Tall Trees

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB
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8.5 79 Reviews
  • Tall Trees, Chipping Norton
Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, providing residential, nursing and dementia care to up to 60 elderly residents, including trial stays, short stays, convalescent care and long-term care for individuals or couples.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

With a highly qualified team that also undergo dementia training, each resident is offered the highest standard of care to meet their health and wellbeing needs. This training is also extended to the kitchen team, equipping them with the skills to cater for all residents, including those living with dementia or dysphasia, and promote a balanced, nutritional and, most importantly, enjoyable diet.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 61 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Sharon Wassing (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (60)
  • Single Rooms with ensuite Wet Room (60)

Tall Trees Reviews (79)

Total of 79, showing 21-40
8.5

Tall Trees has a Review Score of 8.5 (8.549) out of 10, based on 6 reviews in the last 2 years. Over all time Tall Trees has 79 reviews.

Overall Experience

  • 48
  • 28
  • 3
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Date Published

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Review from Johanna C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was transferred to Tall Tress after being in hospital, and we have been extremely pleased with the care he has received so far. The staff, from reception through to the cleaning ladies, have been both friendly and helpful. The surroundings are very picturesque, and the home itself is a lovely
place to visit. The ladies on reception that we first met were very kind and a pleasure to deal with.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your father is receiving such great care at Tall Trees and will pass on your kind comments to the whole team.

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Review from Alison S (Daughter of Resident) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have made several visits now and have found the staff caring and warm. I would certainly recommend Tall Trees.

Reply from Home Manager, Home Manager at Tall Trees

We would like to thank you for your words of kindness which are very much appreciated. We are happy to hear you have found your visits to you mother so warm. All comments will be passed on to the team and thank you again for the review.

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Review from Bruce D (Friend of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Tall Trees care centre in March 2022 after a very friendly phone call to check if I could visit a friend there. I was hugely impressed with the centre - very friendly, cheerful staff in beautifully presented, homely rooms. My friend couldn't be in a better place.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for your review and positive comments regarding our home and staff who work hard to deliver high standards of quality care at all times. Your feedback will be passed on to the team.

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Review from Sally R (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After travelling up from Devon to visit my mum, not knowing what to expect, I was blown away by the professionalism of the staff. Everyone from the start of my visit, who spoke to Mum, showed her such care and encouragement. You do not feel you are in a care home, it feels more like a relaxing hotel
environment. I feel very at ease knowing my mum is getting the very best help on her road to recovery. thank you Tall Trees.

Reply from Home Manager, Home Manager at Tall Trees

Thank you for taking the time to leave us such a fantastic review! We're happy to hear that your mum is receiving such great care at Tall Trees and will pass on your kind comments to the whole team.

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Review from Caroline B (Daughter of Resident) published on 15 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really happy with my mother's care. Lovely family support. She's been so smiley if late; it is wonderful to see.

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Review from Nigel S (Son of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Tall Trees is a pleasant and caring care home. They accommodated my visit outside regular hours.

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Review from J B (Daughter of Resident) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always greeted with a smile at reception. During these times of covid, we don't get to see or speak to many other members of staff. The nursing staff make sure they phone me if they have any concerns about Mum. I would love to know more about what Mum gets up to when I am not around.

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Review from Joan J (Wife of Resident) published on 26 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Improvements in the last few months and no covid here. New management will hopefully move it forward. Relative is cared for in a respectful manner. Cleanliness is excellent and the staff are very helpful. Meals occasionally don't suit a person with Alzheimer's.

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Review from Rodney S (Son of Resident) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have never had cause to complain about the care given to my mother. She was always well looked after and clean at all times. Always very kind.

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Review from Charlotte C (Granddaughter of Resident) published on 4 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home has got better with communication with families during this pandemic - they have been really poor at times. There are still improvements required with the medical team following up and informing us of results. The care staff on the floor are brilliant, along with the domestic staff. I cannot
fault the staff on our recent visits, with all the new procedures to allow is to visit Nan regularly.

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Review from Belinda B (Daughter of Resident) published on 13 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mothers care has always been good. Communication has improved hugely, and we feel much more connected. Being able to attend regular meetings online was a huge bonus. Thank you for all you do.

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Review from Claire P (Daughter of Resident) published on 6 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mu, my family and I are always made to feel welcome and at home. My mum always looks clean, well looked after and happy. The staff are very caring to both my mum, myself and my family.

