Tall Trees Care Centre

Burford Road, Shipton-under-Wychwood, Chipping Norton OX7 6DB

Tall Trees Care Centre, Chipping Norton, Oxfordshire
Tall Trees Care Centre, Chipping Norton, Oxfordshire
Tall Trees Care Centre, Chipping Norton, Oxfordshire

Tall Trees is a unique Cotswolds care home that has been expertly built from local stone to feel a part of the Cotswolds landscape, whilst being entirely modern in the care aims and packages it provides to sixty residents.

A number of nearby towns are within easy reach, including Chipping Norton and Cheltenham, for residents to use and maintain their independence, as well as to enjoy the natural beauty the area is known for.

Amongst those cared for at Tall Trees are many in need of short-term nursing and respite, together with a number of dementia sufferers who benefit from a team of experienced carers.

Group: Caring Homes Group

Person in charge: Michelle Little (Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 60 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability

Specialist Care Categories: Alzheimer's • Cancer Care • Challenging Behaviour • Colitis & Crohn's Disease • Epilepsy • Huntington's Disease • Motor Neurone Disease • Parkinson's Disease • Profound & Multiple Learning Disabilties • Speech Impairment • Stroke

Admission Information: Ages 65+.

Single Rooms: 60

Rooms with ensuite WC: 60

Facilities & Services: Palliative Care • Day Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Smoking not permitted • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Tall Trees Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Bed Vacancies

posted 08 Jan 2018

Tall Trees currently has the following bed vacancies*: Care Types: Nursing, Dementia and Residential,Length of Stay: Permanent stay, Short Stay (Respite)*, Day Care *Please note our bed availability is subject to change. Please call 0808 223 5540 or email talltrees@caringhomes.org for further information about current bed vacancies at Tall Trees.

Reviews

9.2 Tall Trees Care Centre has a Review Score of 9.2 (9.152)

The Review Score of 9.2 (maximum of 10) for Tall Trees Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 24 Reviews over all time. This Average Rating is also the rating value for Tall Trees Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.402 for Tall Trees Care Centre is calculated as follows: ( (133 Excellents x 5) + (136 Goods x 4) + (16 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 286 Ratings = 4.402

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.75 Points relating to the number of positive Reviews for Tall Trees Care Centre is based on 9 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 12 positive Reviews (60 registered maximum number of service users ÷ 5). 9 Reviews ÷ 12 Target = 0.750

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    12
  • Good
    12
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Tall Trees Care Centre?

  • Extremely LIKELY
    17
  • Likely
    7
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Tall Trees Care Centre

  • Daughter of Resident/Service User
    15
  • Resident / Service User
    3
  • Son of Resident/Service User
    3
  • Grandson of Resident/Service User
    1
  • Power of Attorney/Solicitor of Resident/Service User
    1
  • more

Our friend spent the last 20 months of his life being cared for at Tall Trees.

He loved being there and as he got frailer, the staff were all so kind to him. Would really recommend this nursing home to anyone that finds that they are in the position of needing one.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

We are happy with the care and facilities here.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Satisfactory

Value for Money: Good

I'm very impressed with the level of support Dad is given in the home. The staff are so caring and patient. It is a great relief to know that I do not have to worry about Dad as I know he is being looked after 24/7. The home is also very welcoming every time I visit. I feel I am part of one big family!

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Mum moved here after 3 months in hospital in 2016. Lovely staff helped her to settle quickly, and keep her occupied and happy!

She recently had a fall and was transferred to the hospital and we were notified as soon as possible.

