2 Cross Heath Grove

Beeston, Leeds LS11 8UQ
Review Us
2.3 1 Review
  • 2 Cross Heath Grove, Leeds
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Care Provided

Type of Service

    Residential Home
  • For a maximum of 5 Service Users

Primary Care Categories

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders
  • Alcohol / Drug Misuse
  • Younger Adults

Length of Stay

  • Respite Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Wheelchair Access
  • Gardens
  • Television point in own room

Good to Know

Person in charge

  • Beckie Hainsworth (Manager)

Local Authority / Social Services

Admission Criteria

  • Leeds City Council referrals
  • Ages from 18 to 65

Care Home Design/Build

  • Purpose Built: No
  • Number of floors: 2

Room Information

  • Single Rooms (5)
  • Single Rooms with Ensuite Wet Room (5)

Parking

  • Limited parking available.
    On street parking is also available nearby.

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2 Cross Heath Grove Reviews (1)

2.3

2 Cross Heath Grove has a Review Score of 2.3 (2.250) out of 10, based on 1 reviews in the last 2 years.
Over all time 2 Cross Heath Grove has 1 review.

Overall Experience
  • 0
  • 0
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  • 1
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Date Published
  • 1
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  • 1
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Reviewer Connection to 2 Cross Heath Grove
  • 1
Total of 1, showing 1-1
Review from J S (Father of Resident) published on 30 August 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Very few properly trained staff, unable to adequately handle someone able-bodied and not profoundly disabled. Despite one-to-one carers (provided separately) still cut respite short by asking for "customer" (their term for clients) to be picked up. Struggling with my own mental health because the "help"
isn't up to the job. Run like an old folks home with zero stimulation. The highlight of the day is watching TV in the communal living room. My son hates going because he's bored to tears. Feel guilty having to send him but I need a break.
Reply from Carol Benson, Marketing & Communication Manager at 2 Cross Heath Grove

Thank you for bringing your concerns to our attention. Can I firstly apologise that you have found it necessary to complain about the service we provide for your son. I assure you we take all such concerns very seriously and make every effort to investigate all concerns raised. Our Respite Service Area Manager will therefore contact you shortly to discuss the concerns you have raised and attempt to resolve them.

  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 2.3 (2.250)

Overview of Review Score

The Review Score of 2.3 (2.250) out of 10 for 2 Cross Heath Grove is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.3 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.250 for 2 Cross Heath Grove is calculated as follows: ( (6 Satisfactorys x 3) + (3 Poors x 2) + (3 Very Poors x 1) ) ÷ 12 Ratings = 2.25
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 0 Points relating to the number of positive Reviews for 2 Cross Heath Grove is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 5 registered maximum number of service users is 1. 0 Positive Reviews ÷ 1 = 0
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jan 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about 2 Cross Heath Grove

What types of Care is 2 Cross Heath Grove registered for?

Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders, Alcohol / Drug Misuse & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does 2 Cross Heath Grove have?

There are 5 Single Rooms.

What are the Facilities & Services at 2 Cross Heath Grove?

Close to Local shops, Near Public Transport, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is 2 Cross Heath Grove to the centre of Leeds?

1.3 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact 2 Cross Heath Grove to verify any information. View our terms and conditions. 2 Cross Heath Grove has an Basic Service - more info.