Barchester Elgar Court Care Home

35 St Andrews Road, Malvern WR14 3PT
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9.9 50 Reviews
  • Barchester Elgar Court Care Home, Malvern
Elgar Court is a purpose-built care home located in Malvern, and has been specifically designed to provide residential, respite and dementia care.

All Barchester homes are finished to the highest standard and furnished with impressive facilities from cosy lounges, ideal for reading the daily newspaper, through to well-maintained, colourful, secure gardens which are perfectly suited for you to relax or take a stroll.

The home is made up of three communities. Residential communities are on the ground and second floor and there is a Memory Lane community on the first floor.

The beautiful home comprises of 66 rooms which all have en-suite facilities, including a toilet, a wash basin and a wet-room. Most of the ground bedrooms have garden access. In addition there are six assisted toilets within the home, along with six spa bathrooms equipped with light and sound technology for you to enjoy.

There are several beautiful spaces to spend your days, either quietly alone or socialising with others. There are a variety of individually designed spaces including a café and four spacious dining rooms where you can dine in calm, relaxed surroundings. The well-appointed dining rooms are located on all floors, one on the ground floor, one on the first floor and one on the second floor including a private dining room with terrace access.

There are eight lounges in total. The lounge on the ground floor includes garden access. The lounges are thoughtfully designed with a variety of chair styles to suit everyone’s requirements, calming and soothing colours on the walls, and soft furnishings, TV areas and quieter reading spaces.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Bariatric Care/Obesity
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1450

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Elgar Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Cadwallader (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 60+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2023
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (64)
  • Couples/Companion Rooms (1)
  • Single Rooms with Ensuite Wet Room (64)
  • Couples/Companion Rooms with Ensuite Wet Room (1)

Visiting

  • No restrictions for visiting and the home encourage relatives and friends to visit whenever they can.

Parking

  • Private Car Park for visiting families and friends of residents

Barchester Elgar Court Care Home Reviews (50)

9.9

Barchester Elgar Court Care Home has a Review Score of 9.9 (9.889) out of 10, based on 48 reviews in the last 2 years.
Over all time Barchester Elgar Court Care Home has 50 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Barchester Elgar Court Care Home
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Total of 50, showing 41-50
Review from Lorraine H (Daughter of Resident) published on 13 December 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum recently had some respite care at Elgar Court. They made myself and my mum very welcome on our first visit to have a look around. Mum had a wonderful couple of weeks' stay and thoroughly enjoyed the freshly baked cakes and activities. Thank you, Elgar Court!
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Lorraine, thank you so much for your review of your mum's stay; it's great to hear that your mum enjoyed herself, and we look forward to seeing her again. And of course, please do drop in any time with your mum. Best wishes.

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Review from G B (Son of Resident) published on 22 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Well, I visited my mother on the 14th of November, she had already stayed at Elgar Care home for 4 nights, instantly I was welcomed in by the staff and directed to my mum. She looked great, full of smiles and enjoying life there, participating in all the activities which they had to offer from the manager
and her wonderful team. I arrived about 5.30 pm not knowing it was dinner time but I sat with my mum who already made friends with other residents. Not 1 of them had a bad word to say about the, well, hotel, it's that nice a place. The food looked excellent, and I was offered sausage, chips, gravy and a drink, lovely food. Mum showed me to her lodgings. Wow, faultless. This is by far an exceptional place, second to none. I cannot thank the manager and her wonderful team enough.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your review, it's great to hear you think Elgar Court was a good choice for your mum's respite stay and more importantly, that she is enjoying herself. We will always focus on our resident's wellbeing and ensure their stay with us is a home-from-home.
Kind regards,
Naomi

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Review from J F (Respite Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been fortunate to stay at Barchester Elgar Court Care Home for several weeks whilst visiting the UK to see my daughter who lives nearby but is at work all day and has her own life to lead. I only have positive comments to make in spite of being a bit quiet and anxious to start with. I have enjoyed
the bright modern decor of the building itself, the spacious bed outside areas provide a good opportunity for residents, visitors to meet informally. The staff are committed and caring. They treat the resident with respect and patient and are very cheerful and helpful.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for your very kind words. It is an absolute pleasure having you to stay with us, and we are so glad you enjoy your experience of the care we provide. Thank you from all of the team. Kind regards, Naomi