All family are happy with the care given to Mum, and the friendly staff.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Tall Trees is a purpose built care home, divided into 4 units of 15 in each. This makes it a friendly environment for residents. Staff are caring and approachable if you have concerns. The manager is very pleasant and has worked hard to bring Tall Trees up to a good standard. My father, who has dementia, is very settled and contented here.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Generally, I am very happy with my mother's experience at Tall Trees. I would like to see her more involved in activities but I think this is down to my mother, more than the home. Mum feels safe and secure here and her anxiety levels are pretty low now. She always looks clean and presentable and seems to enjoy the food. My big disappointment has been the ongoing problem with the lift. I find it ridiculous that it has been out of action for so long.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

Michelle Little, Home Manager at Tall Trees Care Centre responded to this review on 20 Jun 2017:

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees, we take great pride in ensuring we provide high-quality care and facilities. Our daily activities are an extremely important part of life at the home, so we have requested that one of our Activities Coordinators invites you to be involved in the regular review of your mother’s activity programme.

We apologise for any inconvenience which has been caused to you or your mother due to one of our lifts being out action. Unfortunately, we have had to wait for parts to be made and delivered from abroad but the lift is in the process of being fixed and will be up and running in the very near future. We have had a stair lift fitted and we have also been able to use an alternative lift for residents.

We welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

Very pleased with the care and support given to my father after his stay in hospital.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Mother was a resident for one year and very much enjoyed her time at Tall Trees.
The nursing care was excellent, as were the carers.
My mother sadly died in March 2017.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Staff are very pleasant and helpful. There doesn't seem to be a handover system as I had to mention the same thing quite a few times today staff. Appointments I requested for my mum were not carried through.

I suggest you have a wipe board in the dining room and also in the resident's room.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Poor

Michelle Little, Home Manager at Tall Trees Care Centre responded to this review on 20 Feb 2017:

Thank you for taking the time to review Tall Trees and we really appreciate your feedback. At Tall Trees, we take great pride in ensuring we deliver high-quality care and facilities and we are very pleased that you have a positive impression of our team. We regularly review our procedures to ensure that our high standards of service can be provided at all times and we are pleased to confirm we have made robust improvements in this regard. We always welcome the opportunity to improve and hope that you will continue to share your suggestions with us in the home in future.

From the very first day, my mother has been treated kindly and professionally and with dignity.
The staff are patient and gentle with her and make my father welcome on his daily visits.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Michelle Little, Home Manager at Tall Trees Care Centre responded to this review on 22 Dec 2016:

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

The staff are extremely caring and kind, which is by far the most important thing. There is a very pleasant terraced area, where residents who are fit enough can sit in the sun and admire the garden. Some rooms are much nicer than others, so it would be worth asking to see what rooms are available before signing up.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Michelle Little, Home Manager at Tall Trees Care Centre responded to this review on 03 Jan 2017:

Thank you for taking the time to review Tall Trees, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities and are very pleased that you have a positive impression of our team and the quality care they provide. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

Extremely compassionate care. Good activities and an excellent manager. Very caring care staff.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Very happy with the staff and the home. My grandad is well looked after and a lot more settled. The home is well maintained. The food is good with a varying choice. The staff are friendly and always polite.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Very satisfied with the look and feel of the home. The staff are very courteous and welcoming. The staff team very friendly and respectful to clients, who in the main, all seem settled and contented and having a good rapport with carers. Daytime activities seem a little lacking - perhaps more thought could be given to stimulation via music therapy more often. Overall, a very good experience.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Elaine O'Mara, Marketing Executive at Tall Trees Care Centre responded to this review on 17 Oct 2016:

Thank you for your kind remarks. At Tall Trees, we take great pride in ensuring we deliver high-quality care, facilities and we are committed to creating an environment where our residents enjoy a varied, active and contented life. We are currently reviewing the activities that our residents take part in and are looking to conduct some smaller group activities and one-to-one activities including more music therapy based sessions. We always welcome comments and suggestions and the opportunity to improve and we hope you will continue to share your thoughts with us in the home in future.