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Review from S C (Daughter of Resident) published on 22 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff take very good care of Mum and ensure I know how she is and what she needs.

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Review from Lucy C (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much better now the new manager is here!

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Review from Jo D (Daughter of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During the pandemic, Mum has been cared for very well and still seems happy and well. The staff have made visiting possible when allowed and is always very well organised and very safe. Well done to everyone ensuring this is a Covid free home.

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Review from Chris B (Son of Resident) published on 9 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

I'm devastated to have been informed that Tall Trees is reducing visiting to 3 a day on weekdays and no visits at weekends.
There must be at least 50 residents which means that I'll only get to see my 90 year old father once a month and I'll lose a day's pay when I do.


I don't really think that

this is acceptable.
I can only imagine that it's a money-saving measure. Infection risk doesn't vary by day.
This is despite having had staff off on furlough and raising their prices by many times inflation.

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Review from A B (Resident) published on 4 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Has been a real pleasure in trying circumstance to be looked after and cared for so well.

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Review from A A (Resident) assisted by family/friend published on 29 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like it here. Very nice view from my bedroom window. I would like to come back.

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Review from Alison P (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When your father is diagnosed with Lewy body dementia your heart breaks into a thousand pieces. Knowing dad is respected, treated with dignity and kindness by such hard-working carers and all staff has replaced the heartache with peace at this prolonged chapter in our lives.

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Review from N B (Wife of Resident) published on 17 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came home with a happy expression, looking well cared for and slipped easily back into our home routine. I was so relieved to find Tall Trees, which is extremely well run, with lovely caring staff and I now look forward to my husbands next stay here, giving me carefree respite.

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Current Review Score: 8.5 (8.549)

Overview of Review Score

The Review Score of 8.5 (8.549) out of 10 for Tall Trees is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.1 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.457 for Tall Trees is calculated as follows: ( (38 Excellents x 5) + (26 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 70 Ratings = 4.457

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.092 Points relating to the number of positive Reviews for Tall Trees is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 61 registered maximum number of service users is 12.2. 6 Positive Reviews ÷ 12.2 = 0.492

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

Meet the Team (2)

Sharon

Sharon Wassing

Job Title: Home Manager

Sharon Wassing is our Home Manager at Tall Trees Care Home. Here’s a little bit more about her:


“As Home Manager, I believe that our residents should be cared for as if they were a member of our own family and that we make each day memorable for them. I lead by example and involve myself in the day-to-day life of our community, as well as making Tall Trees a happy and enjoyable place in which to live and work.


It is important to me that we make a difference to the residents’ lives, providing exceptional care and supporting them to live their lives the way they want to, seeing them smile makes it all worthwhile.


I have worked in care for over 20 years in various roles. Following my development in this time and the opportunities I have had, it is important that everyone gets a chance to develop and have opportunities in their careers, so I work with my team to support in making this happen, by bringing stability and continuity to all the team, residents and their loved ones at Tall Trees.


I am proud to work in the care sector as I know every little thing that we do has an impact on the people that we care for, and it’s wonderful to be a part of their lives. Every day is different, and this is something that I cherish.


In my personal life my life experiences have shaped who I am, with my ethos being ‘love people and love life’ I live in Stratford upon Avon a short distance from the home, I know the local area well and Tall Trees is a beautiful place to come to work every day, with stunning views and a real sense of community in the local village, I look forward to developing these relationships within the local community and I would like to see Tall Trees as the home of choice for anyone in the area who is looking for somewhere for their loved one to move to.”

Paul

Paul Turvey

Job Title: Community Relations Manager

I’m honoured to work with our team to make Tall Trees a vibrant, compassionate, and forward-thinking home that enriches the lives of our residents. In my role, I am dedicated to building strong, lasting connections with both our residents and the local community, fostering a sense of belonging that empowers each person to live authentically and celebrate their individuality. Our goal is to create an environment where everyone feels valued and supported, helping residents continue to be who they are while staying active and connected.
I am also the first point of contact for families and individuals beginning their journey to find the right care home. I understand how overwhelming this process can feel, so I am here to listen closely, provide guidance, and address any questions or concerns. By offering empathetic support and clear information, I strive to make this transition as smooth and reassuring as possible, helping families feel confident in the decisions they’re making for their loved ones.
At Tall Trees, we are committed to supporting not only our residents but the entire Chipping Norton community.

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