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Review from R L (Friend of Resident) published on 4 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As a purpose-built, brand new facility, Barchester Elgar Court Care Home is fresh and clean, with comfortable, tasteful furnishings and state of the art facilities, which evidence their impressive attention to detail.
Add to that the views of the Malvern Hills, and the amenities and location are unbeatable.
Elgar Court is truly comparable to an upscale boutique hotel. Checking it out for a friend, I found its ambience warm and welcoming. It takes a very special person to be a caregiver, and every staff member I met was genuinely kind and friendly, and always ready to happily and unhurriedly answer questions. With the entire admission process tactfully and sympathetically administered, it’s by far the best I have seen.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you for the lovely review of Elgar Court and the kind comments about our wonderful caring staff team. Our aim is for our residents' lives is to be cared for and to be enriched every day. Thank you again for the lovely review of our home. Kindest regards, Naomi

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Review from S H (Son of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A brand new facility with food facilities and a considerate and caring team, headed by an experienced management team.
My parents have been welcomed and their special needs accommodated.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review of the care and life enrichment we provide your parents at Elgar Court. We will always strive for excellent service at Elgar Court, and we will share your kind comments with our hardworking team. Kindest Regards.

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Review from Claire P (Daughter-in-law of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My elderly but fiercely independent parents-in-law have been struggling at home for some time, but it became obvious that this could not continue. We (and my mother-in-law) had looked at various care homes, and Elgar Court was the clear favourite. We had an assessment booked when my father-in-law deteriorated
and was admitted to the hospital. We were delighted and relieved when Elgar agreed to accept mother-in-law the very next day. The staff have been so kind and patient with her, doing their utmost to support her rigid habits whilst gently persuading her into a healthier routine. She is very keen to see her husband as often as possible, and not only has Elgar provided a member of staff to accompany her on the time-consuming visits, but one of the care staff and her husband gave up their free afternoon to take her and stay with her for several hours, refusing any payment. She and we cannot praise the staff highly enough.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review of the care and lifestyle support we provide your mother-in-law at Elgar Court. Our aim is to ensure our resident's lives are enriched with our support every day whilst receiving our highest quality of care. We will always strive for excellence at Elgar Court, and I will share your review with the team who work so hard every day to ensure our vision is delivered. Thank you again for a truly appreciated review. Kindest Regards.

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Review from S C (Daughter of Resident) published on 29 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Having reluctantly decided that she needed to go into a care home because of her failing eyesight, my mother came to visit Elgar Court. My sister and I had chosen this home because we were hugely impressed by the caring attitude, and commitment to a positive future for my mother, as demonstrated by
the manager.
My mother was given plenty of time to sit in her prospective room, and chat to members of staff, while she adjusted to the idea of living there. The welcome and kindness she received over several visits reassured her every time.
Since she moved in she has been encouraged to make the room her own, and she never has anything but praise for the kindness and attention she receives from every single member of staff. As she and the home staff get to know each other, Mum is gaining confidence to ask for help when needed. She loves having access to the outside from her room, and over time we are hoping that the grounds will be developed to allow more areas to walk and sit.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review about our care your mother has received from us. We are particularly pleased that your mother is gradually seeking our support and services when needed, and enjoying the company of new friends she has made in our home.

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Review from C H (Daughter-in-law of Resident) published on 28 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Elgar Court is a beautiful home for my in-laws who have moved to the area.
The care and attention has been fantastic from day one. All our family have been given a very warm welcome.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your thoughtful review of the home we provide your parents at Elgar Court. We will always continue to give outstanding care at Elgar Court, and we will share your kind comments with our hardworking team. Kindest Regards.

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Review from Chris W (Nephew of Resident) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I first approached Elgar Court back in March 2023, and from the first contact, the support I received in moving my 90-year-old aunt and her partner, 91, has been excellent. Nothing has been a problem; they and I have received help and guidance with genuine concern for their future.
Now they are there,
they seem to have taken on a new lease of life, being able to socialise and enjoy the wonderful facilities they now have access to.
Well done to the manager and all her team; you have made this a wonderful experience for them.
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Dear Chris, thank you so much for your wonderful review about our care and the social enrichment your Aunt and her partner have received from us. They are both incredibly content here at Elgar Court, as they have the reassurance of our lovely teams providing around-the-clock care support if and when they need it.
I will share your review with our team, who will appreciate your kind words as they work hard and always strive for excellence at Elgar Court. Thank you again for taking the time to review our home. Kindest Regards.

