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Care Homes Owned by Aspire Community Benefit Society Ltd in West Yorkshire

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Aspire Community Benefit Society Ltd Locations in West Yorkshire (4)

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4 Care Homes owned by Aspire Community Benefit Society Ltd in West Yorkshire

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Aspire Community Benefit Society Ltd Reviews in West Yorkshire (2)

Reviews posted for members of Aspire Community Benefit Society Ltd.

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Review of 2 Cross Heath Grove from J S (Father of Resident) published on 30 August 2024 Submitted via Website•
Overall Experience

Very few properly trained staff, unable to adequately handle someone able-bodied and not profoundly disabled. Despite one-to-one carers (provided separately) still cut respite short by asking for "customer" (their term for clients) to be picked up. Struggling with my own mental health because the "help" isn't up to the job. Run like an old folks home with zero stimulation. The highlight of the day is watching TV in the communal living room. My son hates going because he's bored to tears. Feel guilty having to send him but I need a break.

↩Reply from Carol Benson, Marketing & Communication Manager at 2 Cross Heath Grove

Thank you for bringing your concerns to our attention. Can I firstly apologise that you have found it necessary to complain about the service we provide for your son. I assure you we take all such concerns very seriously and make every effort to investigate all concerns raised. Our Respite Service...  

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Review of 3a Farfield Drive from J S (Father of Resident) published on 15 January 2024 Submitted via Website•
Overall Experience
Very underwhelming and poor. First stay for two overnights and the staff was unable to cope with my son. The manager sat cowering in the office while her staff were left to explain to me that they thought he’d be better off somewhere else. Despite having my contact details (and me telling them expressly that I am always contactable) they decided to not ask for advice and threw the towel in on his first stay.
Became clear that they were not trained to manage people with mental disorders (autism) and were very clearly out of their depth.

Unfortunately for us, this means we’ll be left going back to square one trying to find quality, safe and professional respite provision. Fantastic.

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