Tall Trees

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB
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8.5 79 Reviews
  • Tall Trees, Chipping Norton
Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, providing residential, nursing and dementia care to up to 60 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

With a highly qualified team that also undergo dementia training, each resident is offered the highest standard of care to meet their health and wellbeing needs. This training is also extended to the kitchen team, equipping them with the skills to cater for all residents, including those living with dementia or dysphasia, and promote a balanced, nutritional and, most importantly, enjoyable diet.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharon Wassing (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Tall Trees Reviews (79)

Total of 79, showing 61-79
8.5

Tall Trees has a Review Score of 8.5 (8.549) out of 10, based on 6 reviews in the last 2 years. Over all time Tall Trees has 79 reviews.

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Date Published

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Review from Jo D (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally, I am very happy with my mother's experience at Tall Trees. I would like to see her more involved in activities but I think this is down to my mother, more than the home. Mum feels safe and secure here and her anxiety levels are pretty low now. She always looks clean and presentable and
seems to enjoy the food. My big disappointment has been the ongoing problem with the lift. I find it ridiculous that it has been out of action for so long.

Reply from Michelle Little, Home Manager at Tall Trees

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees, we take great pride in ensuring we provide high-quality care and facilities. Our daily activities are an extremely important part of life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your mother’s activity programme.


We apologise for any inconvenience which has been caused to you or your mother due to one of our lifts being out action. Unfortunately, we have had to wait for parts to be made and delivered from abroad but the lift is in the process of being fixed and will be up and running in the very near future. We have had a stair lift fitted and we have also been able to use an alternative lift for residents.


We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Review from S B (Daughter of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved here after 3 months in hospital in 2016. Lovely staff helped her to settle quickly, and keep her occupied and happy!


She recently had a fall and was transferred to the hospital and we were notified as soon as possible.


All family are happy with the care given to Mum, and the friendly

staff.

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Review from David A (Son of Resident) published on 20 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care and support given to my father after his stay in hospital.

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Review from C B (Son of Resident) published on 29 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother was a resident for one year and very much enjoyed her time at Tall Trees.
The nursing care was excellent, as were the carers.
My mother sadly died in March 2017.

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Review from J S (Daughter of Resident) published on 20 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very pleasant and helpful. There doesn't seem to be a handover system as I had to mention the same thing quite a few times today staff. Appointments I requested for my mum were not carried through.


I suggest you have a wipe board in the dining room and also in the resident's room.

Reply from Michelle Little, Home Manager at Tall Trees

Thank you for taking the time to review Tall Trees and we really appreciate your feedback. At Tall Trees, we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have a positive impression of our team. We regularly review our procedures to ensure that our high standards of service can be provided at all times and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.

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Review from H C (Daughter of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring and kind, which is by far the most important thing. There is a very pleasant terraced area, where residents who are fit enough can sit in the sun and admire the garden. Some rooms are much nicer than others, so it would be worth asking to see what rooms are available before
signing up.

Reply from Michelle Little, Home Manager at Tall Trees

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

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Review from J D (Daughter of Resident) published on 23 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the very first day, my mother has been treated kindly and professionally and with dignity.
The staff are patient and gentle with her and make my father welcome on his daily visits.

Reply from Michelle Little, Home Manager at Tall Trees

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

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Review from C P (Son of Resident) published on 2 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Extremely compassionate care. Good activities and an excellent manager. Very caring care staff.

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Review from Bev B (Wife of Resident) published on 18 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the look and feel of the home. The staff are very courteous and welcoming. The staff team very friendly and respectful to clients, who in the main, all seem settled and contented and having a good rapport with carers. Daytime activities seem a little lacking - perhaps more thought
could be given to stimulation via music therapy more often. Overall, a very good experience.

Reply from Elaine O'Mara, Marketing Executive at Tall Trees

Thank you for your kind remarks. At Tall Trees, we take great pride in ensuring we deliver high-quality care, facilities and we are committed to creating an environment where our residents enjoy a varied, active and contented life. We are currently reviewing the activities that our residents take part in and are looking to conduct some smaller group activities and one-to-one activities including more music therapy based sessions. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

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Review from Jo D (Daughter of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been at Tall Trees Care Centre for 16 months. I have been pleased with the care she has received and the friendly approachable staff are mostly excellent. Mum enjoys the food and is given a very good choice each day. Unfortunately, she does not join in many activities but I do believe
she is always actively encouraged to do so. I wish I could see her outside more in the lovely garden.

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Review from Stephen H (Grandson of Resident) published on 17 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the staff and the home. My grandad is well looked after and a lot more settled. The home is well maintained. The food is good with a varying choice. The staff are friendly and always polite.

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Review from C D (Resident) published on 19 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice care and ample meals. Gardens views from room. Every effort taken to please.

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Review from Shelagh G (Daughter of Resident) published on 20 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Tall Trees in August 2015, like most people moving into a new home, mother was anxious and frightened to start with, but the staff were fantastic and soon had her settled and very happy.


Over the last couple of months mother kept saying how much she loved being there and if I

took her away for a day or so, she looked forward so much to going 'home'.


Unfortunately my mother died recently, I couldn't have asked more from the staff, they were all so supportive and helpful and all were obviously so upset at her passing which proved to me how much they loved her. I can't thank them enough for their help and support and care they gave my mother.

