experience  Overall Experience 5.0 out of 5

My dad is being looked after very well now. He's now eating and drinking well and has help washing, dressing etc. Always very happy with amenities, activities and staff. They are very helpful and always let you know what is happening. Excellent.

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Overall Experience  Overall Experience 5.0 out of 5

Mum has been with Barchester Elgar Court Care Home for six months and I cannot recommend them highly enough - support for Mum, us, with the transition into care is second to none. Mum is happy, content and enjoys being at Elgar Court - it's more like a hotel than a care home.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Catherine, we really appreciate the wonderful feedback you have given our staff and home. We always strive to give the best care and life enrichment for our residents and we are so reassured you feel your mum is comfortable and happy with us. Best wishes, all the staff from Elgar Court.

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Overall Experience  Overall Experience 5.0 out of 5

Since my father became a resident at Barchester Elgar Court Care Home, he has had excellent care. From my initial telephone call, the excellent assessment while he was in hospital to his "admission", his care has been exemplary. Without Elgar Court, I honestly feel Dad would not be with us anymore.
His physical and mental well-being have improved hugely. My health has improved knowing he is here.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much, Lynn, for your outstanding review of our care. We are so pleased that his health and confidence have grown from strength to strength at our home and look forward to seeing him continue his zest for life with us. I will pass on your review to our team who will be so pleased to hear this. Best wishes, Elgar Court.

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Overall Experience  Overall Experience 5.0 out of 5

All staff are very friendly and helpful. A new facility built with great care and thought in the design and finish.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for choosing to spend a few months at Elgar Court for a well-being break. We really enjoyed having you to stay and considering Elgar Court as a 'luxury hotel with 24-hour care services' (one of your lovely comments and a highlight from our daily chats!)

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Overall Experience  Overall Experience 5.0 out of 5

I'd give you 5 and a half if I could!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for the high praise of our care and home life at Elgar Court! This recognition means so much to us and the hard work of our staff. Kindest regards, Naomi.

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Overall Experience  Overall Experience 5.0 out of 5

My husband spent a week in your wonderful Barchester Elgar Court Care Home. He was a little reluctant to stay but the staff were so kind and understanding that he quickly settled in and enjoyed his stay. The room was comfortable and he had a great view of the Malvern Hills. The staff, without exception,
were warm and friendly and totally professional. I appreciated all the care that I experienced and would definitely be very happy for my husband to stay again. Thank you.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your kind review, we really enjoyed your husband staying with us and look forward to his next stay. Kindest regards, Naomi.

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Overall Experience  Overall Experience 5.0 out of 5

It feels like we have struck gold!
My mother has recently moved to Barchester Elgar Court Care Home, having tried two other homes which have not suited her needs.
She is the happiest I have seen her for many years! Her physical and mental health have significantly improved, enabling her to live
her best life at the age of 92.
We are delighted. It is a huge relief for both her and her family. Thoroughly recommend in every way. Thank you to the manager and her fabulous team!

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your very kind and thoughtful review. We are really pleased that your mum is thriving in our home and enjoying the care and lifestyle we provide. I will let the team know about your feedback which is always valued. Kindest regards, Naomi.

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Overall Experience  Overall Experience 5.0 out of 5

From the first contact to Mother's arrival, we have been delighted with all aspects of care, reception and information given by everyone at Barchester Elgar Court Care Home. I was particularly touched by the telephone call from the home services advisor the day after Mum's arrival, checking everything
was ok and Mum was happy with her room etc. The manager has been so helpful and positive. Mum likes the calm atmosphere but with plenty going on if she wants it. Everyone has helped Mum settle in.

Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so very much for your review of the care we provide your mum, it's so important that we ensure each resident gets the personalised care, time and support they deserve and need. Thank you again and I will pass on your very kind comments to our teams. Kindest regards, Naomi.

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Overall Experience  Overall Experience 4.0 out of 5

A very welcoming, safe and secure environment where I was happy to leave my mum for a two-week respite stay. All the staff I encountered were friendly and helpful and the atmosphere calm and relaxed.
My mum found the meals good but would have liked more readily available fruit and more vegetables with
her meal. I can only comment on the cakes which were far too readily available but delicious!
There seemed to be a lot of advertised activities, although they were sometimes cancelled or altered last minute - I hope this improves for future visits.
Overall, great!