My mother has now been at Tall Trees Care Centre for 16 months. I have been pleased with the care she has received and the friendly approachable staff are mostly excellent. Mum enjoys the food and is given a very good choice each day. Unfortunately, she does not join in many activities but I do believe she is always actively encouraged to do so. I wish I could see her outside more in the lovely garden.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Tall Trees pulled out all the stops to make my mother's birthday a day to remember providing use of a lounge and a supply of tea, coffee, cake and balloons for the family. We were a party which included six great-grandchildren and having space for them to play was great.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Don't Know

Very nice care and ample meals. Gardens views from room. Every effort taken to please.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My mother moved into Tall Trees in August 2015, like most people moving into a new home, mother was anxious and frightened to start with, but the staff were fantastic and soon had her settled and very happy.

Over the last couple of months mother kept saying how much she loved being there and if I took her away for a day or so, she looked forward so much to going 'home'.

Unfortunately my mother died recently, I couldn't have asked more from the staff, they were all so supportive and helpful and all were obviously so upset at her passing which proved to me how much they loved her. I can't thank them enough for their help and support and care they gave my mother.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

I was a bit unsure when I was coming here but I find that there is no pressure on you. Decisions were left to me. I have got choices. I am asked if I want to do something, which is very respectful. I like everything here (the food, the staff). A very relaxed atmosphere. I have had worse holidays!

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I feel very comfortable here. I find the food very nice. It suits me and I get on quite well with most of the people here. I like my room very much because I can look at the yard and the drive coming into the main door. I can see the vehicles and the people. I get on with all the staff. They help me every time I need it.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My mother has been in Tall Trees for 2.5 years and the staff have been extremely professional and kind towards her during her time in the home. She has not been an easy resident to care for at times, but they have always been very understanding.

They have been kind to me in terms of getting to grips with coping with a relative who is in decline. It's very difficult choosing a residential care home for a parent as basically it's not what anyone would wish for yourself or a relative - however, I visited many homes before choosing Tall Trees and I can recommend it most highly.

The nurses and care staff will always seek medical advice if they feel it is needed and the local GP practice make regular weekly visits.
The current manager is keen to maintain good communication links with relatives and holds regular relatives meetings, as well as having an "open door" policy and she is constantly working to make minor improvements to the quality of care that is offered.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

We were very pleased with the prompt acceptance of my mother at Tall Trees, while she was in a very vulnerable state. The care she has received has been of good quality, with appropriate help and attention to her needs. we are only moving her to another care home to be nearer family and to make visits to hospital for treatment easier.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

I called Tall Trees in near desperation, looking for an emergency respite bed for my Mother. From my first conversation with the Manager I felt reassured, and understood. I have found all the staff I have either met or spoken to extremely professional, patient and kind. They have my Mothers best interests as a priority and yet have found time to support me too. The environment is one of calm and comfort, yet it is the attitude of the staff that I can't praise enough, and that makes Tall Trees rank so highly in my mind, Thank you.

How likely would you be to recommend Tall Trees Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

I am pleased and relieved that at last the smell of urine on Beech Unit seems to be under control! On the whole the staff are wonderful and there are one or two who are outstanding. My mother is not taken to the toilet often enough - I understand this is meant to happen on a two hourly basis and my father and I have sat with her longer than this and no one has appeared. Mum has become distressed leaving us to work out that she needs the loo. If we were not with her she would wet herself, adding to her discomfort. Also Mum has an underlying urine infection and so should be given more drinks - this seems to be left to visitors.

How likely would you be to recommend Tall Trees Care Centre? Likely

Average Rating: 

 3.9 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Good

Sarah Scott, Marketing Executive at Tall Trees Care Centre responded to this review on 13 Nov 2015:

Thank you for taking the time to review Tall Trees Care Home, we really appreciate your feedback. At Tall Trees we take great pride in ensuring we deliver high quality care and facilities. We understand the manager has been in touch with you about your mothers care and that a care plan has been put in place to ensure your mothers needs are met. We always welcome the opportunity to improve, and hope you will continue to share your thoughts with us in the home in future.

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