from J S (Father of Resident) published on 30 August 2024
Submitted via Website • Report
Overall Experience2.0 out of 5
Very few properly trained staff, unable to adequately handle someone able-bodied and not profoundly disabled. Despite one-to-one carers (provided separately) still cut respite short by asking for "customer" (their term for clients) to be picked up. Struggling with my own mental health because the "help"
isn't up to the job. Run like an old folks home with zero stimulation. The highlight of the day is watching TV in the communal living room. My son hates going because he's bored to tears. Feel guilty having to send him but I need a break.
Reply from Carol Benson, Marketing & Communication Manager at 2 Cross Heath Grove
Thank you for bringing your concerns to our attention. Can I firstly apologise that you have found it necessary to complain about the service we provide for your son. I assure you we take all such…read more
from J S (Father of Resident) published on 15 January 2024
Submitted via Website • Report
Overall Experience1.0 out of 5
Very underwhelming and poor. First stay for two overnights and the staff was unable to cope with my son. The manager sat cowering in the office while her staff were left to explain to me that they thought he’d be better off somewhere else. Despite having my contact details (and me telling them expressly
that I am always contactable) they decided to not ask for advice and threw the towel in on his first stay.
Became clear that they were not trained to manage people with mental disorders (autism) and were very clearly out of their depth.
Unfortunately for us, this means we’ll be left going back to square one trying to find quality, safe and professional respite provision. Fantastic.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Aspire Community Benefit Society Ltd to verify any information. View our terms and conditions.