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Overall Experience  Overall Experience 5.0 out of 5

I stayed at Barchester Elgar Court Care Home for a week to help me recuperate after a hip replacement. I found the staff very approachable, kind and very professional and would give them more than five stars if I could! This applies across the board, with high standards being obvious from admin, activities,
housekeeping, catering and not least, carers. Whilst my care needs were modest compared to other residents, any help I needed was readily available with a chat and smile thrown in for good measure.
My birthday fell during my stay and I was treated to a birthday cake and prosecco to make the day a bit more special than it might have been.
Thank you to all who made me welcome and helped during my short stay.

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Overall Experience  Overall Experience 4.0 out of 5

Both the day and nightcare teams were very good. It's been a very good experience sharing time with everyone there.
I liked the restaurant but would have liked to have had more vegetables and fruit available. I enjoyed some of the activities but they were often disorganised and sometimes cancelled
without notice.

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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Barchester Elgar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 50 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 50 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Barchester Elgar Court Care Home is calculated as follows: ( (527 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 582 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Elgar Court Care Home is based on 50 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 50 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (19)

Sarah

Sarah Cadwallader

Job Title: General Manager

Joined: 2023

I have worked within management for over 23 years and my exciting journey started with Barchester in 2023.


I am exceptionally passionate about my vocation. I work very closely with my team here at Elgar Court to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one.


Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Elgar Court.


My team and I look forward to welcoming you to Elgar Court.

Liz

Liz Murray

Job Title: Deputy Manager

Joined: 2010

Hello, my name is Liz and I am the Deputy Manager for Elgar Court. I have been with Barchester for over 10 years and managed a number of homes across the Midlands. I am dedicated to the excellent care and well-being of our residents, and I always strive to ensure we provide the very best enriched environment for our homes. Please do contact me if you have a question - however big or small. I look forward to meeting you.

Sheralyn

Sheralyn Bird

Job Title: Community Care Leader

Joined: 2023

Hello, my name is Sheralyn but I prefer to be called Shez. I have worked in the care industry for 14 years and I am very passionate about my role. I have recently gained the highest level of qualification in care, and I look forward to using my newfound knowledge to support and enrich the lives of our residents. I have two young children at home and in my spare time, I enjoy family days out and reading.

Victoria

Victoria Gibbons

Job Title: Community Care Leader

Joined: 2023

Hello, my name is Vicky and I have a passion for caring for people. As one of two Community care leaders at Elgar Court, I strive to ensure the care and support my teams give our residents, and enrich their lives each and every day.


In my spare time, I support local charities and enjoy reading and cooking.

Malvin

Malvin Hobbs

Job Title: Community Care Leader

Joined: 2023

Hello, my name is Malvin, and I have lived in Malvern all my life. I am a carer with several years of experience with a great sense of humour and look forward to looking after our residents. In my spare time, I am an entertainer and perform regularly to large audiences.

Naomi

Naomi Steward

Job Title: Home Services Advisor

Joined: 2022

Hello, my name is Naomi, and I will be delighted to tell you all about life at Elgar Court and show you how our home will take care of you or your loved one.


Whether you decide to stay with us for a short break or as a resident, I appreciate how emotionally challenging moving into a new home can be. But it will be my privilege to support you, and your family through every step of this new chapter in your life and welcome you into our Home.


I look forward to getting to know you and finding out how special we can continue to make your life. See you soon.

Christopher

Christopher von Landkammer

Job Title: Head Chef

Joined: 2023

Hi, I am Chris and I am looking forward to meeting you all.


I am an award-winning Executive Chef, who has worked internationally in luxury hotels and private dining organisations across the world. I cannot wait to share my wealth of knowledge of local, national and international food with our residents at Elgar Court.

Daniel

Daniel Little

Job Title: Second Chef

Joined: 2023

Hello, my name is Dan and I am a Chef at Elgar Court.  I have worked at a number of restaurants and enjoy learning something new ever day to please our residents.


In my spare time my interests are cars and eating out with friends.

Paul

Paul Patchett

Job Title: Head of Maintenance

Joined: 2023

After a 30-year career as a Police Officer, I learned that I was happiest when helping people. Seven years managing holiday camps developed a skillset in maintenance and I’ve always loved a challenge. Head of Maintenance at the brand new Elgar Court means I get to combine all three and I can’t wait to welcome you to our beautiful new home.