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Review from Anne W (Friend of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful caring place. My mum in law was adamant that she would not go into a care home. At 98 the family decided the time had come and we brought her on a 5 hour trip to Elgar Court. She had a terrible journey and we arrived after 19.30, but all the staff were absolutely wonderful, she was
looked after very well. The 'care for her started as she came through the doors'. A staff member had stayed on to do an assessment, the caring staff took on her care, we were all offered a great meal, and we left her well fed and comfortable in bed. After 8 days at Elgar Court, she says it a marvellous place, and indeed it is, costly but certainly value for money. Great care and life enrichment. Thank you every one of you
Reply from Naomi Steward, Home Services Advisor at Barchester Elgar Court Care Home

Thank you so much for your wonderful review of our care and life enrichment we provide your mother-in-law at Elgar Court.
Our aim is to ensure our residents lives are enriched with our support every day, whilst receiving our highest quality of care. We will always strive for excellence at Elgar Court and I will share your review with the team who work so hard every day to ensure our vision is delivered. Thank you again for a truly appreciated review. Kindest Regards, Naomi.

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Current Review Score: 9.9 (9.889)

Overview of Review Score

The Review Score of 9.9 (9.889) out of 10 for Barchester Elgar Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 48 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 48 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.889 for Barchester Elgar Court Care Home is calculated as follows: ( (505 Excellents x 5) + (49 Goods x 4) + (5 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 560 Ratings = 4.889
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Barchester Elgar Court Care Home is based on 48 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 48 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (17)

Sarah

Sarah Cadwallader

Job Title: General Manager Joined: 2023

I have worked within management for over 23 years and my exciting journey started with Barchester in 2023.


I am exceptionally passionate about my vocation. I work very closely with my team here at Elgar Court to enable me to cascade my wealth of knowledge and experiences, ensuring we provide the best possible person-centred care, and passion for life alongside a fulfilled and amazing life enrichment programme tailored for all capabilities and interests.


Thank you for taking the time to look further into what we have to offer you or your loved one.


Please take the time to look at my staff team below in the home who all play a vital role in day-to-day life at Elgar Court.


My team and I look forward to welcoming you to Elgar Court.

Liz

Liz Murray

Job Title: Deputy Manager Joined: 2010

Hello, my name is Liz and I am the Deputy Manager for Elgar Court. I have been with Barchester for over 10 years and managed a number of homes across the Midlands. I am dedicated to the excellent care and well-being of our residents, and I always strive to ensure we provide the very best enriched environment for our homes. Please do contact me if you have a question - however big or small. I look forward to meeting you.

Victoria

Victoria Gibbons

Job Title: Community Care Leader Joined: 2023

Hello, my name is Vicky and I have a passion for caring for people. As one of two Community care leaders at Elgar Court, I strive to ensure the care and support my teams give our residents, and enrich their lives each and every day.


In my spare time, I support local charities and enjoy reading and cooking.

Malvin

Malvin Hobbs

Job Title: Community Care Leader Joined: 2023

Hello, my name is Malvin, and I have lived in Malvern all my life. I am a carer with several years of experience with a great sense of humour and look forward to looking after our residents. In my spare time, I am an entertainer and perform regularly to large audiences.

Naomi

Naomi Steward

Job Title: Home Services Advisor Joined: 2022

Hello, my name is Naomi, and I will be delighted to tell you all about life at Elgar Court and show you how our home will take care of you or your loved one.


Whether you decide to stay with us for a short break or as a resident, I appreciate how emotionally challenging moving into a new home can be. But it will be my privilege to support you, and your family through every step of this new chapter in your life and welcome you into our Home.


I look forward to getting to know you and finding out how special we can continue to make your life. See you soon.

Christopher

Christopher von Landkammer

Job Title: Head Chef Joined: 2023

Hi, I am Chris and I am looking forward to meeting you all.


I am an award-winning Executive Chef, who has worked internationally in luxury hotels and private dining organisations across the world. I cannot wait to share my wealth of knowledge of local, national and international food with our residents at Elgar Court.