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Review from Moira A (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was a bit unsure when I was coming here but I find that there is no pressure on you. Decisions were left to me. I have got choices. I am asked if I want to do something, which is very respectful. I like everything here (the food, the staff). A very relaxed atmosphere. I have had worse holidays!

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Review from Anne S (Resident) published on 31 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel very comfortable here. I find the food very nice. It suits me and I get on quite well with most of the people here. I like my room very much because I can look at the yard and the drive coming into the main door. I can see the vehicles and the people. I get on with all the staff. They help me
every time I need it.

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Review from S A (Daughter of Resident) published on 16 May 2016
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in Tall Trees for 2.5 years and the staff have been extremely professional and kind towards her during her time in the home. She has not been an easy resident to care for at times, but they have always been very understanding.


They have been kind to me in terms of getting to grips

with coping with a relative who is in decline. It's very difficult choosing a residential care home for a parent as basically it's not what anyone would wish for yourself or a relative - however, I visited many homes before choosing Tall Trees and I can recommend it most highly.


The nurses and care staff will always seek medical advice if they feel it is needed and the local GP practice make regular weekly visits.
The current manager is keen to maintain good communication links with relatives and holds regular relatives meetings, as well as having an "open door" policy and she is constantly working to make minor improvements to the quality of care that is offered.

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Review from S D (Daughter of Resident) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We were very pleased with the prompt acceptance of my mother at Tall Trees, while she was in a very vulnerable state. The care she has received has been of good quality, with appropriate help and attention to her needs. we are only moving her to another care home to be nearer family and to make visits
to hospital for treatment easier.

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Review from Julia D (Daughter of Resident) published on 13 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased and relieved that at last the smell of urine on Beech Unit seems to be under control! On the whole the staff are wonderful and there are one or two who are outstanding. My mother is not taken to the toilet often enough - I understand this is meant to happen on a two hourly basis and my
father and I have sat with her longer than this and no one has appeared. Mum has become distressed leaving us to work out that she needs the loo. If we were not with her she would wet herself, adding to her discomfort. Also Mum has an underlying urine infection and so should be given more drinks - this seems to be left to visitors.

Reply from Sarah Scott, Marketing Executive at Tall Trees

Thank you for taking the time to review Tall Trees Care Home, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities. We understand the manager has been in touch with you about your mothers care and that a care plan has been put in place to ensure your mothers needs are met. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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Review from Jane (Daughter of Resident) published on 10 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I called Tall Trees in near desperation, looking for an emergency respite bed for my Mother. From my first conversation with the Manager I felt reassured, and understood. I have found all the staff I have either met or spoken to extremely professional, patient and kind. They have my Mothers best interests
as a priority and yet have found time to support me too. The environment is one of calm and comfort, yet it is the attitude of the staff that I can't praise enough, and that makes Tall Trees rank so highly in my mind, Thank you.

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Current Review Score: 8.5 (8.549)

Overview of Review Score

The Review Score of 8.5 (8.549) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Tall Trees is calculated as follows: ( (38 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.092 Points relating to the number of positive Reviews for Tall Trees is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Sharon

Sharon Wassing

Job Title: Home Manager

Sharon Wassing is our Home Manager at Tall Trees Care Home. Here’s a little bit more about her:


“As Home Manager, I believe that our residents should be cared for as if they were a member of our own family and that we make each day memorable for them. I lead by example and involve myself in the day-to-day life of our community, as well as making Tall Trees a happy and enjoyable place in which to live and work.


It is important to me that we make a difference to the residents’ lives, providing exceptional care and supporting them to live their lives the way they want to, seeing them smile makes it all worthwhile.


I have worked in care for over 20 years in various roles. Following my development in this time and the opportunities I have had, it is important that everyone gets a chance to develop and have opportunities in their careers, so I work with my team to support in making this happen, by bringing stability and continuity to all the team, residents and their loved ones at Tall Trees.


I am proud to work in the care sector as I know every little thing that we do has an impact on the people that we care for, and it’s wonderful to be a part of their lives. Every day is different, and this is something that I cherish.


In my personal life my life experiences have shaped who I am, with my ethos being ‘love people and love life’ I live in Stratford upon Avon a short distance from the home, I know the local area well and Tall Trees is a beautiful place to come to work every day, with stunning views and a real sense of community in the local village, I look forward to developing these relationships within the local community and I would like to see Tall Trees as the home of choice for anyone in the area who is looking for somewhere for their loved one to move to.”

Paul

Paul Turvey

Job Title: Community Relations Manager

I’m honoured to work with our team to make Tall Trees a vibrant, compassionate, and forward-thinking home that enriches the lives of our residents. In my role, I am dedicated to building strong, lasting connections with both our residents and the local community, fostering a sense of belonging that empowers each person to live authentically and celebrate their individuality. Our goal is to create an environment where everyone feels valued and supported, helping residents continue to be who they are while staying active and connected.
I am also the first point of contact for families and individuals beginning their journey to find the right care home. I understand how overwhelming this process can feel, so I am here to listen closely, provide guidance, and address any questions or concerns. By offering empathetic support and clear information, I strive to make this transition as smooth and reassuring as possible, helping families feel confident in the decisions they’re making for their loved ones.
At Tall Trees, we are committed to supporting not only our residents but the entire Chipping Norton community.

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