Kirsty

Kirsty Brook

Job Title: Administration Manager

Joined: 2023

Hello, my name is Kirsty.


Through my husband's work, we were relocated to North Carolina in the US. During this time I worked in finance, and then on my return to the UK I continued my career with Bupa as a Finance Administrator. I am now fortunate to once again work in care for the Barchester Group as a Home Administrator and I look forward to meeting our new residents.

Sarah

Sarah Lonsdale

Job Title: Head of Housekeeping

Joined: 2023

Hello, my name is Sarah and our team will ensure everything is just 'right' and more for our residents! I am a highly experienced housekeeper from working in a number of luxury residential homes. I am looking forward to getting to know and spending time, with each of our residents and making a difference in their daily life.

Kerrie

Kerrie Perks

Job Title: Activities Leader

Joined: 2024

Hello, My name is Kerrie and I provide unique life enrichment for residents at Elgar Court. I moved to Malvern 12 years ago to live with my fiance and we have two tortoises and a snake. I love to play Dungeons and Dragons with my friends. I am very 'outdoorsy' and used to riding horses and competing nationally in athletics, specialising in track and field for Redditch and Bromsgrove Athletics Club.


In my spare time, I love being in the kitchen and making treats for my family.

Victoria

Victoria Scott-Fidlin

Job Title: Administration Assistant

Joined: 2018

Hello, my name is Vicky and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I have lived in Malvern for many years with my family and enjoy going to the theatre and reading. I look forward to getting to know our residents and meeting all our visitors.

Karon

Karon Dyke

Job Title: Administration Assistant

Joined: 2023

Hello, my name is Karen and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I recently retired from being a senior Paediatric nurse at Birmingham Queen Elizabeth Hospital and moved to Malvern this year. I enjoy going travelling to far-off countries and spending time with my family. I am enjoying getting to know our residents and meeting all our visitors.

Nicola

Nicola Ellington

Job Title: Senior Carer

Joined: 2023

Hello, I am Nicky I am originally from London and I have over 20 years of working in care. I have two grown children and love riding my Kawasaki Motorbike in my spare time.


I have a passion for supporting people living with dementia and Alzheimer’s as both my grandparents had this disease. They used to say to me that I “bring daylight into their lives”, and I want to do this for the residents I care for at Elgar Court.

Fran

Fran Hallam

Job Title: Carer

Joined: 2023

Hello, my name is Fran. I've worked as a carer for 9 years, and I love what I do. I love getting to know different kinds of people and building relationships with them, especially those with advanced dementia. It brings me great joy to engage and help empower my residents to live the fullest lives possible. I can be quiet, but I can also be very silly!


Outside of work, I love to collect vintage clothing, travel abroad, walk our local hills, sing and spend time with my family.

Rebekah

Rebekah Taylor

Job Title: Carer

Joined: 2023

Hello, my name is Becky and I started my journey with Barchester in 2023. I am very honoured to be working at Elgar Court and help open this wonderful new care home.


I have been working in care since 2008 and love working with the elderly and making them feel special in any way I can.


In my spare time, I enjoy travel, music and Japanese culture.

Amelia

Amelia Harborne

Job Title: Carer

Joined: 2023

Hello, I'm Amelia and I am a carer who has a passion for caring for people and loves all aspects of my job.


I've been caring for people in my work role for over 16 years, and have made many friendships with residents and their families, during that time.


When I'm not working, my other passion, is my 3-year-old African Grey Parrott, always causing mischief and up to no good... he's a proper little character!

Katie

Katie Owen

Job Title: Community Care Leader

Joined: 2024

Hello, my name is Katie, and I am a Community Lead at Elgar Court. I will be leading and ensuring we provide the highest standards of care for our residents. I previously held senior director roles in some very well-known department stores in London, but realised my true interest was in caring for others. I am currently studying for a degree in Occupational Therapy alongside my full-time job and loving every minute of it! When I get spare time, I travel abroad and relax with my husband and also enjoy socialising with my friends.

Frequently Asked Questions about Barchester Elgar Court Care Home

What types of Care is Barchester Elgar Court Care Home registered for?

Older Person Care, Dementia, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Elgar Court Care Home have?

There are 64 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Barchester Elgar Court Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Elgar Court Care Home to the centre of Malvern?

0.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Elgar Court Care Home to verify any information. View our terms and conditions. Barchester Elgar Court Care Home has an Enhanced Service - more info.