Barchester Elgar Court Care Home

From the first moment stepping through the door, I knew this was the place for Mum and Dad. All of the staff, the rooms, the facilities, food and drink are excellent. We were all made to feel instantly welcome. The whole process of getting them settled here has been thorough but not overly burdensome. Mum has been here for a few days and her alertness has improved - and she is happy. I couldn't ask for more.

We received the warmest of welcomes from the moment we came through the door. The standard of facilities is excellent - this has the feel of a hotel, beautiful and spotlessly clean. We are sure Mum and Dad will be very happy here.

My Father was a short term resident at Elgar Court before his death. He was a stubborn soul who did not want to be in residential care. However, within a few days of settling in he declared he felt safe and happy and was enjoying the wonderful care and attention that he received from all the staff, particularly his main carer. My only regret was that he could not have been persuaded to move in sooner and enjoy himself.

For my first visit, I was greeted with a warm smile as though the staff knew me which was comforting. I was made to feel welcome whilst my nan was son her way to me. During my visit, Nan needed some care which the staff did with kindness and respect. It was a nice visit, in a beautiful environment and nan seems happy here.

Elgar Court Care Home provides excellent care with amazing staff. The rooms are beautifully presented and well-kept. Management and reception staff are welcoming and always helpful. Nothing is too much trouble and our mother, who has dementia, is well cared for. I would recommend this home.

Having not been looking forward to the respite care, because I hadn't been in a care home before, I was very pleased with all aspects of my care and attention given to me.

From the moment Mum was taken into the home she was grateful and made to feel at home. The staff were amazing and nothing was an issue. The home is very clean, modern but with a homely feel. Would 100% recommend. Thank you all.

Moving a parent with dementia into a care home is one of life's most difficult moments. I am so grateful for your kind, gentle and consistent support in the run up to and during the move. From management to admin staff and nursing/caring staff, you have all been wonderful - even offering me the occasional hug when I needed it most. On the day of admission, as we walked in everybody knew my father's name: it put a smile on his face and made him feel important/restored some agency. We are only just on day 3, but from what I have seen so far I have absolutely no doubt that you will all do everything you can to make each moment for my father the best that it can be. Thank you, from the bottom of my heart.

Beautiful home with lovely staff who make everyone feel so welcome.

My sister's individual needs are always cared for with understanding.

Well cared for during two weeks respire care, with the assistance needed to recover mobility. The staff ready to help and soon became friends. The building is well designed and is already a social and welcoming community.

My mum recently had some respite care at Elgar Court. They made myself and my mum very welcome on our first visit to have a look around. Mum had a wonderful couple of weeks' stay and thoroughly enjoyed the freshly baked cakes and activities. Thank you, Elgar Court!

Well, I visited my mother on the 14th of November, she had already stayed at Elgar Care home for 4 nights, instantly I was welcomed in by the staff and directed to my mum. She looked great, full of smiles and enjoying life there, participating in all the activities which they had to offer from the manager and her wonderful team. I arrived about 5.30 pm not knowing it was dinner time but I sat with my mum who already made friends with other residents. Not 1 of them had a bad word to say about the, well, hotel, it's that nice a place. The food looked excellent, and I was offered sausage, chips, gravy and a drink, lovely food. Mum showed me to her lodgings. Wow, faultless. This is by far an exceptional place, second to none. I cannot thank the manager and her wonderful team enough.

I have been fortunate to stay at Barchester Elgar Court Care Home for several weeks whilst visiting the UK to see my daughter who lives nearby but is at work all day and has her own life to lead. I only have positive comments to make in spite of being a bit quiet and anxious to start with. I have enjoyed the bright modern decor of the building itself, the spacious bed outside areas provide a good opportunity for residents, visitors to meet informally. The staff are committed and caring. They treat the resident with respect and patient and are very cheerful and helpful.

Add to that the views of the Malvern Hills, and the amenities and location are unbeatable. Elgar Court is truly comparable to an upscale boutique hotel. Checking it out for a friend, I found its ambience warm and welcoming. It takes a very special person to be a caregiver, and every staff member I met was genuinely kind and friendly, and always ready to happily and unhurriedly answer questions. With the entire admission process tactfully and sympathetically administered, it’s by far the best I have seen.

My parents have been welcomed and their special needs accommodated.

My elderly but fiercely independent parents-in-law have been struggling at home for some time, but it became obvious that this could not continue. We (and my mother-in-law) had looked at various care homes, and Elgar Court was the clear favourite. We had an assessment booked when my father-in-law deteriorated and was admitted to the hospital. We were delighted and relieved when Elgar agreed to accept mother-in-law the very next day. The staff have been so kind and patient with her, doing their utmost to support her rigid habits whilst gently persuading her into a healthier routine. She is very keen to see her husband as often as possible, and not only has Elgar provided a member of staff to accompany her on the time-consuming visits, but one of the care staff and her husband gave up their free afternoon to take her and stay with her for several hours, refusing any payment. She and we cannot praise the staff highly enough.

Since she moved in she has been encouraged to make the room her own, and she never has anything but praise for the kindness and attention she receives from every single member of staff. As she and the home staff get to know each other, Mum is gaining confidence to ask for help when needed. She loves having access to the outside from her room, and over time we are hoping that the grounds will be developed to allow more areas to walk and sit.

The care and attention has been fantastic from day one. All our family have been given a very warm welcome.

Well done to the manager and all her team; you have made this a wonderful experience for them.