Tall Trees Glade

My cousin was a temporary resident - aged 90. She had a broken wrist and could not manage on her own. She was well cared for with a comfortable room and settled far better than expected. The fact that a member of staff volunteered to board her dog for the duration of her stay made life easier for all concerned. She is, of course, gland to be home, but we feel that if it comes to the point when she needs full-time care then Tall Trees would be our choice for residential care.

My father was at Tall Trees for just over 4 years. He had dementia and the staff looked after him extremely well. He recently passed away and the staff were excellent in caring for him at the end of his life. I can't thank them enough and I will miss seeing them as they became part of my life.

Mum has been in Tall Trees for quite a few years now. The staff have always been helpful, caring, communicative and kind. When Mum was unwell recently the staff were excellent. Mum is in safe hands. I would highly recommend Tall Trees - particularly for dementia care.

Tall Trees seems in turmoil at the moment. Regular staff seem to be missing often and those on duty have lost their sparkle. Having said that, I have no real issues with the care given but I do speak quickly if I find something not right e.g. a lunch tray placed in front of mum with no offer of help! However, I have yet to see the manager, except through the office door. Cleanliness of the room has improved; it is also good to see some refurbishment around the corridors. Activities are very poor, usually one to one and nails being done! But I also accept that mum does not like mixing. I would say though that she was well cared for when dad passed away in Tall Trees some months ago.

I would like to acknowledge the wonderful care that my mother received during the 11 months she resided at Tall Trees. From the manager down all the staff were kind and supportive. They treated mum with dignity respect and understanding. Crucially they also helped our family come to terms with mum's rapid decline due to sudden dementia. The past year has been an emotional roller-coaster but made so much more bearable due to the staff at Tall Trees. Thank you so much.

My husband has frontotemporal dementia, he is very challenging and very loud, he loves to bang and try to make a noise all day long but his mood is happy. He can, obviously, upset other residents with his behaviour. Tall Trees were willing to take him on and I am very pleased with the progress they are making. I believe my husband to be happy (as long as he gets tea/biscuits) he tells all staff he loves them, he is a jolly fellow and is not aggressive. I looked at many homes who cater specifically for frontotemporal dementia only but were all 1 to 1 1/2 hours away. I was keen to try my local home as its very convenient for visiting. when, hopefully, another day they will accept him as a live-in resident. Such lovely caring staff and management. I feel like family already.

The nursing care is excellent and that is the opinion of an ex-nursing sister. The staff are polite and friendly and well trained. Long may it continue this way.

In the parts of Tall Trees that I have been associated with the general atmosphere is efficient but carried out in a very happy arrangement. A great deal more laughter than tears. And I feel that my Wife is in good hands.

2 weeks stay at Tall Trees Care Home with Nursing as part of NHS - quite painless arrangements, thank you.

Excellent food and drinks. My father-in-law settled in well and has been there 3 years.

Our friend spent the last 20 months of his life being cared for at Tall Trees.

He loved being there and as he got frailer, the staff were all so kind to him. Would really recommend this nursing home to anyone that finds that they are in the position of needing one.

We are happy with the care and facilities here.

I'm very impressed with the level of support Dad is given in the home. The staff are so caring and patient. It is a great relief to know that I do not have to worry about Dad as I know he is being looked after 24/7. The home is also very welcoming every time I visit. I feel I am part of one big family!

Generally, I am very happy with my mother's experience at Tall Trees. I would like to see her more involved in activities but I think this is down to my mother, more than the home. Mum feels safe and secure here and her anxiety levels are pretty low now. She always looks clean and presentable and seems to enjoy the food. My big disappointment has been the ongoing problem with the lift. I find it ridiculous that it has been out of action for so long.

Mum moved here after 3 months in hospital in 2016. Lovely staff helped her to settle quickly, and keep her occupied and happy!

She recently had a fall and was transferred to the hospital and we were notified as soon as possible.

All family are happy with the care given to Mum, and the friendly staff.

Very pleased with the care and support given to my father after his stay in hospital.

My mother sadly died in March 2017.

Staff are very pleasant and helpful. There doesn't seem to be a handover system as I had to mention the same thing quite a few times today staff. Appointments I requested for my mum were not carried through.

I suggest you have a wipe board in the dining room and also in the resident's room.

The staff are extremely caring and kind, which is by far the most important thing. There is a very pleasant terraced area, where residents who are fit enough can sit in the sun and admire the garden. Some rooms are much nicer than others, so it would be worth asking to see what rooms are available before signing up.

The staff are patient and gentle with her and make my father welcome on his daily visits.