Daniel

Daniel Little

Job Title: Second Chef Joined: 2023

Hello, my name is Dan and I am a Chef at Elgar Court.  I have worked at a number of restaurants and enjoy learning something new ever day to please our residents.


In my spare time my interests are cars and eating out with friends.

Paul

Paul Patchett

Job Title: Head of Maintenance Joined: 2023

After a 30-year career as a Police Officer, I learned that I was happiest when helping people. Seven years managing holiday camps developed a skillset in maintenance and I’ve always loved a challenge. Head of Maintenance at the brand new Elgar Court means I get to combine all three and I can’t wait to welcome you to our beautiful new home.

Kirsty

Kirsty Brook

Job Title: Administration Manager Joined: 2023

Hello, my name is Kirsty.


Through my husband's work, we were relocated to North Carolina in the US. During this time I worked in finance, and then on my return to the UK I continued my career with Bupa as a Finance Administrator. I am now fortunate to once again work in care for the Barchester Group as a Home Administrator and I look forward to meeting our new residents.

Sarah

Sarah Lonsdale

Job Title: Head of Housekeeping Joined: 2023

Hello, my name is Sarah and our team will ensure everything is just 'right' and more for our residents! I am a highly experienced housekeeper from working in a number of luxury residential homes. I am looking forward to getting to know and spending time, with each of our residents and making a difference in their daily life.

Kerrie

Kerrie Perks

Job Title: Activities Leader Joined: 2024

Hello, My name is Kerrie and I provide unique life enrichment for residents at Elgar Court. I moved to Malvern 12 years ago to live with my fiance and we have two tortoises and a snake. I love to play Dungeons and Dragons with my friends. I am very 'outdoorsy' and used to riding horses and competing nationally in athletics, specialising in track and field for Redditch and Bromsgrove Athletics Club.


In my spare time, I love being in the kitchen and making treats for my family.

Victoria

Victoria Scott-Fidlin

Job Title: Administration Assistant Joined: 2018

Hello, my name is Vicky and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I have lived in Malvern for many years with my family and enjoy going to the theatre and reading. I look forward to getting to know our residents and meeting all our visitors.

Karon

Karon Dyke

Job Title: Administration Assistant Joined: 2023

Hello, my name is Karen and I am here to welcome you and everyone who visits Elgar Court. I will ensure your stay goes smoothly and I am available to answer any questions you have about your stay. I recently retired from being a senior Paediatric nurse at Birmingham Queen Elizabeth Hospital and moved to Malvern this year. I enjoy going travelling to far-off countries and spending time with my family. I am enjoying getting to know our residents and meeting all our visitors.

Fran

Fran Hallam

Job Title: Carer Joined: 2023

Hello, my name is Fran. I've worked as a carer for 9 years, and I love what I do. I love getting to know different kinds of people and building relationships with them, especially those with advanced dementia. It brings me great joy to engage and help empower my residents to live the fullest lives possible. I can be quiet, but I can also be very silly!


Outside of work, I love to collect vintage clothing, travel abroad, walk our local hills, sing and spend time with my family.

Rebekah

Rebekah Taylor

Job Title: Carer Joined: 2023

Hello, my name is Becky and I started my journey with Barchester in 2023. I am very honoured to be working at Elgar Court and help open this wonderful new care home.


I have been working in care since 2008 and love working with the elderly and making them feel special in any way I can.


In my spare time, I enjoy travel, music and Japanese culture.

Amelia

Amelia Harborne

Job Title: Carer Joined: 2023

Hello, I'm Amelia and I am a carer who has a passion for caring for people and loves all aspects of my job.


I've been caring for people in my work role for over 16 years, and have made many friendships with residents and their families, during that time.


When I'm not working, my other passion, is my 3-year-old African Grey Parrott, always causing mischief and up to no good... he's a proper little character!

Katie

Katie Owen

Job Title: Community Care Leader Joined: 2024

Hello, my name is Katie, and I am a Community Lead at Elgar Court. I will be leading and ensuring we provide the highest standards of care for our residents. I previously held senior director roles in some very well-known department stores in London, but realised my true interest was in caring for others. I am currently studying for a degree in Occupational Therapy alongside my full-time job and loving every minute of it! When I get spare time, I travel abroad and relax with my husband and also enjoy socialising with my friends.

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